Canon printer PIXMA iP90v User Manual

							Printing Maintenance
67

How Low Ink Warning Setting Works
The low ink warning notifies you of low ink levels during printing. The Low Ink Warning 
has been preset to be automatically displayed.
When you reset the ink counter, it will assume that the ink tank is full regardless of how 
much ink actually remains. The reset is the only way to match the counter value with an 
actual ink volume. Reset the ink counter when installing a new ink tank.
Low Ink Warning Display
The ! shows a low ink level in the ink tank.
NoteHow to Check Ink Level
Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box. Click the Maintenance
MaintenanceMaintenance Maintenance tab and 
then Start Status Monitor
Start Status MonitorStart Status Monitor Start Status Monitor.
See Opening the Printer Properties Dialog Box Directly from the Start 
Opening the Printer Properties Dialog Box Directly from the Start Opening the Printer Properties Dialog Box Directly from the Start  Opening the Printer Properties Dialog Box Directly from the Start 
Menu
MenuMenu Menu on page 29.
If the ink level becomes low, the low ink warning is displayed when 
printing is performed.
Open the BJ Printer Utility
BJ Printer UtilityBJ Printer Utility BJ Printer Utility, and then select Ink Level Information
Ink Level InformationInk Level Information Ink Level Information from 
the pop-up menu. 
See Open the BJ Printer Utility dialog box.
Open the BJ Printer Utility dialog box.Open the BJ Printer Utility dialog box. Open the BJ Printer Utility dialog box. on page 65.
 The color ink becomes low.
 The color ink becomes low.
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							Printing Maintenance
68
How to Display Low Ink Warning Correctly
• Reset the ink counter every time you install a new ink tank.
The ink counter cannot work correctly unless you synchronize it with the actual ink 
level. The ink counter can only be adjusted when it is reset at the time a new ink tank 
is installed.
• Do not reset the ink counter of an ink tank in use.
Synchronization of the counter and the actual ink level will not work properly.
ImportantIf you did not reset the counter when you installed the current ink tanks, 
the low ink warning may not function correctly, until the next time you 
replace the ink tanks. Also, ensure that you treat both counters 
separately.
Refer to Low Ink Warning Accompanied by Ink Tank Icon With a ?
Low Ink Warning Accompanied by Ink Tank Icon With a ?Low Ink Warning Accompanied by Ink Tank Icon With a ? Low Ink Warning Accompanied by Ink Tank Icon With a ? on 
page 80.
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							Troubleshooting
69
Troubleshooting
TroubleshootingTroubleshooting Troubleshooting
Troubleshooting usually falls into one of the following categories. In this chapter you will 
find the most common printing problems. Refer to the 
Users Guide for additional 
information on topics not covered in this section.
• Cannot Install the Printer Driver
Cannot Install the Printer DriverCannot Install the Printer Driver Cannot Install the Printer Driver on page 70
• Print Quality is Poor or Contains Errors
Print Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains Errors Print Quality is Poor or Contains Errors on page 72
• Troubleshooting Printer Hardware
Troubleshooting Printer HardwareTroubleshooting Printer Hardware Troubleshooting Printer Hardware on page 74
• Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly Paper Does Not Feed Properly on page 75
• Handling Error Messages
Handling Error MessagesHandling Error Messages Handling Error Messages on page 76
• An Error Message Appears on the Screen
An Error Message Appears on the ScreenAn Error Message Appears on the Screen An Error Message Appears on the Screen on page 78
• Cannot Print Properly through Infrared Communication
Cannot Print Properly through Infrared CommunicationCannot Print Properly through Infrared Communication Cannot Print Properly through Infrared Communication on page 81
• Cannot Print Properly from the Digital Camera
Cannot Print Properly from the Digital CameraCannot Print Properly from the Digital Camera Cannot Print Properly from the Digital Camera on page 82
* When infrared communication is performed in Windows XP or Windows 2000, a BJ Status 
Monitor screen is not displayed.
When an Error Occurs
When an error occurs in printing such as the low ink tank or paper jams, a troubleshooting 
message is displayed automatically.
The message may vary depending on your operating system.
