compaq evo notebook n800 xx series User Manual
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b Maintenance and Service Guide Evo Notebook N800c, Evo Notebook N800v, Evo Notebook N800w, and Presario 2800 Mobile PC Series Document Part Number: 268135-003 January 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures. 268135-003.book Page 1 Thursday, January 30, 2003 9:12 AM
© 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Maintenance and Service Guide Third Edition January 2003 Second Edition October 2002 First Edition April 2002 Document Part Number: 268135-003 268135-003.book Page 2 Thursday, January 30, 2003 9:12 AM
Maintenance and Service Guideiii Contents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41 1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–43 1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–44 1.5 Computer External Components . . . . . . . . . . . . . . 1–45 1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–55 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1 Selecting Computer Setup or Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Selecting from the File Menu . . . . . . . . . . . . . . . . . 2–3 Selecting from the Security Menu. . . . . . . . . . . . . . 2–4 Selecting from the Advanced Menu. . . . . . . . . . . . . 2–5 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Diagnostic Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10 268135-003.book Page iii Thursday, January 30, 2003 9:12 AM
ivMaintenance and Service Guide Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer System Major Components . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics/Hardware Kit Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16 3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3–18 3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2 Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2 4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3 4.4 Preventing Electrostatic Damage. . . . . . . . . . . . . . . 4–4 4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5 4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2 5.3 Preparing the Computer for Disassembly . . . . . . . . 5–4 5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9 5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9 5.6 Mini PCI Communications Board . . . . . . . . . . . . . 5–12 5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15 5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16 5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18 5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22 5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26 5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31 268135-003.book Page iv Thursday, January 30, 2003 9:12 AM
Contents Maintenance and Service Guidev 5.13 Display Release Assembly . . . . . . . . . . . . . . . . . . . 5–33 5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35 5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38 5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40 5.17 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . 5–42 5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44 5.19 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2 C Screw Listing Index 268135-003.book Page v Thursday, January 30, 2003 9:12 AM
Maintenance and Service Guide1–1 1 Product Description The Compaq Presario 2800 and Evo Notebook N800 Series of Personal Computers offer advanced modularity, Intel Mobile Pentium 4 processors with SpeedStep technology with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Presario 2800 and Evo Notebook N800 268135-003.book Page 1 Thursday, January 30, 2003 9:12 AM
1–2Maintenance and Service Guide Product Description 1.1 Models Computer models are shown in Tables 1-1 through 1-4. Table 1-1 Compaq Evo Notebook N800c, Evo Notebook N800v, Evo Notebook 800w, and Presario 2800 Model Naming Conventions Key N800w P 220 U5 60 W C 51 O XXXXXX-XXX 123456789 10 Key Description Options 1 Brand/Series designatorN = Evo Notebook P = Presario800 = 800 Series 2800 = 2800 Series 2 Processor type P = Intel Pentium 4 3 Processor speed 220 = 2.2 GHz 200 = 2.0 GHz 190 = 1.9 GHz 180 = 1.8 GHz170 = 1.7 GHz 160 = 1.6 GHz 150 = 1.5 GHz 140 = 1.4 GHz 4Display type/ size/resolutionU = UXGA (1600 × 1200) P = SXGA+ (1400 × 1050) X = XGA (1024 × 768)5 = 15.x-inch 4 = 14.x-inch 5 Hard drive size 60 = 60 GB 40 = 40 GB30 = 30 GB 20 = 20 GB 6 Optical drive designatorD = CD-ROM drive R = CD-RW drive V = DVD-ROM driveW = DVD-RW drive Z = DVD/CD-RW drive 7 Integrated communicationM = modem 0 = noneC = modem/NIC combination card 8 RAM 51 = 512 MB 38 = 384 MB25 = 256 MB 12 = 128 MB 9 Operating system 2 = Windows 2000 O = Windows XP Pro E = Windows XP Home 10 SKU# 268135-003.book Page 2 Thursday, January 30, 2003 9:12 AM
Product Description Maintenance and Service Guide1–3 Table 1-2 Compaq Evo Notebook N800c Models The following Compaq Evo Notebook N800c models feature: ■Dual pointing device (TouchPad and pointing stick) ■8-cell, 4.0 Ah lithium ion (Li ion) battery pack ■32 MB discrete video memory ■3-year warranty on parts, labor, and on-site, next business day response N800c P 170 P5 30 V C 25 2 United States 470041-454 N800c P 170 P5 30 V C 25 O United States 470041-455 N800c P 170 P5 30 0 C 0 2 United States 470041-456 N800c P 170 P5 30 0 C 0 O United States 470041-457 268135-003.book Page 3 Thursday, January 30, 2003 9:12 AM
1–4Maintenance and Service Guide Product Description The following Compaq Evo Notebook N800c models use config. code KLMZ and feature: ■Dual pointing device (TouchPad and pointing stick) ■8-cell, 4.0 Ah Li ion battery pack ■32 MB discrete video memory ■3-year warranty on parts and labor, 2-year warranty on on-site, next business day response N800c P 200 P5 30 V C 25 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary India Israel Italy Japan Korea Latin America470049-178 470049-174 470049-142 470049-172 470049-143 470049-144 470049-145 470049-146 470049-139 470049-147 470049-148 470049-182 470049-149 470049-179 470049-150 470049-151 470049-169 470049-183 470049-170Latin America (NAFTA) The Netherlands Norway Peo pl e ’s Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i w a n Thailand Tu r k e y United Kingdom United States470049-171 470049-152 470049-154 470049-180 470049-155 470049-157 470049-141 470049-158 470049-159 470049-160 470049-162 470049-181 470049-177 470049-167 470049-168 470049-138 Table 1-2 Compaq Evo Notebook N800c Models (Continued) 268135-003.book Page 4 Thursday, January 30, 2003 9:12 AM
Product Description Maintenance and Service Guide1–5 N800C P 200 P5 30 V C 25 O Asia Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Germany Greece/Poland Hong Kong Hungary India Israel Italy Japan Korea Latin America470049-123 470049-117 470049-080 470049-116 470049-081 470049-083 470049-084 470049-085 470049-078 470049-086 470049-087 470049-133 470049-088 470049-125 470049-089 470049-090 470049-109 470049-136 470049-113Latin America (NAFTA) The Netherlands Norway Peo pl e ’s Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i w a n Thailand Tu r k e y United Kingdom United States470049-115 470049-094 470049-096 470049-129 470049-097 470049-098 470049-079 470049-099 470049-100 470049-101 470049-105 470049-132 470049-120 470049-107 470049-108 470049-077 Table 1-2 Compaq Evo Notebook N800c Models (Continued) 268135-003.book Page 5 Thursday, January 30, 2003 9:12 AM