Canon printer PIXMA iP6310D User Manual

							Basic Printing
17
Using the Bundled Software
The Setup CD-ROM includes photo applications designed to edit the photographs taken by a 
digital camera and print them as photo-lab quality prints without standard white borders. 
Use the application(s) suitable for your print purposes.

Easy-PhotoPrint (Windows/Macintosh)
You can make a Borderless Print easily and quickly, just by selecting a photograph 
taken with a digital camera and the paper type on which to print it. In addition, it 
has tools to correct red eye caused by the cameras flash or smooth and beautify the 
facial skin. 
It is compatible with ExifPrint*.

PhotoRecord (Windows)
You can create fun and unique photo albums with decorative themes such as frame, 
background, and clip-art. You can also copy or move the decorated photos.
It is compatible with ExifPrint*.

Easy-WebPrint (Windows)
You can easily print out homepages displayed on Internet Explorer® in full size 
without its right-hand side being cropped. This application is automatically added 
to the Internet Explorer toolbar. Internet Explorer 6.0 is recommended.
* ExifPrint is the worldwide standard. Under ExifPrint, the digital camera can record data tags for specific camera 
settings and functions such as whether the flash was on or off, if the camera was in portrait or night scene mode, 
etc.
Canon PIXMA Printers support ExifPrint and use a suitable photo application to read the camera data precisely, 
producing optimal prints. This enables you to create prints that reproduce color more accurately.
Note• To install applications, refer to Easy Setup Instructions.
• For details about photo applications, refer to the 
Photo Application Guide.
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							Printing Maintenance
18
Printing Maintenance
Printing MaintenancePrinting Maintenance Printing Maintenance
When Printing Becomes Faint or Colors are Incorrect
When printing becomes faint or colors are incorrect, the print head nozzles are probably 
clogged. Follow the procedures below to clean these nozzles.
NoteBefore Performing Maintenance
Remove the FINE Cartridge once, then insert it into place again. Refer to 
“Replacing a FINE Cartridge” in the
 Direct Printing Guide.
NoteIf ruled lines are misaligned, adjust the print head position.
Refer to “Aligning Print Head - Auto head align” in the
 Direct Printing Guide.
Refer to “Printing the Nozzle Check Pattern” in the Direct Printing Guide.
If the print quality is poor, 
perform print head cleaning.
Step 1
Refer to “Print Head Cleaning” in the Direct Printing Guide.
Step 2
If the pattern is printed normally, 
click Exit
ExitExit Exit.
If the problem remains after performing print head cleaning twice
Refer to “Print Head Deep Cleaning” in the Direct Printing Guide.
Step 3
If the problem still remains after performing print head deep cleaning twice
Refer to “Replacing a FINE Cartridge” in the Direct Printing Guide.
Step 4
After print head cleaning, print 
the nozzle check pattern.
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							Troubleshooting
19
Troubleshooting
TroubleshootingTroubleshooting Troubleshooting
This section provides troubleshooting tips for the most common printing problems. 
Troubleshooting usually falls into one of the following categories. 
Refer to the 
User’s Guide for additional information on topics not covered in this section.
When an error message is displayed on the LCD, refer to “An Error Message is Displayed on 
the LCD” in the
 “Troubleshooting” section of the Direct Printing Guide. When photos cannot 
be printed properly from a digital camera, refer to “Cannot Print Properly from the Digital 
Camera” in the 
“Troubleshooting” section of the Direct Printing Guide.
• “Cannot Install the Printer Driver
Cannot Install the Printer DriverCannot Install the Printer Driver Cannot Install the Printer Driver” on page 20
• “Cannot Connect to PC Properly
Cannot Connect to PC ProperlyCannot Connect to PC Properly Cannot Connect to PC Properly” on page 21
• “Print Quality is Poor or Contains Errors
Print Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains Errors Print Quality is Poor or Contains Errors” on page 22
• “Printer Does Not Start or Stops During Print Jobs
Printer Does Not Start or Stops During Print JobsPrinter Does Not Start or Stops During Print Jobs Printer Does Not Start or Stops During Print Jobs” on page 25
• “Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly Paper Does Not Feed Properly” on page 26
• “Paper Jams
Paper JamsPaper Jams Paper Jams” on page 26
• “An Error Message Appears on the Screen
An Error Message Appears on the ScreenAn Error Message Appears on the Screen An Error Message Appears on the Screen” on page 27
• “POWER Lamp and Alarm Lamp Flash Alternately
POWER Lamp and Alarm Lamp Flash AlternatelyPOWER Lamp and Alarm Lamp Flash Alternately POWER Lamp and Alarm Lamp Flash Alternately” on page 28
When an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper jams, a 
troubleshooting message is displayed automatically. Take the appropriate action described 
in the message.
