Canon printer PIXMA iP90v User Manual

							Troubleshooting
77
NotePOWER lamp flashes alternately green and orange
POWER lamp flashes alternately green and orangePOWER lamp flashes alternately green and orange POWER lamp flashes alternately green and orange
An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Reconnect the printer cable, and then 
plug the printer back in and turn the printer back on after leaving it for a while. 
If the problem remains, contact the Customer Care Center.
POWER lamp (green) repeats the illumination sequence (Bluetooth 
POWER lamp (green) repeats the illumination sequence (Bluetooth POWER lamp (green) repeats the illumination sequence (Bluetooth  POWER lamp (green) repeats the illumination sequence (Bluetooth 
Communication is used)
Communication is used)Communication is used) Communication is used)
When Bluetooth Communication is used and BJ Status Monitor is active with the 
printer power ON, the green POWER
POWERPOWER POWER lamp repeats the illumination sequence in 
which it goes out twice every 5 seconds even if nothing is printed. This 
operation is not abnormal but it indicates that Bluetooth Communication is 
checking the printer condition. When BJ Status Monitor ends, the POWER
POWERPOWER POWER lamp 
will stay lit.
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							Troubleshooting
78
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Error Writing/Output 
to USBnnn or 
MPUSBPRNnn Printer not ready The POWER
POWERPOWER POWER lamp will flash green when the printer is warming up or when a print 
job is being sent to the printer. It will glow a steady (non-flashing) green when it 
is ready for use or when a print job is completed.
Paper is not loaded Load paper and press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button.
Faulty connection Ensure that the printer cable is securely connected to the computer.
Printer Port settings 
and printer 
interface do not 
matchSelect the destination port as follows:
• When connected to the computer with a USB cable
Confirm that the destination Printer Port is set to MPUSBPRNnn (Canon iP90
Canon iP90Canon iP90 Canon iP90) 
or USBnnn (Canon iP90
Canon iP90Canon iP90 Canon iP90) (Where nn represents a number)
• When performing infrared communication
Open the Printer Properties dialog box directly from the Start menu. 
See Opening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start MenuOpening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu 
on page 29.
Ensure that the Infrared Port is selected as the destination port on the Ports
PortsPorts Ports 
tab or Details
DetailsDetails Details tab.
· When using Windows XP or Windows 2000
The port [IR] is used as the infrared communication port.
· When using Windows Me or Windows 98
The Infrared Port name is followed by the text Infrared Printing (LPT) Port 
which is enclosed in parentheses.
Example: LPT3: (Infrared Printing (LPT) Port)
* A port other than the LPT3 port may be selected depending on the 
computer setting.
Follow the procedures described in the 
Easy Setup Instructions and 
reinstall the printer driver. 
Refer to the 
User’s Guide for instructions on how to verify status and the 
correct action to take.
Printer driver is not 
installed properlyUninstall then reinstall the printer driver.
1. Click Start
StartStart Start, and select All Programs 
All Programs All Programs  All Programs (or Programs
ProgramsPrograms Programs), Canon iP90
Canon iP90Canon iP90 Canon iP90, and Uninstall
UninstallUninstall Uninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver.
The message 
Cannot write to the 
XXX port is 
displayedIf the Infrared Port is not selected as the print port of the printer driver, the 
message Cannot write to the xxx port (xxx is the name of the printer port) is 
displayed and printing does not start. Select the IR
IRIR IR port (LPT3
LPT3LPT3 LPT3 port in Windows 
Me/Windows 98) and retry printing.
See Printing Data through Infrared Communication
Printing Data through Infrared CommunicationPrinting Data through Infrared Communication Printing Data through Infrared Communication on page 15.
Note
NoteNote Note If you are using a switching hub or other device, disconnect the 
printer and reconnect it directly to the computer and try printing 
again. 
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
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							Troubleshooting
79
“Error No.: 300” Printer not ready If the POWER
POWERPOWER POWER lamp is off, turn the printer on.
If the POWER
POWERPOWER POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER
POWERPOWER POWER lamp stops flashing.
Printer not properly 
connectedEnsure that the printer is securely connected to the computer.
Yo u r  p r i n t e r  n a m e  i s  
not displayed in the 
Printer List
Printer ListPrinter List Printer List of 
Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility Printer Setup Utility 
(or Print Center
Print CenterPrint Center Print Center)1. Select Applications
ApplicationsApplications Applications from the Go
GoGo Go menu.
2. Double-click the Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility Printer Setup Utility icon in the Utilities
UtilitiesUtilities Utilities folder.
