Canon printer PIXMA MX700 User Manual

117
Troubleshooting
Document jams in the ADF (inner side). Remove the document following the procedure below.
(1)Follow steps 1 to 3 under “Document jams in the ADF (Document Tray).” on 
page 116.
(2) Open the Document Cover and pull out the document from the inner side.
(3) Close the Document Cover.
(4) Close the Feeder Cover.
z When rescanning the document after clearing the error, rescan it from the 
first page.
If you cannot remove the document or the document tears inside the machine, 
or if the...

118Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
„Error No.: 300 Is Displayed
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to...

119
Troubleshooting
„ Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
„Error No.: 2002 Is Displayed
The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the 
computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z...

120Troubleshooting
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device and the countermeasures to clear them.
Note
z This section describes errors that are indicated on Canon-brand PictBridge compliant devices.
The error messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message on the LCD and take...

121 Troubleshooting
Cannot Remove a Memory Card
Scanning Problems
„ScanGear Won’t Start
„Other Scanning Troubles
Refer to the Scanning Guide on-screen manual.
“Printer error” An error requiring servicing may have occurred. (Machine Power lamp flashes 
green and Alarm lamp flashes orange alternately.)
Disconnect the USB cable between the machine and the PictBridge compliant 
device, turn off the machine, and unplug the power cord of the machine from the 
power supply. After a while, plug the power cord of...

122Troubleshooting
Problems Receiving Faxes
„Cannot Receive a Fax, Cannot Print a Fax
*1 Legal may not be available depending on t he country or region of purchase.
CauseAction
The machine is not powered on.
zYou cannot receive faxes if the power is turned off. Press the  ON/OFF button 
to turn the power on.
z After a power failure or disconnecting of the power cord, press the  ON/OFF 
button to turn the power on.
The machine’s memory is full. Either print or delete documents in memory (see “Printing a...

123 Troubleshooting
„Machine Does Not Switch Automatically between Voice and Fax Calls
*1 This setting is only available in US and Canada.*2 This setting may not be available depending on the country or region of purchase.
„Quality of Received Fax is Poor
„Repeated Errors Occur When You Receive a Fax
CauseAction
The receive mode, displayed in the Fax 
standby screen, is FAX only mode.If the receive mode is set to FAX only mode, there will be no automatic 
switching between voice and fax calls. Set the...

124Troubleshooting
Problems Sending Faxes
„Cannot Send a Fax
„ Cannot Send a Fax Clearly
CauseAction
The machine is not powered on.
zYou cannot send faxes if the power is turned off. Press the  ON/OFF button to 
turn the power on.
z After a power failure or disconnecting of the power cord, press the  ON/OFF 
button to turn the power on.
The  In Use/Memory  lamp is flashing. Another document is being sent from memory. Wait until the machine finishes 
sending it.
The telephone line is connected to the...

125
Troubleshooting
„ Repeated Errors Occur When You Send a Fax
Telephone Problems
„Cannot Dial
„ Telephone Disconnects During a Call
CauseAction
The telephone line condition or the 
connection is poor. Reduce the transmission start speed. Refer to “TX start speed” in “Device 
Settings” of the 
User’s Guide on-screen manual.
If there is a poor line or connection, reducing the transmission start speed may 
correct the error.
CauseAction
The telephone line is not correctly 
connected. Check that the...

126Appendix
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your machine and getting it ready 
for use.
Network Setup Guide
Read this guide when starting to use the machine in a network 
environment.
This guide includes software installation instructions and troubleshooting tips for 
wired LAN connection.
Quick Start Guide (This guide)
Read this guide when starting to use the machine.
After...