Canon scanner CanoScan FB 1200S User Manual

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Scanner not identified (Part 2)
¥ Please also read Scanner Not Identified (p. 98)
Cause 1: Scanner not turned on when computer started
Solution: Plug the scanners power cord into an electrical outlet and restart the
computer.
Cause 2: SCSI interface cable is disconnected or loose
Solution: Securely connect SCSI interface cable and restart the computer. (See Getting
Started, p. 17-18)
Cause 3: SCSI interface cable improperly connected
Solution: There are many different types of SCSI connector. Check the connectors on
the computer and other devices (including the scanner) for a match with
both ends of the SCSI interface cable (See p. 26)
Cause 4: The SCSI interface cable has wrong impedance rating
Solution: Use a high-impedance SCSI interface cable (See p. 28)
Cause 5: SCSI ID conflict with another SCSI device
Solution 1: Set the SCSI ID to a different setting (See p. 20)
Solution 2: Check the manuals of the other SCSI devices
Cause 6: The SCSI terminator is not set correctly
Solution 1: Install (or set) a terminator on the last SCSI device. If scanner is the last
device, set the terminator switch to On
Solution 2: Remove terminators from SCSI devices other than the last one. If scanner is
not the last device, set the terminator switch to Off 
						

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Cause 7: Computer is not detecting the scanner properly
Solution:
Follow the procedures below to have the computer detect the scanner properly:
¥ Windows 95/98
1. Click the [Start] button on the taskbar and select [Settings] and
Control Panel].
2. Double-click the [System] icon.
3. Click the [Device Manager] tab.
4. Click the [+] icon that appears to the left of the [Canon Scanners] option.
The computer is not detecting the scanner properly if an exclamation mark
(!) or (x) appears on the [Canon IX-12015E] device under the [Canon
Scanners] option. Delete the [Canon IX-12015E] device and restart the
computer. Then perform the procedures for detecting the scanner again. (See
Getting Started, p. 22)
¥ Windows NT 4.0
1. Click the [Start] button on the taskbar and select [Control Panel].
2. Double-click the [SCSI Adapter] icon.
3. Click the [Device] tab.
4. Click the [+] icon that appears to the left of the SCSI card.
It is not operating correctly if [Canon IX-12015E] does not display beneath
the SCSI card icon. Restart the computer and perform the procedures for
detecting the scanner again. (See Getting Started, p. 22) 
						

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Problems with Scanning
Scanner will not scan
Cause 1: Scanner not powered up
Solution: Securely connect the AC adapter to the scanner and the power cord to the
electrical outlet, then restart the computer. (See Getting Started, p. 19)
Cause 2: Scanning unit locked
Solution: Unlock scanning unit by setting lock switch to unlocked position (See p. 17)
Cause 3: Software incorrectly installed
Solution: Reinstall software (See Getting Started, p. 20)
Cause 4: For Windows: ScanGear CS-S not installed. Adobe Photoshop 5.0 LE or Caere
OmniPage Limited Edition are insufficient by themselves to scan images.
ScanGear CS-S is required.
Solution: Install ScanGear CS-S (See Getting Started, p. 20)
Cause 5:
For Macintosh: Plug-in Module CS-S is not properly installed. Adobe
Photoshop 5.0 LE is insufficient by itself to perform scans. Plug-in Module
CS-S is required
Solution: Install Plug-in Module CS-S (See Getting Started, p. 34) 
						

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Scanning unit fails to return to ready position (rear of scanner)
Cause: Power cord fell out of contact with the electrical outlet or the AC adapter
was unplugged from the scanner while scanning unit in motion
Solution:
Clear all documents and objects from the document glass, close the document
cover, unplug the power cord from the electrical outlet and then plug it back in
Scan quality is poor
Cause 1: Document cover is open
Solution: Close the document cover (and cover thick documents with a dark cloth)
Cause 2: Original document floating on document glass
Solution: Gently press down on the document cover to prevent floating
Cause 3: Improperly closed or floating document cover
Solution: Hold document cover down with hand during scan
Cause 4: Dirty document glass or document cover
Solution: Clean document glass or document cover (See p. 100)
Cause 5: Incorrect scan settings
Solution: Rescan with adjusted settings (See the ScanGear CS-S or Plug-in Module CS-S
Users Guide electronic manual)
Cause 6: A power cord is too close to the scanner
Solution: Move all power cords away from the top of the scanner and surrounding
area 
						

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Glossy color photo will not scan clearly
Cause: Optical interference created by the photo adhering to document glass
produces striped patterns
Solution 1: Gently press down on the document cover
Solution 2: Move the photo on the document glass to break the adhesion
Solution 3: Clean the document glass (See p. 100)
Stripes appear on scan of publication
Cause: MoirŽ effect from scan of publication at low resolution (print screen lines
highlighted by optical interference, producing striped patterns). This effect
may occur with particular combinations of printed matter screen line
densities and scanning resolutions
Solution: Rescan at different resolutions or turn on the [Descreen] option (See the
ScanGear CS-S or Plug-in Module CS-S Users Guide electronic manual).
Whitened edges on image scanned from thick book
Cause: Scanner employs an ultra-sensitive scanning unit that picks up ambient light
entering around the edges of the book
Solution: Cover the book and document glass with a dark cloth to prevent ambient
light from affecting the scan
Slow scanning speed
Cause: Resolution is set higher than necessary
Solution: Lower the resolution. 
						

