compaq evo notebook n800 xx series User Manual

							Troubleshooting
Maintenance and Service Guide2–11
Flowchart 2.1—Initial Troubleshooting
Connecting
to network
or modem?
Begin
troubleshooting.
Is there
power?
Is the OS
loading? Is there video?
(no boot)
Is there
sound?Beeps,
LEDs, or error
messages?
Keyboard/
pointing
device 
working?Go to
Section 2.17,
Nonfunctioning
Device. Go to
Section 2.2,
No Power.
Go to
Section 2.6,
No Video.All drives
working?
Y
Y
Y
Y
YY
Y
Y N N
N
N
N
End
N
N
N
Go to
Section 2.9,
No OS Loading.
Go to
Section 2.15,
No Audio.Go to
Section 2.18,
Nonfunctioning 
Keyboard,
or Section 2.19, 
Nonfunctioning 
Pointing Device. Check
LED board,
speaker
connections.
Go to
Section 2.20,
No Network or 
Modem.
268135-003.book  Page 11  Thursday, January 30, 2003  9:12 AM 
						

							2–12Maintenance and Service Guide
Troubleshooting
Flowchart 2.2—No Power, Part 1
1. Reseat the power cables in the docking 
station and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
Remove from
docking station
(if applicable).
Power up
on battery
power?
Power up
on AC
power?
Power up
in docking
station?
Power up
on battery
power?
Power up
in docking
station?Done *Reset
power.
*Reset
power.Power up
on AC
power?
NY YN
N
YN
N
Y Y
YN
1. On some models there is a separate
reset button.
2. On some models the computer may be 
reset using the Suspend switch and
either the lid switch or the main power 
switch. *NOTES:Go to
Section 2.4,
No Power,
Part 3.Go to
Section 2.3,
No Power,
Part 2.
Go to
Section 2.8,
Nonfunctioning
Docking Station. No Power 
(power LED
is off).
268135-003.book  Page 12  Thursday, January 30, 2003  9:12 AM 
						

							Troubleshooting
Maintenance and Service Guide2–13
Flowchart 2.3—No Power, Part 2
Continued from
Section 2.2,
No Power, Part 1.
Visually check for
debris in battery
socket and clean
if necessary.
Done
NY
Power on? Check battery by
recharging,
moving it to
another computer,
or replacing it.
Power on?
Done
Y
Replace
power supply
(if applicable).
N
Power on?
Done
YN
Go to
Section 2.4,
No Power,
Part 3.
268135-003.book  Page 13  Thursday, January 30, 2003  9:12 AM 
						

							2–14Maintenance and Service Guide
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
Section 2.3,
No Power, Part 2.
Reseat AC adapter
in computer and
at power source.
Internal or
external AC
adapter? Done
Done
DoneDone Power on?
Power on?Power on? Plug directly
into AC outlet.
Power LED
on?
Power outlet
active?Try different
outlet.Replace external
AC adapter.
Replace
power cord.
Y
N
Y
Y Y
Y N
NN
N
External
Internal
Go to
Section 2.5,
No Power,
Part 4.
268135-003.book  Page 14  Thursday, January 30, 2003  9:12 AM 
						

							Troubleshooting
Maintenance and Service Guide2–15
Flowchart 2.5—No Power, Part 4
Y
N
Continued from
Section 2.4,
No Power, Part 3.
Reseat loose
components and
boards and 
replace damaged 
items. Open
computer.
Loose or
damaged
parts?
Y
Close
computer and
retest.
Power on?
Done
N
Replace the following items (if applicable). 
Check computer operation after each 
replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to 
prevent shorting out among components.
268135-003.book  Page 15  Thursday, January 30, 2003  9:12 AM 
						

							2–16Maintenance and Service Guide
Troubleshooting
Flowchart 2.6—No Video, Part 1
A
N
Stand-alone
or Docking
Station? No Video.
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and computer display (if applicable)
2. Inverter board (if applicable)
3. Display
4. System board
Internal or
external
display*?Adjust
brightness.Video OK? Done Docking
Station
Internal
Stand-alone
External
Adjust
brightness.
Video OK? Done
Y
Press lid
switch to ensure
operation.
Video OK? Done
Y
N
Video OK?
DoneDone
N
Check for bent
pins on cable.
Tr y
another
display.Internal and
external
video OK?Replace
system
board.
YYN N
*NOTE: To change from internal to 
external display, use the hotkey 
combination.
Y
Go to
Section 2.7,
No Video, Part 2.
268135-003.book  Page 16  Thursday, January 30, 2003  9:12 AM 
						

							Troubleshooting
Maintenance and Service Guide2–17
Flowchart 2.7—No Video, Part 2
Y
N
Continued from
Section 2.6,
No Video, Part 1.
Done
Adjust external
monitor display.Video OK?Adjust
display
brightness.
Video OK?Video OK?
DoneDone
Check that notebook is properly
seated in docking station, for 
bent pins on cable, and for
monitor connection.Go to “A” in
Section 2.6,
No Video, Part 1.Check brightness
of external
monitor.
Try another
external
monitor.
Internal
and external
video OK?
Go to Section 2.8,
Nonfunctioning
Docking Station.
YY
Y N
N
N
Remove 
notebook from 
docking station, 
if connected.
268135-003.book  Page 17  Thursday, January 30, 2003  9:12 AM 
						

							2–18Maintenance and Service Guide
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Station
(if applicable)
Y
N
Reseat power 
cord in docking
station and
power outlet.
N
Replace the following docking station 
components one at a time. Check 
computer operation after each 
replacement.
1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Docking motor mechanism
Check voltage
setting on 
docking station.
Reset monitor
cable connector at
docking station.Reinstall
notebook into 
docking station.
Docking
station
operating?
Docking
station
operating?
Remove 
notebook, reseat
all internal parts,
and replace any
damaged items in
docking station.DoneDone
Y
Nonfunctioning
Docking Station.
268135-003.book  Page 18  Thursday, January 30, 2003  9:12 AM 
						

							Troubleshooting
Maintenance and Service Guide2–19
Flowchart 2.9—No Operating System (OS) Loading
No OS loading
from hard drive,
go to
Section 2.10.
Reseat power
cord in docking
station and
power outlet.
No OS loading
from diskette
drive, go to
Section 2.13.
No OS loading
from CD- or
DVD-ROM drive,
go to
Section 2.14.
No OS loading
from network,
go to
Section 2.20.
No OS
Loading.*
*NOTE: Before beginning troubleshooting, 
always check cable connections, cable 
ends, and drives for bent or damaged pins.
268135-003.book  Page 19  Thursday, January 30, 2003  9:12 AM 
						

							2–20Maintenance and Service Guide
Troubleshooting
Flowchart 2.10—No OS Loading from Hard Drive, Part 1
Go to
Section 2.17,
Nonfunctioning
Device.
Y
Done
N
OS not
loading from
hard drive.
Nonsystem
disk message?Go to
Section 2.11,
No OS Loading
from Hard Drive,
Part 2.
Reseat
external
hard drive.
OS loading?
Done
Boot
from
CD?
Go to
Section 2.13,
No OS
Loading from
Diskette Drive.
Boot
from
hard drive?
Boot
from
diskette?
Change boot
priority through
the setup utility
and reboot.
Boot
from
hard drive?
Y Y
Y YY
N N
N N N
Check the setup
utility for correct
booting order.
268135-003.book  Page 20  Thursday, January 30, 2003  9:12 AM