Cisco Router DPC/EPC2425 DOCSIS User Manual

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  Frequently Asked Questions
  
 
Q.  Can I watch TV and surf the Internet at the same time?  
A.  Absolutely! If you subscribe to cable  television service, you can watch TV and 
use your residential gateway at the same time by connecting your TV and your 
residential gateway to the cable network  using an optional cable signal splitter. 
Q.  Can I run more than one device on the modem?  
A.  Yes. A single residential gateway w ill theoretically support up to 253 Ethernet...

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Having Difficulty?   
Having Difficulty? 
Common Troubleshooting Issues 
I dont understand the front panel status indicators  
See Front Panel LED Status Indicator Func tions, for more detailed information on 
front panel LED status indicator operation and function. 
The modem does not register an Ethernet connection  
   Verify that your computer has an Ethern et card and that the Ethernet driver 
software is properly installed. If yo u purchase and install an Ethernet card,...

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  Tips for Improved Performance
   
Tips for Improved Performance 
Check and Correct 
If your residential gateway does not perform as expected, the following tips may 
help. If you need further assistanc e, contact your service provider. 
   Verify that the plug to your residentia l gateway AC power is properly inserted 
into an electrical outlet. 
   Verify that your residential gateway AC power cord is not plugged into an 
electrical outlet that is controlled by a  wall switch....

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Front Panel LED Status Indicator Functions   
Front Panel LED Status Indicator Functions 
Initial Power Up, Calibr ation, and Registration (AC Power applied) 
The following chart illustrates the sequ ence of steps and the corresponding 
appearance of the residential gateway fron t panel LED status indicators during 
power up, calibration, and registration on  the network when AC power is applied to 
the residential gateway. Use this chart to  troubleshoot the power up,...

 
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  Front Panel LED Status Indicator Functions
   
Normal Operations  (AC Power applied) 
The following chart illustrates the appearanc e of the residential gateway front panel 
LED status indicators during normal oper ations when AC power is applied to the 
gateway. 
 
Front Panel LED Status Indicators During Normal Conditions 
Front Panel Indicator  Normal Operations 
1 POWER  On 
2 DS  On 
3 US  On 
4 ONLINE  On 
5 LAN1-LAN4 ƒ  On - When a single device is connected to the...

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Front Panel LED Status Indicator Functions   
Special Conditions 
The following chart describes the appearance of the cable modem front panel LED 
status indicators during special conditio ns to show when you have been denied 
network access. 
 
Front Panel LED Status Indicators During Special Conditions 
Front Panel Indicator  Network Access Denied 
1 POWER  Slow Blinking 
1 time per second 
2 DS  Slow Blinking 
1 time per second 
3 US  Slow Blinking 1 time per second 
4 ONLINE...

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  For Information
 
 
 
For Information 
If You Have Questions 
If you have technical questions, contac
t your local cable service provider. 
  

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Notices   
Notices 
Trademarks 
Cisco, Cisco Systems, the Cisco logo, the Ci sco Systems logo, Scientific Atlanta, and 
SciCare are registered tradem arks or trademarks of Cisco Systems, Inc. and/or its 
affiliates in the U.S. and certain other countries. 
DOCSIS and EuroDOCSIS are registered  trademarks of Cable Television 
Laboratories, Inc. 
PacketCable and EuroPacketCable are tradem arks of Cable Television Laboratories, 
Inc. 
Other trademarks mentioned in this document  are...

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service Provider Video Technology Group  
5030 Sugarloaf Parkway, Box 465447 
Lawrenceville, GA 30042   678.277.1000 
 www.scientificatlanta.com 
This document includes various trademarks of Cisco Systems, Inc. Please see the Notices 
section of this document for a list of the Cisco Systems, Inc., trademarks used in this 
document.. 
 
Product and service availability are subject to change without notice. 
© 2008 Cisco Systems, Inc. All rights...