Canon printer PIXMA iP6700D User Manual

							Troubleshooting
37
Printed Ruled Lines 
are DisplacedPrint head is 
misalignedAlign the print head. Refer to “Aligning Print Head-Auto head align”in the Direct Printing Guide.
Print Quality not set 
properlyBe sure to set the Print Quality setting to High in Windows, or Fine in 
Macintosh.
1. Open the printer properties dialog box.
2. On the Main tab, click High for the Print Quality setting. 
When you cannot choose the High setting or when the print quality does 
not improve, select Custom, click Set and then adjust the Quality bar for 
higher print quality.
1. Open the Print dialog box.
2. Select Quality & Media from the pop-up menu and then click Detailed 
Setting.
3. Drag the Print Quality slide bar to Fine end.
Printed Paper Curls 
or Ink BlotsPaper being used is 
too thinUse photo paper such as Canon’s Photo Paper Pro to print photos or pictures 
in deep color that have high color saturation.
Incorrect paper type
On the Main tab of the printer driver, ensure that the Media Type selected 
matches the paper loaded.
In the Print dialog box of the printer driver, select Quality & Media form the 
pop-up menu, and then ensure that the Media Type selected matches the 
paper loaded.
Printed Surface is 
Scratched/Back of 
Paper is SmudgedInappropriate paper 
type is usedCheck to see if the paper you are printing on is too thick or curled.
See “
““ “P
PP Print Media to Avoid
rint Media to Avoidrint Media to Avoid rint Media to Avoid” on page 4.
Note that smudging may occur at the top and bottom edges of the paper when 
using Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing.
Paper feed roller is 
dirtyClean the paper feed roller.
Refer to “Back of Paper is Smudged/Paper Does Not Feed Properly/Printed 
Surface is Scratched” in “Troubleshooting” of the 
Direct Printing Guide.
Inside of the printer is 
dirtyIf the inside of the printer is dirty, printed paper may be smudged. Periodically 
clean the inside of the printer.
Refer to “Cleaning the Inside of the Printer” in “Routine Maintenance” of the 
User’s Guide.
ProblemPossible CauseTr y Th is
iP6700D_QSG_US.book  Page 37  Thursday, April 13, 2006  11:10 AM 
						

							Troubleshooting
38
Printed Surface is 
Scratched/Back of 
Paper is SmudgedThick paper is used Select the Prevent paper abrasion check box to widen the clearance between 
the Print Head and the loaded paper.
Clear the Prevent paper abrasion check box once printing is 
complete, and then click Send.
1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears. 
1. Open the Canon IJ Printer Utility dialog box.
2. Select Custom Settings from the pop-up menu.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
When Prevent paper abrasion is selected in the printer properties dialog box 
(Windows) or selected from Custom Settings in the Canon IJ Printer Utility
dialog box (Macintosh), the setting is also applied under direct printing with 
the digital camera.
Media is curled If all four corners or the printing surface of the paper is curled, the paper may 
become dirty or the paper may not feed properly. Use the paper after 
correcting paper curl as follows.
1. Face up the printing surface
*1, and cover it with a non-printing regular 
paper to avoid damaging the surface.
2. Roll up the paper in a direction opposite to paper curl as the figure below.
3. Check the printing paper if paper is corrected within approximately 2 to 5 
mm/0.08 to 0.2 inches
*2.
It is recommended to print the curl-corrected paper one sheet at a time.
ProblemPossible CauseTr y Th is








