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Canon printer PIXMA SELPHY DS700 User Manual

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    							Troubleshooting
    69
    Printing is Blurred/Colors are Wrong/White Streaks appear
    note
    When the color is different from what is displayed on the TV or when it is not printed 
    with your favorite color
    You can adjust the brightness, contrast, color hue when you print a photo.
    1 Select Tool Box from the menu and then press the   button.
    2 Select Color adjust and then press the   button.
    The Color adjust screen is displayed.
    Brightness
    ........... Press the   and  button to print a photo brighter and darker. You can print a photo brighter in the + direction and darker in 
    the - direction.
    Contrast
    ............... Press the   and   button to print a photo with higher contrast 
    and lower contrast.
    You can print a photo with higher contrast in the + direction and 
    lower contrast in the - direction.
    Color hue..............Press the 
     button to enhance the red colors and the   
    button to enhance the yellow colors at the print.
    You can print a photo with the yellow colors enhanced in the Yellow 
    direction and with the red colors enhanced in the Red direction. 
    Possible CauseTry This
    Ink tank is not installed
    If an ink tank is not installed, install it. If an ink tank is installed, push 
    the PUSH mark on the ink tank to ensure it has snapped firmly into place.
    Media type is not 
    selected properlyEnsure that the media type selected in the Settings screen is the 
    same type as the media type loaded on the printer.
    See “Specifying the Paper and Other Settings” on page 33.
    Print head nozzles 
    clogged/Print head is 
    misaligned
    Print the nozzle check pattern to check for uneven ink output.See “Printing the Nozzle Check Pattern” on page 56.
    • When a specific color is missing from the nozzle check pattern, 
    clean the print head. If ink supply is uneven: See “Print Head 
    Cleaning” on page 57.
    • Print head is misaligned.
    Align the print head. See “Aligning the Print Head” on page 59.
    If this does not solve the problem, ink tank may run out of ink. 
    Replace the vacant ink tank.
    See “Replacing an Ink Tank” on page 60.
    Media not loaded with 
    the print-side up
    Check that your paper is loaded with the correct print side facing up.
    note
    Follow the instructions packaged with your specialty media for 
    loading and handling.
    3 Press the   and   button to move among setting items.
    4 Press the   and   button to display the selected item.
    5 Press the   button when the settings are 
    completed. You can now print a photo with specified 
    brightness and contrast. 
    						
    							Troubleshooting
    70
    Printed Surface is Scratched or Ink Blots
    Possible CauseTry This
    There are ink blots on 
    the printed surface.Clean the paper feed roller.
    See “Paper Does Not Feed Properly” on page 68.
    There are ink blots on 
    the back side of the 
    printed surface.If the protrusions inside the printer are stained, open the cover of 
    the printer and then wipe ink off the protrusions using a swab or 
    the like as shown.
    Important
    Before cleaning, be sure to turned off the printer.
    Printed on the back side 
    of the sheet/The roller 
    inside the printer is 
    extremely dirtyFollow the steps described below to clean the inside of the printer.
    1. Ensure that the printer is turned on.
    2. Load the Glossy Photo paper (4×6/ 101.6×152.4mm paper).
    3. Hold the RESUME/CANCEL button down and release after the 
    POWER lamp flashes five times, then feed the sheet of paper.
    After the cleaning is operated for a few seconds, the paper 
    comes out.
    note
    If the problem remains after performing, repeat this procedure 
    starting with step 1.
    If the problem remains, contact a Canon service representative.
    Important
    Check that your paper is loaded with the correct print side facing up.
    Inappropriate paper type 
    usedCheck to see if the paper you are printing on is too thick or curled.
    See “Print Media to Avoid” on page 18.
    Note that smudging may occur at the top and bottom edges of the 
    paper when using Borderless Printing.
    note
    If this does not solve the problem, set the paper thickness lever on 
    the left. See “Paper Thickness Lever” on page 8.
    * Replace the paper thickness lever on the right after printing. 
    						
