Canon printer PIXMA iP6000D User Manual

Troubleshooting
69
Paper Jams
ProblemPossible CauseTr y  Th is
Paper Jams Paper jams in the 
sheet feeder or 
paper output slotRemove the paper according to the following procedure.
1. Slowly pull the paper out from the paper output slot. 
 If the paper is jammed in the sheet feeder, slowly pull the paper out from the 
sheet feeder.
 If you cannot pull the paper out, turn the printer off, and then turn it back on. 
The paper will be ejected automatically.
2. If you cannot pull the paper out in step 1,...

Troubleshooting
70
Paper Jams Paper jams inside 
the transport unitRemove the paper according to the following procedure.
1. Open the rear cover. 
2. When you can see the jammed paper, slowly pull the paper out. 
Be careful not to touch the components inside the printer.
If you cannot extract the paper, turn the printer off, and then turn it back on. 
The remaining paper will be ejected automatically.
3. Close the rear cover.
4. If you could not extract the paper in step 2, remove the cassette.
5. Slowly...

Troubleshooting
71
Paper Jams Paper jams in the 
duplex transport 
sectionRemove the paper according to the following procedure.
1. Remove the cassette.
If the paper is loaded in the sheet feeder, remove the paper from the sheet 
feeder.
2. Stand the printer with the rear side down.
Support the cover and the paper support with your hands when 
standing the printer.
3. Slowly pull the jammed paper out while pulling the green cover toward you.
Put back the printer immediately after removing the jammed...

Troubleshooting
72
Handling Error Messages
When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the appropriate 
action to correct the error. 
Number of 
FlashesPossible CauseTr y  Th is
Two flashesPrinter is out of 
paper/Paper does 
not feedReload paper in the sheet feeder or cassette and press the RESUME
RESUMERESUME RESUME button.
Three flashesPaper jam/Paper 
output tray is 
closedClear the jammed...

Troubleshooting
73
Ten  f las h esCannot print on 
both sides of the 
pageThe size of paper may not be compatible with Automatic Duplex Printing. Pressing 
the RESUME
RESUMERESUME RESUME button will discharge the paper, and restart printing from the front 
side of the next paper. The reverse side will not be printed when an error occurs.
For detailed information on the paper compatible with Automatic Duplex Printing, 
refer to “Automatically Printing on Both Sides of the Page” in the 
User’s Guide....

Troubleshooting
74
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Writing Error/Output 
Error/
Communication 
ErrorPrinter is not ready Ensure that the POWER
POWERPOWER POWER lamp lights green.
If the POWER
POWERPOWER POWER lamp is off, turn the printer on.
The POWER
POWERPOWER POWER lamp will flash green when the printer is initializing. Wait until the 
POWER
POWERPOWER POWER lamp stops flashing.
When the POWER
POWERPOWER POWER lamp is flashing orange, an error may occur in the...

Troubleshooting
75
Writing Error/Output 
Error/
Communication 
ErrorPrinter port error Verify the printer port status.
1. Click Start
StartStart Start, right-click My Computer
My ComputerMy Computer My Computer and select Properties
PropertiesProperties Properties.
When using versions of Windows other than Windows XP, right-click My 
My My  My 
Computer
ComputerComputer Computer on the desktop and select Properties
PropertiesProperties Properties.
2. Click the Hardware
HardwareHardware Hardware tab and...

Troubleshooting
76
“Error No.: 1856”*Inner cover is 
opened while 
printingClose the inner cover, then press the RESUME
RESUMERESUME RESUME button. Try printing again.
“Error No.: 2001”*A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable, press the RESUME
RESUMERESUME RESUME button on the printer and 
reconnect the cable.
If the error is...

Appendix
77
Appendix
AppendixAppendix Appendix
Installing the Printer Driver when using Mac OS 9.x
When using Mac OS 9.x, install the printer driver following the procedure below.
1Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM.
2Open the Mac OS 9.x folder on the CD-ROM, then double–click the Printer 
Driver folder.
3Double-click the Installer icon in the Printer Driver folder.
4Read the License Agreement and click Accept, if you agree.
5Click Install.
The printer driver will load...

Appendix
78
15Select the Apple menu, then Chooser.
16Click the PIXMA iP6000D icon in the Chooser.
17Close the Chooser.
18To ensure highest quality output, carry out print head alignment.
NoteRegister your product at www.registercanon.com to ensure product 
support.
NoteRefer to the 
Printer Driver Guide for Mac OS 9 located on the Setup 
Software & Users Guide CD-ROM
 for instructions on how to align the 
print head.
US_iP6000D_QSG.book  Page 78  Thursday, June 10, 2004  2:44 PM