compaq evo notebook n1020v series User Manual

2–26Maintenance and Service Guide
Troubleshooting
Flowchart 2.16 - No Audio, Part 2
YN
Continued from 
Flowchart 2.15,
No Audio, Part 1.
Reload
audio drivers. Audio
driver in OS
configured?
Audio?
Y Y
Y N N N
Correct
drivers for
application?
Connect to
external
speaker.Load drivers and
set configuration
in OS.
Audio? Done Replace audio 
board and 
speaker 
connections 
in notebook 
(if applicable).
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board. 

Troubleshooting
Maintenance and Service Guide2–27
Flowchart 2.17 - Nonfunctioning Device
Done
Any physical
device detected?
Y
N
Unplug the nonfunctioning device 
from the notebook and inspect cables 
and plugs for bent or broken pins or 
other damage.
Reseat 
device.
Clear
CMOS.
DoneFix or
replace
broken item. Nonfunctioning
device.
Reattach device.
Close notebook,
plug in power,
and reboot.
Device
boots
properly?Go to
Flowchart 2.9,
No OS Loading.
Device
boots
properly? Possible bad hard 
drive. Replace...

2–28Maintenance and Service Guide
Troubleshooting
Flowchart 2.18 - Nonfunctioning Keyboard
Y
N
OK? Keyboard
not operating 
properly.
External
device
works?Replace
system
board.
Replace
system
board. Connect notebook 
to good external 
keyboard.
Reseat internal 
keyboard 
connector 
(if applicable).
Replace internal 
keyboard or 
cable.
OK?
Y N
Y
N
DoneDone 

Troubleshooting
Maintenance and Service Guide2–29
Flowchart 2.19 - Nonfunctioning Pointing Device
Y
N
OK? Pointing device
not operating 
properly.
External
device
works?Replace
system
board.
Replace
system
board. Connect notebook 
to good external 
pointing device.
Reseat internal 
pointing device 
connector 
(if applicable).
Replace internal 
pointing device 
or cable.
OK?
Y N
Y
N
DoneDone 

2–30Maintenance and Service Guide
Troubleshooting
Flowchart 2.20 - No Network or Modem Connection
Y
Disconnect all 
power from
the notebook
and open.
No network
or modem 
connection.
N
Done Digital
line?
Network
or modem jack 
active?Replace jack or 
have jack 
activated.
Connect
to nondigital
line.
NIC/modem 
configured in OS?Reload
drivers and 
reconfigure.
Reseat 
NIC/modem 
(if applicable).Replace 
NIC/modem 
(if applicable).
Replace
system
board.OK?
OK? Done
N N
N N Y
Y Y
Y 

Maintenance and Service Guide3–1
3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a 
reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the 
computer serial number and model number located on the bottom 
of the computer (Figure 3-1).
Figure 3-1. Serial Number Location 

3–2Maintenance and Service Guide
Illustrated Parts Catalog
3.2 Computer System Major Components
Figure 3-2. Computer System Major Components 

Illustrated Parts Catalog
Maintenance and Service Guide3–3
Table 3-1
Spare Parts: Computer System Major Components
Item DescriptionSpare Part 
Number
1Displays
Parts have carbon finish for use with Evo Notebook N1020v models
15.0-inch, TFT, SXGA+
15.0-inch, TFT, XGA
14.1-inch, XGA311288-001
310689-001
311286-001
Parts have carbon finish for use with Evo Notebook N1000v models
15.0-inch, TFT, SXGA+
15.0-inch, TFT, XGA
14.1-inch, XGA291643-001
291642-001
291641-001
Parts have silver finish for use with...

3–4Maintenance and Service Guide
Illustrated Parts Catalog
Figure 3-2. Computer System Major Components 

Illustrated Parts Catalog
Maintenance and Service Guide3–5
Table 3-1
Spare Parts: Computer System Major Components (Continued)
Item DescriptionSpare Part 
Number
Miscellaneous Plastics/Hardware Kit, includes:285541-001
2a
2b
2c
2d
2e
2f
2g
2h
2i
2j
2k
2l
2mLeft hinge cover
Right hinge cover
*Display assembly release
TouchPad bracket
Charger board shield
Optical drive rear alignment rail
Optical drive front alignment rail
PC Card space saver
*Connector cover
*Hard drive bracket
*Mini PCI compartment...