If you are using an OS other than Mac OS X v.10.3, double-click the Print 
Print Print  Print 
Center
CenterCenter Center icon.
3. Ensure that iP90
iP90iP90 iP90 is displayed in the Printer List
Printer ListPrinter List Printer List.
If iP90
iP90iP90 iP90 is not displayed in the Printer List
Printer ListPrinter List Printer List, reinstall the printer driver.
“Error No.:1700”Waste ink absorber 
almost fullThe printer has a built-in waste ink absorber to hold the ink used during print 
head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button to clear the error so you can continue 
printing. Before the waste ink absorber becomes completely full, contact the 
Customer Care Center.
“Error No.:2001”A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable, press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer 
and reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.
Have you replaced 
an ink tank with a 
new one? message is 
displayedIf the ink tank has 
been replaced with 
a new one
Click Ye s
Ye sYe s Ye s to reset the ink counter.
 See Resetting the Ink Counter
Resetting the Ink CounterResetting the Ink Counter Resetting the Ink Counter on page 64.
If the ink tank has 
been removed for a 
cer tain period (the 
ink tank has not 
been replaced)Click No
NoNo No on the dialog box described above.
You can choose the option to disable the diaplay of this confirmation message.
1. Ensure that the printer is turned on and open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog 
box.
2. Click the Maintenance
MaintenanceMaintenance Maintenance tab and then click Low Ink Warning Setting
Low Ink Warning SettingLow Ink Warning Setting Low Ink Warning Setting.
3. Clear the check box of Display a confirmation message of ink tank 
Display a confirmation message of ink tank Display a confirmation message of ink tank  Display a confirmation message of ink tank 
replacement 
replacement replacement  replacement and click Send
 Send Send  Send.
ProblemPossible CauseTr y This
Note
NoteNote Note If you are using a switching hub or other device, disconnect the 
printer and reconnect it directly to the computer and try printing 
again. 
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Note
NoteNote Note If the problem persists, delete all unnecessary documents 
from the Extensions and Control Panels folder.
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							Troubleshooting
80
Low Ink Warning 
Accompanied by Ink 
Tank Icon With a ?Failure to reset ink 
counter when 
installing new ink 
tankThe ink tank level accompanied by the ink tank icon with the “?” indicates ink 
tank is not synchronized with its ink counter.
Always be sure to reset the ink counter in your printer driver when you replace an 
ink tank. See Resetting the Ink Counter
Resetting the Ink CounterResetting the Ink Counter Resetting the Ink Counter on page 64.
ProblemPossible CauseTr y This
Note
NoteNote Note
A “?” is displayed next to the Ink counter between the time one 
ink tank is removed and the ink counter is reset when the next 
one is installed. When you want to suspend the ink replacing 
message and “?”, change a setup in accordance with the 
following process.
1. Ensure that the printer is turned on.
2. Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box.
See Opening the Printer Properties Dialog Box Directly from 
Opening the Printer Properties Dialog Box Directly from Opening the Printer Properties Dialog Box Directly from  Opening the Printer Properties Dialog Box Directly from 
the Start Menu
the Start Menuthe Start Menu the Start Menu on page 29
3. Click the Maintenance
MaintenanceMaintenance Maintenance tab and then click Low Ink Warning 
Low Ink Warning Low Ink Warning  Low Ink Warning 
Setting
SettingSetting Setting icon.
4. Clear a check box of Display low ink warning
Display low ink warningDisplay low ink warning Display low ink warning off and click 
Send
SendSend Send.
5. When the confirmation message is displayed, click OK
OKOK OK.
1. Ensure that the printer is connected with the computer by USB 
cable.
2. Ensure that the printer is turned on.
3. Double-click the hard disk icon where the printer driver was 
installed, the Applications
ApplicationsApplications Applications folder, and then the Utilities
UtilitiesUtilities Utilities folder.
4. Double-click the Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility Printer Setup Utility icon.
If you are using an OS other than Mac OS X v.10.3, double-
click the Print Center
Print CenterPrint Center Print Center icon.
5. Select iP90
iP90iP90 iP90 from the Name
NameName Name list and click Utility
UtilityUtility Utility or Configure
ConfigureConfigure Configure.
6. Select iP90
iP90iP90 iP90 from the Product
ProductProduct Product list and click Maintenance
MaintenanceMaintenance Maintenance.
7. Select Remaining ink level setting
Remaining ink level settingRemaining ink level setting Remaining ink level setting from the pop-up menu.