    							Troubleshooting
    71
    note
    Sets time to dry ink on the printing surface.
    In case the ink is still wet and the print surface becomes dirty, set longer time to dry 
    ink.
    1 Select Tool Box from the menu.
    2 Select Ink drying wait time.
    3 Select Long or Longer and then press the OK button. Curled paper used If all four corners or the printing surface of the paper is curled, the 
    paper may become dirty or the paper may not feed properly. Use 
    the paper after correcting paper curl as follows.
    (1)Face up the printing surface
    *1, and cover it with a non-printing 
    regular paper to avoid damaging the surface.
    (2)Roll up the paper in a direction opposite to paper curl as the 
    figure below.
    (3)Check the printing paper if paper curl is corrected within 
    approximately 2 to 5 mm 
    *2.
    It is recommended to print the curl-corrected paper one sheet at 
    a time.
    Possible CauseTry This
    (1) (2)
    *1
    *1
    *2 
    						
    							Troubleshooting
    72
    Printer Does Not Start or Printer Stops During Print Jobs
    Possible CauseTry This
    Print head has 
    overheated due to long 
    periods of continuous 
    printingStop printing and turn the printer off for at least 15 minutes to 
    allow the print head to cool down.
    The print head tends to overheat when printing continuously for 
    long periods of time. The print head is designed to automatically 
    pause at line breaks before resuming printing in order to cool 
    down.
    Caution
    The area around the print head can become extremely hot during 
    extended print operation. Always avoid touching the print head 
    and its peripheral components.
    Printing high-resolution 
    photographsWait until the print job finishes.
    The POWER lamp flashes green while the print data is being 
    processed. Printing photographs can take time.
    The infrared 
    communication distance 
    or the infrared port angle 
    is incorrectPlace the printer at a distance of 7.9 inch/20 cm from the mobile 
    phone.
    Ensure that the infrared ports are at a proper angle and there are 
    no obstacles between them. Retry printing.
    The allowable distance and angle for infrared communication 
    depend on the functions of the mobile phone in addition to 
    environmental conditions.
    See “Printing Photos with Infrared Compatible Mobile Phones” on 
    page 44. 
    						
    							Troubleshooting
    73
    Cannot Print Properly from the Digital Camera
    The following are the possible errors that may occur when printing directly from a 
    digital still camera or digital video camcorder*, and the countermeasures to 
    eliminate them.
    * Hereafter, the digital still camera and digital video camcorder are collectively 
    called a digital camera or camera.
    note
    • PictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected 
    to your printer for direct printing.
    • This section describes errors that are indicated on Canon-brand PictBridge- or 
    Bubble Jet Direct-compatible cameras. The error messages and operations may vary 
    depending on the camera you are using.
    For errors on non-Canon PictBridge-compatible cameras, count the number of 
    flashes the POWER lamp on the printer makes and check for the cause of the error 
    and take the appropriate action. For details, See “Handling Error Messages” on 
    page 67.
    • Connecting a digital camera not compatible with “PictBridge” or “Bubble Jet Direct” 
    makes the POWER lamp on your printer flash nine times. In such a case, unplug the 
    cable connecting the camera to the printer, press the RESUME/CANCEL button on 
    the printer.
    • A communication time out occurs if printing takes a long time or if it takes too much 
    time to send data. This may stop printing. In such a case, disconnect the cable 
    between the printer and the camera, press the RESUME/CANCEL button on the 
    printer, and reconnect the cable between the printer and the camera. Then, turn the 
    camera on, if it does not automatically turn on. If the problem is still unresolved, 
    select some other photo and check if it can be printed or not.
    • The print head nozzles may be clogged if printing becomes faint or colors are 
    incorrect.
    See “When Printing Becomes Faint or Colors are Incorrect” on page 55.
    • If the paper is curled or its surface is scratched during printing, make sure that you 
    are using the correct type of paper.
    If printed surface is scratched even if the appropriate media type is used, set the 
    paper thickness lever on the left. See “Printing Maintenance” on page 55.
    • For the errors indicated on the camera and their solution, also refer to the user’s 
    manual of the camera. For other troubles on the digital camera, contact the 
    manufacturer. 
    						
