Canon printer PIXMA mini320 User Manual

38Troubleshooting
Note
Adjusting the Print Head Manually
If the Automatic Print Head Alignment does not work or if you wish to adjust the print head 
manually, follow the procedure below.
1. Turn on the printer, and then load three sheets of Canon genuine 4 x 6 / 
101.6 x 152.4 mm paper in the Rear Tray.
You can also load Canon genuine 
5 x 7 / 127.0 x 177.8 mm paper to perform 
Manual Print Head Alignment.
* Slide the Paper Guide against the left side of the paper stack.
* Use the Canon genuine 4 x 6 /...

39 Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed 
beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer 
Connection screen, follow the procedure below to 
reinstall the printer driver.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure 
screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where 
“XXX” is your printer’s name), then remove the 
CD-ROM....

40Troubleshooting
Cannot Connect to Computer Properly
„Printing Speed Is Slow/USB2.0 Hi-Speed Connection 
Does Not Work
„ “This device can perform faster” Message Is Displayed
Print Results Not Satisfactory
If the print result is not satisfactory such as white streaks, misaligned lines, and 
uneven colors, confirm the paper and print quality settings first.
z Check 1:  Do the page size and media type settings match 
the size and type of the loaded paper?
When these settings are incorrect, you cannot...

41
Troubleshooting
„ Printing Does Not Start/Printi ng Is Blurred/Colors Are 
Wrong/Straight Lines Are Misaligned „
White Streaks
„ Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Ink tank is empty. See “Error Message Is Displayed on the LCD” on  page 35 to identify the ink error, and then take the 
appropriate action depending on the error condition.
Print Head nozzles are 
clogged. See “When Printing Becomes Faint or Colors Are 
Incorrect” on page 27 and...

42Troubleshooting
„Colors Are Uneven or Streaked
Paper is curled. If you are using paper with either any of the corners 
or the whole printing surface curled, the paper may 
become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the 
paper with a fresh sheet of plain paper to avoid 
staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper 
curl as seen below.
(3) Check to see that...

43
Troubleshooting
Printer Does Not Start
„ Printing Does Not Start
Paper Does Not Feed Properly
Paper Jam
CauseAction
Ink tank is empty. Confirm the error message displayed on the LCD  and take the appropriate action to resolve the error.
Ink tank is not installed 
securely. If the ink lamp is not lit, press the   mark on the ink 
tank until it clicks into place. The ink lamp lights up 
red when the ink tank is fully inserted.
CauseAction
Printing on inappropriate 
type of paper. Check to see if the...

44Troubleshooting
The Power Lamp (blue) and Alarm Lamp (orange) 
Flash Alternately
Disconnect the USB cable from the printer, turn the printer off, and then unplug the 
printer from the power supply. Plug the printer back in and turn the printer back on 
after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative.
Error Message Appears on a PictBridge 
Compliant Device
The following are the possible errors that may occur when printing directly from a...

45
Troubleshooting
“Paper lever error” Normally set the Paper Thickness Lever to the right.
Depending on the printing content, the printed 
surface may become scratched. In this case, set the 
Paper Thickness Lever to the left.
* Return the Paper Thickness Lever to the right after 
printing. If you do not return the lever, the distance 
between the Print Head and printing paper stays 
broadened and the inside of the printer will easily get 
dirty. The image quality also may be decreased.
“Printer cover...

46Troubleshooting
Cannot Remove a Memory Card Cannot Print Properly through Wireless 
Communication
This section describes how to solve the problems occurred during printing data 
through Infrared communication. As for the problems occurred during printing data 
through Bluetooth communication, refer to the  User’s Guide on-screen manual.CauseAction
miniSD Card, microSD 
Card, xD-Picture Card, 
MEMORY STICK Duo, 
MEMORYSTICK PRO 
Duo, or RS-MMC is 
attempted to insert into 
the printer without 
attaching...

47 Appendix
Appendix
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup 
sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut 
icon on the desktop, or click Start > All Programs (or Programs) > Canon XXX 
Manual > XXX On-screen Manual (where “XXX” is your printer’s name).
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual,...