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							Troubleshooting
70
Cannot Install the Printer Driver
ProblemPossible CauseTr y This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the Easy Setup Instructions for proper printer driver installation.
If the installer was forced to terminate due to an error, remove the CD-ROM from 
the CD-ROM drive and restart your computer. Reinstall the printer driver. If this 
problem persists, contact the Customer Care Center.
Other applications 
running in the 
backgroundOther applications, such as anti-virus software, running in the background can 
interfere with the printer driver installation. Close all open software applications 
before reinstalling the printer driver. Refer to the 
Easy Setup Instructions for 
installing the printer driver.
Installation does 
not start 
automatically when 
the CD-ROM is 
inserted into the 
drive
If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1. Click Start
StartStart Start and select My Computer
My ComputerMy Computer My Computer. 
2. Double-click the CD-ROM
CD-ROMCD-ROM CD-ROM icon.
For non-Windows XP, open the My Computer
My ComputerMy Computer My Computer window, and then double-click the CD-
CD-CD- CD-
ROM
ROMROM ROM icon.
Double-click the CD-ROM
CD-ROMCD-ROM CD-ROM icon on your desktop to start installation.
Installation CD-ROM 
not working 
properlyEnsure that there are no problems with the Setup Software & User’s Guide CD-
ROM.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the CD-ROM
CD-ROMCD-ROM CD-ROM icon is displayed on the desktop. 
If there is any problem with the CD-ROM
CD-ROMCD-ROM CD-ROM, contact the Customer Care Center.
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							Troubleshooting
71
Cannot Install the 
Printer DriverUnable to proceed 
beyond the Printer 
Connection Screen
ProblemPossible CauseTr y This
If you cannot proceed beyond the Printer 
Printer Printer  Printer 
Connection
ConnectionConnection Connection screen;
• When connecting with a USB cable
1. Click Cancel
CancelCancel Cancel.
2. When the Installation Failure
Installation FailureInstallation Failure Installation Failure screen is 
displayed, click Start Over
Start OverStart Over Start Over.
3. Easy Install
Easy InstallEasy Install Easy Install screen is displayed, click 
Back
BackBack Back.
4. Click Exit
ExitExit Exit, then remove the CD-ROM.
5. Turn the printer off.
6. Restart the computer.
7. Carefully follow the procedures 
described in the 
Easy Setup Instructionsand reinstall the printer driver.
• When connecting through infrared 
communication
1. Click Cancel
CancelCancel Cancel.
2. When the Installation Failure
Installation FailureInstallation Failure Installation Failure screen is 
displayed, click Start Over
Start OverStart Over Start Over.
3. Easy Install
Easy InstallEasy Install Easy Install screen is displayed, click 
Back
BackBack Back.
4. Click Custom Install
Custom InstallCustom Install Custom Install.
5. Click Next
NextNext Next.
6. Click Install
InstallInstall Install.
7. Click Yes
Ye sYe s Yes on the License Agreement
License AgreementLicense Agreement License Agreement 
screen.
8. Click Manual Selection
Manual SelectionManual Selection Manual Selection on the Printer 
Printer Printer  Printer 
Connection
ConnectionConnection Connection screen.
9. Select a port.
- Windows XP/Windows 2000: [IR] 
- Windows Me/Windows 98: [LPT3] 
A port name other than [LPT3:] may be 
displayed depending on the type of your 
computer.
10.Click Next
NextNext Next.
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							Troubleshooting
72
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/ Colors are 
Wrong/White 
Streaks appearInk tank is not seated 
properlyCheck that the ink tanks are firmly seated in the Print Head and reseat them if 
necessary.
See Insert the ink tank.
Insert the ink tank.Insert the ink tank. Insert the ink tank. on page 63.
Print Head Nozzles 
cloggedPrint the nozzle check pattern to check for uneven ink output.
See Printing the Nozzle Check Pattern
Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Printing the Nozzle Check Pattern on page 42.
When a specific color is missing from the nozzle check pattern, clean the Print 
Head. 
If ink supply is uneven: See Print Head Cleaning
Print Head CleaningPrint Head Cleaning Print Head Cleaning on page 47.
