Cisco Router DPC/EPC2425 DOCSIS User Manual

							
4028315 Rev A    21  
  What Are the Requirements for Telephone Service?
  
 
What Are the Requirements for Telephone Service? 
Number of Telephone Devices 
The RJ-11 telephone-style connectors on th e residential gateway can each provide 
telephone service to multiple telephones, fax machines, and analog modems.  
The maximum number of telephone devices co nnected to each RJ-11 port is limited 
by the total Ringing Load of the telephone devices that are connected. Many 
telephone devices are marked with a Ri nger Equivalent Number (REN). Each 
telephone port on the residential gateway can support up to a 5 REN load.  
The sum of the REN load on all of the telephone devices attached to each port must 
not exceed 5 REN. 
 
Telephone Device Types 
You can use telephone devices that are not labeled with a REN number, but the 
maximum number of attached telephone de vices cannot be accurately calculated. 
With telephone devices that are not labele d, each device should be connected and 
the ring signal should be tested before adding more devices. If too many telephone 
devices are attached and the ring signal c an no longer be heard, telephone devices 
should be removed until the ring signal works properly. 
Telephones, fax machines, and  other telephone devices should use the center 2 pins 
of the RJ-11 connectors to connect to the residential gateway telephone ports. Some 
telephones use other pins on the RJ-11 connectors and require adapters in order to 
work. 
 
Dialing Requirements 
All your telephones should be set to use DT MF dialing. Pulse dialing is typically not 
enabled by your local provider. 
 
Telephone Wiring Requirements 
The residential gateway supports connecting to  the interior telephone wiring as well 
as connecting directly to a telephone or fax machine. The maximum distance from 
the unit to the most distant telephone device must not exceed 1000 feet (300 meters). 
Use 26-gauge twisted-pair, or larger, telephone wiring. 
Important:  Connection to an existing or a new permanently installed home 
telephone wiring network must be  done by a qualified installer. 
  
						

							
22    4028315 Rev A  
How Do I Subscribe to High-Speed Internet and Telephone Service?   
How Do I Subscribe to High-Speed Internet and Telephone 
Service? 
Before you can use your residential gateway,  you need to have a high-speed Internet 
access account. If you do not have a high-sp eed Internet access account, you need to 
set up an account with your local service  provider. Choose one of the two options in 
this section. 
I Do Not Have a High-Speed  Internet Access Account 
If you do not have a high-speed Internet access a ccount, your service provider will 
set up your account and become your Internet  Service Provider (ISP). Internet access 
enables you to send and receive e-mail, access the World Wide Web, and receive 
other Internet services.  
You will need to give your service provider the following information: 
   The serial number of the modem 
   The Media Access Control (MAC) address of the modem 
These numbers appear on a bar code label  located on the residential gateway. The 
serial number consists of a series of  alphanumeric characters preceded by  S/N. The 
MAC address consists of a series of  alphanumeric characters preceded by  CM MAC. 
The following illustration shows a sample bar code label. 
 
Write down these numbers in  the space provided here. 
Serial Number  _______________________   
 
MAC Address  ________________________ 
I Already Have an Existing Hi gh-Speed Internet Access Account 
If you have an existing high-speed Internet access account, you must give your 
service provider the serial number and th e MAC address of the residential gateway. 
Refer to the serial number and MAC addre ss information listed previously in this 
section. 
Note:  You may not be able to continue to us e your existing e-mail account with your 
residential gateway. Contact your serv ice provider for more information.  
						

							
4028315 Rev A    23  
  How Do I Subscribe to High-Speed Internet and Telephone Service?
  
 
I Want to Use the Residentia l Gateway for Telephone Service 
You will also need to set up a telephone a ccount with your local service provider to 
use your residential gateway for telephone  service. When you contact your service 
provider, you may be able to transfer your  existing telephone numbers, or your cable 
telephony service provider will assign a ne w telephone number for each current or 
additional active telephone line. Discuss  these options with your telephony service 
provider. 
 
 
  
						

							
24    4028315 Rev A  
How Do I Connect My Gateway for  Internet and Telephone Service? 
 