The message may vary depending on the version of your Windows operating system.
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							Troubleshooting
20
Cannot Install the Printer Driver
ProblemPossible CauseTr y  Th is
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the Easy Setup Instructions packaged with your printer for proper printer 
driver installation.
If the installer was forced to be terminated due to an error, Windows may be 
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows 
documentation for more information.
Installation does 
not start 
automatically when 
the 
Setup CD-ROMis inserted into the 
drive
If printer driver installation did not start automatically when you inserted the Setup CD-ROM into the CD-ROM drive:
1. Click Start
StartStart Start and select My Computer
My ComputerMy Computer My Computer. 
2. Double-click the CD-ROM
CD-ROMCD-ROM CD-ROM icon.
For non-Windows XP users, open the My Computer
My ComputerMy Computer My Computer window and then double-click 
the CD-ROM
CD-ROMCD-ROM CD-ROM icon.
Double-click the CD-ROM
CD-ROMCD-ROM CD-ROM icon on your desktop to start installation.
If the CD-ROM
CD-ROMCD-ROM CD-ROM icon is not displayed on the desktop, there is a problem with the CD-
ROM. Contact the Customer Care Center.
Unable to proceed 
beyond the Printer 
Printer Printer  Printer 
Connection
ConnectionConnection Connection screenReinstall the printer driver.
Reinstall the printer driver.Reinstall the printer driver. Reinstall the printer driver.
1. Click Cancel
CancelCancel Cancel on the Printer Connection
Printer ConnectionPrinter Connection Printer Connection 
screen.
2. Click Start Over
Start OverStart Over Start Over on the Installation Failure
Installation FailureInstallation Failure Installation Failure 
screen.
3. Click Back
BackBack Back on the screen that appears 
next.
4. Click Exit
ExitExit Exit on the Welcome screen, then 
remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications 
(including anti-virus programs) are 
running.
9. Carefully follow the procedures 
described in the 
Easy Setup Instructionsand reinstall the driver.
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							Troubleshooting
21
Cannot Connect to PC Properly
ProblemPossible CauseTr y  Th is
Printing Speed Is 
Slow/USB 2.0 Hi-
Speed 
Connection Does 
Not Work.Yo u r e n vi ron m en t  is 
not fully compatible 
with USB 2.0.If your environment is not fully compatible with USB 2.0, the printer will operate at 
a lower speed provided under USB 1.1.
Check the following to ensure that your PC environment supports USB 2.0 Hi-
Speed connection.
• The USB port on your PC supports USB 2.0 Hi-Speed connection.
• Both the USB cable and USB hub support USB 2.0 Hi-Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use 
the cable no longer than 3 meters.
• Your PC supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the OS update program and install it on your PC.
• The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your 
PC.
When You 
Connect to a 
Computer 
Running 
Windows XP, the 
Screen Shows 
the Warning 
Message Hi-
speed USB 
device plugged 
into non-hi-speed 
USB hub or 
This device can 
perform faster.Yo u r e n vi ron m en t  is 
not fully compatible 
with USB 2.0.See “Printing Speed Is Slow/USB 2.0 Hi-Speed Connection Does Not Work.
Printing Speed Is Slow/USB 2.0 Hi-Speed Connection Does Not Work.Printing Speed Is Slow/USB 2.0 Hi-Speed Connection Does Not Work. Printing Speed Is Slow/USB 2.0 Hi-Speed Connection Does Not Work.” 
above.
For details on checking the above, contact the maker of your 
computer, USB cable, or USB hub.
