Canon printer PIXMA MX490 User Manual

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
Note
•
You can confirm the actions against errors with...

A Message for Faxing Is Displayed on the Fax Standby Screen
If a message is displayed on the Fax standby screen, take the corresponding action described below.
MessageActionAuto redialThe machine is waiting to redial the recipient's number because the line was busy or the recipient did
not answer when you tried to send a document. Wait for the machine to automatically redial the
number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then
press the  Stop...

Auto print settings•
Paper has run out:
Load the paper and press the  OK button.
•
A different size of paper from that specified by  Page size in FAX paper settings  is loaded:
Load the same size of paper as that specified by  Page size, then press the  OK button.
•
You pressed the  Stop button to cancel printing of a fax:
Press the  FAX button to resume printing of the fax.
•
Do not print  is selected for  Received documents  in Auto print settings  under Fax settings :
You can print the faxes stored in...

FAX info
does not
matchTransmission has been canceled because the machine could not detect the recipient's fax machine
information or the information did not match the dialed number. This message is displayed when Check RX FAX info  in Security control  under Fax settings  is set to ON.
For details, see 
Sending Faxes after Checking Information (Checking the Recipient's Information) .
Reception
rejectedReception has been rejected because the fax matches the fax rejection condition specified by...

A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer or on the LCD for some error or message.For details on errors with Support Codes, refer to 
List of Support Code for Error .
If a message is displayed on the LCD, see below.
•
A Message Is Displayed on the LCD
If a message is displayed on the computer, see below.
•
Error Regarding the Power Cord Being Unplugged Is Displayed
•
Writing Error/Output...

Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the machine was still on.
Check the error message that appears on the computer, then click  OK.
The machine starts printing.
See 
Notice for Unplugging the Power Cord  for unplugging the power cord.
Important
•
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Writing Error/Output Error/Communication Error
Check1
 If the POWER  lamp is off, make sure that the...

Note•
When the machine is used over LAN, the port name of the machine is displayed as"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
•
Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn"...

•In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound , then Device Manager .•
In Windows XP, click  Control Panel, Performance and Maintenance , System , then click  Device
Manager  on the Hardware  sheet.
2.
Double-click  Universal Serial Bus controllers  then USB Printing Support .
If the  USB Printing Support Properties  screen is not displayed, make sure that the machine is correctly
connected to the computer.
Check3  Make sure that the machine is connected to your computer...

•
If you agree to participate in the survey program:Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
Note
•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is...

Note•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning
dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation...