Cisco Router DPC/EPC2425 DOCSIS User Manual

							
 
Cisco Model DPC/EPC2425 DOCSIS 
2.0 Wireless Residential Gateway 
with Embedded Digital Voice Adapter 
User Guide 
In This Document 
ƒ IMPORTANT SAFETY INSTRUCTIONS ...............................................................2 
ƒ Introduction ........................................................................\
.......................................10 
ƒ Whats In the Carton? ........................................................................\
.......................12 
ƒ Front Panel Description ........................................................................\
...................13 
ƒ Back Panel Description ........................................................................\
....................14 
ƒ Where Is the Best Location for My DOCSIS Residential Gateway? ..................15 
ƒ How Do I Mount the Modem on a Wall? (Optional)...........................................16 
ƒ What Are the System Requirem ents for Internet Service?..................................20 
ƒ What Are the Requirements for Telephone Service? ...........................................21 
ƒ How Do I Subscribe to High-Speed Internet and Telephone Service? .............22 
ƒ How Do I Connect My Gateway for Internet and Telephone Service?.............24 
ƒ How Do I Configure My DOCSIS Residential Gateway? ...................................27 
ƒ How Do I Troubleshoot My Internet Service Installation? .................................93 
ƒ Frequently Asked Questions ........................................................................\
...........94 
ƒ Having Difficulty? ........................................................................\
..........................102 
ƒ Tips for Improved Performance ........................................................................\
...103 
ƒ Front Panel LED Status Indicator Functions.......................................................104 
ƒ For Information ........................................................................\
...............................107 
ƒ Notices ........................................................................\
..............................................108 
 
  
						

							
2    4028315 Rev A  
IMPORTANT SAFETY INSTRUCTIONS 
 
IMPORTANT SAFETY INSTRUCTIONS 
Notice to Installers 
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the 
risk of electric shock, do not perform any serv icing other than that contained in the operating 
instructions, unless you are qualified to do so. 
 
Notice à l’attention des inst allateurs de réseaux câblés 
Les instructions relatives aux interventions d’entretie n, fournies dans la présente notice, s’adressent 
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer 
aucune intervention autre  que celles décrites dans le mode dem ploi et les instructions relatives au 
fonctionnement, à moins que vous ne  soyez qualifié pour ce faire. 
  
						

							
4028315 Rev A    3  
  IMPORTANT SAFETY INSTRUCTIONS 
 
Mitteilung für CATV-Techniker 
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes 
Fachpersonal bestimmt. Um die Gefahr eines elektr ischen Schlags zu reduzieren, sollten Sie keine 
Wartungsarbeiten durchführen, die  nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, 
außer Sie sind zur Durchführung  solcher Arbeiten qualifiziert. 
 
Aviso a los instaladores de sistemas CATV 
Las instrucciones de reparación contenidas en el  presente aviso son para uso exclusivo por parte de 
personal de mantenimiento cualificado. Con el fin de  reducir el riesgo de descarga eléctrica, no realice 
ninguna otra operación de reparación  distinta a las contenidas en las instrucciones de funcionamiento, a 
menos que posea la cualificación necesaria para hacerlo. 
 20080814_Installer820_Intl   
						