8. Clear the check box of Display the Remaining Ink Level
Display the Remaining Ink LevelDisplay the Remaining Ink Level Display the Remaining Ink Level and 
click Send
SendSend Send.
9. When the confirmation message is displayed, click OK
OKOK OK.
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							Troubleshooting
81
Cannot Print Properly through Infrared Communication
ProblemPossible CauseTr y This
Cannot Print 
Properly through 
Infrared 
CommunicationThe required driver 
is not installedWhen using other than Windows 98 or later must have been preinstalled and 
Microsoft Infrared Communication Driver must be installed in the computer.
See Printing Data through Infrared Communication
Printing Data through Infrared CommunicationPrinting Data through Infrared Communication Printing Data through Infrared Communication on page 15.
The infrared 
communication 
driver is inactiveIn Windows XP, Windows 2000, or Windows Me
1. Check whether the Wireless Link icon is displayed on the task bar.
2. Place the mouse cursor on the Wireless Link icon.
Ensure that iP90 is the range is displayed.
If the name of another unit is displayed, change the orientation of this unit or 
turn it off.
In Windows 98
Start the infrared monitor and check whether the infrared communication driver 
is active.
1. Click Start
StartStart Start, Settings
SettingsSettings Settings, and Control Panel
Control PanelControl Panel Control Panel.
2. Double-click the Infrared Monitor.
Infrared Monitor.Infrared Monitor. Infrared Monitor.
3. Click the Options
OptionsOptions Options tab.
4. Check the Enable infrared communication
Enable infrared communicationEnable infrared communication Enable infrared communication check box.
The installation 
place, distance, 
and/or angle is 
improperCheck the installation place, distance, or angle according to the Section 
Printing Data through Infrared communication.
The requirements 
for infrared 
communications 
with the computer 
or other devices are 
not satisfied•Printing from a computer
Computer which provided with the infrared communication port based on the 
IrDA version 1.1 standard.
• Printing from a PDA or mobile phone
The model which provided an IrDA port and which was based on the IrMC 
version 1.1.
The selected printer 
port is wrongCheck the printer port setting.
1. Open the printer driver Properties dialog box from the Start
StartStart Start menu.
2. Click Ports
PortsPorts Ports tab or Details
DetailsDetails Details tab to ensure that the Infrared Port is selected as the 
destination port.
• In Windows XP or Windows 2000
The port [IR] is used as the infrared communication port.
• In Windows Me or Windows 98
The infrared port name is followed by the text Infrared Printing (LPT) Port 
which is enclosed in parentheses.
Example: LPT3: (Infrared Printing (LPT) Port)
* A port other than the LPT3 port may be selected depending on the computer 
setting.
To check whether the printer is connected to the computer through infrared 
communication, follow the procedure below.
• In Windows XP, Windows 2000, or Windows Me
1. When the infrared port of the computer is moved close to the Infrared Port of 
the printer, the Wireless Link
Wireless LinkWireless Link Wireless Link icon appears on the task bar.
2. Place the cursor on the Wireless Link
Wireless LinkWireless Link Wireless Link icon.
If iP90 is in range is displayed, the printer is ready for printing.
If the name of another unit is displayed, change its orientation or turn it off.
• When using Windows 98
Start the infrared monitor to check whether the Infrared Communication 
Driver is active.
1. Click Start
StartStart Start, then click Settings
SettingsSettings Settings and Control Panel
Control PanelControl Panel Control Panel.
2. Double-click the Infrared
InfraredInfrared Infrared icon.
3. Check whether iP90 is in range is displayed on the Status
StatusStatus Status tab.
If the name of another unit is displayed, change its orientation or turn it off.
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							Troubleshooting
82
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still 
camera or digital video camcorder*, and the countermeasures to eliminate them.
* Hereafter, a digital still camera and digital video camcorder are collectively called a digital camera or camera. 
*
1To resume printing, you can press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer instead of selecting Continue
ContinueContinue Continue.
*2The waste ink absorber absorbs ink used during cleaning.
Camera Error MessagePossible CauseTr y This 
Printer in use Images are being printed from 
the computerWait until printing ends. The printer automatically starts 
printing the images from the camera after completing the 
current printing.
Printer warming up The printer is warming up Wait until warm-up ends. When it is ready, the printer starts 
printing automatically.
No paper /Paper error No paper is loaded Load the paper in the Auto Sheet Feeder of the printer and 
select Continue
ContinueContinue Continue*
1 in the display on your camera.
