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Canon printer PIXMA MG3020 User Manual

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Page 321

InkjetPrinter/Scanner/FaxExtendedSurveyProgramScreenIs
Displayed(Windows)
IftheInkjetPrinter/Scanner/FaxExtendedSurveyProgramisinstalled,ascreenappearsaskingfor permissiontosendtheprinterandapplicationusageinformationeverymonthforabouttenyears.
Readtheinformationonthescreenandfollowtheinstructionsbelow.

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Page 324

2.SelectApplications fromGomenuofFinder,double-clickthe CanonUtilitiesfolderandInkjet
ExtendedSurveyProgram folder.3.
MoveCanonInkjetPrinter/Scanner/FaxExtendedSurveyProgram.app toTrash .
4.
Restartcomputer.
Empty Trashandrestartyourcomputer.

Page 325

ListofSupportCodeforErrorSupportcodeappearsonyourcomputerscreenwhenerrorsoccur.
Asupportcodeisanerrornumber,andappearsalongwithanerrormessage.
Whenanerroroccurs,checkthesupportcodedisplayedonthecomputerscreenandtaketheappropriate
actioninresponse.
SupportCodeAppearsonComputerScreen

Page 326

ListofSupportCodeforError(PaperJams)Ifpaperjams,removeitfollowingtheappropriateprocedureasshownbelow.

Page 327

1300Cause
Paperisjammedinpaperoutputslotorinreartray.
WhattoDo Removethejammedpaperfollowingtheprocedurebelow.1.
Slowlypulloutpaper,eitherfrompaperoutputslotorfromreartray,whicheveriseasier.
Holdthepaperwithbothhands,andpullitoutslowlysoasnottotearit.
Note

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PaperIsJammedinsidePrinterIfthejammedpapertearsandyoucannotremovethepapereitherfromthepaperoutputslotorfromthe
reartray,orifthejammedpaperremainsinsidetheprinter,removethepaperfollowingtheinstructions
below.
Note

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4.
Holdjammedpaperfirmlyinbothhands.
Ifthepaperisrolledup,pulloutit.
5.
Slowlypulloutpaper,soasnottotearit.
6.
Makesurealljammedpaperisremoved.Ifthepapertearswhenyoupulloutit,abitofpapermayremainintheprinter.Checkthefollowingand
removeanyremainingpaper.

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