Canon printer PIXMA SELPHY DS700 User Manual

							Printing Maintenance
59
„Aligning the Print Head
If print quality is poor, adjust the print head position. It may solve the problem.
1Prepare to print.
(1) Connect TV to the printer and turn them on.
See “Connect TV to the printer.” on page 13.
(2) Load the supplied paper or Canon 4×6/ 101.6×152.4mm paper into the paper 
support. See “Loading Paper” on page 18.
2Print the Pattern.
(1) Use the   buttons to select Tool Box from the menu screen and then press 
the  button.
3Align the Print Head.
(2) Press the   button to move the cursor on the column B and select the most even, 
least irregular patterns and press the  and   button to select the number 
that corresponds.
Repeat the operation for the column C and D.
(2) Use the    button to select Head 
alignment and then press the   button.
The pattern print confirmation screen is 
displayed.
(3) Use the    buttons to select Yes and then 
press the   button.
The pattern is printed.
(4) When the confirmation message is displayed, 
select Yes and then press the   button.
(1) Look at the print out. From the patterns on the 
column A, select the most even, least irregular 
patterns and press the   and   button to 
select the number that corresponds. 
						

							Printing Maintenance
60
(3) Press the   button.
The print head position is adjusted.
note
Printing the current setting of the print head position
1 Connect TV to the printer and turn them on.
See “Connect TV to the printer.” on page 13.
2 Load the supplied paper or Canon 4×6/101.6 x 152.4mm Size paper into the 
paper support.
3 Select Tool Box and then press the   button.
4 Select Head alignment print and then press the   button.
The pattern print confirmation screen is displayed.
5 Select Yes and then press the   button.
The Head alignment value is printed.
Replacing an Ink Tank
When replacing an ink tank, check the model number very carefully.
The printer will not print properly if the wrong ink tank is used.
• Ink tank:   BCI-16 Color
„Replacing an Ink Tank
When an ink tank runs out of ink, replace it using the following steps.
1Open the cover.
(1) Ensure that the printer is on.
(2) Slide the cover open switch toward the right 
to open the cover.
The print head holder moves to the center. 
						

							Printing Maintenance
61
2Remove the empty ink tank. 
3Prepare a replacement ink tank.
4Insert the ink tank. 
5Close the cover.
The print head holder moves to the right.
(1) Push the tab.
(2) Remove the ink tank.
Important
• Handle ink tanks carefully to avoid staining clothing or the surrounding area.
• Discard empty ink tanks according to the local laws and regulations regarding 
disposal of consumables.
(1) Unpack a new ink tank and remove the orange 
protective cap.
Important
• Do not re-attach the protective cap once you have 
removed it.
• Once the protective cap is removed, do not touch 
the open ink port.
(1) Insert a new ink tank with it slightly 
slanted.
(2) Push down on the  on the ink 
tank until it clicks into place. 
						

							Printing Maintenance
62
note
• To maintain optimal print quality, use an ink tank within six months of its first use.
• Once an ink tank has been used, do not remove it from the printer and leave it out in 
the open. This will cause the ink tank to dry out and the printer may not function 
properly if it is reinstalled.
• Color ink is consumed in the head cleaning and deep cleaning, which are necessary 
to maintain the printer’s capabilities.
• When an ink tank runs out of ink, replace the ink tank with a new one immediately.
• If printing is continued with no ink in the ink tank, a problem may occur.
„Resetting the Ink Counter
When an ink tank is replaced, the ink counter must be reset.
The low ink warning is only displayed properly if the ink counter is reset.
Message Prompting Confirmation of Ink Tank Replacement
If an ink tank is removed, the printer will output a message prompting you to 
confirm replacement of the ink tank at the start of the next print job.
When an ink tank has been replaced, follow the procedure below to reset the 
ink counter. The low ink warning is only displayed properly if the ink counter 
is reset.
1Reset the ink counter.
note
To reset the ink counter from Tool Box
1 Connect TV to the printer and turn them on. 
See “Connect TV to the printer.” on page 13.
2 Select Tool Box and then press the   button
(1) Check the message, select Yes and then press 
the  button.
This returns the ink level of the ink counter full.
Mistakenly selecting No, instead, will prevent 
the low ink warning from functioning properly. 
If such is the case, select Ink counter reset 
from Tool Box to reset the ink counter.
3 Select Ink counter reset and then press the   
button.
The Ink counter reset confirmation screen is 
displayed.
4 Select Yes and then press the   button. 
						