iP6700D_QSG_US.book  Page 38  Thursday, April 13, 2006  11:10 AM 
						

							Troubleshooting
39
Troubleshooting Printer Hardware
ProblemPossible CauseTr y  Th is
Printer Does Not 
Start or Printer 
Stops During 
Print JobsInk tank is empty If the ink tank lamp is flashing fast, ink is empty. Replace the ink tank and close 
the cover. If printing is not finished yet, just press the OK button on the printer to 
continue printing in the “no ink” state. Replace the ink tank as soon as possible 
after printing finishes.
Continuing to print in the “no ink” state may cause damage to the printer. Refer to 
“Replacing an Ink Tank
Replacing an Ink TankReplacing an Ink Tank Replacing an Ink Tank” in the 
Direct Printing Guide.
If multiple ink tank lamps are flashing, check how fast they flash. Fast 
flashing (at about a second interval) indicates the ink is empty. Slow 
flashing (at about three second interval) indicates ink is low. For 
details on different flashing speeds, Refer to “Getting the Ink Level 
Information”in the 
Direct Printing Guide.
Ink tank is not 
installed in the 
correct positionIf an ink tank lamp is flashing even though ink remains in that ink tank, it is 
inserted in the wrong position. Make sure that the correct ink tank color is inserted 
in each position. Open the cover and make sure all the ink tank lamps are lit.
Refer to “Replacing an Ink Tank
Replacing an Ink TankReplacing an Ink Tank Replacing an Ink Tank” in the 
Direct Printing Guide.
Ink tank is not fully 
insertedWhen the ink tank lamp is unlit, press the   mark on the ink tank until it clicks 
into place. The ink tank lamp lights red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank as illustrated in Figure 1. 
If any orange parts are left like in Figure 2, remove all of the orange parts.
(2) Incorrect
There remains the 
orange tape. Peel off 
the tape completely 
along the perforation. (1) Correct
An L shaped notch 
appears on the ink 
tank.
iP6700D_QSG_US.book  Page 39  Thursday, April 13, 2006  11:10 AM 
						

							Troubleshooting
40
ProblemPossible CauseTr y  Th is
Printer Does Not 
Start or Printer 
Stops During 
Print JobsThere may be 
problems with your 
operating systemRestart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in 
Windows or Printer Setup Utility (or Print Center) in Macintosh for the deletion.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start MenuOpening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu” 
on page 29.
2. Click the Maintenance tab and then View Printer Status.
3. Click Display Print Queue.
4. Select Cancel All Documents in the Printer menu.
In Windows XP and Windows 2000
The print jobs may not be selected.
5. When the confirmation message is displayed, click Ye s.
The print job is deleted.
In Windows Me and Windows 98
Click to select an undesired document and select Purge Print 
Documents in the Printer menu.
1. Select Applications from the Go menu.
2. Double-click the Printer Setup Utility icon in the Utilities folder.
When using Mac OS X v.10.2.8, double-click the Print Center icon.
3. Double-click the name of your printer displayed under Name in the Printer List.
4. Click to select an undesired document and click  . 
The print job is deleted.
Cannot Print to 
End of JobIncorrect page size 
is selectedEnsure that the page size setting matches the size of the paper loaded in the 
printer:

Check the Page Size setting from within your application to ensure that it 
matches the size of the paper loaded.

