Canon printer PIXMA mini320 User Manual

							38Troubleshooting
Note
Adjusting the Print Head Manually
If the Automatic Print Head Alignment does not work or if you wish to adjust the print head 
manually, follow the procedure below.
1. Turn on the printer, and then load three sheets of Canon genuine 4 x 6 / 
101.6 x 152.4 mm paper in the Rear Tray.
You can also load Canon genuine 
5 x 7 / 127.0 x 177.8 mm paper to perform 
Manual Print Head Alignment.
* Slide the Paper Guide against the left side of the paper stack.
* Use the Canon genuine 4 x 6 / 101.6 x 152.4 mm paper or Canon genuine 5 x 7 
/ 127.0 x 177.8 mm paper.
2. Select Settings  on the Home screen, then press the OK button.
3. Select Maintenance, then press the OK button.
4. Select Manual head align, then press the OK button.
5. Select Yes, then press the OK button.
The Print Head Alignment pattern is printed.
The pattern is printed in black and blue only.
6. When “Did the patterns print correctly?” is displayed, confirm that the 
pattern is printed correctly, then select Yes, and then press the OK button.
7. Check the printed patterns and use the [ or ] to input the number of the 
pattern in columns A to E that has the least noticeable streaks, then press the 
OK button.
8. Make sure that the paper is loaded, then press the OK button.
The second Print Head alignment pattern is printed.
9. In the same way, select the best patterns for columns F to H, then press the 
OK button.
10.In the same way, print the third sheet and select the best patterns for columns 
I to N, then press the OK button.
LCD Cannot Be Seen At All
An Unintended Language Is Displayed on the 
LCD
CauseAction
The Printer is not 
powered on or the LCD is 
in the screen-saver mode.
zIf the Power lamp is off
The printer is not powered on. Connect the power cord 
and press the 
ON/OFF button. The printer will power 
on and the LCD will display a message.
zIf the Power lamp is lit
On the Operation Panel, press a button the other than 
the 
ON/OFF button.
CauseAction
The language you want to 
be displayed is not 
selectedSelect the language you want to be displayed 
following the procedure below. 
(1)Press the HOME button. Wait for about 5 
seconds, then select  , and then press the OK 
button.
(2)Press the ] button to select  , then press 
the OK button.
(3)Press the } button four times, then press the OK 
button.
If the Bluetooth unit is connected to the printer, 
press the } button five times, then press the OK 
button.
(4)Press the { or } button to select the language 
for the LCD, then press the OK button. 
						

							39 Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed 
beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer 
Connection screen, follow the procedure below to 
reinstall the printer driver.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure 
screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where 
“XXX” is your printer’s name), then remove the 
CD-ROM.
(5)Turn the printer off.
(6)Restart your computer.
(7)Make sure you have no application software 
running, including anti-virus software.
(8)Follow the procedure described in your setup 
sheet to reinstall the printer driver.
Installation does not start 
automatically when the 
Setup CD-ROM is 
inserted into your 
computer’s disc drive.
(1)Click Start then Computer.In Windows XP, Click Start then My Computer.
In Windows 2000, double-click the 
My Computer 
icon on the desktop.
(2)Double-click the CD-ROM icon   on the 
displayed window.
NoteTo use the Run command to start the setup program, 
specify your disc drive and then the name of the setup 
program, MSETUP4.EXE. The drive letter of the disc 
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start 
installation.
If the CD-ROM icon is not displayed, restart your 
computer. If the icon is still not displayed, try different 
disks and see if they are displayed. If other disks are 
displayed, there is a problem with the Setup CD-ROM. 
Contact your Canon service representative.
Installation procedure not 
followed correctly.Follow the procedure described in your setup sheet for 
proper installation.
If the printer driver was not installed correctly, uninstall 
the printer driver, restart your computer, and then reinstall 
the printer driver. Refer to the PC Printing Guide on-
screen manual.
NoteIf the installer was forced to be terminated due to a 
Windows error, the system may be in an unstable 
condition and you may not be able to install the printer 
driver. Restart your computer before reinstalling.
CauseAction 
						