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							Troubleshooting
22
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y Th is
Cannot Print to End 
of JobThe Page Size setting 
does not match the 
size of the paper 
loaded in the printerFirst, check the Page Size
Page SizePage Size Page Size setting in the application.
Then, check the Page Size
Page SizePage Size Page Size setting in the Page Setup
Page SetupPage Setup Page Setup tab of the printer driver 
for Windows or the Page Setup
Page SetupPage Setup Page Setup dialog box of the printer driver for Macintosh.
The size of the print 
data is too largeCheck the size of the print data. For Windows XP and Windows 2000, if the 
size of the data is too large, part of it may be lost. When the spool format is 
EMF, follow the procedure below.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start 
Opening the Printer Properties Dialog Box Directly from the Start Opening the Printer Properties Dialog Box Directly from the Start  Opening the Printer Properties Dialog Box Directly from the Start 
Menu
MenuMenu Menu” on page 16.
2. On the Page Setup
Page SetupPage Setup Page Setup tab, click Print Options
Print OptionsPrint Options Print Options.
3. Select the Reduce spool data size
Reduce spool data sizeReduce spool data size Reduce spool data size check box and click OK
OKOK OK.
When Reduce spool data size
Reduce spool data sizeReduce spool data size Reduce spool data size is selected, the print quality may be degraded.
Ink Does Not Eject 
Properly/Not 
Printed/Printing is 
Blurred/Colors are 
Wrong/White 
Streaks AppearFINE Cartridge is not 
installed properly/
there is no ink leftRemove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print 
out result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape is removed.
Print head nozzles are 
cloggedPrint the nozzle check pattern to ensure that ink is ejected properly.
Refer to “Printing the Nozzle Check Pattern” in the 
Direct Printing Guide.
If the ink is not ejected properly:
Refer to “Print Head Cleaning” in the 
Direct Printing Guide.
Refer to “Print Head Deep Cleaning” in the 
Direct Printing Guide.
Protective tape *
* To the FINE Cartridge holder
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							Troubleshooting
23
Incorrect paper type
On the Main
MainMain Main tab of the printer driver, ensure that the Media Type
Media TypeMedia Type Media Type selected 
matches the media being used.
In the Print 
 Print  Print   Print dialog box of the printer driver, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the 
pop-up menu, and then ensure that the Media Type
Media TypeMedia Type Media Type selected matches the 
paper loaded.
Glossy photo paper 
other than Canon 
genuine paper is usedSelect Other Photo Paper
Other Photo PaperOther Photo Paper Other Photo Paper from Media Type
Media TypeMedia Type Media Type, which may resolve the problem. 
Load one sheet at a time and remove each sheet as soon as it is printed.
Print Quality is not set 
properlyBe sure to set the Print Quality
Print QualityPrint Quality Print Quality setting to High 
High High  High for Windows or Fine 
 Fine  Fine   Fine for 
Macintosh.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box from your Application 
Opening the Printer Properties Dialog Box from your Application Opening the Printer Properties Dialog Box from your Application  Opening the Printer Properties Dialog Box from your Application 
Program
ProgramProgram Program” on page 16.
2. On the Main
MainMain Main tab, click High
HighHigh High for the Print
PrintPrint Print Quality
QualityQuality Quality setting.
If you cannot select High
HighHigh High or the problem is not solved, select Custom
CustomCustom Custom, click 
Set
SetSet Set, and select the higher quality.
1. Open the Print
PrintPrint Print dialog box.
You can generally select Print
PrintPrint Print in the File
FileFile File menu from you application 
program.
2. In the Print 
 Print  Print   Print dialog box, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-up menu, and 
then click Detailed Setting
Detailed SettingDetailed Setting Detailed Setting.
3. Drag the Print Quality
Print QualityPrint Quality Print Quality slide bar towards the Fine
FineFine Fine side.
Media is not loaded 
with print-side upCheck that your paper is loaded with the correct print side facing up.
Consult “Printing Media” in the 
Users Guide for detailed instructions on how 
to load and use your media.
Printed Ruled Lines 
are MisalignedPrint head is 
misalignedAlign the print head. Refer to “Aligning Print Head-Auto head align” in the 
Direct Printing Guide.