Check Page Size on the Page Setup tab in the printer properties dialog box of 
the printer driver (Windows) or the Page Setup dialog box of the printer driver 
(Macintosh) to ensure that it matches the size of the paper loaded.
The size of the print 
data is too largeCheck the size of the print data. For Windows XP and Windows 2000, if the size of 
the data is too large, part of it may be lost. When the spool format is EMF, follow 
the procedure below.
1. Open the printer properties dialog box.
2. On the Page Setup tab, click Print Options.
3. Select the Reduce spool data size check box, and click OK.
When Reduce spool data size is set, the print quality may be 
degraded.
Performing 
automatic duplex 
printingSelect Use reduced printing in the printer driver. It may solve the problem.
Print layout may be altered with the reduced printing function.
1. Open the printer properties dialog box.
2. Click Print Area Setup in the Page Setup tab and select Use reduced printing.
1. In the Print dialog box, select Duplex Printing & Margin from the pop-up menu.
2. Select Automatic Duplex Printing, and select Use reduced printing in Print 
Area.
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							Troubleshooting
41
Paper Does Not Feed Properly
Paper Jams
ProblemPossible CauseTr y  Th is
Paper Does Not 
Feed ProperlyInappropriate paper 
type is usedCheck to see if the paper you are printing on is too thick or curled.
See “P
PP Print Media to Avoid
rint Media to Avoidrint Media to Avoid rint Media to Avoid” on page 4.
Flatten paper when it is curled.
Paper feed roller is 
dirtyClean the paper feed roller.
Refer to “Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface 
is Scratched” in “Troubleshooting” of the 
Direct Printing Guide.
Paper is loaded 
incorrectlyLoad in the portrait orientation regardless of the print direction of the auto sheet 
feeder or cassette.
Ensure that paper is loaded correctly. Slide the paper guides against the paper 
stack. See “Loading Paper
Loading PaperLoading Paper Loading Paper” on page 4.
A large quantity of 
plain paper is 
loaded in the auto 
sheet feederDepending on the environment in which it is used (high temperature/high 
humidity/low temperature/low humidity), some types of plain paper may not feed 
correctly.
If this happens, reduce the number of pages loaded to about the half the 
recommended maximum (stack approx. 5 mm or 0.2 inches high).
ProblemPossible CauseTr y  Th is
Paper Jams Paper jams in the 
paper output slot/
auto sheet feederRemove the paper in the paper output slot/auto sheet feeder. Refer to “Paper 
jams”in “Troubleshooting” of the Direct Printing Guide.
Landscape Credit 
Card-sized Paper 
Jams inside the 
PrinterRemove the paper inside of the printer. Refer to “Paper jams” in 
“Troubleshooting” of the 
Direct Printing Guide.
Landscape 4 x 6/
101.6 x 152.4 mm 
size paper loaded 
in the cassette jams 
inside the printer
Paper jams inside 
the printer 
(Transport Unit)Remove the paper inside of the printer (Transport Unit). Refer to “Paper jams” in 
“Troubleshooting” of the 
Direct Printing Guide.
Paper jams inside 
the printer 
(Duplex Transport 
Section)Remove the paper inside of the printer (Duplex Transport Section). Refer to “Paper 
jams” in “Troubleshooting” of the 
Direct Printing Guide.
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							Troubleshooting
42
An Error Message is displayed on the Screen
ProblemPossible CauseTr y This
Writing Error/
Output Error/
Communication 
ErrorPrinter is not ready Ensure that the POWER lamp lights.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash when the printer is initializing. Wait until the POWER
lamp stops flashing.
When the Alarm lamp lights, an error may occur in the printer. For details on how 
to resolve the error, refer to “An Error Message is Displayed on the LCD” in the 
Direct Printing Guide.
Paper is not loaded Load paper and press the OK button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source with the Feed Switch button on the printer, or select it in the 
printer driver.
Printer port setting 
does not match the 
interface connected 
to the printerCheck the printer port settings.
1. Click Start and select Control Panel,Printers and Other Hardware, and then 
Printers and Faxes.
For non-Windows XP, click Start, select Settings, and then Printers.
2. Select the icon of your printer.
3. Open the File menu and select Properties.
4. Click the Port tab (or the Details tab) to confirm the port settings.
A USB port is selected if either USBnnn (Canon iP6700D) or MPUSBPRNnn 
(Canon iP6700D) (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the 
interface you are using on the Ports tab (or the Details tab), or reinstall the 
printer driver.
Faulty connection Ensure that the printer cable is securely connected to the computer.

If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.

