Canon scanner CanoScan FB 1200S User Manual

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5. Tuck the edge of the delivery guide sheet under the document cover.
¥ Gently lift up the edge of the document cover and insert the edge of the delivery guide
sheet under the flap.
WARNING¥ Do not forcefully lift the document cover. It may warp or split.
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6. Close the delivery guide sheet cover.
WARNING¥ Be extremely careful when closing the delivery guide sheet cover to keep the delivery
guide sheet from slipping off the pegs on the back side of the cover.
Document Cover 
						

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Frequent Misfeeds
Follow the procedures below if you are experiencing frequent misfeeds. You will need to clean or
replace the separator in the ADF.
NOTE¥ Replacement separators can be obtained through Canon scanner vendors or one of the
service centers listed at the end of this guide.
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1. Lift the ADF cover. 
						

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2. Press the separator down and forward to remove it. Clean it with a soft,
dry cloth.
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3. Position the clean or new separator over its slot, then press down and
back to lock it in place.
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4. Close the ADF cover.
Dry Cloth
Remove all dirt from the rubber portion 
						

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Appendices
Troubleshooting .........................85
Scanner Not Identified ...............98
Care and Maintenance .............100
Major Specifications .................102
Index ..........................................104
Customer Support Help Desks ......106 
						

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Troubleshooting
Please read the suggestions below when scanning isnÕt proceeding as expected or when you encounter a
problem. If the remedies suggested below do not solve your problem or it is not listed below, consult
your Canon retailer or the nearest Canon Customer Support Help Desk.
NOTE¥ When you contact a Customer Support Help Desk, our technicians need to know about
the computer connected to the scanner. Please take time now to fill in System
Information in the back of the Getting Started guide. Keep this information in a safe
place for future reference.
¥ For assistance with problems related to the installation and operation of the software,
please also refer to the Readme and Help files accompanying each program. These files
contain important information that may not be found in the manuals. 
						

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Problems with Software Installation
Installation is unsuccessful
Cause 1: Insufficient memory to run the installer program
Solution: Close other software programs that are running and reinstall
Cause 2: Insufficient free hard disk space
Solution: Delete or transfer unnecessary files from the hard disk and reinstall. Refer to
the Getting Started guide pages 20-21 for the required hard disk space
Nothing displays when the CanoScan Setup Utility CD-ROM is placed in the drive
Cause: CD-ROM will not automatically run the CanoScan Setup Utility
Solution:Start the CanoScan Setup Utility manually (See Windows: p. 36, or Macintosh: p. 38)
Installation does not seem to be working (Windows)
Solution: Manually install the software by clicking the [Start] button, selecting [Run]
and typing one of the command lines below into the box. If your CD-ROM
drive is labeled other than [D:], substitute the appropriate letter, such as [E:]
or [F:], in the lines below.
To install ScanGear CS-S:[D:\Scangear\English\Disk1\Setup.exe]
To install ScanGear Toolbox CS: [D:\Toolbox\English\Disk1\Setup.exe]
To install Adobe Photoshop 5.0 LE: [D:\Photosle\English\Setup.exe]
To install Caere OmniPage Limited Edition:[D:\Ople\Disk1\Setup.exe]
To install Adobe Acrobat Reader 3.0: [D:\Acroread\English\Ar32e301.exe]
To view the electronic manuals included on the CanoScan Setup Utility CD-ROM,
open the individual PDF files in the [D:\MANUAL] folders. 
						

