Canon printer PIXMA iP6000D User Manual

							Troubleshooting
69
Paper Jams
ProblemPossible CauseTr y  Th is
Paper Jams Paper jams in the 
sheet feeder or 
paper output slotRemove the paper according to the following procedure.
1. Slowly pull the paper out from the paper output slot. 
 If the paper is jammed in the sheet feeder, slowly pull the paper out from the 
sheet feeder.
 If you cannot pull the paper out, turn the printer off, and then turn it back on. 
The paper will be ejected automatically.
2. If you cannot pull the paper out in step 1, or the paper tears and a piece 
remains inside the printer, open the cover and remove it. After removing all 
paper, close the cover.
Be careful not to touch the components inside the printer.
3. Reload the paper into the printer and press the RESUME
RESUMERESUME RESUME button on the printer.
When reloading the paper into the printer, refer to “Paper Does Not 
Paper Does Not Paper Does Not  Paper Does Not 
Feed Properly
Feed ProperlyFeed Properly Feed Properly” on page 68 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you have turned off the printer in step 1, you will need to retry 
printing, because this operation cancels any print jobs in progress.
If you cannot remove the paper or the paper tears inside the printer, 
or if the paper jam error continues after removing the paper, contact 
the Customer Care Center.
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							Troubleshooting
70
Paper Jams Paper jams inside 
the transport unitRemove the paper according to the following procedure.
1. Open the rear cover. 
2. When you can see the jammed paper, slowly pull the paper out. 
Be careful not to touch the components inside the printer.
If you cannot extract the paper, turn the printer off, and then turn it back on. 
The remaining paper will be ejected automatically.
3. Close the rear cover.
4. If you could not extract the paper in step 2, remove the cassette.
5. Slowly pull the jammed paper out. 
6. If any paper is sticking out of the cassette, reload the paper in the cassette.
7. Reload the paper in the sheet feeder if necessary, and press the RESUME
RESUMERESUME RESUME 
button on the printer.
When reloading the paper into the printer, refer to “Paper Does Not 
Paper Does Not Paper Does Not  Paper Does Not 
Feed Properly
Feed ProperlyFeed Properly Feed Properly” on page 68 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you have turned off the printer in step 2, you will need to retry 
printing, because this operation cancels any print jobs in progress.
If you cannot remove the paper or if the paper tears inside the printer, 
or if the paper jam error continues after removing the paper, contact 
the Customer Care Center.
ProblemPossible CauseTr y  Th is
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							Troubleshooting
71
Paper Jams Paper jams in the 
duplex transport 
sectionRemove the paper according to the following procedure.
1. Remove the cassette.
If the paper is loaded in the sheet feeder, remove the paper from the sheet 
feeder.
2. Stand the printer with the rear side down.
Support the cover and the paper support with your hands when 
standing the printer.
3. Slowly pull the jammed paper out while pulling the green cover toward you.
Put back the printer immediately after removing the jammed paper.
4. If any paper is sticking out of the cassette, reload the paper in the cassette.
Reload paper in the sheet feeder, if necessary.
5. Insert the cassette into the printer.
6. Press the RESUME
RESUMERESUME RESUME button on the printer.
When reloading the paper into the printer, refer to “Paper Does Not 
Paper Does Not Paper Does Not  Paper Does Not 
Feed Properly
Feed ProperlyFeed Properly Feed Properly” on page 68 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, 
or if the paper jam error continues after removing the paper, contact 
the Customer Care Center.
ProblemPossible CauseTr y  Th is
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							Troubleshooting
72
Handling Error Messages
When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the appropriate 
action to correct the error. 
Number of 
FlashesPossible CauseTr y  Th is
Two flashesPrinter is out of 
paper/Paper does 
not feedReload paper in the sheet feeder or cassette and press the RESUME
RESUMERESUME RESUME button.
Three flashesPaper jam/Paper 
output tray is 
closedClear the jammed paper, reload paper in the printer, then press the RESUME
RESUMERESUME RESUME 
button. If the paper output tray is closed, open it.
See “Paper Jams
Paper JamsPaper Jams Paper Jams” on page 69.
Four flashesEmpty ink tankPress the RESUME
RESUMERESUME RESUME button to resume printing with an empty ink tank. Replace it 
with a new ink tank immediately after the printing. It may damage the printer if you 
continue printing with an empty ink tank. 
See “Replacing an Ink Tank
Replacing an Ink TankReplacing an Ink Tank Replacing an Ink Tank” on page 37.
Five flashesPrint head not 
installed/Print head 
not installed 
correctly/Defective 
print headInstall the print head. If the print head is already installed, remove the print head 
and check the electrical contacts for foreign matter, then reinstall.
After reinstalling the print head, you may need to realign it.
If this error still remains, the print head may be damaged. Contact the Customer 
Care Center.
Six flashesInner cover is openClose the inner cover and press the RESUME
RESUMERESUME RESUME button.
Eight flashes Waste ink 
absorber* almost 
fullThe printer has a built-in waste ink absorber for the ink used during print head 
cleaning.
Eight flashes indicates that the waste ink absorber is nearly full.
Press the RESUME
RESUMERESUME RESUME button to cancel the error so you can continue printing. 
Before the waste ink absorber becomes completely full, contact the Customer Care 
Center.
Nine flashes A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable, press the RESUME
RESUMERESUME RESUME button and reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer.  Use a 
digital cameras or digital video camcorder compatible with this printer.
* The waste ink absorber absorbs ink used during cleaning.
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							Troubleshooting
73
Ten  f las h esCannot print on 
both sides of the 
pageThe size of paper may not be compatible with Automatic Duplex Printing. Pressing 
the RESUME
RESUMERESUME RESUME button will discharge the paper, and restart printing from the front 
side of the next paper. The reverse side will not be printed when an error occurs.
For detailed information on the paper compatible with Automatic Duplex Printing, 
refer to “Automatically Printing on Both Sides of the Page” in the 
User’s Guide.
Eleven flashesAutomatic print 
head alignment 
failedPossible causes are as follows:

