Comdial Solo II Attendant Position User Guide

							COMDl 
Solo II 
Attendant Position &% 
This User’s Guide is applicable for the fol- 
lowing Solo II Attendant Position models: 
l 5300X-xx Rev A and later 
I 1  
						

							TABLE OF CONTENTS 
INTRODUCTION 
............................ 1 
LINE MONITORING OPERATION 
.................. 2 
Programming For One-Key Call Processing 
........... 2 
Answering A 
Call On A Monitored Line 
.............. 3 
Transferring A Monitored Line Call 
................ 3 
BASICOPERATION 
......................... 5 
Placing A Call 
........................... 5 
Answering A Call 
......................... 5 
Placing A Call On Hold 
...................... 
5 
Placing Intercom Calls 
....................... 6 
Answering Intercom Calls 
..................... 6 
Transferring Outside Calls 
...................... 6 
Conference Calls 
......................... 
7 
FEATURE OPERATION 
........................ 9 
Line Monitoring 
.......................... 9 
Automatic Dialing 
......................... 
9 
Station Speed Dialing 
...................... .I0 
Redialing 
.............................. 11 
Idle Line Preference 
....................... .I2 
Ringing Line Preference 
..................... .12 
TAP/Recall 
............................ .12 
Positive Disconnect/Recall 
................... .13 
All-Call Paging 
.......................... .I3 
Do Not Disturb 
.......................... .13 
Mute 
.............................. ..-f 4 
Message Waiting 
........................ .14 
Host System Messaging 
..................... .14 
Station Directory 
......................... .15 
Using The Dataport 
....................... .15 
Executive Override 
....................... .15 
. . . 
III  
						

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Solo II Attendant Position Controls and Indicators  
						

							INTRODUCTION 
The Solo II Attendant Position works with special line monitoring 
equipment to provide busy lamp field (BLF) status monitoring of 
up to 20 lines connected to the line monitoring equipment. An 
attendant can use the BLF to observe the status of the lines, 
and then provide call coverage 
and personalized answering for 
telephones connected to them. 
The Solo II Attendant Position also provides three direct-con- 
nected Centrex/Private Branch Exchange(CTWPBX) line ap- 
pearances plus an intercom line which can be connected to 
other Solo II stations or Solo II Attendant Positions. The direct- 
connected lines have indicators for ringing, hold, and busy. 
Ringing and busy are also available on the intercom line.  
						

							l.lNE MONlTORlNG OPERATION 
The status of each monitored line is communicated to the Solo 
II Attendant Position and displayed on the BLF (one light for 
each monitored line). Ringing of a monitored line is provided to 
the Solo II Attendant Position after a pre-programmed delay. 
When a caSl rings at a station connected to a monitored line, 
the following actions occur: 
l The corresponding BLF light at the Solo II Attendant Position 
will flash. 
l After a pre-programmed delay, an audible tone will also be 
heard at the Solo II Attendant Position. If the line goes busy, 
the BLF light will turn on steady. 
e The attendant can use the direct-connected lines and the host 
system, call pick-up and call transfer features to answer and 
then transfer a ringing call on a monitored line. 
The memory dialing feature of the Solo II Attendant Position can 
be programmed to provide one-key access to host system call 
pick-up and call transfer of the monitored lines. The direct-con- 
nected lines are used to access these host system features. 
To enable one-key pick-up of monitored ringing Bines, 
0 Program the BLF/memory keys 1 through 19 that are located 
adjacent to the BLF lights to automatically seize one of the 
direct-connected lines and access the host system call pick- 
up feature. 
0 Press ITCM. 
8 Press SAVE. 
B Press BLF/memory key for location l-19. 
o Press line key for one of the direct-connected lines. 
Q Dial complete number sequence necessary for host system 
call pick-up feature (refer to host system instructions for 
details). 
e Store timed hookswitch flash, if required, by pressing 
TAP. 
o Store pauses, where required, by pressing HOLD (one 
pause for each action).  
						