Incorrect paper type
On the Main
MainMain Main tab, ensure that the Media Type
Media TypeMedia Type Media Type selected matches the media 
loaded.
In the Print 
 Print  Print   Print dialog box, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-up menu, and 
then ensure that the Media Type
Media TypeMedia Type Media Type selected matches the media loaded.
Glossy photo paper 
other than Canon 
speciality media is 
usedSelecting Other Photo Paper
Other Photo PaperOther Photo Paper Other Photo Paper from Media Type
Media TypeMedia Type Media Type, which may resolve the problem.
Load one sheet at a time and remove each sheet as soon as it is printed.
Print Quality not set 
properlyBe sure to set the Print Quality
Print QualityPrint Quality Print Quality setting to High 
High High  High for Windows or Fine 
 Fine  Fine   Fine for 
Macintosh.
On the Main
MainMain Main tab, click High
HighHigh High for the Print
PrintPrint Print Quality
QualityQuality Quality setting.
1. In the Print 
 Print  Print   Print dialog box, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-up menu, and 
then click Detailed Setting
Detailed SettingDetailed Setting Detailed Setting.
2. Drag the Print Quality
Print QualityPrint Quality Print Quality slide bar to the Fine
FineFine Fine end.
Media not loaded with 
the print-side upCheck that your paper is loaded with the correct print side facing up.
Consult Printing Media
Printing MediaPrinting Media Printing Media in the 
User’s Guide for detailed instructions on how 
to load and handle your media.
Printed Ruled Lines 
are DisplacedPrint Head is 
misalignedAlign the Print Head. See Aligning the Print Head
Aligning the Print HeadAligning the Print Head Aligning the Print Head on page 57.
Incorrect Paper 
Thickness Lever  (gray) 
positionSet the Paper Thickness Lever (gray) according to the printing paper type.
See Loading Paper
Loading PaperLoading Paper Loading Paper on page 4.
Print Quality not set 
properlyBe sure to set the Print Quality
Print QualityPrint Quality Print Quality setting to High 
High High  High for Windows or Fine 
 Fine  Fine   Fine for 
Macintosh.
On the Main
MainMain Main tab, click High
HighHigh High for the Print
PrintPrint Print Quality
QualityQuality Quality setting.
1. In the Print 
 Print  Print   Print dialog box, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-up menu, and 
then click Detailed Setting
Detailed SettingDetailed Setting Detailed Setting.
2. Drag the Print Quality
Print QualityPrint Quality Print Quality slide bar to the Fine
FineFine Fine end.
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							Troubleshooting
73
Printed Paper Curls 
or Ink BlotsPaper being used is 
too thinUse High Resolution Paper, Photo Paper Pro or other Canon speciality paper to 
print images that have high color saturation.
Incorrect paper type
On the Main
MainMain Main tab, ensure that the Media Type
Media TypeMedia Type Media Type selected matches the media 
loaded.
In the Print 
 Print  Print   Print dialog box, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-up menu, and 
then ensure that the Media Type
Media TypeMedia Type Media Type selected matches the media loaded.
Paper Feed Roller is 
dirtyClean the Paper Feed Roller.
See Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly Paper Does Not Feed Properly on page 75.
Back of Paper is 
SmudgedInside of the printer is 
dirtyIf the inside of the printer is dirty, printed paper may be smudged. Periodically 
clean the inside of the printer.
See Cleaning the Inside of the Printer
Cleaning the Inside of the PrinterCleaning the Inside of the Printer Cleaning the Inside of the Printer in the 
User’s Guide.
Paper Feed Roller is 
dirtyClean the Paper Feed Roller.
See Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly Paper Does Not Feed Properly on page 75.
Media is curled If media is curled, its print side may be smudged by touching Print Head.
Hold the opposite corners of the media, and gently bend them in the opposite 
direction to uncurl the media.
Printed Surface is 
ScratchedInappropriate paper 
type usedCheck to see if the paper you are printing on is too thick or curled.
See Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid on page 4.
Note that smudging may occur at the top and bottom edges of paper when 
using Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing.
See Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless PrintingMedia Types Suitable for Borderless Printing Media Types Suitable for Borderless Printing on page 38.
If all four corners or the printing surface of the paper is curled, the paper may 
become dirty or the paper may not feed properly. Use the paper after 
correcting paper curl as follows.
(1) Face up the printing surface
*1, and cover it with a non-printing regular 
paper to avoid damaging the surface.
(2) Roll up the paper in a direction opposite to paper curl as the figure below.
(3) Check the printing paper if paper curl is corrected within approximately 
2 to 5 mm
*2
It is recommended to print the curl-corrected paper one sheet at a time.
Paper Thickness Lever 
(gray) position is not 
properSet the Paper Thickness Lever (gray) in suitable position for your media.
See Canon Speciality Media
Canon Speciality MediaCanon Speciality Media Canon Speciality Media on page 9.
If the paper is scratched even when printing on plain paper (right  ), set 
Paper Thickness Lever (gray) to the left ( ).
Return the Paper Thickness Lever (gray) to the right ( ) after printing.
ProblemPossible CauseTr y This
(1) (2) 
*1 
*1
*2
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							Troubleshooting
74
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPrinter cable is too 
longAvoid using USB cables longer than 16.4 feet.
There may be 
problems in your 
operating systemRestart your computer. It may solve the problem.
Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or 
Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility Printer Setup Utility in Macintosh for the deletion. If you are using the OS other 
than Mac OS X v.10.3, use the Print Center
Print CenterPrint Center Print Center for deletion.
1. Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box.
See Opening the Printer Properties Dialog Box from Your Application Program
Opening the Printer Properties Dialog Box from Your Application ProgramOpening the Printer Properties Dialog Box from Your Application Program Opening the Printer Properties Dialog Box from Your Application Program 
on page 29.
2. Click Maintenance
MaintenanceMaintenance Maintenance tab and then Start Status Monitor
Start Status MonitorStart Status Monitor Start Status Monitor.
3. Click Display Print Queue
Display Print QueueDisplay Print Queue Display Print Queue.
4. Select Cancel All Documents 
Cancel All Documents Cancel All Documents  Cancel All Documents in the Printer
PrinterPrinter Printer menu.
When the confirmation messages is displayed, click Yes
YesYes Yes .
The print job is deleted.
1. Select Applications
ApplicationsApplications Applications from the Go
GoGo Go menu.
2. Double-click the Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility Printer Setup Utility icon in the Utilities
UtilitiesUtilities Utilities folder.
If you are using an OS other than Mac OS X v.10.3, double-click the Print Center
Print CenterPrint Center Print Center 
icon.
3. Double-click iP90
iP90iP90 iP90 displayed under Name
NameName Name in the Printer List
Printer ListPrinter List Printer List.
4. Click to select an undesired document and click .
The print job is deleted.
The infrared 
communication 
distance or the 
Infrared Port angle 
is incorrectPlace the printer at a distance of 31.5 inch/80 cm from the computer. Ensure that 
the Infrared Ports are at a proper angle and there are no obstacles between them. 
Retry printing.
The allowable distance and angle for infrared communication depend on the 
functions of the computer in addition to environmental conditions.
See Printing Data through Infrared Communication
Printing Data through Infrared CommunicationPrinting Data through Infrared Communication Printing Data through Infrared Communication on page 15.
Cannot Print to 
End of JobIncorrect page size 
selectedEnsure that the page size setting matches the size of the paper loaded in the 
printer:
-Check the Paper Size
Paper SizePaper Size Paper Size setting from within your application to ensure that it 
matches the size of the paper loaded.
-Check the Page Setup
Page SetupPage Setup Page Setup tab in the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box (for Windows) or 
the Page Setup
Page SetupPage Setup Page Setup dialog box (for Macintosh) to ensure that it matches the size of 
the paper loaded.
During infrared 
communication, 
infrared rays were 
interrupted or 
another infrared 
communication unit 
is operating nearbyIf infrared communication between the infrared ports of the printer and computer 
or PDA is interrupted by any obstacle for ten seconds or longer during printing, the 
paper on which data is being printed is ejected and the printer is reset. Remove the 
obstacle and retry printing. 