Letter-sized paper is not loaded on the sheet feeder.

Ink has run out or ink tanks are not installed correctly.
See “Ink tank is not seated properly/Ink tank is empty
Ink tank is not seated properly/Ink tank is emptyInk tank is not seated properly/Ink tank is empty Ink tank is not seated properly/Ink tank is empty” on page 63.

Ink level is low

Print head nozzles are clogged.
Press the RESUME
RESUMERESUME RESUME button. 
See “Printing the Nozzle Check Pattern
Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Printing the Nozzle Check Pattern” on page 44 for information on how to 
print a nozzle check pattern.

The paper output slot has been exposed to a strong light source preventing 
correct print head alignment. 
Press the RESUME
RESUMERESUME RESUME button and move the printer to a darker location. Try to align 
the print head again.
If the print head alignment fails again, manually align the print head. For a 
detailed description of manual alignment, refer to “Aligning the Print Head” in the 
User’s Guide.
POWER
POWERPOWER POWER lamp flashes 
alternately green and 
orangeAn error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it after a while.
If the problem remains, contact the Customer Care Center.
Number of 
FlashesPossible CauseTr y  Th is
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							Troubleshooting
74
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Writing Error/Output 
Error/
Communication 
ErrorPrinter is not ready Ensure that the POWER
POWERPOWER POWER lamp lights green.
If the POWER
POWERPOWER POWER lamp is off, turn the printer on.
The POWER
POWERPOWER POWER lamp will flash green when the printer is initializing. Wait until the 
POWER
POWERPOWER POWER lamp stops flashing.
When the POWER
POWERPOWER POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to “Handling Error Messages
Handling Error MessagesHandling Error Messages Handling Error Messages” on page 
72.
Paper is not loaded Load paper and press the RESUME
RESUMERESUME RESUME button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source with the paper feed switch on the printer or in the printer driver.
Paper is not loaded 
correctlyRemove the paper, fan the paper to ensure that sheets are not sticking together, 
and reload the paper correctly into the sheet feeder or cassette.
Printer port setting 
does not match the 
interface connected 
to the printerCheck the printer port settings.
1. Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start 
Opening the Printer Properties Dialog Box Directly from the Start Opening the Printer Properties Dialog Box Directly from the Start  Opening the Printer Properties Dialog Box Directly from the Start 
Menu
MenuMenu Menu” on page 21.
2. Click the Port
PortPort Port tab (or the Details
DetailsDetails Details tab) to confirm the port settings. 
A USB port is selected if either USBnnn (Canon PIXMA iP6000D) or 
USBPRNnn (Canon PIXMA iP6000D) is indicated.
If the port setting is not correct, change the port setting according to the 
interface you are using on the Port
PortPort Port tab (or the Details
DetailsDetails Details tab), or reinstall the 
printer driver.
Faulty connection Ensure that the printer cable is securely connected to the computer.