Paper thickness lever 
position is not properSet the paper thickness lever in suitable position for your media.
See “Canon genuine paper
Canon genuine paperCanon genuine paper Canon genuine paper” on page 10.
Print Quality is not set 
properlyBe sure to set the Print Quality
Print QualityPrint Quality Print Quality setting to High 
High High  High for Windows or Fine 
 Fine  Fine   Fine for 
Macintosh.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box from your Application 
Opening the Printer Properties Dialog Box from your Application Opening the Printer Properties Dialog Box from your Application  Opening the Printer Properties Dialog Box from your Application 
Program
ProgramProgram Program” on page 16.
2. On the Main
MainMain Main tab, click High
HighHigh High for the Print
PrintPrint Print Quality
QualityQuality Quality setting.
If you cannot select High
HighHigh High or the problem is not solved, select Custom
CustomCustom Custom, click 
Set
SetSet Set, and select the higher quality.
1. Open the Print
PrintPrint Print dialog box.
You can generally select Print
PrintPrint Print in the File
FileFile File menu from you application 
program.
2. In the Print 
 Print  Print   Print dialog box, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-up menu, and 
then click Detailed Setting
Detailed SettingDetailed Setting Detailed Setting.
3. Drag the Print Quality
Print QualityPrint Quality Print Quality slide bar towards the Fine
FineFine Fine side.
ProblemPossible CauseTr y Th is
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							Troubleshooting
24
Printed Paper Curls 
or has Ink BlotsPaper being used is 
too thinUse photo paper such as Canon’s Photo Paper Pro to print photos or pictures 
in deep color that have high color saturation.
Incorrect paper type
On the Main
MainMain Main tab of the printer driver, ensure that the Media Type
Media TypeMedia Type Media Type selected 
matches the media being used.
In the Print 
 Print  Print   Print dialog box of the printer driver, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the 
pop-up menu, and then ensure that the Media Type
Media TypeMedia Type Media Type selected matches the 
paper loaded.
Back of Paper is 
SmudgedInside of the printer is 
dirtyIf the inside of the printer is dirty, printed paper may become smudged. 
Periodically clean the inside of the printer.
Refer to “Cleaning the Inside of the Printer” in the 
User’s Guide.
Paper feed roller is 
dirtyClean the paper feed roller.
Refer to “Back of Paper is Smudged/Paper Does Not Feed Properly/Printed 
Surface is Scratched” in the 
Direct Printing Guide.
Printed Surface is 
ScratchedInappropriate type of 
paper is being usedCheck to see if the paper you are printing on is too thick or curled.
See “Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid” on page 4.
Note that smudging may occur at the top and bottom edges of paper when 
using Borderless Printing
Borderless PrintingBorderless Printing Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing
Borderless PrintingBorderless Printing Borderless Printing.
Paper is curled If all four corners or the printing surface of the paper is curled, the paper may 
become dirty or the paper may not feed properly. Use the paper after 
correcting paper curl as follows.
1. Face up the printing surface 
*1, and cover it with a non-printing regular 
paper to avoid damaging the surface.
2. Roll up the paper in a direction opposite to paper curl as the figure below.
3. Check the printing paper if paper curl is corrected within approximately 2 
to 5 mm/0.08 to 0.2 inches
*2.
It is recommended to print the curl-corrected paper one sheet at a time.
Paper thickness lever 
position is not properSet the paper thickness lever in suitable position for your media.
See “Canon genuine paper
Canon genuine paperCanon genuine paper Canon genuine paper” on page 10.
If the paper is scratched even when printing on plain paper (left), set the 
paper thickness lever to the right.
Return the paper thickness lever to the left after printing.
ProblemPossible CauseTr y Th is
(1) (2) 
*1 
*1
*2
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							Troubleshooting
25
Printer Does Not Start or Stops During Print Jobs
ProblemPossible CauseTr y  Th is
Printer Does Not 
Start or Printer 
Stops During 
Print JobsThere may be 
problems with your 
operating systemRestart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor
Canon IJ Status MonitorCanon IJ Status Monitor Canon IJ Status Monitor in 
Windows or Printer Setup Utility (or Print Center)
Printer Setup Utility (or Print Center)Printer Setup Utility (or Print Center) Printer Setup Utility (or Print Center) in Macintosh for the deletion.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start MenuOpening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu” 
on page 16.