Paper Jam  A paper jam occurrs in the 
printerSelect Cancel 
Cancel Cancel  Cancel in the display on your camera to cancel the print 
job. Remove the jammed paper, load new media, and press the 
RESUME
RESUMERESUME RESUME/CANCEL
CANCELCANCEL CANCEL button.
Printer cover open The Print Head Cover is open Close the Print Head Cover.
No Print Head  No Print Head is installed (The 
POWER
POWERPOWER POWER lamp on the printer 
flashes five times)Install a Print Head according to the 
Easy Setup Instructions.
If a Print Head has already been installed, remove it, and then 
reinstall it.
If the problem still remains, the Print Head may be defective. 
Contact the Customer Care Center. The Print Head is defective 
(The POWER
POWERPOWER POWER lamp on the 
printer flashes five times)
Waste tank (Waste ink 
absorber*
2) fullThe waste ink absorber*
2 is 
nearly fullThe printer has a built-in waste ink absorber to hold the ink 
used during Print Head cleaning. This error message indicates 
that the waste ink absorber is nearly full.
Selecting Continue
ContinueContinue Continue*
1 in the display on your camera resumes 
printing. Printing can be continued for a while, but printing 
cannot be continued when the waste ink absorber becomes full. 
Contact the Customer Care Center as soon as possible. 
Ink tank is empty Replace the ink tank with a 
new onePrinting resumes once the Print Head Cover is closed after an 
ink tank replacement.
You can continue printing by selecting Continue
ContinueContinue Continue*
1 in the display 
on your camera with the ink tank empty. But, it is recommended 
you replace it with a new one immediately after printing. It may 
damage the printer if you continue printing with empty ink 
tanks.
Printer error The battery level is low (The 
POWER 
POWER POWER  POWER lamp on the printer 
flashes twelve times)Follow the procedure below.
1. Turn off the printer.
2. Connect the supplied Universal AC Adapter or load a charged 
battery.
3. Turn on the printer.
An error requiring servicing 
might have occurred (The 
POWER
POWERPOWER POWER lamp on the printer 
flashes alternately orange and 
green) Select Cancel
CancelCancel Cancel in the display on your camera to cancel the print 
job.
Disconnect the cable connected to the camera, turn off the 
printer, and unplug the power cord of the printer from the 
outlet. Leave the printer for a while, plug the power cord of the 
printer back in the outlet, turn on the printer, and connect the 
camera to the printer.
If the error persists, contact the Customer Care Center.
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							Troubleshooting
83
Note• PictBridge or Canon Bubble Jet Direct compatible digital cameras can be 
connected to your printer for direct printing.
• This section describes errors that are indicated on Canon-brand PictBridge- 
or Bubble Jet Direct-compatible cameras. The error messages and 
operations may vary depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, count the number 
of flashes the POWER
POWERPOWER POWER lamp on the printer makes and check for the cause of 
the error and take the appropriate action. For details, see Handling Error 
Handling Error Handling Error  Handling Error 
Messages
MessagesMessages Messages on page 76.
• Connecting a digital camera not compatible with PictBridge or a Bubble Jet 
Direct makes the POWER
POWERPOWER POWER lamp on your printer flash nine times. In such a 
case, unplug the cable connecting the camera to the printer, and press the 
RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer.
• A communication time out occurs if printing takes a long time or if it takes 
too much time to send data. This may stop printing. In such cases, 
disconnect the cable between the printer and the camera, press the 
RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer, and reconnect the cable between 
the printer and the camera. Then, turn the camera on, if it does not 
automatically turn on. If the problem is still unresolved, select some other 
photo and check if it can be printed or not.
• The Print Head Nozzles may be clogged if printing becomes faint or colors 
are incorrect. See When Printing Becomes Faint or Colors are Incorrect
When Printing Becomes Faint or Colors are IncorrectWhen Printing Becomes Faint or Colors are Incorrect When Printing Becomes Faint or Colors are Incorrect on 
page 41.
• If the paper is curled or its surface is scratched during printing, make sure 
that you are using the correct type of paper. If this error occurs even when 
you are using the correct type of paper, select Prevent paper abrasion
Prevent paper abrasionPrevent paper abrasion Prevent paper abrasion on 
Custom Settings
Custom SettingsCustom Settings Custom Settings in the printer driver. See Print Quality is Poor or Contains 
Print Quality is Poor or Contains Print Quality is Poor or Contains  Print Quality is Poor or Contains 
Errors
ErrorsErrors Errors on page 72.
