Canon printer PIXMA iP6000D User Manual

							Printing Maintenance
59
1With the printer on, load a sheet of Letter-sized plain paper in the sheet 
feeder.
2Open the BJ Printer Utility dialog box.
(1)Double-click the hard disk icon where the printer driver was installed, the 
Applications
ApplicationsApplications Applications folder, and the Utilities
UtilitiesUtilities Utilities folder.
(2)Double-click the Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility Printer Setup Utility icon.
When using Mac OS X v.10.2.x, double-click the Print Center
Print CenterPrint Center Print Center icon.
(3)Select iP6000D
iP6000DiP6000D iP6000D from the Name
NameName Name list and click Utility
UtilityUtility Utility.
When using Mac OS X v.10.2.x, select iP6000D
iP6000DiP6000D iP6000D from the Name
NameName Name list and click 
Configure
ConfigureConfigure Configure.
(4)Select iP6000D
iP6000DiP6000D iP6000D from the Product
ProductProduct Product list and click Maintenance
MaintenanceMaintenance Maintenance.
3Align the print head automatically.
(1)
(1)(1) (1) Select Test Print
 Te st  P r i n t Te st  P r i n t  Te st  P r i n t  f r o m  
the pop-up menu.
(2)
(2)(2) (2) Click Print Head Alignment
Print Head AlignmentPrint Head Alignment Print Head Alignment.
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							Printing Maintenance
60
4Check the printed pattern.
If the pattern is printed as shown below, the print head is aligned automatically. The 
printer is now ready to use.
Notes

If the pattern is not printed successfully, open the cover and ensure 
that the ink tanks are correctly installed.

If the pattern is still not printed successfully, refer to “Eleven 
flashes” in “Handling Error Messages
Handling Error MessagesHandling Error Messages Handling Error Messages” on page 72.
(3)
(3)(3) (3) Read the message and click Print 
Print Print  Print 
Head Alignment.
Head Alignment.Head Alignment. Head Alignment.
Note
It takes about 60 seconds to start printing. 
Do not open the cover while printing.
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							Troubleshooting
61
Troubleshooting
TroubleshootingTroubleshooting Troubleshooting
Troubleshooting usually falls into one of the following categories. In this chapter you will 
find the most common printing problems. Refer to the 
Users Guide for additional 
information on topics not covered in this section. When an error message is displayed on 
the LCD or photos cannot be printed properly from a digital camera, refer to the 
Direct 
Printing Guide
.
 “Cannot Install the Printer Driver
Cannot Install the Printer DriverCannot Install the Printer Driver Cannot Install the Printer Driver” on page 62
 “Print Quality is Poor or Contains Errors
Print Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains Errors Print Quality is Poor or Contains Errors” on page 63
 “Troubleshooting Printer Hardware
Troubleshooting Printer HardwareTroubleshooting Printer Hardware Troubleshooting Printer Hardware” on page 65
 “Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly Paper Does Not Feed Properly” on page 68
 “Paper Jams
Paper JamsPaper Jams Paper Jams” on page 69.
 “Handling Error Messages
Handling Error MessagesHandling Error Messages Handling Error Messages” on page 72
 “An Error Message Appears on the Screen
An Error Message Appears on the ScreenAn Error Message Appears on the Screen An Error Message Appears on the Screen” on page 74
When Error Occurs
When Error OccursWhen Error Occurs When Error Occurs
The BJ Status Monitor opens and displays a message when an error occurs. Take the 
appropriate action described in the message.
The message may vary depending on your operating system.
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							Troubleshooting
62
Cannot Install the Printer Driver
ProblemPossible CauseTr y  Th is
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the Easy Setup Instructions packaged with your printer for proper printer 
driver installation.
If the installer was forced to be terminated due to an error, Windows may be 
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. 
Reinstall the printer driver. If this problem persists, refer to your Windows 
documentation for more information.
Other applications 
(including anti-virus 
software) running 
in the backgroundOther applications opened on your computer can interfere with the installation 
routine. Close all open software applications before reinstalling the printer driver. 
Refer to the 
Easy Setup Instructions for installing the printer driver.
Installation does 
not start 
automatically when 
the 
Setup Software 
& User’s Guide CD-
ROM is inserted 
into the drive
If the printer driver installation did not start automatically when you inserted the Setup Software & User’s Guide CD-ROM into the CD-ROM drive:
1. Click Start
StartStart Start and select My Computer
My ComputerMy Computer My Computer. 