If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.

There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer driver is not 
installed properlyUninstall then reinstall the printer driver.
1. Click Start
StartStart Start, and select All Programs 
All Programs All Programs  All Programs (or Programs
ProgramsPrograms Programs), Canon PIXMA 
Canon PIXMA Canon PIXMA  Canon PIXMA iP6000D
iP6000DiP6000D iP6000D 
    
Manual
ManualManual Manual, and Uninstall
UninstallUninstall Uninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver.
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							Troubleshooting
75
Writing Error/Output 
Error/
Communication 
ErrorPrinter port error Verify the printer port status.
1. Click Start
StartStart Start, right-click My Computer
My ComputerMy Computer My Computer and select Properties
PropertiesProperties Properties.
When using versions of Windows other than Windows XP, right-click My 
My My  My 
Computer
ComputerComputer Computer on the desktop and select Properties
PropertiesProperties Properties.
2. Click the Hardware
HardwareHardware Hardware tab and click Device Manager
Device ManagerDevice Manager Device Manager. Double-click Universal 
Universal Universal  Universal 
Serial Bus controllers
Serial Bus controllersSerial Bus controllers Serial Bus controllers, and USB Printing Support
USB Printing SupportUSB Printing Support USB Printing Support.
When using Windows Me or Windows 98, click the Device Manager
Device ManagerDevice Manager Device Manager tab. 
Double-click Universal Serial Bus controllers
Universal Serial Bus controllersUniversal Serial Bus controllers Universal Serial Bus controllers, and Canon PIXMA iP6000D
Canon PIXMA iP6000DCanon PIXMA iP6000D Canon PIXMA iP6000D.
3. Check whether the General
GeneralGeneral General tab shows any unusual condition.
Cannot print with 
Automatic Duplex 
PrintingSize of loaded 
paper is incorrectEnsure that the size of loaded paper is suitable for Automatic Duplex Printing
Automatic Duplex PrintingAutomatic Duplex Printing Automatic Duplex Printing.
Incorrect paper size 
is selectedCheck the Paper Size
Paper SizePaper Size Paper Size setting from within your application to ensure that it 
matches the size of the paper loaded.
Check Paper Size
Paper SizePaper Size Paper Size on the Page Setup
Page SetupPage Setup Page Setup tab in the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box 
(Windows) or the Page Setup
Page SetupPage Setup Page Setup dialog box (Macintosh) to ensure that it matches 
the size of the paper loaded.
For the paper size compatible with Automatic Duplex Printing
Automatic Duplex PrintingAutomatic Duplex Printing Automatic Duplex Printing, refer to 
“Automatically Printing on Both Sides of the Page” on the 
User’s Guide.
To print on both sides of the page manually, follow the procedure 
below.
On the Page Setup
Page SetupPage Setup Page Setup tab, clear the Duplex Printing
Duplex PrintingDuplex Printing Duplex Printing check box. Then try printing 
again.
When using Mac OS 9.x, select Options
OptionsOptions Options from the pop-up menu in the Print
PrintPrint Print dialog 
box, and then clear the Automatic
AutomaticAutomatic Automatic check box. Then try printing again. Mac OS X 
does not support the manual duplex printing.
“Error No.: 300” *Printer is not ready Ensure that the POWER
POWERPOWER POWER lamp lights green.
If the POWER
POWERPOWER POWER lamp is off, turn the printer on.
The POWER
POWERPOWER POWER lamp will flash green when the printer is initializing. Wait until the 
POWER
POWERPOWER POWER lamp stops flashing.
When the POWER
POWERPOWER POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to “Handling Error Messages
Handling Error MessagesHandling Error Messages Handling Error Messages” on page 
72.
Printer is not 
properly connectedEnsure that the printer is securely connected to the computer.