							l Press SAVE and then press BLF/memory key for next loca- 
tion. Dial number sequence to be stored there. Repeat for 
each BLF/memoty key’location. 
-or- 
o Press MONITOR to end procedure. 
To enable one-key transfer of picked up call, 
o Program the BLF/memoty keys 
21 through 39 (the second 
level of autodial storage, via the MOLD key) for host system 
call transfer feature. 
e Press ITCM. 
l Press SAVE. 
0 Press HOLD to engage second level of memory. 
o Press BLF/memory key for location 21-39. 
e Dial complete number sequence for host system call transfer 
feature (refer to host system instructions for details). 
e Fit timed hookswitch flash, if required, by pressing 
a Store pauses, where required, by pressing the BOLD 
(one pause for each action). 
s Press SAVE and then press BLF/memory key for next loca- 
tion. Dial number sequence to be stored there. Repeat for 
each BLF/memory key location. 
-or- 
B Press ~O~~TO~ to end procedure. 
NSWE 
To pick up a call, 
b Observe ringing (flashing) on BLF. 
0 Lift handset. 
e Press BLF/memory key next to flashing light (engages host 
system call pick-up feature). 
e Answer call. 
To transfer a call, 
0 Press HOLD to engage second level of memory. 
0 Press BLF/memory key next to BLF of desired station 
(engages host system call transfer feature). 
e Announce call when station answers. 
e Hang up. 
3  
						

							To return to an unanswered call, 
l Use procedure as explained in host system instructions. 
NOTE: If another Solo !I is connected to a monitored line 
and also linked by intercom to the Solo I! Attendant 
Position, a call can be announced over the Intercom link 
using the standard Solo-to-Solo Intercom calling proce- 
dure before it Is transferred. 
4  
						

							BASIC OPERATION 
PLACING A CALL 
On Hook 
l Press line key. Listen for dial tone. 
l Dial number. 
e Lift handset when party answers. 
l Hang up handset to end call. 
Off Hook 
l Lit handset. 
e Press line key. (This step is not necessary if idle line 
preference has been assigned to station.) 
l Listen for dial tone. 
l Dial number. 
. Hang up handset to end call. 
ANSWERING A CALL 
Press flashing line key. (This step not necessary it ringing line 
preference is assigned and is ringing) 
l Lift handset 
PLACING A CALL ON HOLD 
l Press HOLD. 
To return to call on hold, 
l Press flashing line key. 
NOTE: Any statlon can retrieve held call. 
HOLD RECALL - A held call will automatically sound three tone 
bursts of the station which placed it on hold after a 
programmed period of time. 
5  
						

							ABANDON HOLD DETECTlON - If a distant party hangs up and 
the host system provides disconnect supervision, the holding 
station will: 
l Drop line from hold condition 
l Turn off line status indicator 
PLACING INTERCOM CALLS 
Voice Announcing 
l Lift handset. 
0 Press ITCM. 
e Press station number memory key (in memory key field) for 
desired station. 
Q Voice announce message. 
l Wait for reply or hang up. 
Tons Ringing 
e While on hook, press ITCH. 
8 Press station number memory key twice. 
0 When party answers, 
e Lift handset to talk. 
EWING INTERCQM CALLS 
Vo answer a wolce announced or tone ringing intercom cali, 
a Lift handset to talk. 
TRAFJSFERRING OUTSIDE CALLS 
if the line on which the call appears 1s shared by you and the 
station to recelwe the call, 
e Press lTCM.(Call is placed on hold automatically.) 
B Press station number memory key for the desired station. 
Q Voice announce the call and line number. 
8 Hang up handset. 
If the Blne on which the call appears is not shared by you and 
the statlon to 
receive the call, 
a Use host system transfer facility. 
NOPE: See TAP/Rec%ll iliscmslon. 
6