2. Double-click the CD-ROM
CD-ROMCD-ROM CD-ROM icon.
For non-Windows XP, open the My Computer
My ComputerMy Computer My Computer window, and then double-click the 
CD-ROM
CD-ROMCD-ROM CD-ROM icon.
Double-click the CD-ROM
CD-ROMCD-ROM CD-ROM icon on your desktop to start installation.
Installation CD-
ROM is not working 
properlyEnsure that there are no problems with the 
Setup Software & User’s Guide CD-
ROM.
If there is any problem with the 
Setup Software & User’s Guide CD-ROM, contact 
the Customer Care Center.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the CD-ROM
CD-ROMCD-ROM CD-ROM icon is displayed on the desktop. 
Unable to proceed 
beyond the Printer 
Printer Printer  Printer 
Port
PortPort Port screen
Reinstall the printer driver.
Reinstall the printer driver.Reinstall the printer driver. Reinstall the printer driver.
1.Click Cancel
CancelCancel Cancel on the Printer Connection
Printer ConnectionPrinter Connection Printer Connection 
screen.
2.Click Start Over
Start OverStart Over Start Over on the Installation 
Installation Installation  Installation 
Failure
FailureFailure Failure screen.
3.Click Back
BackBack Back on the Easy Install
Easy InstallEasy Install Easy Install screen.
4.Click Exit
ExitExit Exit on the Welcome
WelcomeWelcome Welcome screen, then 
remove the CD-ROM.
5.Turn the printer and the computer off.
6.Check the cable connection.
7.Restart the computer.
8.Carefully follow the procedures 
described in the 
Easy Setup Instructions 
and reinstall the driver.
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							Troubleshooting
63
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/Colors are 
Wrong/White 
Streaks appearInk tank is not 
seated properly/Ink 
tank is emptyCheck that the ink tanks are firmly seated in the print head and reseat them if 
necessary.
Check that the correct ink tanks are installed and that they are in the correct 
order.
Check to see if all the orange tape has been peeled off as shown in (1). If there 
remains a part of the orange tape as shown in (2), remove it thoroughly.
If ink tank is empty, replace the ink tank. See “
““ “Replacing an Ink Tank
Replacing an Ink TankReplacing an Ink Tank Replacing an Ink Tank” on page 
37.
Print head is 
misalignedAlign the print head.
See “
““ “Aligning the Print Head
Aligning the Print HeadAligning the Print Head Aligning the Print Head” on page 57.
.. .
Print head nozzles 
are cloggedPrint the nozzle check pattern to check for uneven ink output.
See “
““ “Printing the Nozzle Check Pattern
Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Printing the Nozzle Check Pattern” on page 44.
.. .
See “
““ “Print Head Cleaning
Print Head CleaningPrint Head Cleaning Print Head Cleaning” on page 49.
Paper loaded wrong 
side upCheck the print side of the paper.
Follow the instructions packaged with your specialty media for 
loading and handling.
Incorrect paper 
type
On the Main
MainMain Main tab of the printer driver, confirm that the Media Type
Media TypeMedia Type Media Type selected 
matches the paper loaded.
In the Print 
 Print  Print   Print dialog box of the printer driver, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-
up menu, and then confirm that the Media Type
Media TypeMedia Type Media Type selected matches the paper 
loaded.
Glossy photo paper 
other than the 
Canon specialty 
media is usedSelect Other Photo Paper
Other Photo PaperOther Photo Paper Other Photo Paper from
 
    Media Type
Media TypeMedia Type Media Type. It may resolve the problem. Load one 
sheet at a time and remove each sheet as soon as it is printed.
Print Quality is not 
set properlyBe sure to set the Print Quality
Print QualityPrint Quality Print Quality setting to High
HighHigh High in Windows, or Fine
FineFine Fine in Macintosh.
1. Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box.
2. On the Main
MainMain Main tab, click High
HighHigh High for the Print
PrintPrint Print Quality
QualityQuality Quality setting.
When you cannot choose the High
HighHigh High setting or when the print quality does not 
improve, select Custom
CustomCustom Custom, click Set
SetSet Set and then adjust the Quality
QualityQuality Quality bar for higher 
print quality.
1. Open the Print
PrintPrint Print dialog box.
2. Select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-up menu and then click Detailed 
Detailed Detailed  Detailed 
Setting
SettingSetting Setting.
3. Drag the Print Quality
Print QualityPrint Quality Print Quality slide bar to the Fine
FineFine Fine end.
