Comdial Solo II Attendant Position User Guide

							CONFERENCE @AUS 
Multiline Conference for 2 external parties and 1 internal party 
NOTE: Conference transmission levels are not compensated 
and connections of parties must be supervised by one inside 
parly. 
a Establish first outside call and press HOLD. 
e Establish second outside call. 
@ Press and hold down line key for second call. 
e Press line key for first call. 
o Release both line keys. Conference is established. 
To selectively disconnect one member of the conference, 
e Press line key of line to be saved. (The other line will auto- 
matically be disconnected.) 
Multistation Conference for 1 external party and 2 internal par- 
ties with same sine appearance 
e Establish outside call. 
o Press fTCM (outside call placed on hold). 
o Press station number memory key (in memory key field) for 
desired station to be added . 
e Ask intercom party to lift handset, and to press and hold 
down the held line key. 
8 Press and hold down the line key of held outside call. 
0 Release line keys at your station and at intercom called sta- 
tion to establish conference. 
NOTE: Sequence of r&ease Bn n~f Imporlant. 
Add-On Conference for 1 external and 2 internal parties, one of 
whkh does not have access to the external fine 
e Press fTCM (outside call placed on bold). 
0 Press station number memory key (in memory key field) for 
desired Solo II to be added. 
e Press and hold down BTCM. 
0 Press key for outside call. 
l Release both keys (conference is established). 
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							To drop intercom party from conference, 
l Intercom called party can hang up handset. 
-OR- 
l Press line key of line to be saved (the other line will be auto- 
matically disconnected). 
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							FEATURE OPERATION 
Solo II feature operations can be performed over the direct-con- 
nected lines that are supervised by the Solo II Attendant Postion 
and over the Solo-to-Solo intercom line. 
LINE MONITORING 
Handsfree dial a number, 
o Press line key. 
l Dial number. 
e Monitor call ringing. 
l Lii handset when party answers. 
To activate line monitoring while on a call, 
l Press MONITOR. 
l Hang up handset. 
NOTE: Useful when a party places you on hold. You- can 
monitor until caller’s return, then lift handset to resume con- 
versation. 
To cancel monttorlng, 
l Lift handset to resume conversation. 
-OR- 
l Press MONITOR to disconnect. 
AUTOMATIC DIALING 
There are 40 auto dial storage locations available in Iwo levels 
of 20 locations per level. The HOLD key is used in a shift func- 
tion to get to the second level of auto dial locations. 
To automatically dial numbers, 
l Press desired key (in memory key field) for auto dial locations 
l-20 (level 1. 
-OR- 
* Press HOLD key then desired key for auto dial locations 21- 
40 (level 2). 
When party answers, 
l Lit handset. 
NOTE: The station automatically chooses the line that was 
stored as part of the auto dial location. If that line is busy, 
press a lne key and make the auto dial selection again. If no 
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							line is stored, the station automatically chooses the Iasf line 
that was used. If the last line used is busy, the station aufo- 
maficalty selects the idle line preference (If one is assigned). 
If the idle line preference is busy or unavailable, press a line 
key and make the auto dial selection again. 
To program numbers, 
e Press ITCM. 
e Press SAVE. Listen for tone. 
0 Press desired key (in memory key field) for autodial locations 
l-20 (level 1). Tone will stop. 
-OR- 
0 Press HOLD key, then memory key for auto dial locations 
21-40 (level 2). 
0 If specific line is to be used, press that line key. 
@ Dial number sequence to be stored (up to 32 digits). 
0 Press dial pad to store digits 1-9, 0, #, and %. 
e Press HOLD to store pause if required. 
0 Press TAP to store hookswitch flash if required. 
0 Press SAVE and repeat procedure from auto dial key selec- 
tion for each number to be stored. 
0 Press MONITOR to end programming. 
Q Record level 1 autodial ID on the index card and record level 
2 autodial ID on the pull-out directory. 
To speed dials numbers, 
Press desired keypad key for speed dial locations d-9, & 0. (If 
on line listening to dial tone, press HOLD key and then dial 
desired keypad key I-9, 8 0. 
NOTE: &?feer to the note given Bn the Aufomafic Dialing dis- 
cussiospa concerning aufomafk iiP3e choice by fhe station. 
8 Following same steps given for Automatic Dialing using the 
keypad keys d-9, & 0 as speed dial locations. 
0 Record speed dial ID on station pull-out directory. 
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							REDIALING 
Saved Number Redial 
The last number dialed can be saved for redial at anytime. 
To save number, 
0 Press SAVE, during or after the call. 
To dial saved number, 
0 Press 
HOLD key. 
Q Press SAVE key. 
0 When party answers, 
0 Lift handset. 
To cancel, 
8 Press 
MONITOR. 
Last Number Redial 
The last number previously dialed can be redialed auiomBtically 
stored to replace a previously stored number, A special key is 
provided for the Bast number. 
NOTE: If the REDML key must be programmed for autodial, 
it is .unavailabIe as a last number redial key. 
8 Press REBIAL 
key. 
0 Listen for ringing or 
busy tone. 
Ringing: Pick up handset when party answers. Busy: Press MONITOR to disconnect. 
Automatic Lasf Number RediaB 
The last number previously dialed can be redialed repeatedly. 
0 Press WEDIAL key twice. 
0 Station places a 20 second call (equivalent to 5 rings). If not 
answered, station will hang up. 
times). Sequence will repeat IO 
NOTE: If the MEDIAL key must be programmed for autodial, it 
is unavailable as an automatic last number redial key. 