							Printing Maintenance
63
„How Low Ink Warning Setting Works
The low ink warning notifies you of low ink levels during printing. The Low Ink 
Warning has been preset to be automatically displayed.
When you reset the ink counter, it will assume that the ink tank is full 
regardless of how much ink actually remains. The reset is the only way to 
match the counter value with an actual ink volume. Reset the ink counter 
when installing a new ink tank.
Low Ink Warning Display
How to Display Low Ink Warning Correctly
• Reset the ink counter every time you install a new ink tank.
The ink counter cannot work correctly unless you synchronize it with the 
actual ink level. The ink counter can only be adjusted when it is reset at the 
time a new ink tank is installed.
Do not reset the ink counter of an ink tank in use.
Synchronization of the counter and the actual ink level will not work 
properly.
The ! shows a low ink level in the ink tank. 
A new ink tank should be prepared.
Important
If you did not reset the counter when you installed the current ink tank, the low ink 
warning may not function correctly, until the next time you replace the ink tank.
Refer to “Accompanied by ink tank icon with ?” on page 66. 
						

							Troubleshooting
64
Troubleshooting
Lets take a look at countermeasures against problems which may occur during use 
of the printer.
note
Here, we will discuss errors indicated on TV, problems that might occur during direct 
printing from the digital camera. If you cannot find the symptom corresponding to a 
certain problem, refer to the User’s Guide.
• “Nothing is Displayed on TV/Image is Poor” on page 64
• “The Remote Control is not Working” on page 65
• “A Message is Displayed on TV” on page 65
• “Handling Error Messages” on page 67
• “Paper Does Not Feed Properly” on page 68
• “Printing is Blurred/Colors are Wrong/White Streaks appear” on page 69
• “Printed Surface is Scratched or Ink Blots” on page 70
• “Printer Does Not Start or Printer Stops During Print Jobs” on page 72
• “Cannot Print Properly from the Digital Camera” on page 73
• “Cannot Install the Printer Driver” on page 75
Nothing is Displayed on TV/Image is Poor
Possible CauseTry This
The power cord/video 
cable is not connected.• Ensure that the power cables for the printer and TV are 
connected to the power outlet.
• Ensure that the video output on the printer and the video input on 
TV are connected with the video cable.
See “Connect TV to the printer.” on page 13.
The printer or TV is 
turned off.Ensure that the TV is turned on and press the power button on the 
remote control attached to the printer.
The video input mode is 
not selected.Select the video input mode on TV.
There are no photos 
taken with a digital 
camera or camcorder.
Only JPEG images taken with the digital cameras or digital 
camcorders can be displayed on TV. The data edited or modified on 
the computer must be printed from the computer.
There could be a 
problem with TV.Connect a device such as a game device or VCR to the video input 
on TV to see if graphics are displayed properly on TV. 
						

							Troubleshooting
65
The Remote Control is not Working
A Message is Displayed on TV
If a message is displayed on TV, take the corresponding countermeasure described 
below.
Possible CauseTry This
The distance between 
the remote control and 
the printer is too long/
there is an obstruction• Aim the remote control at the remote control receiver on the 
printer and bring it closer.
• Remove the obstruction if there is any impediment between the 
remote control and the printer.
• The remote control may operate improperly if strong light such 
as sunlight hits the remote control receiver. Change the 
installation location, or reduce the light with curtains.
The battery is out of use. Replace with the new battery if the remote control does not work.
See “Setting or Replacing the Battery” on page 10.
The lithium coin cell battery CR2025 is available for this remote 
control. Purchase the commercial battery for replacement.
Message/ErrorTry This
No photos stored in a 
memory card.Photo data edited or processed on the computer should be printed 
from the computer, not from the camera.
Ink tank may have been 
replaced.• If the ink tank has been replaced with a new one.
Select Yes to reset the ink counter.
See “Resetting the Ink Counter” on page 62.
• If the ink tank has been removed for a certain period (the ink 
tank has not been replaced)
Select No on the dialog box described above.
Ink is almost empty. The ! show a low ink level in the ink tank. A new ink tank (BCI-16 
Color) should be prepared.
Waste ink absorber* 
almost full.Press the RESUME/CANCEL button to recover from the error.
You can print photos for a while but you cannot print any more 
photos when the waste ink absorber becomes full. Contact a Canon 
service representative.
Read-write mode 
enabled.The memory card utility started on the computer has write-enabled 
the card slot. When the card slot is write-enabled, the printer 
cannot print photos.
When you have finished writing data to the card, select the read-
only mode. For the cancellation procedure, refer to the on-screen 
User’s Guide.
Cannot communicate 
with a connected device.Disconnect the camera cable, press the printers RESUME/CANCEL 
button and reconnect the cable.
If the error is still unresolved, there is a possibility that you are 
using a digital camera or digital video camcorder that is not 
supported by this printer. Use digital cameras or video camcorders 
that are compatible with this printer. 
						