							
4    4028315 Rev A  
IMPORTANT SAFETY INSTRUCTIONS 
 
IMPORTANT SAFETY INSTRUCTIONS 
  1)  Read these instructions. 
  2) Keep these instructions. 
  3) Heed all warnings. 
  4)  Follow all instructions. 
  5)  Do not use this apparatus near water. 
  6)  Clean only with dry cloth. 
  7)  Do not block any ventilation openings. Install in accordance with the 
manufacturers instructions. 
  8)  Do not install near any heat sources such as radiators, heat registers, stoves, 
or other apparatus (including  amplifiers) that produce heat. 
  9)  Do not defeat the safety purpose of  the polarized or grounding-type plug. A 
polarized plug has two blades with on e wider than the other. A grounding-
type plug has two blades and a third  grounding prong. The wide blade or 
the third prong are provided for your safety. If the provided plug does not 
fit into your outlet, consult an electrician for replacement of the obsolete 
outlet. 
  10)  Protect the power cord from being wa lked on or pinched particularly at 
plugs, convenience receptacles, and the point where they exit from the 
apparatus. 
  11)  Only use attachments/accessories  specified by the manufacturer. 
12)  Use only with the cart, stand, tripod, bracket, or table specified by the 
manufacturer, or sold with the apparatu s. When a cart is used, use caution 
when moving the cart/apparatus combination to avoid injury from tip-over. 
  13)  Unplug this apparatus during lightning storms or when unused for long 
periods of time. 
  14)  Refer all servicing to qualified service personnel. Servicing is required when 
the apparatus has been damaged in an y way, such as a power-supply cord 
or plug is damaged, liquid has been spilled or objects have fallen into the 
apparatus, the apparatus has been expo sed to rain or moisture, does not 
operate normally, or has been dropped. 
Power Source Warning 
A label on this product indicates the correct power so urce for this product. Operate this product only 
from an electrical outlet with  the voltage and frequency indicated on the product label. If you are 
uncertain of the type of power supply to your home or business, consult your service provider or your 
local power company. 
The AC inlet on the unit must remain  accessible and operable at all times. 
  
						

							
4028315 Rev A    5  
  IMPORTANT SAFETY INSTRUCTIONS 
 
 
Ground the Product 
 WARNING: Avoid electric shock and fire h azard! If this product connects to coaxial 
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some 
protection against voltage surges and built-up static charges. 
 
Protect the Product from Lightning 
In addition to disconnecting the AC power from  the wall outlet, disconnect the signal inputs. 
Verify the Power Source from the On/Off Power Light 
When the on/off power light is not illuminated, the apparatus may still be connected to the power 
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged 
into an AC power source. 
Eliminate AC Mains Overloads 
 WARNING: Avoid electric shock and fire h azard! Do not overload AC mains, outlets, 
extension cords, or integral convenience rece ptacles. For products that require battery 
power or other power sources to operate them , refer to the operating instructions for 
those products. 
 
Provide Ventilation a nd Select a Location 
ƒ Remove all packaging material before  applying power to the product.  
ƒ Do not place this apparatus on a bed, sofa, rug, or similar surface. 
ƒ Do not place this apparatus on an unstable surface. 
ƒ Do not install this apparatus in an enclosure, such  as a bookcase or rack, unless the installation 
provides proper ventilation. 
ƒ  Do not place entertainment devices (such as VCRs  or DVDs), lamps, books, vases with liquids, or 
other objects on top of this product. 
ƒ  Do not block ventilation openings. 
Protect from Exposure to Mois ture and Foreign Objects 
 WARNING: Avoid electric shock and fire  hazard! Do not expose this product to 
liquids, rain, or moisture. Do not expose this  product to dripping or splashing liquids, 
rain, or moisture. Objects filled with liquids, such as vases, should not be placed on 
this apparatus. 
  
						

							
6    4028315 Rev A  
IMPORTANT SAFETY INSTRUCTIONS 
 
 WARNING: Avoid electric shoc k and fire hazard! Unplug this product before cleaning. 
Do not use a liquid cleaner or an aerosol cl eaner. Do not use a magnetic/static cleaning 
device (dust remover) to clean this product.  
 
 WARNING: Avoid electric shock and fire hazard! Never push objects through the 
openings in this product. Foreign objects ca n cause electrical shorts that can result in 
electric shock or fire.  
Service Warnings 
 WARNING: Avoid electric shoc k! Do not open the cover of this product. Opening or 
removing the cover may expose you to dangerous voltages. If you open the cover, your 
warranty will be void. This product co ntains no user-serviceable parts. 
Check Product Safety 
Upon completion of any service or repairs to this  product, the service technician must perform safety 
checks to determine that this produc t is in proper operating condition. 
Protect the Product When Moving It 
Always disconnect the power source when moving the apparatus or connecting or disconnecting 
cables. 
 