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							Troubleshooting
64
Printed Paper Curls 
or Ink BlotsPaper being used is 
too thinUse High Resolution Paper, Photo Paper Pro or other Canon specialty paper to 
print images that have high color saturation.
Color Intensity 
setting is too high Reduce the Intensity
IntensityIntensity Intensity setting in the printer driver and try printing again.
1. Open the Printer
PrinterPrinter Printer Properties
PropertiesProperties Properties dialog box.
2. On the Main
MainMain Main tab, select Manual 
Manual Manual  Manual for Color Adjustment
 Color Adjustment Color Adjustment  Color Adjustment, and then click Set
SetSet Set.
3. Drag the Intensity
IntensityIntensity Intensity slide bar to adjust the intensity.
1. Open the Print
PrintPrint Print dialog box.
2. Select Color Options
Color OptionsColor Options Color Options from the pop-up menu.
3. Drag the Intensity
IntensityIntensity Intensity slide bar to set the intensity.
Paper feed roller is 
dirtyClean the paper feed roller.
See “Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly Paper Does Not Feed Properly” on page 68.
Printed Surface is 
ScratchedInappropriate 
paper type is usedCheck to see if the paper you are printing on is too thick.
See “
““ “Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid” on page 3.
If paper is curled, it may be smudged or may not feed properly. Make the paper 
flat. Refer to “Uncurling the Media” on the 
Users Guide.
Note that smudging may occur at the top and bottom edges of the paper when 
using Borderless Printing
Borderless PrintingBorderless Printing Borderless Printing. Ensure that the paper you are using is compatible with 
Borderless Printing
Borderless PrintingBorderless Printing Borderless Printing.
See “Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless PrintingMedia Types Suitable for Borderless Printing Media Types Suitable for Borderless Printing” on page 33.
Thick paper is used Select the Prevent paper abrasion
Prevent paper abrasionPrevent paper abrasion Prevent paper abrasion check box to widen the clearance between the 
print head and the loaded paper.
1. Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box.
2. Click the Maintenance
MaintenanceMaintenance Maintenance tab and then Custom Settings
Custom SettingsCustom Settings Custom Settings.
In Windows XP and Windows 2000
When not logged on as a computer administrator or Administrators, 
you cannot open the Custom Setting
Custom SettingCustom Setting Custom Setting dialog box.
For further information on how to log on as an administrator, refer to 
your Windows documentation.
3. Select the Prevent paper abrasion
Prevent paper abrasionPrevent paper abrasion Prevent paper abrasion check box and click Send
SendSend Send.
Click OK
OKOK OK when the confirmation message appears. 
1. Open the BJ Printer Utility 
BJ Printer Utility BJ Printer Utility  BJ Printer Utility dialog box.
2. Select Custom Settings 
Custom Settings Custom Settings  Custom Settings from the pop-up menu.
3. Select Prevent paper abrasion
Prevent paper abrasionPrevent paper abrasion Prevent paper abrasion.
When Prevent paper abrasion
Prevent paper abrasionPrevent paper abrasion Prevent paper abrasion is selected in the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box 
(Windows) or selected from Custom Settings
Custom SettingsCustom Settings Custom Settings in the BJ Printer Utility
BJ Printer UtilityBJ Printer Utility BJ Printer Utility dialog box 
(Macintosh), the setting is also applied under direct printing with the digital 
camera.
Paper abrasion can be prevented by pressing the RESUME
RESUMERESUME RESUME button on 
the printer. With the printer on, hold down the RESUME
RESUMERESUME RESUME button until 
the POWER
POWERPOWER POWER lamp flashes seven times. To cancel the setting, turn off 
the printer.
Back of Paper is 
SmudgedInside of the printer 
is dirtyIf the inside of the printer is dirty, printed paper may be smudged. Periodically 
clean the inside of printer.
For details on how to clean the inside of printer, refer to “Cleaning the Inside of 
the Printer” in the 
User’s Guide.
ProblemPossible CauseTr y This
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							Troubleshooting
65
Troubleshooting Printer Hardware
ProblemPossible CauseTr y  Th is
Printer Does Not 
Start or Printer 
Stops During 
Print JobsThe card slot is 
write-enabled.If the card slot is write-enabled using the Memory Card Utility, “Card Slot is Write-
Enabled” appears on the LCD and printing is disabled.
Change the card slot setting to the read-only mode.