How Do I Connect My Gateway for Internet and Telephone 
Service? 
You can use your residential gateway to 
provide both telephone service and to 
provide Internet access, and you can share that Internet connection with other 
Internet devices in your home or office. Sharing one connection among many 
devices is called networking. 
Connecting and Installi ng Internet Devices 
Professional installation may be available.  Contact your local service provider for 
further assistance. 
To connect devices 
The following diagram illustrates one of  the various networking options that are 
available to you. 
    
						

							
4028315 Rev A    25  
  How Do I Connect My Gateway fo r Internet and Telephone Service?
   
Connecting the Gateway for High-S peed Data and Telephone Service 
 
  WARNING:  
ƒ To avoid personal injury, follow the installation instructions in the exact 
order shown. 
ƒ To prevent possible damage to equipm ent, disconnect any other telephone 
service before connecting your cable modem to the same wires. 
ƒ Hazardous electrical voltages can exist on the telephone ports on the 
residential gateway and can be present on any connected wiring including 
Ethernet wiring, telephone wiring and coax cable. 
ƒ Telephone wiring and connections must be properly insulated to prevent 
electrical shock.  
ƒ Telephone connections to an instal led home telephone wiring network 
must be done by a qualified installer. The cable telephone service 
provider may offer professional installation and connection to the home 
telephone wiring network. A fee may be charged for this service. 
ƒ Wiring and connections must be properly insulated to prevent electrical 
shock. 
ƒ Disconnect power from the residential gateway before attempting to 
connect to any device.   
1  Power off your PC and other networking  device; then, unplug them from the 
power source 
2   Connect the active RF coaxial cable from  your service provider to the coax 
connector labeled  CABLE on the back of the gateway. 
Note:  To connect a TV, DHCT, set-top box, or VCR from the same cable 
connection, you will need to install a  cable signal splitter (not included). 
3   Locate the yellow Ethernet cable.  Connect one end of the Ethernet cable to the 
Ethernet port on your PC and then connect the other end to one of the 
ETHERNET ports on the gateway (any Ethern et port can be used).  The Ethernet 
ports are yellow connectors on the back panel of the gateway. 
4   Connect additional Ethernet network devices in a similar fashion to any unused 
Ethernet ports on the back of the gateway. 
Note:   To install more Ethernet devices than ports provided, use an external 
multi-port Ethernet switch(s). 
5   Connect one end of a telephone jumper cable (not included) to a telephone outlet 
in your home or to a telephone or fax ma chine.  Then connect the other end of the 
jumper cable to the appropriate RJ-11  TELEPHONE port on the back of the 
gateway.  The telephone ports are light gray and are labeled 1/2 and 2 or 1 and 2 
depending on the region of the world the gateway is used. 
Notes:  
–  Make sure to connect your telephone service to the correct RJ-11 port.  For 
single line telephone service, connect to port 1/2 or 1.  
						

							
26    4028315 Rev A  
How Do I Connect My Gateway for  Internet and Telephone Service? 
 
– 
Gateways used in North America hav e multi-line capability on the RJ-11 
telephone port labeled 1/2.  Line 1 is on pins 3 and 4 of port 1/2, and 
Line 2 is supported on pins 2 and 5.  Gateways used in Europe support 
only one line per port.  Line 1 is on port 1 and line 2 is on port 2. 
–  Telephones that require electric al connectors other than RJ-11 may 
require an external adapter (sold separately). 
6   Locate the AC power adapter provided wi th your gateway.  Insert the barrel 
shaped DC power connector (attached by a thin pair of wires to the AC power 
adapter) into the black  POWER connector on the back of the residential gateway.  
Then, plug the AC power cord into an AC  outlet to power-up the gateway. The 
residential gateway will perform an automatic  search to locate and sign on to the 
broadband data network. This process ma y take up 2-5 minutes. The modem will 
be ready for use when the POWER, DS, US and ONLINE LEDs on the front panel 
of the gateway stop blinking and remain ON continuously.  
7   Plug in and power on your PC and other home network devices.  The 
ETHERNET LEDs on the gateway corresp onding to the connected devices 
should be ON or BLINKING. 
8   Once the gateway is online, most Intern et devices will have immediate Internet 
access. 
Note:  If your PC does not have Internet access, refer to How Do I Configure 
TCP/IP Protocol? for information on how to configure your PC for Internet 
access.  For Internet devices other than  PCs, refer to the DHCP or IP Address 
configuration section of the User Guide or  Operations Manual for those devices. 
  
