Canon recording software RM9 V10 User Manual

Disk Space Management (Important)
111
Operation and Management
7
„Action When the Threshold Level is Reached
Recording continues, however, the Storage Server starts 
deleting recording files, beginning with old files, and 
issues an event.
Note
 Recording files are deleted, even if they have not reached the 
[Maximum Storage Period]. However, if the oldest file is 
currently in use by the Viewer (for example, for playback of 
recorded video), it will not be deleted and the next oldest file 
will be...

112 

Chapter 8
Backup
❏ Types of backup target files and their destinations
❏ Restoring a recording file 

114
Destinations of the Backup Files
The data that is saved during a backup consists of 
recording data, event data, and configuration files. The 
data is backed up from the Storage Server and saved to 
the folders described below, on the drives that are 
specified in the drive settings (p. 46).
„Recording Data
:\Canon-NVR\videofiles
The following recording data file is backed up:
Images being recorded are saved to a temporary file on 
the hard disk. By default, a recording file is created and 
saved on...

115
Backup
8
Restoring from Backup Data
Use the following procedure to restore a Storage Server 
from backup data:
The new Storage Server must have the same drive 
configuration as the original Storage Server.
See “Stopping the Storage Server”(p. 115) for details 
on how to stop the Storage Server.
The following folder is used by default:
Configuration file path
:\ProgramData\Canon\WebView\
NVR30\
:\Users\\AppData\Local\
Canon\WebView\NVR30\
The following folder is used by default:...

116 

Chapter 9
Troubleshooting
❏Actions required when recording errors occur
❏Solutions when Viewer problems occur
❏Error messages 

118
When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the 
information in the event log and the Storage Server log file.
If you encounter problems when you use the Viewer, refer to the following solutions:
Viewer and Video windows
Actions Required When Recording Errors Occur
LogCauseActionEventStorage Server
Error: Cannot Connect to 
CameraCameraServer  
disconnected()A network error may have 
occurred. Look for the cause of 
the error by...

Solutions When Viewer Problems Occur
119
Troubleshooting
9
Some cameras do not record.  Is the power and the network connection for the cameras working?
 Do the cameras reply to a ping?
 Can you view live images on the Viewer for the cameras?
 Is “Do not Record” specified for a special day schedule?
 Is sensor recording or motion detection recording set?
I cannot connect to the Storage Server from the 
Viewer. Are the login user name and password correct?
 Is the network connection between the server and...

120
Timeline
[Extract Video]
Recording
Connection Problems
ProblemSolution
Nothing happens when I click any of the 
playback controls. Move the playhead off of the [Live] position.
 You must select a video window before you can play back images. In addition, the 
previous frame and next frame buttons (p.98) and the [Extract] button (p. 99) are 
enabled only when one video window is selected.
ProblemSolution
I tried to save a recording, but an error message 
is displayed telling me that no video can be...