2. Click the Maintenance
MaintenanceMaintenance Maintenance tab and then View Printer Status
View Printer StatusView Printer Status View Printer Status.
3. Click Display Print Queue
Display Print QueueDisplay Print Queue Display Print Queue.
4. Select Cancel All Documents 
Cancel All Documents Cancel All Documents  Cancel All Documents in the Printer
PrinterPrinter Printer menu.
5. When the confirmation message is displayed, click Yes
Ye sYe s Ye s.
The print job is deleted.
1. Select Applications
ApplicationsApplications Applications from the Go
GoGo Go menu.
2. Double-click the Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility Printer Setup Utility icon in the Utilities
UtilitiesUtilities Utilities folder.
When using Mac OS X v. 10. 2, double-click the Print Center
Print CenterPrint Center Print Center icon.
3. Double-click the name of your printer displayed under Name
NameName Name in the Printer List
Printer ListPrinter List Printer List.
4. Click to select an undesired document and click  . 
The print job is deleted.
Cannot Print to 
End of JobIncorrect page size 
is selectedEnsure that the page size setting matches the size of the paper loaded in the 
printer:

Check the Page Size
Page SizePage Size Page Size setting from within your application to ensure that it 
matches the size of the paper loaded.

Check Page Size
Page SizePage Size Page Size on the Page Setup
Page SetupPage Setup Page Setup tab in the printer properties dialog box of 
the printer driver (Windows) or the Page Setup
Page SetupPage Setup Page Setup dialog box of the printer driver 
(Macintosh) to ensure that it matches the size of the paper loaded.
The size of the print 
data is too largeCheck the size of the print data. For Windows XP and Windows 2000, if the size of 
the data is too large, part of it may be lost. When the spool format is EMF, follow 
the procedure below.
1. Open the printer properties dialog box.
2. On the Page Setup 
Page Setup Page Setup  Page Setup tab, click Print Options
Print OptionsPrint Options Print Options.
3. Select the Reduce spool data size
Reduce spool data sizeReduce spool data size Reduce spool data size check box, and click OK
OKOK OK.
Note
NoteNote NoteIn Windows XP and Windows 2000
The print jobs may not be selected.
Note
NoteNote NoteIn Windows Me and Windows 98
Click to select an undesired document and select Purge Print 
Purge Print Purge Print  Purge Print 
Documents 
Documents Documents  Documents in the Printer
PrinterPrinter Printer menu.
Note
NoteNote Note When Reduce spool data size
Reduce spool data sizeReduce spool data size Reduce spool data size is set, the print quality may be 
degraded.
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							Troubleshooting
26
Paper Does Not Feed Properly
Paper Jams
ProblemPossible CauseTr y  Th is
Paper Does Not 
Feed ProperlyInappropriate type 
of paper is being 
used• Check to see if the paper you are printing on is too thick or curled.
See “Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid” on page 4.
• Check if the paper exceeds the load limit mark. If it exceeds, load less paper.
See “Loading Plain Paper
Loading Plain PaperLoading Plain Paper Loading Plain Paper” on page 6.
Paper feed roller is 
dirtyClean the paper feed rollers.
Refer to “Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface 
is Scratched” in the 
Direct Printing Guide.
Paper is loaded 
incorrectlyLoad in the portrait orientation regardless of the print direction of the auto sheet 
feed.
Ensure that paper is loaded correctly. Pinch the paper guide and slide it against 
the paper stack. See “Loading Paper
Loading PaperLoading Paper Loading Paper” on page 4.
ProblemPossible CauseTr y  Th is
Paper Jams Landscape credit 
card-sized paper 
jams inside the 
printerRemove the paper inside of the printer. Refer to “
““ “Paper Jams” in “Troubleshooting” 
section of the Direct Printing Guide.
Paper jams in the 
paper output slot/
auto sheet feeder
Paper is loaded 
incorrectlyCheck to see if the paper is loaded correctly, and set the paper guide for the 
loaded paper correctly.
See “Loading Paper
Loading PaperLoading Paper Loading Paper” on page 4.
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