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Installation does not seem to be working (Macintosh)
Solution: Please double-click the following icons, then install manually.
To install Plug-in Module CS-S: CanonPI CS-S Installer
To install CanoScan Toolbox CS: CanoScan Toolbox CS Installer
To install Adobe Photoshop 5.0 LE:
Adobe Photoshop 5.0 LE\English\Install Photoshop LE
To install Adobe Acrobat Reader 3.0: Adobe Acrobat Reader\English\Reader 3.01 Installer
To view the electronic manuals included on the CanoScan Setup Utility CD-ROM,
open the PDF files in the folders in the [Manual] folder.
Problems Starting Software Programs
[Device initialization failed.] message is displayed (Windows)
[Scanner not connected!] message displayed (Macintosh)
Cause 1: Scanner not detected because the AC adapter is not correctly plugged into
the electrical outlet
Solution:Plug the AC adapter power cord securely into the electrical outlet and restart
the computer. (See Getting Started, p. 19)
Cause 2: Scanner not detected because the AC adapter plug is not correctly connected
to the scanner
Solution: Reconnect the plug to the scanner and restart the computer. (See Getting
Started, p. 18) 
						

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Cause 3: Scanner not detected because the power cord is not securely plugged into
the AC adapter
Solution: Plug the power cord securely into the AC adapter and restart the computer
(See Getting Started, p. 19)
Cause 4:
Scanner not detected because the SCSI interface cable is not correctly connected
to the computer or the scanner, or the cable is not connected securely
Solution: Reconnect the SCSI interface cable to the scanner and computer, then restart
the computer (See Getting Started, pp. 17-18)
Problems starting ScanGear CS-S as a TWAIN driver from within another program
Cause 1: Insufficient memory (RAM) available to start ScanGear CS-S
Solution: Close programs other than the host program and start ScanGear CS-S
Cause 2: ScanGear CS-S already running as a TWAIN driver within another program
Solution: Close the ScanGear CS-S already running as a TWAIN driver (See ScanGear CS-S
UserÕs Guide)
Cause 3: ScanGear CS-S is not installed
Solution: Install ScanGear CS-S (See Getting Started, p. 22)
Cause 4: Program is not TWAIN_32 compatible
Solution: Start ScanGear CS-S from within a TWAIN_32 compatible program
Cause 5: The scanner not selected
Solution: Select scanner following the directions in the programÕs manual 
						

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Problems starting Plug-in Module CS-S as a plug-in from within another program
Cause 1: Insufficient memory to start Plug-in Module CS-S
Solution: Close programs other than the host program and start Plug-in Module CS-S
Cause 2: Plug-in Module CS-S is not installed
Solution: Install Plug-in Module CS-S (See Getting Started, p. 34)
Cause 3: Plug-in Module CS-S is not installed in the programÕs plug-in folder
Solution: Plug-in Module CS-S is a plug-in. If the other program does not have Plug-in
Module CS-S installed, it will not work. Install Plug-in Module CS-S (See
Getting Started, p. 34)
Problems with the Scanner
Scanner not identified (Part 1: Windows)
¥ Please also read Scanner Not Identified (p. 98)
Cause 1: SCSI card not properly installed
Solution: Install SCSI card properly (Make sure the SCSI card is securely plugged into
the slot)
Cause 2: SCSI driver not installed
Solution: Install SCSI driver (See Getting Started, p. 13) 
						

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Cause 3: SCSI card not operating correctly
Solution: Follow the procedures below to confirm the operation of the SCSI card.
¥ Windows 95/98
1. Click the [Start] button on the taskbar and select [Settings] and
[Control Panel].
2. Double-click the [System] icon.
3. Click the [Device Manager] tab.
4. Click the [+] icon that appears to the left of the [SCSI Controller]
option.
The SCSI card is not operating correctly if an exclamation mark (!) or (x)
appears on the SCSI driver name in the SCSI Controller option. Reinstall the
SCSI driver following the instructions in its manual.
¥ Windows NT 4.0
1. Click the [Start] button on the taskbar and select [Control Panel].
2. Double-click the [SCSI Adapter] icon.
3. Click the [Device] tab.
The SCSI card is not operating correctly if a SCSI driver name does not appear
in the [SCSI Adapter] option. Reinstall the SCSI driver following the
instructions in its manual.
Cause 4: IRQ or I/O port address conflict with another card (sound or network card)
Solution: Change the IRQ or I/O settings
Check the manuals included with the other cards for appropriate settings