Telephone Equipment Notice 
When using your telephone equipment, basic safety  precautions should always be followed to reduce 
the risk of fire, electric stock and inju ry to persons, including the following: 
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry 
tub, in a wet basement or near a swimming pool. 
2. Avoid using a telephone (other than a cordless  type) during an electrical storm. There may be a 
remote risk of electric shock from lightning. 
3. Do not use the telephone to report a  gas leak in the vicinity of the leak. 
SAVE THESE INSTRUCTIONS  
 
 20081112_Modem DSL_Safety 
 
  
						

							
 
 
  IMPORTANT SAFETY INSTRUCTIONS  
4028315 Rev A vii 
FCC Compliance 
United States FCC Compliance 
This device has been tested and found to comply with the limits for a Class B digital device, 
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable 
protection against such interference in a resi dential installation. This equipment generates, 
uses, and can radiate radio frequency energy. If  not installed and used in accordance with the 
instructions, it may cause harmful interference  to radio communications. However, there is 
no guarantee that interference will not occur in a particular installation. If this equipment 
does cause harmful interference to radio or television reception, which can be determined by 
turning the equipment OFF and ON, the user is en couraged to try to correct the interference 
by one or more of the following measures: 
ƒ  Reorient or relocate the receiving antenna. 
ƒ Increase the separation between the equipment and receiver. 
ƒ Connect the equipment into an outlet on a circuit different from that to which the 
receiver is connected. 
ƒ Consult the cable company or an experienced radio/television technician for help. 
Any changes or modifications not expressly appr oved by Cisco Systems, Inc., could void the 
users authority to operate the equipment. 
The information shown in the FCC Declaration of Conformity paragraph below is a 
requirement of the FCC and is intended to supply you with information regarding the FCC 
approval of this device.  The phone numbers listed are for FCC-related questions only and not 
intended for questions regarding the connection or  operation for this device. Please contact your cable 
service provider for any questions you may have regarding the operation or installation of this device. 
  Declaration of Conformity  
This device complies with Part 15 of FCC 
Rules. Operation is subject to the following two 
conditions: 1) the device may not cause 
harmful interference, and 2) the device must 
accept any interference received, including 
interference that may cause undesired 
operation.  DOCSIS Residential Gateway 
Model: DPC/EPC2425 Manufactured by: 
Cisco Systems, Inc.  
5030 Sugarloaf Parkway  
Lawrenceville, Georgia 30044 USA  Telephone: 770-236-1077 
Canada EMI Regulation 
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.  
						

							
 
 
viii 4028315 Rev A 
FCC Part 68 
The Federal Communications Commission (FCC) of the United States restricts specific uses of 
modems, and places registration  responsibilities on both the manufacturer and the individual 
user. 
1  The modem may not be connected to a part y line or to a coin-operated telephone. 
2 Notification to the telephone company is no longer required prior to connecting 
registered equipment, but upon request from  the telephone company, the user shall tell 
the telephone company which line the equipment is connected to as well as the 
registration number and ringer equivalence numb er of the registered protective circuitry. 
FCC information is printed on a label on the bottom of the modem. 
IC (Industry Canada) Notice 
Notice: The Industry Canada (formerly Cana dian Department of Communications) label 
identifies certified equipment. This certific ation means that the equipment meets certain 
telecommunications network protective, oper ational, and safety requirements. The 
department does not guarantee the equipment  will operate to the users satisfaction. 
Before installing this equipment, users should ensure that it is permissible to be connected to 
the facilities of the local telecommunications co mpany. The equipment must also be installed 
using an acceptable method of connection. In  some cases, the companys inside wiring 
associated with a single-line individual service may be extended by means of a certified 
connector assembly (telephone extension co rd). The customer should be aware that 
compliance with the above conditions may not prevent degradation of service in some 
situations. 
Repairs to certified equipment should be made by an authorized Canadian maintenance 
facility designated by the suppl ier. Any repairs or alterations made by the user may give the 
telecommunications company cause to request th e user to disconnect the equipment. Users 
should ensure for their own protection that the electrical ground connections of the power 
utility, telephone lines and internal metallic water pipe system, if present, are connected 
together. This precaution may be particularly important in rural areas. 
 CAUTION:  
Users should not attempt to make such  connections themselves, but should 
contact the appropriate electric inspection authority, or electrician, as 
appropriate. 
Radiation Exposure Statements 
Note: This transmitter must not be co-located  or operated in conjunction with any other 
antenna or transmitter. This equipment should be installed and operated with a minimum 
distance of 7.9 inches (20 cm) be tween the radiator and your body. 
US 
This system has been evaluated for RF exposu re for humans in reference to ANSI C 95.1 
(American National Standards Institute) limits . The evaluation was based on evaluation per 
ANI C 95.1 and FCC OET Bulletin 65C rev 01.01.  The minimum separation distance from the 
antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.  
						