1. Check that a memory card is not inserted in the printer.
2. Click the  icon found on the right side of the task bar.
3. Click Change Drive Attribute
Change Drive AttributeChange Drive Attribute Change Drive Attribute from the pop-up menu.
USB Memory Card Setting
USB Memory Card SettingUSB Memory Card Setting USB Memory Card Setting screen appears.
4. Select Read-only Mode
Read-only ModeRead-only Mode Read-only Mode.
1. Check that a memory card is not inserted in the printer.
2. Double-click the hard disk icon where the printer driver was installed, the 
Applications
ApplicationsApplications Applications (or Applications (Mac OS 9)
Applications (Mac OS 9)Applications (Mac OS 9) Applications (Mac OS 9)) folder.
3. Double-click the PIXMA iP6000D Memory Card Utility
PIXMA iP6000D Memory Card UtilityPIXMA iP6000D Memory Card Utility PIXMA iP6000D Memory Card Utility icon.
3. Select Read-only Mode
Read-only ModeRead-only Mode Read-only Mode.
4. Click OK
OKOK OK.
Print head has 
overheated due to 
long periods of 
continuous printingStop printing and turn the printer off for at least 15 minutes to allow the print head 
to cool down.
The print head tends to overheat when printing continuously for long periods of 
time. The print head is designed to automatically pause at line breaks before 
resuming printing in order to cool down.
The area around the print head can become extremely hot during 
extended print operation. Always avoid touching the print head and 
its peripheral components.
Printing high-
resolution 
photographs and 
graphicsWait until the print job finishes.
The POWER
POWERPOWER POWER lamp flashes green while the print data is being processed. Printing 
photographs and high-density graphics can take time.
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							Troubleshooting
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ProblemPossible CauseTr y  Th is
There may be 
problems with your 
operating systemRestart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use BJ Status Monitor
BJ Status MonitorBJ Status Monitor BJ Status Monitor in Windows or 
Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility Printer Setup Utility (or Print Center
Print CenterPrint Center Print Center) in Macintosh for the deletion.
1. Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start MenuOpening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu” 
on page 21.
2. Click the Maintenance
MaintenanceMaintenance Maintenance tab and then Start Status Monitor
Start Status MonitorStart Status Monitor Start Status Monitor.
3. Click Display Print Queue
Display Print QueueDisplay Print Queue Display Print Queue.
4. Select Cancel All Documents 
Cancel All Documents Cancel All Documents  Cancel All Documents in the Printer
PrinterPrinter Printer menu.
In Windows Me or Windows 98
Click to select an undesired document and select Purge Print 
Purge Print Purge Print  Purge Print 
Documents 
Documents Documents  Documents in the Printer
PrinterPrinter Printer menu.
5. When the confirmation message is displayed, click Yes
Ye sYe s Ye s.
The print job is deleted.
In Windows 2000, the print jobs may not be deleted.
1. Select Applications
ApplicationsApplications Applications from the Go
GoGo Go menu.
2. Double-click the Printer Setup Utility 
Printer Setup Utility Printer Setup Utility  Printer Setup Utility icon in the Utilities
UtilitiesUtilities Utilities folder.
When using Mac OS X v.10.2.x, double-click the Print Center
Print CenterPrint Center Print Center icon.
3. Double-click iP6000D
iP6000DiP6000D iP6000D displayed under Name
NameName Name in the Printer List
Printer ListPrinter List Printer List.
4. Click to select an undesired document and click  . 
The print job is deleted.
Incorrect paper 
source is selectedEnsure that Paper Feed Switch
Paper Feed SwitchPaper Feed Switch Paper Feed Switch is selected from Paper Source
Paper SourcePaper Source Paper Source (Windows) or the 
Print
PrintPrint Print dialog box (Macintosh) in the printer driver. If Paper Feed Switch
Paper Feed SwitchPaper Feed Switch Paper Feed Switch is selected, 
load paper in the paper source selected with paper feed switch on the printer.
If you select other settings, ensure that paper is loaded in the correct paper 
source.
For a detailed description of the printer driver settings, refer to “Changing the 
Paper Source” in the 
User’s Guide.
Paper output tray is 
closedOpen the paper output tray.
Inner cover is open Close the inner cover and press the RESUME
RESUMERESUME RESUME button.
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							Troubleshooting
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ProblemPossible CauseTr y  Th is
Cannot Print to 
End of JobIncorrect page size 
is selectedEnsure that the page size setting matches the size of the paper loaded in the 
printer:

Check the Paper Size
Paper SizePaper Size Paper Size setting from within your application to ensure that it 
matches the size of the paper loaded.

