Canon recording software RM9 V10 User Manual

121
Troubleshooting
9
Messages Displayed in the Viewer
„Error Messages in the Video Window
Error Messages
MessageCause
Video windowConnecting to camera. The Viewer is in the process of connecting to the 
camera.
Cannot connect to camera. The Viewer cannot connect to the camera and live 
images cannot be displayed.
Getting camera control. Displayed after the user tries to get camera control.
Cannot get camera control. Another user with higher priority is already 
controlling the camera when you try to get...

122
„Warning Messages in the Viewer
„Confirmation Messages in the Viewer
MessageCause
Event notificationInvalid E-mail Address. Characters other than alphanumeric characters 
and the underscore (_) were entered for the e-mail 
address.
The SMTP server port is invalid. Please specify a 
value between 1 and 65535.An invalid SMTP server port number was entered. 
The POP server port is invalid. Please specify a 
value between 1 and 65535.An invalid POP server port number was entered.
User managementThe user...

Error Messages
123
Troubleshooting
9
„Error Messages in the Viewer
MessageCause
Recording schedulesThis schedule item overlaps a previously 
scheduled item. Please check your settings and try 
again.Recording schedules overlap.
Recording schedule items must be set at least 15 
minutes long. Please check your settings and try 
again.Tried to set a schedule with a period shorter than 
15 minutes.
Recording schedule items cannot be created for 
the following cameras because of a clash with 
existing...

124
Saving the specified imageThe length of the extracted video must not exceed 
1 hour.Tried to make the time longer than 1 hour.
Unable to extract video. There is no video data in 
the specified timeframe.Could not save an image because there was no 
recorded image in the selected segment.
Cannot save it in this folder. The Windows folder or the Program Files folder 
was specified as the destination folder for a .mov 
file.
[Organize Layouts and 
Layout Sequences] dialog 
boxYou cannot move the layout...

Error Messages
125
Troubleshooting
9
Messages Recorded in the Log Files
„Log File Locations
The Storage Server log files are saved in the following folder on the computer where the server is installed.
:\ProgramData\Canon\WebView\NVR30\Log\
Types of Log Files
„Error Message List
Messages shown below are recorded in the log file when an error occurs.
File NameExplanation
storage_server_log_0.csv Log file for the Storage Server
viewer_log_0.csv Log file for the Viewer
MessageExplanation
Cannot rename...

126
„Error Codes
Winsock Error Codes
SMTP Error Codes
CodeError MessagePossible Cause
10038An operation was attempted on something that is not a 
socket.This may occasionally occur. No action is required.
10048Only one usage of each socket address (protocol/network 
address/port) is normally permitted.All communication resources are in use. This error is 
frequently reported when a video can no longer be displayed 
in a Viewer layout sequence.
10050A socket operation encountered a dead network. Occurs...

Error Messages
127
Troubleshooting
9
HTTP Error Codes
wininet Error Codes
POP Error Messages
CodeError MessagePossible Cause
401Unauthorized The user name and password for connecting to the camera 
is incorrect.
403Forbidden A connection cannot be established due to an IP address 
restriction on the camera. This may also be returned by a 
proxy server.
500Internal Server Error Occurs when the HTTP server is running but the Storage 
Server is not started. It may also occur during normal 
operation if the...

128
Event Information
Event InformationDisplayed Message
Motion Detection [Motion On] or [Motion Off]
Sensor Recording [Sensor On] or [Sensor Off]
Record Now [Manual Recording Started] or [Manual Recording Stopped]
Intelligent Function [Intelligent Function On] or [Intelligent Function Off]
Volume Detection [Volume Detection On] or [Volume Detection Off]
Recording [Recording Started] or [Recording Stopped]
Change in the recording frame rate [Recording Frame Rate reduced due to high load issues] or...

Appendix
❏Creating a shortcut icon
❏Camera maintenance
❏Checking the version
❏Limitations for MPEG-4 and H.264 formats
❏Using AXIS models 

130
You can configure the way the Viewer starts up, for 
example, to have it bypass the login screen with the user 
name and password (pp. 39, 40) by creating a shortcut 
icon that specifies Viewer startup options.
[Viewer.exe] is located in the following folder by 
default:
:\Program Files\Canon\WebView\NVR
A dialog box asking whether to create a shortcut on 
the desktop is displayed.
Note
 corresponds to the drive containing the system 
files of the operating system. If the operating system is...