    							Troubleshooting
    74
    *1:  To resume printing, you can press the RESUME/CANCEL button on the printer 
    instead of selecting Continue.
    *2:  The waste ink absorber absorbs ink used at cleaning. Check the printer for proper 
    operation.
    Camera Error MessageTry This
    Printer in use/Printer 
    warming up• Photos are being printed from the computer.
    Wait until printing ends. The printer automatically starts printing 
    the photos from the camera after completing the current 
    printing.
    • Wait until warm-up ends. When it is ready, the printer starts 
    printing automatically.
    No paper/Paper error Load the paper, and select Continue*1 in the display on your 
    camera.
    Paper Jam Select Stop in the display on your camera to stop printing. 
    Remove the jammed paper, load new paper, and press the 
    RESUME/CANCEL button on the printer and retry printing.
    Printer cover open Close the cover on the printer.
    No print head The print head is defective or not installed. (The POWER lamp on 
    the printer flashes five times.)
    Install a print head. See “Installing the Print Head” on page 5.
    If the print head has already been installed, press the POWER 
    button to turn off the printer, and press the POWER button again to 
    turn on the printer. If the same error occurs, the print head may be 
    defective. Contact a Canon service representative.
    Waste tank (ink 
    absorber*2) fullThe printer has a built-in waste ink absorber to hold the ink used 
    during print head cleaning. This error message indicates that the 
    waste ink absorber is nearly full.
    You can continue printing for a while by selecting Continue*1 in 
    the display on your camera.
    However, because printing is disabled once the waste ink absorber 
    becomes completely full, you are recommended to contact a Canon 
    service representative as early as possible.
    No Ink Install an ink tank. Be sure to press the PUSH mark on the ink tank 
    to ensure it is firmly seated.
    Printer error An error requiring servicing might have occurred (the POWER lamp 
    on the printer flashes alternately orange and green).
    Select Stop in the display on your camera to stop printing.
    Disconnect the cable between the printer and the camera, turn off 
    the printer, and unplug the power cord of the printer from the 
    power supply. After a while, plug the power cord of the printer back 
    in, turn on the printer, and then reconnect the camera to the 
    printer.
    If the same error occurs, contact a Canon service representative. 
    						
    							Troubleshooting
    75
    Cannot Install the Printer Driver
    Possible CauseTry This
    Unable to proceed 
    beyond the Printer Port 
    ScreenReinstall the printer driver
    Other applications 
    running in the 
    backgroundOther applications opened on your computer can interfere with the 
    installation routine. Close all open software applications before 
    reinstalling the printer driver. 
    See “Installing the Printer Driver” on page 49.
    Installation does not start 
    automatically when the 
    CD-ROM is inserted into 
    the drive
    If printer driver installation did not start automatically when you 
    inserted the CD-ROM into the CD-ROM drive:
    1. Click Start and select My Computer.
    2. Double-click the CD-ROM icon.
    For Windows 2000, open the My Computer window, and then 
    double-click the CD-ROM icon.
    Double-click the CD-ROM icon on your desktop to start installation.
    Installation CD-ROM not 
    working properlyEnsure that there are no problems with the Setup Software & User’s 
    Guide CD-ROM.
    Use Windows Explorer to ensure that the CD-ROM can be read.
    Ensure that the CD-ROM icon is displayed on the desktop.
    If there is any problem with the CD-ROM, contact a Canon service 
    representative.
    Installation procedure 
    not followed correctlyInstall the printer driver again if you did not follow the installation 
    procedure properly.
    See “Installing the Printer Driver” on page 49.
    If the installer was forced to terminate due to an error, remove the 
    CD-ROM from the CD-ROM drive and restart your computer. 
    Reinstall the printer driver. If this problem persists, contact a Canon 
    service representative.
    Not supported OS is used
    Use a computer equipped on which Windows XP or Windows 2000 
    can operate.
    Use a Macintosh series computer equipped with USB interface on 
    Mac OS X v.10.2.1 to v.10.3.x can operate.
    1. Click Cancel.
    2. Click Start Over on the Installation 
    Failure screen.
    3. Click Back on the Easy Install screen. 
    4. Click Exit on the Welcome screen, then 
    remove the CD-ROM.
    5. Turn the printer off.
    6. Restart the computer.
    7. Carefully follow the procedures described 
    and reinstall the driver. See “Installing 
    the Printer Driver” on page 49. 
    						