							40Troubleshooting
Cannot Connect to Computer Properly
„Printing Speed Is Slow/USB2.0 Hi-Speed Connection 
Does Not Work
„ “This device can perform faster” Message Is Displayed
Print Results Not Satisfactory
If the print result is not satisfactory such as white streaks, misaligned lines, and 
uneven colors, confirm the paper and print quality settings first.
z Check 1:  Do the page size and media type settings match 
the size and type of the loaded paper?
When these settings are incorrect, you cannot obtain a proper print result. If you 
are printing a photograph or an illustration, incorrect paper type setting may 
reduce the quality of printout color. 
Also, if you print with an incorrect paper type setting, the printed surface may be 
scratched. In borderless printing, uneven coloring may occur depending on the 
combination of the paper type setting and the loaded paper.
zCheck 2:  Did you set the print quality setting appropriately?Select a print quality option suitable to the paper and image for printing. If you 
notice blurs or uneven colors, increase the print quality setting and try printing 
again.
* When printing from a PictBridge compliant device, set the print quality setting 
by using the Operation Panel on the printer. You cannot make this setting from 
a PictBridge compliant device.
* You cannot change the print quality setting when printing from a wireless  communication device.
The method to confirm the paper and print quality settings differs depending on 
what you do with your printer.
z Check 3:  If the problem is not resolved, there may be other 
causes.
See also the sections below.
CauseAction
Your system environment 
is not fully compatible with 
USB 2.0 Hi-Speed. If your system environment is not fully compatible 
with USB 2.0 Hi-Speed, the printer will operate at a 
lower speed provided under USB 1.1. In this case, 
the printer operates properly but printing speed may 
slow down due to communication speed.
Check the following to ensure that your system 
environment supports USB 2.0 Hi-Speed connection.
zThe USB port on your computer supports USB 2.0 Hi-
Speed connection.
zThe USB cable, and the USB hub if you are using 
one, support USB 2.0 Hi-Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. 
We recommend the cable to be no longer than 
around 10 feet/3 meters.
zThe operating system of your computer supports 
USB 2.0 Hi-Speed connection.
Obtain and install the latest update for your computer.
zThe USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed 
driver compatible with your hardware and install it on 
your computer.
ImportantFor details on USB 2.0 Hi-Speed of your system 
environment, contact the manufacturer of your computer, 
USB cable, or USB hub.
CauseAction
Your system environment 
is not fully compatible with 
USB 2.0 Hi-Speed. Your system environment is not compatible with USB 
2.0.
See “Printing Speed Is Slow/USB2.0 Hi-Speed 
Connection Does Not Work” above.
To print from your memory 
card by operating the printer
Confirm by using the Operation Panel on the printer. See 
“Print Setting Screens” on page 15.
To print from a PictBridge 
compliant device Confirm by using your PictBridge compliant device or the 
Operation Panel on the printer. See “Printing Photographs 
Directly from a Compliant Device” on page 21.
To print from a wireless 
communication device Confirm by using the Operation Panel on the printer. 
When printing data through Infrared communication, see 
“Printing Photographs from a Wireless Communication 
Device” on page 25. 
When printing data through Bluetooth communication, 
refer to the 
User’s Guide  on-screen manual.
To print from a computer Confirm by using the printer driver. Refer to the  PC 
Printing Guide  on-screen manual. 
						

							41
Troubleshooting
„ Printing Does Not Start/Printi ng Is Blurred/Colors Are 
Wrong/Straight Lines Are Misaligned „
White Streaks
„ Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Ink tank is empty. See “Error Message Is Displayed on the LCD” on  page 35 to identify the ink error, and then take the 
appropriate action depending on the error condition.
Print Head nozzles are 
clogged. See “When Printing Becomes Faint or Colors Are 
Incorrect” on page 27 and perform any necessary 
maintenance operation.
The media is loaded with 
the wrong side facing 
upwards. Many types of paper are made to be printed on only 
a particular side of the paper.
Printing on the wrong side may cause unclear prints 
or incorrect color.
For detailed information on the printable side, refer to 
the instruction manuals supplied with the paper.
The Paper Thickness 
Lever position is 
incorrect. Normally set the Paper Thickness Lever to the right.
Depending on the printing content, the printed 
surface may become scratched. In this case, set the 
Paper Thickness Lever to the left.
* Return the Paper Thickness Lever to the right after 
printing. If you do not return the lever, the distance 
between the Print Head and printing paper stays 
broadened and the inside of the printer will easily get 
dirty. The image quality also may be decreased.
NoteIf the corners or edges of the printed paper are smudged, 
try to print with the Paper Thickness Lever set to the left.
Print Head is misaligned. If you did not align the Print Head, straight lines may 
be printed misaligned. If you unlocked the Print Head 
Lock Lever accidentally, make sure to align the Print 
Head after relocking the lock lever.
See “Aligning the Print Head” on page 29 and 
perform Automatic Print Head Alignment. If this does 
not solve the problem, see “Adjusting the Print Head 
Manually” on page 38 and perform Manual Print 
Head Alignment.
CauseAction
Print Head nozzles are 
clogged. See “When Printing Becomes Faint or Colors Are 
Incorrect” on page 27 and perform any necessary 
maintenance operation.
CauseAction
Paper is too thin. When printing data with high color saturation such as  photographs or images in deep color, we recommend 
using Photo Paper Pro or other Canon genuine 
paper.
Printed paper takes long 
to dry. In the Operation Panel, specify a longer 
Ink drying 
wait time  in Settings  > Device settings  > Print 
settings . This makes dry faster, which helps prevent 
curls and ink blots. 
CauseAction
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper  Feed Roller will wear the roller, so perform this 
procedure only when necessary.
For details on cleaning, refer to “Cleaning the Paper 
Feed Roller (Roller Cleaning)” of the  User’s Guide 
on-screen manual.
Inside of the printer is 
dirty. Performing many printings may leave some ink inside 
the printer, causing printouts to be smudged. In this 
case, perform Bottom Plate Cleaning to clean the 
inside of the printer.
For details on cleaning, refer to “Cleaning the Inside 
of the Printer (Bottom Plate Cleaning)” of the 
User’s 
Guide  on-screen manual.
Printing on inappropriate 
type of paper.
zCheck to see if the paper you are printing on is not too 
thick or curled. See “Printing Media” on page 9. 
zWhen performing Borderless Printing, print quality may 
be reduced at the top and bottom edges of the paper.  
						