• To disconnect the cable connected between a digital camera and printer, 
follow the procedure below.
1. Disconnect the cable from the printer.
2. Turn off the digital camera.
3. Disconnect the cable from the digital camera.
When disconnecting the cable, be sure to hold the connector by its sides.
• For the errors indicated on the camera and their solution, also refer to the 
user’s manual of the camera. For other troubles with a digital camera, 
contact the manufacturer of the camera.
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							Appendix
84
Appendix
AppendixAppendix Appendix
Printing Photographs Directly from Canon Bubble Jet 
Direct Compatible Digital Cameras
Let’s take a look at the media types that can be set on the Canon Bubble Jet Direct 
compatible digital camera connected to this printer and their limitations.

Media Types for Digital Camera
When you connect a digital camera, you can use the following media:
Digital Camera SettingMedia Type
Card #1 Photo Paper Pro 4×6/101.6×152.4 mm
Card #2 Photo Paper Plus Glossy, Photo Paper Plus Semi-Gloss, 
or Glossy Photo Paper 4×6/101.6×152.4 mm
Card #3 Photo Paper Plus Glossy 5×7/127.0×177.8 mm
LTR Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper 
Plus Semi-Gloss, or Glossy Photo Paper Letter
A4 Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper 
Plus Semi-Gloss, or Glossy Photo Paper A4
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							Appendix
85
Note• For digital camera method of operations and troubleshooting, refer 
to your digital camera’s manual.
For print error messages, refer to Cannot Print Properly from the 
Cannot Print Properly from the Cannot Print Properly from the  Cannot Print Properly from the 
Digital Camera
Digital CameraDigital Camera Digital Camera in the 
User’s Guide.
• By operating the digital camera, you can make the following prints:
- You can make a standard print from the image displayed in the 
single display mode or in the index display mode.
- You can print specified numbers of images, or make an index print 
by editing the DPOF.
- For the images taken with an Exif Print-compatible digital camera, 
the Photo Optimizer PRO function can be used.
- If date printing is set from a digital camera, the date when a 
photograph was taken is to be printed (excluding the index print).
- Images will be scaled automatically according to the image size 
set on the digital camera and the size of the media set on the 
printer.
• The digital camera does not support the following functions:
- Print quality setting
- Printer maintenance
• Images other than Exif may not be index printed.
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							Appendix
86
User’s Guide Table of Contents
Yo u r  p r i n t e r ’ s  User’s Guide offers detailed information on the following topics.
How to Use This Manual
How to Read This Manual
Safety Precautions
Printer Parts and Their Function
Front View
Operation Panel
Rear View
Inside the Printer
Further Printing Techniques
Printing Photographs
Printer Driver Functions (Windows)
Printer Driver Functions (Macintosh)
BJ Printer Utility (Macintosh)
Printing Media
Compatible Media Types
Photo Paper Pro PR-101
Photo Paper Plus Glossy PP-101
Photo Paper Plus Semi-Gloss SG-101
Matte Photo Paper MP-101
Glossy Photo Paper GP-401
High Resolution Paper HR-101N
Photo Paper Plus Double Sided PP-101D
T-Shirt Transfers TR-301
Transparencies CF-102
Photo Stickers PS-101
Envelopes
Checking the Status of the Printer
BJ Status Monitor Functions (Windows)
Printer Setup Utility (or Print Center) 
(Macintosh)
Routine Maintenance
When Printing Becomes Faint or Colors are 
Incorrect
Printing the Nozzle Check Pattern
Print Head Cleaning
Print Head Deep Cleaning
Aligning the Print Head
Replacing an Ink Tank
Using the Canon iP90 Setup Utility 
Function of the Canon iP90 Setup Utility
Starting the Canon iP90 Setup Utility
Setup Utility Functions (Windows)
Setup Utility Functions (Macintosh)
Troubleshooting
Cannot Install Printer Driver
Print Quality is Poor
Printer Does Not Start or Stops During Print 
Jobs
Paper Does Not Feed Properly or Paper Jams
The POWER Lamp Flashes Orange
An Error Message is Displayed on the Screen
Cannot Print Properly from the Digital Camera
Cannot Print Properly through Infrared 
Communication (Windows)
Problems Relating to Windows (Windows)
Appendix
Printing Area
Deleting Selected Printers (Macintosh)
Uninstalling Printer Drivers
Uninstalling the On-screen Manual
Cleaning the Inside of the Printer
Transporting Printer
Traveling Abroad with the Printer
Specifications
Index
FAQS
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