Canon printer PIXMA MX490 User Manual

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
machine yourself.
•...

List of Support Code for ErrorThe support code appears on the LCD and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the
appropriate action.
Support Code Appears on the LCD and the Computer Screen•
1000 to 1ZZZ
1003120012031250130013031401140314851682168416861688168A1702170317041705171217131714171518711890•
2000 to 2ZZZ...

•A000 to ZZZZB201B202B203B204  
About the support code for paper jam, you can also refer to List of Support Code for Error (When Paper Is
Jammed).
913 

List of Support Code for Error (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.•
If you can see the jammed paper at the paper output slot:
1300
•
If you cannot see the jammed paper at the paper output slot:
1303
•
If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
Paper Is Jammed inside the Machine
•
If the document is jammed in the ADF:
2801
•
Cases other than above:
In Other Cases
914 

1300Cause
Paper is jammed in the paper output slot.
Action
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory.
Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do
not unplug the power cord when turning the machine off.
If you unplug...

If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, make sure that you are using suitable paper for printing and areloading it correctly.
•
We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the...

1303Cause
Paper is jammed inside the machine at the transport unit.
Action
If you cannot see the paper at the paper output slot, remove the paper from the transport unit. Remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory.
Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do
not unplug the...

5.Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.
Note
•
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
•
If you cannot remove the jammed paper from the transport unit, close the transport unit, take
back the machine in original position, then remove the paper from inside the machine.
Paper Is Jammed inside the Machine
6.
Close the transport unit.
Note...

2801Cause
The document is jammed in the ADF.
Action Remove the document following the procedure below.
Important
•
Do not open the document cover if the document is jammed. The jammed document may be torn.
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory.
Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do
not unplug the power cord when turning...

5.
Close the document feeder cover, then turn on the machine.When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Note
•
The document may not feed properly depending on the media type, or your environment, such aswhen the temperature and humidity are either too high or too low.
In this case, reduce the...