							42Troubleshooting
„Colors Are Uneven or Streaked
Paper is curled. If you are using paper with either any of the corners 
or the whole printing surface curled, the paper may 
become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the 
paper with a fresh sheet of plain paper to avoid 
staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper 
curl as seen below.
(3) Check to see that the paper curl is within 
approximately 0.08 to 0.2 inches / 2 to 5 mm (B) 
in height.
We recommend printing curl-corrected paper one 
sheet at a time.
NoteDepending on the media type, the paper may be 
smudged or may not be fed properly even if it is not 
curled.
In such case, follow the procedure described above 
to curl the paper before printing.
This may improve the print result.
CauseAction
(1) (2)
(A)
(A)
(B)
The Paper Thickness 
Lever position is incorrect. Normally set the Paper Thickness Lever to the right.
Depending on the printing content, the printed 
surface may become scratched. In this case, set the 
Paper Thickness Lever to the left.
* Return the Paper Thickness Lever to the right after 
printing. If you do not return the lever, the distance 
between the Print Head and printing paper stays 
broadened and the inside of the printer will easily get 
dirty. The image quality also may be decreased.
NoteIf the corners or edges of the printed paper are smudged, 
try to print with the Paper Thickness Lever set to the left.
Sheets of paper are 
scratchedDepending on the media type, printed surface may 
be scratched as it is fed into the Rear Tray, and 
printing result is not satisfactory. In this case, load 
one sheet at a time.
CauseAction
Print Head nozzles are 
clogged.  See “When Printing Becomes Faint or Colors Are 
Incorrect” on page 27 and perform any necessary 
maintenance operation.
Print Head is misaligned. See “Aligning the Print Head” on page 29 to perform  Automatic Print Head Alignment. If this does not 
solve the problem, see “Adjusting the Print Head 
Manually” on page 38 to perform Manual Print Head 
Alignment.
CauseAction 
						

