Canon printer PIXMA MG2920 User Manual

Error Message Appears on a PictBridge (Wireless LAN) CompliantDevice
The following are the possible errors that may occur when printing directly from a PictBridge (Wireless LAN)
compliant device and the countermeasures to clear them.
Note
•
This section describes errors that are indicated on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wireless LAN) compliant devices, check...

"Printer error"An error requiring servicing may have occurred.
Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on.If the problem is not resolved, contact the service center.
672 

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
machine yourself.
•...

Support Code ListThe support code appears on the computer screen when an error occurs."Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the computer screen and take the appropriate
action.
Support Code Appears on the Computer Screen•
1000 to 1ZZZ
10001200120313001401140314851682168416861688168A170017011890   •
2000 to 2ZZZ
29002901    •
4000 to 4ZZZ
410041024103   •
5000 to 5ZZZ
5011501251005200540057005B005B01    •...

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.
Watch the movie (Windows)
Watch the movie (Mac)
•
If you can see the jammed paper at the paper output slot or the rear tray:
1300
•
If the paper tears and you cannot remove it from the paper output slot or from the rear tray:
Paper Is Jammed inside the Machine
•
Cases other than above:
In Other Cases
675 

1300Cause
Paper is jammed in the paper output slot or in the rear tray.
Action Remove the jammed paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Pull the paper out slowly, either from the rear tray or from the paper output slot,
whichever is easier.
Hold the paper with your hands, then pull the paper out...

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continuesafter removing the paper, contact the service center.
677 

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from therear tray, or if the jammed paper remains inside the machine, remove the paper following the procedure
below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Turn off the machine, and unplug the power cord of...

4.
Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
5.
Pull the paper slowly not to tear it, then pull the paper out.
6.
Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
•
Does the piece of paper remain under the FINE cartridge holder?
•
Does the little piece of paper remain inside the machine?
•
Does the piece of paper remain in the right...

7.
Close the cover.
All print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you
resume printing after removing all the jammed paper, a piece of paper may remain inside the
machine. In this case, confirm that no piece of paper remains inside the machine.
If you cannot remove the paper or the paper tears...