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							If on line listening to busy tone or no answer, 
l Press REDIAL key twice. 
l If using handset, pause a few seconds and hang up. 
-OR- 
. If using speakerphone, station will automatically hang up. 
l Station will redial number once a minute for IO minutes. 
When party answers, 
l Lift handset. (If on speakerphone, press MONITOR key or 
station will hang up.) 
To cancel call and automatic redial action, 
0 Lift and replace handset during ringing. 
To cancel between call attempts, 
0 Press REDIAL 
key again, or lift and replace handset. 
NOTE: If another station becomes active on the same line, 
further redial action is suspended. 
IDLE LINE PREFERENCE 
If your Solo station is configured for Idle Line Preference, 
l When the handset is lifted, the idle line is automatically 
selected for call origination unless it is already busy. 
RINGING LINE PREFERENCE 
If your Solo II telephone is configured for ringing line 
preference, 
l An incoming call ringing on any line can be answered without 
first pressing the line key. 
TAP/RECALL 
If your system has been configured for tap, 
0 
Press TAP to generate a timed “Hookswitch Flash” for ac- 
cessing PBX, Centrex, and custom calling services. 
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							If your system has been configured for recall, 
l Press TAP to disconnect (as if you had hung up), and obtain 
a new dial tone for another call. 
NOTE: System can be configured for recall or tap, but not 
/ for both. 
POSITIVE DISCONNECT/RECALL 
l If the hookswitch in the handset cradle is pressed and 
released while the handset is off-hook, a timed disconnect of 
the active line is performed. This feature retains the dial tone 
recall feature for use on stations where the 
TAP key is 
programmed to provide a “TAP” feature. 
l When the handset is hung up after a call is completed, posi- 
tive disconnect prevents false ring-back from the host system. 
ALL-CALL PAGING 
For voice announce paging to all Solo stations on the-intercom 
link via the station speaker, 
e Press ITCM. 
e Lift handset. 
NOTE: Station disconnects if handset is not lifted. 
l Press ALL-CALL key (this is the station number memory key 
(in memory key field) for your station.) 
0 Make announcement. 
l Hang up handset. 
DO NOT DISTURB 
To silence your ringer and block incoming voice announcing, 
l Press MONITOR (monitor light turns on). 
NOTE: The incoming call will still flash the line key light. 
To cancel do not disturb, 
l Press MONITOR again (monitor light turns off). 
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							MUTE 
To prevent other party from hearing, 
l Press MUTE (monitor light flutters). 
0 Press MUTE again to resume conversation (monitor light 
turns off). 
MESSAGE WAITING 
For internal system messaging, the message betweensolo sta- 
tions, waiting light of one station is controlled by another sta- 
tion designated as the Message Center by programming. 
NOTE: The message waiting light is located directly above 
the HOLD key. 
To turn station message waiting light on, 
l Press 9 (idle intercom line automatically selected for use) 
0 Press station number memory key (in memory key fie1.d) for 
called station. (Calling station automatically disconnects.) 
To turn message waiting light off, 
e Press * twice. 
0 Press station number memory key (in memory key field) for 
called station. (Calling station automatically disconnects.) 
HOST SYSTEM MESSAGING 
l The message waiting light (located above the HOLD key)may 
be controlled by action taken at the host system message 
desk. Signals from a conventional PBX system using 90 volt 
signalling are detected on the tip and ring leads of the 
programmed line. Signals from a host system using 10 volt 
messaging are detected on a separate pair provided in the 
power jack (optional). 
NOTE: All messaging schemes will light the same message 
waiting light. Verify the scheme used on your installation to 
determine proper message pick up procedure. 
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							STATION DIRECTORY 
A pull-out shelf contains a paper station directory card which 
can be used to store identifications as follows: 
l Level 2 autodial identification for locations 21-40. 
l Speed dial identification locations for locations 1-O. 
NOTE: The identification for the level 1 auto dial locations 
7-20 should be placed on the station index card (located be- 
tween the memory keys) along with the identification of sta- 
tion select key. 
USING THE DATAPORT 
(Auxiliary jack located on back edge of station) 
The Solo II is equipped with a datapotiauxiliary jack. This jack 
is a standard RJll configured modular jack, and is connected 
directly across line 2. This dataport is not controlled by the Solo 
II hookswitch. It is used to connect adjunct devices such as 
modems and devices such 
as modems and data terminals to 
the line. Some adjunct devices can be operated on the line at 
the same time that the Solo II is off-hook on the same line, 
while others cannot. Refer to the manual associated with the 
device for details. 
EXECUTIVE OVERRIDE (Of Privacy) 
If your Solo station is configured for Executive Override of 
Privacy, you can break into a conversation on an outside line 
or the interom line. 
l Press lighted line or intercom key. 
l Join in-progress call. 
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							This manual has been developed by Comdial Corporation (the “Company”) 
and is intended for the use of its customers and service personnel. The infor- 
mation in this manual is subject to change without notice. While every effort 
has been made to eliminate errors, the Company disclaims liability for any 
difficulties arising from the interpretation of the information contained herein. 
The information contained herein does not purport to cover all details or varia- 
tions in equipment nor to provide for every possible contingency to be met in 
connection with installation, operation, or maintenance. Should further informa- 
tion be desired, or should particular problems arise which are not covered 
sufficiently for the purchaser’s purposes, contact Comdial, Customer Service 
Department, P.O. Box 7266, Charlottesville, VA 22906. 
Printed in U.S.A. 
m-1 
COMDIAL 
Charlottesville, Virginia 22906-7266 
GCA 70-l 23.02 
3190