							43
Troubleshooting
Printer Does Not Start
„ Printing Does Not Start
Paper Does Not Feed Properly
Paper Jam
CauseAction
Ink tank is empty. Confirm the error message displayed on the LCD  and take the appropriate action to resolve the error.
Ink tank is not installed 
securely. If the ink lamp is not lit, press the   mark on the ink 
tank until it clicks into place. The ink lamp lights up 
red when the ink tank is fully inserted.
CauseAction
Printing on inappropriate 
type of paper. Check to see if the paper you are printing on is not 
too thick or curled. See “Printing Media” on page 9.
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper  Feed Roller will wear the roller, so perform this 
procedure only when necessary.
For details on cleaning, refer to “Cleaning the Paper 
Feed Roller (Roller Cleaning)” of the  User’s Guide 
on-screen manual.
Paper not loaded 
properly. Make sure of the following when you load paper in 
the printer.
zWhen loading two or more sheets of paper, align the 
edges of the sheets before loading.
zAlways load the paper in portrait orientation in the 
Rear Tray, regardless of the printing orientation.
zLoad the paper with the print side facing UP. Align the 
paper stack against the right side of the Rear Tray 
and slide the Paper Guide so that it just touches the 
left edge of the stack.
Foreign object in the Rear 
Tray.Make sure that there are no foreign objects in the 
Rear Tray.
CauseAction
Paper jammed in the 
Paper Output Slot or the 
Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear 
Tray or from the paper output slot, whichever is 
easier.
zIf the paper tears and a piece remains inside the 
printer, open the Printer Cover and remove it.
Be careful not to touch the components inside the 
printer. 
After removing all paper, close the Printer Cover, turn 
the printer off, and turn it back on.
zIf you cannot pull the paper out, turn the printer off 
and turn it back on. The paper will be ejected 
automatically.
(2)Reload the paper in the printer, and press the  OK 
button on the printer.
If you turned off the printer in step (1), all print 
jobs in queue are canceled. Reprint if necessary.
NotezFor details on how to load paper, see “Loading 
Printing Paper” on page 8.
zWhen reloading the paper in the printer, see “Paper 
Does Not Feed Properly” on left column to confirm 
that you are using the correct paper and are loading it 
into the printer correctly.
If you cannot remove the paper or the paper tears 
inside the printer, or if the paper jam error continues 
after removing the paper, contact your Canon Service 
representative. 
						

							44Troubleshooting
The Power Lamp (blue) and Alarm Lamp (orange) 
Flash Alternately
Disconnect the USB cable from the printer, turn the printer off, and then unplug the 
printer from the power supply. Plug the printer back in and turn the printer back on 
after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative.
Error Message Appears on a PictBridge 
Compliant Device
The following are the possible errors that may occur when printing directly from a 
PictBridge compatible device and the countermeasures to clear them.
Landscape credit card-
sized paper jammed 
inside the printer.
Do not load credit card-sized paper in the landscape 
orientation.
Remove the paper following the procedure below.
(1)
Load a single sheet of the paper in the Rear Tray 
in portrait orientation.
Do not load it in the landscape orientation.
(2) Start printing.
The paper is fed and then pushes out the jammed 
paper as it ejects.
If you cannot remove the jammed paper, contact your 
Canon Service representative.
CauseAction
Notez This section describes errors that are indicated on Canon-brand PictBridge compliant 
devices. The error messages and operations may vary depending on the device you 
are using.
For errors on non-Canon PictBridge compliant devices, check the error message on 
the LCD and take the appropriate action to clear the error. For details, see “Error 
Message Is Displayed on the LCD” on page 35.
z For the errors indicated on the PictBridge compliant device and their solution, also 
refer to the instruction manual of the device. For other troubles on the device, contact 
the manufacturer.
Error Message on 
PictBridge-Compliant  DeviceAction
“Printer in use” Images are being printed from the computer. Wait until printing ends.
If the printer is warming up, wait until warm-up ends.
When it is ready, the printer starts printing 
automatically.
“No paper” Load the paper in the Rear Tray, and select  Continue* in the display on your PictBridge 
compliant device.
* To resume printing, you can also press the  OK 
button on the printer instead of selecting  Continue.
“Paper jam” Select  Stop in the display on your camera to stop 
printing.
Remove the jammed paper, load new paper, and 
press the  OK button on the printer and try printing 
again. 
						

							45
Troubleshooting
“Paper lever error” Normally set the Paper Thickness Lever to the right.
Depending on the printing content, the printed 
surface may become scratched. In this case, set the 
Paper Thickness Lever to the left.
* Return the Paper Thickness Lever to the right after 
printing. If you do not return the lever, the distance 
between the Print Head and printing paper stays 
broadened and the inside of the printer will easily get 
dirty. The image quality also may be decreased.
“Printer cover open” Close the Printer Cover on the printer.
“No print head” The Print Head is not installed or defective.  For details on how to resolve the error, see “Install the 
print head. U051 The type of print head is incorrect. 
Install the correct print head. U052” on page 35.
“Waste tank full”/
“Ink absorber full” The ink absorber is nearly full. For details on how to 
resolve the error, see “The ink absorber is almost full. 
Press [OK] to continue printing. Contact the service 
center.” on page 36.
“No ink”/“Ink cassette 
error” An ink tank is not installed properly, or is out of ink.
See the error message on the LCD and take the 
appropriate action to resolve the error. See “Error 
Message Is Displayed on the LCD” on page 35.
“Ink error” An ink tank that was once empty is installed. For details on how to resolve the error, see “Printer 
detected ink out condition of the following ink. 
Replace the ink tank. U180” on page 36.
“Hardware Error” The optional battery has running short. Follow the  procedure below.
(1)Turn the Printer off.
(2) Connect the supplied AC adapter or attach the 
charged battery.
(3) Turn the Printer on.
The ink tank error has occurred.
Replace the ink tank. See “Replacing an Ink Tank” on 
page 30.
Error Message on 
PictBridge-Compliant  DeviceAction
“Printer error” An error requiring servicing might have occurred  (Power  lamp and  Alarm lamp flash alternately). 
Disconnect the USB cable between the printer and 
the PictBridge compliant device, turn off the printer, 
and unplug the power cord of the printer from the 
power supply. After a while, plug the power cord of 
the printer back in, turn on the printer, and then 
reconnect the camera to the printer.
If the same error occurs, contact your Canon service 
representative.
Error Message on 
PictBridge-Compliant  DeviceAction 
						

