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Canon printer PIXMA MG3620 User Manual

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Page 701

Cannot Find Machine During Wireless LAN Setup: Check 3
Check wireless router settings.
Check wireless router network connection settings, such as IP address filtering, MAC address filtering, and DHCP function.
Make sure the same radio channel is assigned to the wireless router and the machine.
To check the settings of the wireless router, see the instruction manual supplied with the wireless router or
contact the manufacturer.
After checking the wireless router settings, click  Redetect on the Check...

Page 702

Cannot Find Machine During Wireless LAN Setup: Check 4
Check wireless router configuration and make sure the machine is notplaced too far away from the wireless router.
Make sure the wireless router you are using is configured to use 2.4 GHz bandwidth.
For more on checking the setting of the wireless router, refer to the instruction manual supplied with the
wireless router or contact its manufacturer.
After checking the wireless router setting, make sure the machine is not placed far away from the...

Page 703

Cannot Find Machine on Printers on Network List Screen
The machine could not be detected with the current setup method.Select the  Setting printer could not be found on the list  check box and click Next. The screen to show
another setup method is displayed.
Perform setup following the instructions on the screen.
703 

Page 704

Cannot Proceed beyond Printer Connection Screen/Connect Cable
Screen
If you cannot proceed beyond the  Printer Connection screen or the Connect Cable  screen, check the
following.
Check1  Make sure USB cable is securely plugged in to machine and computer.
Connect the machine and the computer using a USB cable as the illustration below. The USB port is located at
the back of the machine.
Check the items below only if you cannot proceed beyond the Printer Connection screen.
Check2  Follow procedure below...

Page 705

Note

Page 706

Cannot Find Machine on Wireless LAN
Check1 Make sure machine is turned on.
Check2 Make sure  Wi-Fi lamp is lit on machine.
If the  Wi-Fi lamp is off, the wireless LAN is disabled. Follow the procedure below to enable the wireless LAN.
1.
Press and hold  Wi-Fi button and release it when  ON lamp flashes.
2.
Press  Color button,  Black button, and then  Wi-Fi button in this order.
When the  ON lamp changed from flashing to lit and the  Wi-Fi lamp lights up, and then the wireless LAN is
enabled.
Check3  If...

Page 707

Check6 If searching for machine over a network, make sure machine is associated with
a port. (Windows)
If  No Driver  appears under  Name in IJ Network Tool, the machine is not associated with a port. Select
Associate Port  in the Settings  menu to associate a port with the machine.
When Printer Driver Is Not Associated with Port
Check7
 Make sure machine and wireless router network settings match.
See instruction manual provided with wireless router or contact its manufacturer to check wireless router...

Page 708

Check12 Make sure  Enable bidirectional support  is selected in Ports sheet of
properties dialog box of printer driver. (Windows)
Check13  Make sure security software's firewall is off.
If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some...

Page 709

Network Connection Problems
Machine Suddenly Cannot Be Used
Network Key Unknown
Administrator Password Set for Machine Unknown
Machine Cannot Be Used After Replacing Wireless Router or Changing Its
Settings
Printing Is Slow
Ink Level Not Shown on Printer Status Monitor (Windows)
709 

Page 710

Machine Suddenly Cannot Be Used
Cannot Communicate with Machine Following Network Settings Change (Windows)
Cannot Communicate with Machine via Wireless LAN
Cannot Communicate with Machine Using Access Point Mode
Cannot Print or Scan from Network Computer
Cannot Communicate with Machine Following Network Settings
Change (Windows)
It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Make sure the computer has obtained a valid IP address, and try again to...
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