There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer driver is not 
installed properlyUninstall then reinstall the printer driver.
1. Click Start, and select All Programs (or Programs), the name of your printer, 
andUninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver.
Cannot print with 
Automatic Duplex 
PrintingIncorrect paper size 
is selectedCheck the Page Size setting from within your application to ensure that it 
matches the size of the paper loaded.
Check Page Size on the Page Setup tab in the printer properties dialog box 
(Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches 
the size of the paper loaded.
The sizes of media suitable for automatic duplex printing are Letter-sized and 5 
x 7/127.0 x 177.8 mm.
To print on both sides of the page manually, follow the procedure 
below.
On the Page Setup tab, clear the Automatic check box. Then try printing again.
The manual duplex printing function cannot be used.
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							Troubleshooting
43
POWER Lamp and Alarm Lamp Flash Alternately
“Error No.: 300” Printer is not ready Ensure that the POWER lamp lights.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash when the printer is initializing. Wait until the POWER
lamp stops flashing.
When the Alarm lamp lights, an error may occur in the printer. For details on how 
to resolve the error, refer to “An Error Message is Displayed on the LCD” in the 
Direct Printing Guide.
Printer is not 
properly connectedEnsure that the printer is securely connected to the computer.

If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.

There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer you want to 
use is not selected 
on the Printer
popup menu on the 
Print dialog boxSelect iP6700D on the Printer pop-up menu on the Print dialog box. 
If iP6700D does not appear on the Printer pop-up menu, do the following to 
confirm the printer settings: 
1. Select Print and Fax Preferences from the Printer pop-up menu. 
When using Mac OS X v.10.3.x or Mac OS X v.10.2.8, select Edit Printer List
from the Printer pop-up menu.
2. Ensure that iP6700D is displayed and the check box is selected in the screen 
that is displayed. 
When using Mac OS X v.10.2.8, ensure that iP6700D is displayed in the 
Printer List.
3. If iP6700D is not displayed in the screen displayed in step 2, click Add(+) to 
add the printer. 
If you cannot add the printer, follow the procedures described in Easy Setup 
Instructions and reinstall the driver. 
“Error No.: 1700”Ink absorber is 
almost fullThe printer has a built-in ink absorber to hold the ink used during print head cleaning, for 
example. This error message indicates that this ink absorber is nearly full.
Press the OK button to clear the error so you can continue printing. Before the 
ink absorber becomes completely full, contact the Customer Care Center.
When you experience this error, you will need to call for servicing to replace ink 
absorber and to check the printer for proper operation.
“Error No.: 1851”Inner cover is open 
when printing 
startsClose the inner cover, then press the OK button.
“Error No.: 1856”Inner cover is 
opened while 
printingClose the inner cover, then press the OK button.
One page of the print data being sent at the time of the error will be erased, so 
print that page again.
“Error No.: 2001”A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable, and reconnect it.Depending on the model or brand of your PictBridge compliant device, 
you may have to select a print mode before connecting the device.
You may also have to turn on the device or select Play mode manually 
after connecting the device to the printer. 
Perform necessary operations according to the instruction manual 
supplied with your device.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. 
PictBridge-compatible digital camera or digital video camcorder can be 
connected to your printer for Direct Printing.
“Error No.: 2500”Automatic Print 
Head alignment 
failedRefer to “An Error Message is Displayed on the LCD” in the 
Direct Printing 
Guide.
ProblemPossible CauseTr y This
POWER Lamp and 
Alarm Lamp Flash 
AlternatelyAn error that requires 
contacting the 
Customer Care Center 
may have occurredDisconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
ProblemPossible CauseTr y This
iP6700D_QSG_US.book  Page 43  Thursday, April 13, 2006  11:10 AM 
						