If another infrared communication unit is operating nearby, printing can stop due 
to interference. When printing a document through infrared communication, do not 
operate other infrared communication units like a television remote control.
See Printing Data through Infrared Communication
Printing Data through Infrared CommunicationPrinting Data through Infrared Communication Printing Data through Infrared Communication on page 15.
Note In Windows Me or Windows 98
In Windows Me or Windows 98In Windows Me or Windows 98 In Windows Me or Windows 98
Click to select an undesired document and select Purge Print 
Purge Print Purge Print  Purge Print 
Documents 
Documents Documents  Documents in the Printer
PrinterPrinter Printer menu.
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							Troubleshooting
75
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed ProperlyInappropriate paper 
type used• Check to see if the paper you are printing on is too thick or curled.
See Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid on page 4.
• Check if the paper exceeds the load limit mark. If it exceeds, load less paper.
See Load the paper.
Load the paper.Load the paper. Load the paper. on page 5.
Paper Feed Roller is 
dirtyFollow the steps described below to clean the Paper Feed Rollers.
If envelopes or post cards do not feed properly, even after correcting any paper 
curl, clean the Paper Feed Roller.
1. Ensure that the printer is turned on and there is no paper loaded in the printer.
2. Hold the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button down and release after the POWER
POWERPOWER POWER lamp 
flashes three times.
The paper roller rotates as it cleans.
3. Repeat this cleaning operation one more time.
4. Load a sheet of plain paper in the printer.
5. Hold the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button down and release after the POWER
POWERPOWER POWER lamp 
flashes three times, then feed a sheet of paper.
Paper Jams Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper 
Output Slot Cover, whichever is easier.
• If the paper tears and a piece remains inside the printer, open the Print Head 
Cover and remove it.
After removing all paper, close the Print Head Cover.
• If you cannot pull the paper out, turn the printer off and turn it back on.
The paper will be ejected automatically.
2. Reload the paper into the printer and press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button.
If you cannot remove the paper or if the paper tears inside the printer, or if the 
Paper jam error (See Handling Error Messages
Handling Error MessagesHandling Error Messages Handling Error Messages on page 76) continues after 
removing the paper, contact the Customer Care Center.
Caution
CautionCaution Caution Be careful not to touch any components inside the printer.
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							Troubleshooting
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Handling Error Messages
When a printer error occurs, the POWER/ERROR
POWER/ERRORPOWER/ERROR POWER/ERROR lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and then take appropriate 
action to correct the error.
* The waste ink absorber absorbs ink used during cleaning.
Number of 
FlashesPossible CauseTr y This
Two flashes Printer is out of 
paperReload paper and press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button.
Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the printer, then 
press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button. See Paper Jams
Paper JamsPaper Jams Paper Jams on page 75.
Four flashes Ink tanks installed 
incorrectlyReinstall the ink tanks. Ensure that the tanks are firmly seated in the Print Head.
Five flashes No Print Head 
installed/Defective 
Print HeadInstall a Print Head correctly. Press the POWER
POWERPOWER POWER button to turn off the printer, and 
press the POWER
POWERPOWER POWER button again to turn on the printer. If the same error occurs, the 
Print Head may be defective. Contact the Customer Care Center.
Eight  flashes Waste ink absorber* 
almost fullThe printer has a built-in waste ink absorber to hold the ink consumed during Print 
Head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button to clear the error so printing can continue. 
Contact the Customer Care Center.
Nine flashes A specified period 
of time has lapsed 
without receiving 
any response from a 
digital camera/The 
digital camera or 
digital video 
camcorder is not 
compatible with this 
printerDisconnect the cable, press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button, and then connect the 
cable again.
If the error persists, the connected digital camera or digital video camcorder may 
be incompatible with this printer. Use a compatible digital camera or digital video 
camcorder.
Twelve flashes Low battery level Follow the procedure below.
1. Turn off the printer.
2. Connect the supplied Universal AC Adapter or load a charged battery.
3. Turn on the printer.
Note For details on handling of the battery, refer to the LK-51B/CK-51B 
User’s Guide.
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