							
 
 
  IMPORTANT SAFETY INSTRUCTIONS  
4028315 Rev A ix 
Canada 
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 
limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation 
distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance. 
EU 
This system has been evaluated for RF exposure for humans in reference to the ICNIRP 
(International Commission on Non-Ionizing Radi ation Protection) limits. The evaluation was 
based on the EN 50385 Product Standard to De monstrate Compliance of Radio Base Stations 
and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or 
reference levels related to Human Exposure to  Radio Frequency Electromagnetic Fields from 
300 MHz to 40 GHz. The minimum separation distance from the antenna to general 
bystander is 20 cm (7.9 inches). 
Australia 
This system has been evaluated for RF exposure  for humans as referenced in the Australian 
Radiation Protection standard and has been  evaluated to the ICNIRP (International 
Commission on Non-Ionizing Radiation Protecti on) limits. The minimum separation distance 
from the antenna to general byst ander is 20 cm (7.9 inches). 
20081016 FCC DSL_Dom and Intl 
 
  
						

							
10    4028315 Rev A  
Introduction   
Introduction 
Welcome to the exciting world of high-s peed Internet and high-quality digital 
telephone service. Your new Cisco® Mo del DPC/EPC2425 EuroDOCSIS 2.0 Wireless 
Residential Gateway with Embedded Digita l Voice Adapter is a cable modem that 
meets industry standards for high-speed da ta connectivity along with reliable digital 
telephone service. The DPC/EPC2425 resi dential gateway delivers data, voice and 
wired (Ethernet) or wireless gateway capab ilities to connect a variety of devices in 
the home or small office and support high-sp eed data access and cost-effective voice 
services, all in one device. With a DPC/EP C2425 residential gateway, your Internet 
enjoyment, home and business communicati ons, and personal productivity will 
surely soar. 
This guide provides procedures and re commendations for placing, installing, 
configuring, operating, and troubleshoot ing your DPC/EPC2425 residential gateway 
for high-speed Internet and digital telephon e service for your home or office. Refer 
to the appropriate section in this guide for  the specific information you need for your 
situation. Contact your service provider  for more information about subscribing to 
these services. 
Benefits and Features 
Your new DPC/EPC2425 residential gate way offers the following outstanding 
benefits and features: 
   Compliant with DOCSIS/EuroDOCSIS 2.0,  1.1, and 1.0 standards along with 
PacketCable/EuroPacketCable specificatio ns to deliver high-end performance 
and reliability 
   High performance broadband Internet connectivity to energize your online 
experience 
   Two-line embedded digital voice adap ter for wired telephony service 
   Four 10/100BASE-T Ethernet ports to provide wired connectivity 
   802.11g Wireless Access Point with 4  service set identifiers (SSIDs) 
   Wireless Protected Setup (WPS), including  a push button switch to activate WPS 
for simplified and secure wireless setup 
   Two RJ-11 telephony ports for connecting to in-home wiring or directly t\
o 
conventional telephones or fax machines 
   User configurable Parental Control bloc ks access to undesirable Internet sites 
   Advanced firewall technology deters hackers and protects the home network 
from unauthorized access