Canon printer PIXMA MG5721 User Manual
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If the network settings of your smartphone/tablet are not identical with those of the wireless router, change thenetwork settings of it to match with those of the wireless router. Check5 Make sure machine is not placed far away from wireless router. The wireless router is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the wireless router. Check6 Check for obstructions. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices. Check7 Make sure there is no source of radio wave interference nearby. If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from the interference source as possible. Cannot Communicate with Machine while It Is in Direct Connection If your smartphone/tablet cannot communicate with the machine in the direct connection, check the following. Check1 Make sure machine is turned on. Check2 Is icon displayed on the LCD? Press the HOME button, select LAN settings, and then set Change LAN to Activate direct connect. . Check3 Check settings of your smartphone/tablet. Make sure your smartphone/tablet can use the wireless LAN. For more on performing setting of the wireless LAN, refer to the instruction manual provided with your smartphone/tablet. Check4 Have you selected machine as destination of your smartphone/tablet? Select the access point name (SSID) of the machine with your smartphone/tablet. Check5 Have you entered proper password specified for direct connection? If the security setting of the direct connection is enabled, you need to enter the password to connect your smartphone/tablet to the machine. Check6 Make sure machine is not too far away. Locate your smartphone/tablet close enough to communicate with the machine. Check7 Check for obstructions. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices. 831
Check8 Make sure there is no source of radio wave interference nearby. If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the machine as far away from the interference source as possible. Check9 Make sure 5 devices are already connected. Direct connection does not allow more than 5 devices to be connected. 832
Printing Problems Printing Does Not Start Paper Jams Print Results Are Unsatisfactory No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Automatic Duplex Printing Problems Copying/Printing Stops Cannot Print Using AirPrint 833
Printing Does Not Start Check1 Make sure machine is securely plugged in and press ON button to turn it on. The POWER lamp flashes while the machine is initializing. Wait until the POWER lamp stops flashing and remains lit. Note
Check6 If printing from a computer, delete unnecessary print jobs.
Paper Jams When paper jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.
To remove the jammed paper, see List of Support Code for Error (Paper Jams). Note
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check thepaper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color. Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In borderless printing, uneven coloring may occur depending on the combination of the paper type setting and the loaded paper. The method for checking the paper and print quality settings differs depending on what you are using your machine for. CopyingCheck the settings using the operation panel. Setting Items for Copying Copying a photoCheck the settings using the operation panel. Copying Photos Printing from a PictBridge (Wireless LAN) compliant deviceCheck the settings on your PictBridge (Wireless LAN) compliant device. PictBridge (Wireless LAN) Print Settings Check the settings using the operation panel. PictBridge print settings Printing from your computerCheck the settings using the printer driver. Printing with Easy Setup Check2 Make sure appropriate print quality is selected (see table above). Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors, increase the print quality setting and retry the printing. Note
Part of Page Is Not Printed (Windows) Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Lines Are Misaligned Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Paper Is Smudged / Printed Surface Is Scratched Back of Paper Is Smudged Vertical Line Next to Image Uneven or Streaked Colors 840