							46Troubleshooting
Cannot Remove a Memory Card Cannot Print Properly through Wireless 
Communication
This section describes how to solve the problems occurred during printing data 
through Infrared communication. As for the problems occurred during printing data 
through Bluetooth communication, refer to the  User’s Guide on-screen manual.CauseAction
miniSD Card, microSD 
Card, xD-Picture Card, 
MEMORY STICK Duo, 
MEMORYSTICK PRO 
Duo, or RS-MMC is 
attempted to insert into 
the printer without 
attaching to the special 
adapter. Remove the memory card with printer tilted slightly 
downward. Tilt the printer on the wide table securely 
placed, otherwise, the printer may drop and cause an 
accident. If you cannot remove the memory card, 
contact your Canon service representative.
ImportantNever attempt to remove a memory card using a thin 
stick or tweezers. Doing so may damage the printer.
CauseAction
Printer placement is 
inadequate. When printing through infrared communication, 
confirm that the IrDA ports on the printer and the 
mobile phone are placed face to face with each other 
at a proper angle and distance, and that there is 
nothing blocking them. Then, retry printing.
Operational distance and angle vary depending on 
the specifications of your mobile phone and your 
operating environment, but generally place the 
printer within around 8 inches / 20 cm from the 
mobile phone in a position that enables proper 
communication.
During infrared 
communication, infrared 
rays were blocked. During sending, be careful not to interrupt infrared 
communication with the printer. If it is interrupted, 
send the data from the mobile phone or the PDA 
again.
The conditions to print 
properly through the 
infrared communication 
are not met. The infrared communication function of the printer is 
only compatible with mobile phones with IrDA 
compliant infrared communication ports. Printing 
through infrared communication cannot be 
performed by any other types of mobile phones.
See “Printing Photographs from a Wireless 
Communication Device” on page 25. 
						

							47 Appendix
Appendix
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup 
sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut 
icon on the desktop, or click Start > All Programs (or Programs) > Canon XXX 
Manual > XXX On-screen Manual (where “XXX” is your printer’s name).
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual, double-click the XXX On-screen Manual alias 
(where “XXX” is your printer’s name) on the desktop.
System Requirements
Browser: Help Viewer
About Option
zPortable Kit LK-60 series
The Portable Kit LK-60 series is the kit to operate the printer with the battery, 
and composed of a battery attachment and battery.
The battery is charged by connecting the AC adapter with connecting to the 
printer.
For details on how to attach it to the printer, refer to the manual that comes 
with the Portable Kit.
Printable number of pages when using the battery: Approx. 110 pages (PP-
101 4 x 6 (101.6 x 152.4 mm))
* Page number was measured under the following conditions:
Battery: New battery, fully charged
Printing method: Continuous printing from an SD card at 23°C (73°F)
The printable number depends on the size and content of the photo data.
zBluetooth Unit BU-20
The Bluetooth unit BU-20 is the unit which enables wireless printing from 
Bluetooth compatible mobile phones or PDAs. For details on how to attach it 
to the printer and print photos via Bluetooth communication, refer to the 
User’s Guide on-screen manual.
NotezMicrosoft® Internet Explorer 5.0 or later must be installed.
zThe on-screen manual may not be displayed properly depending on your 
operating system or Internet Explorer version. We recommend that you keep 
your system up to date with Windows Update.
NotezThe on-screen manual may not be displayed properly depending on your 
operating system. We recommend that you keep your system up to date.
zWe recommend using Safari as your Web browser to view the HTML format 
on-screen manuals. If Safari is not installed on your computer, download it from 
Apple Inc. website and install it.