Comdial Dxp Plus Instructions Manual
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Do Not Disturb (DND) Inhibit The programmer can inhibit DND on a station class of service basis. Do Not Disturb (DND) Override The programmer can provide stations with a Do Not Disturb (DND) override capability that will allow them to call a station that is set in the DND mode. The programmer must also enable the executive override feature for the DND override feature to function. Refer to the discussions titled: Do Not Disturb and Executive Override. DSS/BLF Console Support The DXPPlussystem supports...
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Digital Voice Announce The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer, or you can use it to enhance the operation of DISA and Tracker. However, you must have DISA assigned for DVA to function. The DVA is designed to interface with a digital station port and is easy to install and program. You perform all DVA programming through the “Attendant Level” programming, though there are some DXPPlusprogramming steps as well. It isn’t necessary to send DTMF or...
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DVA Continued . . . Lines are associated with DVAs by “Line Pgm,” DVA voice option. For example, in the diagram below, lines 1, 2, and 3 are programmed for “voice option 1 and will be answered by any DVA unit with index group 1 prompts recorded. Lines 4, 5, and 6 are programmed with voice option 2 and will be answered by the DVA with index group 2 recorded. The following are examples of DVA voice messages. Welcome greeting This greeting identifies your company or business.Example: “Welcome to Acme...
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Hold message This prompt is used during DISA calls and is activated when the called party is being paged with the Tracker Paging system. Example:“The party you have reached is being paged—please hold.” DISA authorization code message This message prompts callers to dial their DISA authorization code. Example:“Please enter your authorization code at this time.” Feature access message Before a caller using a DISA line can access system features, he or she must dial the proper feature code. Example: “The...
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DVA/ Auto Attendant with Single Digit Menu The DVA functions as an auto attendant, giving callers single-digit dialing options. The DXPPlusseizes the incoming call based upon the “DISA assignment” parameters, and the DVA plays the appropriate prompts. Welcome Greeting Day Main Greeting—Menu choices Recall Busy Recall No Answer For example: Main Number xxx-xxxx “You have reached ABC company. “Dial 1 for Service ”Dial 2 for Advanced Features “Dial 3 for Assistance 1 = (Group ITCM #) 2 = (DISA Access) 3...
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DVA / Tracker The DVA gives caller’s single digit dialing access to the Tracker paging system. The DXPPlusseizes the incoming call based upon the “DISA assignment” parameters, and the DVA plays the appropriate voice prompts. Welcome Greeting Day Main Greeting—Menu choices Recall Busy Recall No Answer For Example: Main Number xxx-xxxx “You have reached ABC company. “If you are calling from a tone-dial telephone, you may dial the extension number at any time.” Index Prompt 10 “Welcome Greeting” Index...
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Dynamic Save Button Unprogrammed buttons at multiline telephones are available for the user to dynamically save dialed numbers. To save a number, the user presses any unprogrammed button before hanging up after he or she has dialed a number. To dial the saved number, the user presses the same button and the system automatically dials the saved number. Saving a number over a previously saved number erases the old one and stores the new one in place of it. E E1 Digital Carrier Transmission...
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E & M Tie Line Support Extension Hunting When an E and M tie line call rings at a station that the programmer has disabled though programming action, the system routes the call through the disabled station’s hunt list until it locates a group intercom for the call to ring. Should all group intercoms be busy or should no one answer the call in a programmed number of rings, the system then routes the call along the station’s call forwarding arrangement. With a hunt list containing up to eight assigned...
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ExecuMail Integration The DXPPlussupports the ExecuMail voice mail system through an appropriate interface device. The ExecuMail system provides voice mail boxes where callers can leave messages to station users when the users are not available to answer their telephones. The ExecuMail system camps incoming calls that encounter busy ports so that they can recall when a voice mail part becomes available. Also refer to the paragraph titledVoice Mail Integration Digits. Executive Override This feature...
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External Paging Interface(External Paging Port) The external paging port, available on the services circuit board, provides an interface for external paging equipment. When the programmer assigns the external paging port to a paging zone, announcements to that zone are sent through the external paging equipment installed at the port. When the programmer assigns one of the relays that are available on the central processor unit circuit board to the paging zone, it provides a dry-contact actuation for the...