							Appendix
44
Appendix
AppendixAppendix Appendix
Specifications
Printer
Maximum resolution (dpi): 9600 (horizontal)* x 2400 (vertical)
* Ink droplets can be placed with a pitch of 1/9600 inch at 
minimum.
Print speed *
* Print speed may vary depending on system 
configuration, software, document complexity, 
print mode and page coverage.Black printing (text pattern)
Max speed (custom setting 5): 18 ppm
Standard: 6.5 ppm
Color printing 
Max Speed (Custom Setting 5): 17 ppm
Standard: 4.9 ppm
Print width: 203.2 mm max. (8.0 inches)
(for Borderless Printing: 215.9 mm/8.5 inches)
Interface (USB): USB 2.0 Hi-Speed/Direct Print Port/IrDA v.1.2/
Bluetooth v.1.2 (option)
* All operations are not guaranteed for computers standard-
equipped with a USB 2.0 Hi-Speed interface.
* Since the USB 2.0 Hi-Speed interface is fully upwardly 
compatible with USB Full-Speed (USB 1.1), it can be used at USB 
Full-Speed (USB 1.1).
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							Appendix
45
Acoustic noise level: Approx. 35 dB (A) (in the highest print quality mode)
Operating environment: Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90%RH (no condensation)
Storage environment: Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply: AC 110-120 V, 50/60 Hz
AC 220-240 V, 50/60 Hz
Power consumption: Standby: Approx. 2.0 W
Printing: Approx. 17 W
OFF: Approx. 0.8 W
Dimensions 
(with the Paper Support and Paper Output 
Tray retracted):429 (W) x 304 (D) x 183 (H) mm
16.89 (W) x 11.97 (D) x 7.2 (H) inches
Weight: 7.5 kg (16.50 lb.)
Print Head: 512 (256 x 2) nozzles of each color
Printer
iP6700D_QSG_US.book  Page 45  Thursday, April 13, 2006  11:10 AM 
						

							Appendix
46
Camera Direct Print (PictBridge)
Paper size Default (Selections based on the printer setting)
10 x 15 cm/4 x 6 (Photo Paper Plus Glossy, Photo Paper 
Pro, Photo Paper Plus Semi-Gloss, Glossy Photo Paper, 
Photo Stickers
*1)
13 x 18 cm/5 x 7 (Photo Paper Plus Glossy)*2
A4/8.5 x 11 (Letter) (Photo Paper Plus Glossy A4/Letter, 
Photo Paper Pro A4/Letter, Photo Paper Plus Semi-Gloss 
A4/Letter, Glossy Photo Paper A4/Letter, Plain Paper A4/
Letter)
5.4 x 8.6 cm/Credit Card (Glossy Photo Paper Credit Card)
*1Canon-brand sticker. Printing on this paper is available only 
when the Layout function on your camera has a 16-up option.
Refer to “Printing Photographs Directly from a PictBridge 
Compliant Device” in the 
Direct Printing Guide.*2If using a Canon PictBridge-compatible camera, you can select it.
Paper type Default (Selections based on the printer setting), Photo 
(Photo Paper Plus Glossy, Photo Paper Plus Semi-Gloss, 
Glossy Photo Paper), Fast Photo (Photo Paper Pro), Plain 
Paper (Only A4/Letter)
Layout Default (Selections based on the printer setting), 
Borderless, Bordered, N-up (2, 4, 9, 16)*
1, 35-up*2
*1
Layout compatible with Canon-brand sticker above. 
For details, refer to “Printing Photographs Directly from a 
PictBridge Compliant Device” in the 
Direct Printing Guide.*2Photos are printed in 35mm Film Style layout (contact printing 
layout). This option can be selected for Canon PictBridge-
compliant devices only. (Note that this option cannot be used for 
some models.) 
For a Canon PictBridge-compliant device, selecting the item 
displayed with the [i] icon prints the shooting information (Exif 
data) in list format, or in the margins of specified photos. (Note 
that these options cannot be used for some models.) 
Trimming Default (Off: No trimming), On (follow camera’s setting), 
Off
Image optimize Default (Selections based on the printer setting), VIVID*, 
NR (Noise Reduction)*, VIVID+NR*, Face*
* If using a Canon PictBridge-compatible camera, you can select it.
Date/File No. print Default (Off: No printing), Date, File No., Both, Off
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