Comdial IPrimo Speakerphone Station User Guide

iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 21
2.4.2  USING DIRECTED CALL HOLD
The installer can add a directed station hold feature to your telephone. 
With this feature, you can place a call on hold at another station.  You 
can also pick up the held call that has been waiting the longest length 
of time at another telephone.
•  To place a call on directed station hold,
1.  Answer the call.
2.  Press INTERCOM or TRNS/CONF if intercom call.
3.  Dial  *90.
4.  Dial the extension number...

Answering Calls
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2.4.3   SELECTING SPECIFIC HELD CALLS 
Often, you will have more than one call on hold at your station. You 
know you can retrieve the last call placed on hold simply by pressing 
TAP; however, if you do not have line appearance for a line on which 
another call is holding, the system provides a way for you to access 
that call before servicing the last call you placed on hold.
•  To scan your held calls and retrieve a specific one:
1.  Repeatedly press HOLD to scan...

iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 23
2.5  Call Pickup
The Impact system offers three distinct methods to answer incoming 
calls that are ringing at other stations.
2.5.1  GROUP CALL PICKUP
The installer often arranges several telephones together in a user 
group. If your telephone is so arranged, you can answer calls that are 
ringing at other stations within your particular group.
•  To answer a call that is ringing within your group,
1.  Press INTERCOM.
2.  DIAL #4.
3.  Speak...

Answering Calls
24 Comdial October, 02
2.5.3  PICKUP FOR MONITORED STATIONS
Your telephone may have the personal intercom number of another 
telephone appearing at a programmable button location. You can use 
the light associated with this button to monitor the status of that tele
-
phone, and you can press the button to make a call to that telephone if 
you wish. The associated light is known as the Busy Lamp Field 
(BLF) light, and the button is known as the Direct Station Select 
(DSS) button. If the...

iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 25
2.5.4  SERVICING A MONITORED STATION
•  To call an idle monitored station or to answer one that is 
ringing,
1.  Note the BLF light condition.
2.  Press the assigned DSS/BLF button.
3.  Speak toward the telephone, or lift the handset if privacy is 
desired.
Note:  If you place this call on hold or if you transfer it to 
another telephone, the BLF light flashes a hold signal.  You can 
retrieve the call by pressing TAP.
You r
StationSOHVA...

Answering Calls
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2.6  Receiving SOHVA Announcements 
2.6.1  HANDLING AN INCOMING SOHVA
Subdued Off-Hook Voice Annoucements (SOHVA), allows an 
intercom caller to break into your call by making an announcement 
through your handset receiver. The distant party that you are currently 
talking to cannot hear the announcement made by the SOHVA caller.
•  To respond to a SOHVA verbally,
1.  Select and hold the REPLY interactive button.
2.  Speak into the handset.  The distant party cannot...

iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 27
•  To respond to a SOHVA non verbally through Response 
Messaging,
1.  Select Message.
2.  Select one of the messages appearing in your LCD by select-
ing  the corresponding interactive button. (Message appears 
in the display of the telephone making the SOHVA).
3.  Continue your current call with distant party.  (SOHVA caller 
is automatically disconnected from your telephone).
•  To respond to a SOHVA by blocking (see Voice Announce...

Answering Calls
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2.6.2  VOICE ANNOUNCE BLOCKING
If your system installer makes 
this feature available, you can 
prevent voice announcements 
from sounding over your tele
-
phone speaker if you wish.  This 
feature also blocks Subdued 
Off-Hook Voice Announce
-
ments (SOHVA) and will refuse 
any attempted SOHVAs.
Figure 2-8  Selecting Voice Announce Block
•  To block (unblock) all voice-announced calls,
1.  Select OPTIONS.
2.  Select Programming.
3.  Select Voice Announce Block.
4....

iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 29
Figure 2-9  SOHVA Responses
2.7  Caller ID (Automatic Number 
Identification)
When installed by system programming, the Caller ID feature allows 
you to view incoming call numbers before you answer them. 
Incoming call numbers flash in the left half of the LCD. If the name 
of the calling party is available it will display in the second half on the 
right side of the LCD. If you answer the call, the number appears 
steady in the left half of...

Answering Calls
30 Comdial October, 02
The system also stores numbers that ring on your line but receive no 
answer. The system indicates that it has stored ring-no answer 
numbers by causing the programmed Caller-ID (CID) light on your 
telephone to flash. Pressing the CID button allows you to view the 
stored numbers one at a time. Pressing the programmed SAVED 
NUMBER REDIAL button causes the system to dial the displayed 
number. If the call has been returned by someone else, selecting the  T  
key...