    							Appendix
    76
    Appendix
    Specifications
    Printer
    Printing resolution: 4800×1200 dpi. max.
    (Ink droplets can be placed in a pitch of 1/4800 inch at minimum. 
    Supported only when printing with a computer.)
    Print speed Approx. 85 seconds
    * Based on printing Canon standard pattern on 4×6/101.6×152.4mm 
    Photo Paper Plus Glossy with borderless print.
    Print speed may vary according to conditions of use such as print 
    mode and image.
    Print width: 94.8mm max. (3.732in) 
    (for Borderless Printing: 101.6mm/ 4.0 in)
    Resident print control mode: Canon extended mode
    Receive buffer: 42 KB
    Interface: USB/IrDA Ver. 1.2/ Direct Print Port/Video Out (NTSC model/PAL model)
    Acoustic noise level: Approx. 39 dB (A) (in the highest print quality mode)
    Operating environment: Temperature: 5 to 35°C (41 to 95°F)
    Humidity: 10 to 90%RH (no condensation)
    Storage environment: Temperature: 0 to 40°C (32 to 104°F)
    Humidity: 5 to 95% RH (no condensation)
    Power supply: AC 110-120 V, 50/60 Hz
    AC 220-240 V, 50/60 Hz
    Power consumption: Off: Approx. 1W
    Standby: Approx. 3 W
    Printing: Approx. 12 W
    Dimensions
    (with the paper support and 
    paper output tray retracted):215mm/8.465in (W)×217mm/8.543in (D)×79mm/3.11in (H)
    Weight: Approx. 1.8 kg (4 lb.)
    Print Head: Cyan, Magenta, Yellow: 128 nozzles per each color (600 dpi)
    Ink Tank: Capacity (pages):
    Color (BCI-16 Color) approx. 75
     *1
    *1
    Based on printing continuously Canon 24 standard images taken with 
    the digital camera on 4×6/101.6×152.4mm paper with borderless 
    print.
    Capacity (pages) may vary according to conditions of use such as print 
    mode and image.
    Supported recording media: Compact Flash, Microdrive, Smart Media, Memory Stick, MagicGate 
    Memory Stick, Memory Stick PRO, SD card, Multimedia card, xD-Picture 
    Card*, Memory Stick DUO*, miniSD Card*
    * Can be used with the addition of a special adapter sold separately.
    Supported recording formats: JPEG (DCF/CIFF/Exif2.2 or earlier/JFIF), TIFF (Exif compliant), DPOF 
    compliant 
    						