							Troubleshooting
66
* The waste ink absorber absorbs ink used at cleaning.
note
Accompanied by ink tank icon with ?
Always be sure to reset the ink counter when you replace ink tank.
See “Resetting the Ink Counter” on page 62.
A “?” is displayed next to the Ink counter between the time one ink tank is removed 
and the ink counter is reset when the next one is installed. Display of the “?” can be 
disabled by changing the settings on Remaining ink level indicator setting.
1 Connect TV to the printer and turn them on.
See “Connect TV to the printer.” on page 13.
2 Select Tool Box and then press the OK button.
3 Select Remaining ink level indicator setting and then press the OK button.
The confirmation screen is displayed.
4 Select Off and then press the OK button. Error code Disconnect the cable from the printer, and then turn the printer off 
and unplug the printer from the power supply. After waiting 10 
minutes, plug the power cord back in and turn on the printer.
If the same error persists, contact a Canon service representative.
Message/ErrorTry This
The ink tank level accompanied by the ink tank icon 
with the “?” indicates ink tank is not synchronized 
with its ink counter. 
						

							Troubleshooting
67
Handling Error Messages
When a printer error occurs, the POWER lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the 
appropriate action to correct the error.
Number of 
FlashesPossible CauseTry This
Two flashes Printer is out of 
paperReload paper and press the RESUME/CANCEL button.
Three flashes Paper jam If a paper jam occurs, clear the jammed paper; reload 
paper in the printer, then press the RESUME/CANCEL 
button.
See “Paper Jams” on page 68.
Five flashes Print head not 
installed/Defective 
print headInstall print head.
See “Installing the Print Head” on page 5.
If the print head is already installed, press the POWER 
button to turn off the printer, and press the POWER 
button again to turn on the printer. If the same error 
occurs, the print head may be defective. Contact a 
Canon service representative.
Eight flashes Waste ink absorber* 
almost fullThe printer has a built-in waste ink absorber to hold the 
ink consumed during print head cleaning. Eight flashes 
indicate that this absorber is nearly full. Press the 
RESUME/CANCEL button to clear the error so printing 
can continue.
Contact a Canon service representative.
Nine flashes A specified period of 
time has lapsed 
without receiving a 
response from the 
digital camera/The 
digital camera 
connected is not 
compatible with this 
printerDisconnect the camera cable, press the printer’s 
RESUME/CANCEL button and reconnect the cable.
If the error is still unresolved, there is a possibility that 
you are using a digital camera or digital video 
camcorder that is not supported by this printer. Use 
digital cameras or video camcorders that are 
compatible with this printer.
Twelve 
flashesInk tank is not 
installedIf an ink tank is not installed, install it. If an ink tank is 
installed, push the PUSH mark on the ink tank to ensure 
it has snapped firmly into place. 
						

							Troubleshooting
68
note
POWER lamp flashes alternately green and orange
An error that requires contacting a Canon service representative may have occurred.
Disconnect the cable from the printer, and then turn the printer off and unplug the printer from 
the power supply. After waiting 10 minutes, plug the power cord back in and turn on the 
printer. If the problem remains, contact a Canon service representative.
Paper Does Not Feed Properly
Possible CauseTry This
Inappropriate paper type 
usedCheck to see if the paper you are printing on is too thin or curled.
See “Print Media to Avoid” on page 18.
Paper feed roller is dirty Follow the steps described below to clean the paper feed rollers.
If post cards do not feed properly, even after correcting any paper 
curl, clean the paper feed roller.
1. Ensure that the printer is turned on.
2. Load a few sheet of Canon 4×6/101.6×152.4 mm paper with 
print side facing down.
3. Hold the RESUME/CANCEL button down and release after the 
POWER lamp flashes three times, then feed all of the paper.
After feeding all of the paper, the printer operates for few minutes 
and stops.
If the situation is not improved, repeat the same operation for a 
few times.
Paper Jams
(1)Slowly pull the paper out from the back of the printer or, from 
the front of the printer.
• If the paper does not come out from the front of the printer or 
the back of the printer, or the paper tears and some of it is left 
in the printer, turn the printer off, then open the cover and 
remove the piece of paper. Do not touch internal parts in the 
printer.
• If you cannot extract the paper, turn the printer off, and then 
turn it back on.
The remaining paper will be ejected automatically.
(2)Close the cover and reload the paper into the paper support, 
then press the RESUME/CANCEL button on the printer.
• If you have turned on the power again, redo the printing.
• If you cannot reach or remove the torn paper, do not attempt 
to disassemble the printer yourself. Contact a Canon service 
representative.