Canon printer PIXMA iP8500 User Manual

Troubleshooting67
The USB 2.0 Hi-speed Connection Does Not Work 
Properly
 ProblemPossible CauseTr y This
When you 
connect to a 
computer 
running Windows 
XP, the screen 
shows the 
warning message 
“High-SPEED USB 
Device Plugged 
into non-High- 
SPEED USB Hub”. Yo u  co n n e c t  t o  a  
computer that does 
not support USB 
2.0 Hi-Speed.
Connect to the printers lower port (USB). 
The warning message will no longer appear. 
For the system requirements for the USB 2.0 
Hi-Speed connection, see 
“BJ...

Troubleshooting
68
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/Colors are 
Wrong/White 
Streaks appearInk tank is not seated 
properly/Ink tank is 
empty
Check that the ink tanks are firmly seated in the Print Head and reseat them if 
necessary.
Check that the correct ink tanks are installed and that they are in the correct 
order as seen on the label.
Check to see if all the orange tape has been peeled off as shown in (1). If...

Troubleshooting69
Printed Paper Curls 
or Ink Blots Paper being used is 
too thin Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to 
print images that have high color saturation.
Color Intensity setting 
is too high  Reduce the 
Intensity setting in the printer driver and try printing again.
1. Open the printer properties dialog box.
2. On the  Main tab, select  Manual for Color Adjustment , and then click Set.
3. Drag the  Intensity slide bar to adjust the intensity.
1. Open...

Troubleshooting
70
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPaper Output Tray is 
closed
Open the Paper Output Tray.
Inner Cover is open Close the Inner Cover and press the  RESUME/CANCEL button.
Print Head has 
overheated due to 
long periods of 
continuous printing Stop printing and turn the printer off for at least 15 minutes to allow the Print Head 
to cool down.
The Print Head tends to overheat when printing...

Troubleshooting71
ProblemPossible CauseTr y This
Cannot Print to 
End of Job Incorrect page size 
is selected Ensure that the page size setting matches the size of the paper loaded in the 
printer:
z
Check the  Paper Size  setting from within your application to ensure that it 
matches the size of the paper loaded.
z Check  Paper Size  on the Page Setup  tab in the printer properties dialog box of 
the printer driver (Windows) or the  Page Setup dialog box of the printer driver 
(Macintosh) to ensure...

Troubleshooting
72
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed ProperlyInappropriate paper 
type is used Check to see if the paper you are printing on is too thick or curled.
See 
“Print Media to Avoid ” on page 3.
Flatten paper when it is curled.
Inner Cover is open Close the Inner Cover and press the  RESUME/CANCEL button. 
Ensure that the Inner Cover is completely closed, since if it is not, you cannot print 
because the paper will not feed properly.
Paper Feed...

Troubleshooting73
Paper Jams
ProblemPossible CauseTr y This
Paper Jams Paper jams in the  Paper Output Slot Remove the paper according to the following procedure.
1. Slowly pull the paper out from the Paper Output Slot. 
• If the paper is jammed in the Sheet Feeder, slowly pull the paper out from the Sheet Feeder.
• If you cannot pull the paper out, turn the printer off, and then turn it back on.  The paper will be ejected automatically.
2. If you cannot pull the paper out in  step 1, or the paper tears...

Troubleshooting
74
Paper Jams Paper jams inside the Transport Unit Remove the paper according to the following procedure.
1. Open the Rear Cover. 
2. When you can see the jammed paper, slowly pull the paper out. 
Be careful not to touch the components inside the printer.
If you cannot extract the paper, turn the printer off, and then turn it back on. 
The paper will be ejected automatically.
3. Close the Rear Cover.
4. If you could not extract the paper  in step 2, remove the Cassette.
5. Slowly pull the...

Troubleshooting75
Paper Jams Paper jams inside  the Duplex 
Transpor t Section Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Sheet Feeder, remove the paper from the Sheet 
Feeder.
2. Stand the printer with the rear side down.
3. Slowly pull the jammed paper out whil e pulling the green cover toward you.
Put back the printer immediately after removing the jammed 
paper.
4. If any paper is sticking out of the Cassette, reload the paper in the...

Troubleshooting
76
Handling Error Messages
When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the appropriate 
action to correct the error. 
Number of 
FlashesPossible CauseTr y This
Two flashesPrinter is out of 
paper/Paper does 
not feedReload paper in the Sheet Feeder or Cassette and press the  RESUME/CANCEL 
button.
Three flashesPaper jam/Paper 
Output Tray is 
closedClear the jammed paper, reload...