						

							
4028315 Rev A    27  
  How Do I Configure My DOCSIS Residential Gateway?
   
How Do I Configure My DOCSIS Residential Gateway? 
To configure your residential gateway,  you must first access the WebWizard 
configuration pages. This section provides  detailed instructions and procedures for 
accessing the WebWizard pages and for co nfiguring your residential gateway to 
operate correctly. This section also pres ents examples and descriptions of each 
WebWizard configuration page. Use the  WebWizard pages to customize your 
residential gateway to your needs rather  than using the default settings. The 
WebWizard pages in this section are organized in the order shown on the  Setup 
page. 
Important:  The WebWizard pages and the examples shown in this section are for 
illustration purposes only. Your pages ma y differ from the pages shown in this 
guide. 
Note:  If you are not familiar with the networ k configuration procedures detailed in 
this section, contact your service provider  before you attempt to change any of the 
residential gateway default settings. 
 
About Your Modem Page Example 
The following illustration is an example of the About Your Modem page. 
   
						

							
28    4028315 Rev A  
How Do I Configure My DOCSIS Residential Gateway?   
Accessing the Residential Gateway 
You must access the WebWizard in order to  configure the residential gateway. To 
gain access to the WebWizard, use the we b browser on the PC attached to the 
gateway and complete the following steps. 
1   Open the web browser on your PC. 
2   Type the following IP address and then select  Go: 
http://192.168.0.1 .  
3   The web browser accesses the WebWizard and displays the default  About Your 
Modem  page. This page displays information about your cable modem along 
with a series of tabs for accessing other WebWizard configuration and operation 
features. 
 
About Your Modem  Page Description 
The following table provides a descriptio n of each field within the About Your 
Modem page. 
Field Name  Description 
Name  The name of the residential gateway 
Modem Serial Number  A unique sequ ential series of alphanumeric 
characters provided to every modem during 
manufacturing 
Cable Modem MAC 
Address  A unique alphanumeric address for the cable 
modem coaxial interface, which is used to connect 
to the cable modem termination system (CMTS) at 
the headend. A media access control (MAC) 
address is a hardware address that uniquely 
identifies each node of a network 
Hardware Version  Identifies the revi
sion of the circuit board design 
Receive Power Level  The input level of the downstream CMTS carrier 
Transmit Power Level  Indicates the upstream power level  
						

							
4028315 Rev A    29  
  How Do I Configure My DOCSIS Residential Gateway?
   
Field Name  Description 
Cable Modem Status  Lists one of the  following possible current states of 
the modem: 
ƒ  other 
ƒ notReady 
ƒ notSynchronized 
ƒ phySynchronized 
ƒ usParametersAcquired 
ƒ rangingComplete 
ƒ ipComplete 
ƒ todEstablished 
ƒ securityEstablished 
ƒ psrsmTransferComplete 
ƒ registrationComplete 
ƒ operational 
ƒ accessDenied 
Vendor  The name of the manufacturer 
Boot Revision  Identifies the boot revision code version 
Software File Name and Revisions Section 
Field Name  Description 
Firmware Name  Identifies the name of the firmware 
Software Revision  Identifies the  revision version of the firmware   
						

							
30    4028315 Rev A  
How Do I Configure My DOCSIS Residential Gateway?   
Setting Configuration Options 
Use the Setup page to access the various  configuration options for the residential 
gateway. Detailed descriptions of each co nfiguration option follow later in this 
guide. 
Important:  After you access the WebWizard by typing the 192.168.0.1 IP address into 
your web browser while the gateway is onlin e, an authentication window similar to 
the following window opens: 
 
Enter your password; then, click  Login to continue to the Setup page. 
First Time Users 
The gateway ships from the factory without  a factory-assigned or default password. 
Leave the user name and the passwo rd fields blank. Then click OK to be directed to 
the Password Settings page. 
Note:   You will be prompted to set up a pa ssword. We highly recommend that you 
set up a password to prevent unatuthorized access to the settings of the gateway. If 
you choose not to enter a password, this  page will appear each time you access the 
setup pages. See Configuring Your Passwor d Settings for assistance in setting up 
your password. If you choose not to use password security, click the Setup tab at the 
top of the Password Settings page to continue.