Check the Page Setup
Page SetupPage Setup Page Setup tab in the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box of the printer 
driver (Windows) or the Page Setup
Page SetupPage Setup Page Setup dialog box of the printer driver (Macintosh) 
to ensure that it matches the size of the paper loaded.
There is not enough 
free space on the 
hard diskYour operating system may be out of free disk space.
Check the available space on your computer’s hard disk.
The size of the print 
data is too large
Check the size of the print data. For Windows XP and Windows 2000, if the size of 
the data is too large, part of it may be lost. When the spool format is EMF, follow 
the procedure below.
1. Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box.
2. On the Main
MainMain Main tab, click Print Options
Print OptionsPrint Options Print Options.
3. Select the Reduce spool data size
Reduce spool data sizeReduce spool data size Reduce spool data size check box, and click OK
OKOK OK.
When Reduce spool data size
Reduce spool data sizeReduce spool data size Reduce spool data size is set, the print quality may be 
degraded.
Use reduced 
Use reduced Use reduced  Use reduced 
printing
printingprinting printing is not 
selected when 
performing 
automatic duplex 
printingIn automatic duplex printing, the printable area at the top of the page is 0.08 in/2 
mm narrower than the usual area, therefore the bottom edge may not be printed. 
Select Use reduced printing
Use reduced printingUse reduced printing Use reduced printing in the printer driver.
Print layout may be altered with the Use reduced printing
Use reduced printingUse reduced printing Use reduced printing function.
1. Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box.
2. Click Print Area Setup
Print Area SetupPrint Area Setup Print Area Setup in the Page Setup
Page SetupPage Setup Page Setup tab and select Use reduced printing
Use reduced printingUse reduced printing Use reduced printing.
1. In the Print
PrintPrint Print dialog box, select Duplex Printing & Margin
Duplex Printing & MarginDuplex Printing & Margin Duplex Printing & Margin from the pop-up menu.
2. Select Automatic Duplex Printing
Automatic Duplex PrintingAutomatic Duplex Printing Automatic Duplex Printing, and select Use reduced printing
Use reduced printingUse reduced printing Use reduced printing in Print 
Print Print  Print 
Area
AreaArea Area.
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							Troubleshooting
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Paper Does Not Feed Properly
ProblemPossible CauseTr y  Th is
Paper Does Not 
Feed ProperlyInappropriate paper 
type is usedCheck to see if the paper you are printing on is too thick.
See “Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid” on page 3.
If paper is curled, it may be smudged or may not feed properly. Make the paper 
flat. Refer to “Uncurling the Media” on the 
Users Guide.
Inner cover is open. Close the inner cover and click the RESUME
RESUMERESUME RESUME button on the printer.
Ensure that the inner cover is completely closed, since if it is not, you cannot print 
because the paper will not feed properly. 
Paper feed roller is 
dirtyFollow the steps described below to clean the paper feed rollers.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Select the paper feed roller of the sheet feeder or cassette by pressing the 
paper feed switch on the printer.
3. Hold down the RESUME
RESUMERESUME RESUME button down and release after the POWER
POWERPOWER POWER lamp flashes 
three times.
The paper feed roller rotates as it cleans.
4. Repeat this cleaning operation two times.
5. Load three or more sheets of Letter-sized plain paper lengthways in the sheet 
feeder or cassette selected in step 2.
6. Hold down the RESUME
RESUMERESUME RESUME button down and release after the POWER
POWERPOWER POWER lamp flashes 
three times.
Paper is fed and output.
7. Repeat this operation three times.
If the printer still does not feed the paper properly through the printer, even after 
the cleaning operation, repeat the procedure.
There are foreign 
objects inside the 
sheet feeder or 
cassetteIf a foreign object, such as a paper clip or a pencil, has fallen into the printer, turn 
off the printer and unplug the power cord from the power outlet before you try to 
remove it. If you are unable to remove it easily, contact the Customer Care Center.
Paper is loaded 
incorrectlyEnsure that paper is loaded correctly. Slide the paper guides against the paper 
stack, so that the paper will not be loaded beyond the load limit mark. See 
“Loading Paper
Loading PaperLoading Paper Loading Paper” on page 3 and “Canon Speciality Media
Canon Speciality MediaCanon Speciality Media Canon Speciality Media” on page 13.
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