If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.

There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer you want to 
use is not selected 
on the Printer
PrinterPrinter Printer pop-
up menu on the 
Print
PrintPrint Print dialog box.Select iP6000D
iP6000DiP6000D iP6000D on the Printer
PrinterPrinter Printer pop-up menu on the Print
PrintPrint Print dialog box.
If iP6000D
iP6000DiP6000D iP6000D does not appear on the Printer
PrinterPrinter Printer pop-up menu, add the printer 
following the procedures described in the 
Easy Setup Instructions.
“Error No.: 1700”*Waste ink absorber 
almost full**The printer has a built-in waste ink absorber to hold the ink used during print 
head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the RESUME
RESUMERESUME RESUME button to clear the error so you can continue printing. Before 
the waste ink absorber becomes completely full, contact the Customer Care 
Center.
“Error No.: 1851”*Inner cover is open 
when printing 
startsClose the inner cover, then press the RESUME
RESUMERESUME RESUME button.
ProblemPossible CauseTr y This
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							Troubleshooting
76
“Error No.: 1856”*Inner cover is 
opened while 
printingClose the inner cover, then press the RESUME
RESUMERESUME RESUME button. Try printing again.
“Error No.: 2001”*A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable, press the RESUME
RESUMERESUME RESUME button on the printer and 
reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.
“Error No.: 2500”*Automatic print 
head alignment 
failedSee “Eleven flashes” in “Handling Error Messages
Handling Error MessagesHandling Error Messages Handling Error Messages” on page 73.
* When using Mac OS 9.x, a character is displayed before the error number.
** The waste ink absorber absorbs ink used during cleaning, for example. When you experience this error, you will need to 
call for servicing to replace the waste ink absorber and to check the printer for proper operation.
ProblemPossible CauseTr y This
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							Appendix
77
Appendix
AppendixAppendix Appendix
Installing the Printer Driver when using Mac OS 9.x
When using Mac OS 9.x, install the printer driver following the procedure below.
1Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM.
2Open the Mac OS 9.x folder on the CD-ROM, then double–click the Printer 
Driver folder.
3Double-click the Installer icon in the Printer Driver folder.
4Read the License Agreement and click Accept, if you agree.
5Click Install.
The printer driver will load automatically.
6If the message “No other applications can be running…” is displayed, click 
Continue.
7When the “Installation was successful” screen displays, click Restart.
8Open the Mac OS 9.x folder on the CD-ROM, then double-click the Memory 
Card Utility folder.
9Double-click the Memory Card Utility.mpkg icon. Follow the on-screen 
instructions.
10If prompted, restart your computer.
11Open the Mac OS 9.x folder on the CD-ROM, then double-click the 
Application folder.
12Double-click on the software to be installed. Follow the on-screen 
instructions.
13When the “Installation has Finished” screen appears, click OK.
14When prompted, restart your computer.
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							Appendix
78
15Select the Apple menu, then Chooser.
16Click the PIXMA iP6000D icon in the Chooser.
17Close the Chooser.
18To ensure highest quality output, carry out print head alignment.
NoteRegister your product at www.registercanon.com to ensure product 
support.
NoteRefer to the 
Printer Driver Guide for Mac OS 9 located on the Setup 
Software & Users Guide CD-ROM
 for instructions on how to align the 
print head.
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