    							Appendix
    77
    Camera Direct Print 
    „
    Canon Bubble Jet Direct
    Compatible Paper: Card #1 (Photo Paper Pro 4×6 /101.6×152.4 mm), Card #2(Photo 
    Paper Plus Glossy Photo Paper Plus Semi-gloss or Glossy Photo Paper 
    4×6 /101.6×152.4 mm), Card #3(not applicable), LTR (not applicable), 
    A4 (not applicable)
    Layout Print: Standard: Borderless / with border, Index Print: 15-80 images
    Print Quality: Standard
    Image Optimize: Exif Print
    Date Print: Supported
    DPOF Functions: Ver. 1.00 compatible (Index print, number of copies, select images, print 
    special characters (date))
    „
    PictBridge
    Paper size: Default (selections based on the printer setting), 10×15cm/4×6 
    (Photo Paper Plus Glossy/Photo Paper Pro/Glossy Photo Paper/Photo 
    Stickers), 5.4×8.6cm/Credit Card (Glossy Photo Paper Credit Card Size)*
    Paper type: Default (selections based on the printer setting), Photo (Photo Paper 
    Plus Glossy), Fast (Photo Paper Pro)
    Layout: Default (selections based on the printer setting), Borderless, Bordered
    When 4×6 is selected from “
    Paper size”, 2-up, 4-up, 9-up, and 16-up 
    options may be available in “
    Layout”.
    Image optimize: Default (selections based on the printer setting), “VIVID”*, “NR” (Noise 
    Reduction)*, “VIVID+NR”*
    * If using a Canon PictBridge-compatible camera, you can select it.
    Date print Default (Off: No printing)
    BJ Printer Driver Systems Requirements
    • Use a computer equipped on which Windows XP 
    or Windows 2000 can operate.
    •USB interface
    • Available hard-disk space for printer driver 
    installation (including temporary files)
    :50MB (including the capacity for the electric 
    manual)
    USB operation can only be guaranteed on a PC with 
    preinstalled Windows XP or Windows 2000. (This 
    includes Windows XP or Windows 2000 upgraded 
    from pre-installed Windows 98 or later)• Use a Macintosh series computer equipped with 
    USB interface on Mac OS X v.10.2.1 to v.10.3.x 
    can operate.
    • Available hard-disk space for printer driver 
    installation:100 MB
    • The following functions are not supported when 
    using Mac OS X v.10.2.1 to v.10.3.x
    - Photo Optimizer PRO
    - Poster Printing
    - Fit to Page Printing
    - Reverse Order Printing (except for Mac OS X
     v.10.3.x)
    Additional Systems Requirements for Electronic User’s Guide
    • 15 MB free hard disk space
    •Windows: Microsoft® Internet Explorer 5.0 or later.
    • Mac OS: Microsoft® Internet Explorer 5.0 or later, Safari 1.0 or later. 
    						
    							Appendix
    78
    Safety Precautions
    Please read the safety warnings and cautions provided in this manual to ensure 
    that you use your printer safely. Do not attempt to use printer in any way not 
    described in this manual.
    Warning
    You may cause an electric shock/fire or damage the printer if you ignore any of these safety 
    precautions.
    Choosing a LocationDo not place the printer close to flammable solvents such as alcohol or thinners.
    Power supplyNever attempt to plug in or unplug the printer from the power supply when your hands are 
    wet.
    Always push the plug all the way into the power outlet.
    Never damage, modify, stretch or excessively bend or twist the power 
    cord. Do not place heavy objects on the power cord or universal AC 
    Adapter.
    Never plug the printer into a power socket that is shared with other 
    equipment (extension lead/cord, 2- or 3-way adapter, etc.).
    Never use the printer if the power cord is bundled or knotted.
    If you detect smoke, unusual smells or strange noises around the printer, immediately unplug 
    the printer at the power supply and call for service.
    Periodically, unplug the printer and use a dry cloth to wipe off any 
    dust or dirt collected on the plug and the power outlet.
    If the printer is placed at a location exposed to a lot of dust, smoke, or 
    high humidity, the dust collected on the plug absorbs moisture and 
    may cause insulation failure and fire.
    Cleaning the printerUse a damp cloth to clean the printer. Never use flammable solvents 
    such as alcohol, benzene or thinners.
    If flammable solvents come in contact with electrical components 
    inside the printer, it could cause a fire or electric shock.
    Always unplug the printer from the power outlet before cleaning the printer.
    If you accidentally switch the printer on while cleaning it, you could injure yourself or damage 
    the printer.
    Maintaining the 
    printerDo not attempt to disassemble or modify the printer. There are no user serviceable parts 
    inside the printer.
    The printer contains high-voltage components. Never attempt any maintenance procedure not 
    described in this guide.
    Working around the 
    printerDo not use flammable sprays near the printer.
    This could cause a fire or electric shock if the spray comes into contact with electrical 
    components inside the printer. 
    						
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