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Problems with the Automatic Document Feeder (ADF-S9)
Documents Are Not Scanning
Cause 1: ADF power not on
Solution:
Ensure that the ADF option cable is correctly connected to the AC adapter and
that the power cord is plugged into a functioning electrical outlet. (See p. 59)
Cause 2: ADF connector cable not attached
Solution: Connect the ADF connector cable to the option cable as specified. (See p. 61)
Cause 3: [Automatic Document Feeder] not selected in ScanGear CS-S or Plug-in
Module CS-S
Solution:Select the [Automatic Document Feeder] option in either program. (See p. 67)
Cause 4: Document(s) incorrectly placed in ADF
Solution: Reposition the document(s) correctly. (See p. 63)
Cause 5: ADF cover not closed properly
Solution: Close the ADF cover completely.
Cause 6: Paper jam
Solution: Clear the paper jam. (See p. 70)
Frequent Misfeeds
Cause 1: Paper dust accumulated on separator or separator damaged
Solution: Clean or replace the separator. (See p. 82) 
						

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Cause 2: Documents sticking together
Solution: Fan the documents well to separate them before placing them in the ADF.
(See p. 65)
Cause 3: Documents curled or wrinkled
Solution: Uncurl or straighten out wrinkles before placing the documents in the ADF.
(See p. 65)
Lines Appear on Images
Cause: The delivery guide sheet is dirty or damaged
Solution: Clean or replace the delivery guide sheet. (See p. 74)
Scanned Image Quality is Poor
Cause: The delivery guide sheet or the white calibration plate is dirty
Solution: Clean the delivery guide sheet and/or the white calibration plate. (See p. 74)
Other Issues
Can a Film Adapter Unit (FAU) Be Used with this Scanner?
Answer: Yes, the FAU-S10 film adapter unit can be installed on the scanner. (Sold
separately)
Can an Automatic Document Feeder (ADF) Be Used with this Scanner?
Answer: Yes, the ADF-S9 automatic document feeder can be installed on the scanner.
(Sold separately) 
						

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SCSI card installed?
 [SCSI Controller] icon displayed on
Windows [Device Manager] tab?
[SCSI Driver] icon displayed on
SCSI Controller icon?
Is the [!] mark displayed in 
the [SCSI Driver]?
Yes
Yes
Yes
Yes
YesNo
No
No
No
No
Reinstall the SCSI card
Reinstall the SCSI driver
Reinstall SCSI driver
Change address of the IRQ and I/O port
Scanner not identified (Part 1)
Let’s go to [Scanner Not Identified 
(Part 2)] (Next page)
WindowsMacintosh
Are there other SCSI boards 
installed other than this board?
Install the SCSI card
Scanner Not Identified
If the scanner is not identified, check the following in order. 
						

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Was the scanner on when the computer was started?
Is the SCSI interface cable disconnected or loose?
Is the SCSI interface correctly connected?
Is the SCSI interface cable a high-impedance type?
Is the SCSI ID repeated from another SCSI device?
Is the terminator correctly set?
Yes
No
Yes
Yes
No
YesNo
No No
Yes
Yes
No
Scanner not identified (Part 2)
Connect the AC adapter, turn ON the scanner then 
start the computer
Properly connect the SCSI interface cable
Use a high-impedance type SCSI interface cable
Change settings of SCSI ID
Correct settings of terminator
Contact Customer Support Help Desk (Back Pages) 
						

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Care and Maintenance
Clean off the dirt and dust that adheres to the exterior, document glass and document cover of the
scanner during the course of ordinary operation using the following procedures.
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1. Power down the computer and peripheral devices.
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2. Unplug the AC adapter from the electrical outlet.
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3. Dampen a clean, soft cloth with water and wring the cloth well. Use the
well-wrung cloth to gently remove dirt and dust. Be particularly careful to
remove any traces of dirt or liquid from the document glass by wiping it
with a dry soft cloth.
¥ Do not dampen the connectors, ports or other metallic components on the scannerÕs back
panel. Immediately remove any moisture that contacts these components by wiping them
with a dry cloth.
¥ Do not use a sodden cloth or apply a liquid directly to any portion of the scanner. Any
moisture that enters the interior, the underside of the document glass or the sensors,
may degrade image quality and lead to malfunctions.
¥ Never use substances containing alcohol, thinners or benzene on the equipment. These
substances may deform, discolor or dissolve the casing.