Canon printer PIXMA iP5200R User Manual

							Troubleshooting77
Handling Error Messages
When a printer error occurs, the  ALARM lamp flashes orange in the way as shown below. The 
number of flashes (orange) indicates the type of error that has occurred. Count the flashes 
and take the appropriate action to correct the error. 
Number of 
FlashesPossible CauseTr y This
Two flashesPrinter is out of 
paper/Paper does 
not feedReload paper in the Auto Sheet Feeder or Cassette and press the  RESUME/CANCEL 
button.
Three flashesPaper jam/Paper 
Output Tray is 
closedIf paper is jammed, remove the jammed pape r, reload paper in the printer, then 
press the  RESUME/CANCEL  button. If the Paper Output Tray is closed, open it.
See  “Paper Jams ” on page 73.
Four flashesThe ink tank 
installed may not 
be installed 
properly/The ink 
has run outPossible causes are as follows:
z The ink tank may not be installed properly (The lamp on the ink tank is off). 
Install the appropriate ink tank.
z The ink has run out (The lamp on the ink tank flashes). 
Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, press the  RESUME/
CANCEL  button with the ink tank installed. Then printing can continue under the 
ink out condition. Replace the empty ink  tank immediately after the printing. The 
printer may be damaged if printing is  continued under the ink out condition. 
If multiple ink tank lamps are flashing, check how fast they flash. Fast 
flashing (at about one second interval) indicates the ink is empty. 
Slow flashing (at about three second interval) indicates ink is low. For 
details on different flashing speeds, see  “Getting the Ink Level 
Information ” on page 38.
Five flashesPrint Head not 
installed/Print 
Head not installed 
correctly/Defective 
Print HeadInstall the Print Head. If the Print Head is already installed, remove the Print Head 
and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the Customer 
Care Center.
Six flashesInner Cover is openClose the Inner Cover and press the  RESUME/CANCEL button.
Do not open or close the Inner Cover during printing because this can damage the 
printer.
Seven flashesThe ink tank is not 
installed in the 
appropriate 
positionPossible causes are as follows:
z Some ink tanks are not installed in place. 
z More than one ink tanks of the same color are installed. 
Confirm that the ink tanks are installed in the appropriate positions. 
See  “Replacing an Ink Tank ” on page 37.
Eight flashes Waste ink absorber  almost full The printer has a built-in waste ink absorb
er for the ink used during print head 
cleaning, for example.
Eight flashes indicates that the waste ink absorber is nearly full.
Press the  RESUME/CANCEL  button to cancel the error so you can continue printing. 
Before the waste ink absorber becomes completely full, contact the Customer Care 
Center. (You will need to replace a particular part of the printer.)
Canon recommends that you call for service as soon as this error 
occurs. Once the waste ink absorber becomes completely full, 
printing cannot be performed until the Waste ink tank is replaced.
Note the number of flashes Repeats 
						

							Troubleshooting
78
Nine flashes A specified period of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printer Disconnect the camera cable and reconnect it.
Depending on the model or brand of
 your device, you may have to 
select a print mode compliant with PictBridge before connecting the 
device. 
You may also have to turn on the device or select Play mode manually 
after connecting the device to the printer. 
Perform necessary operations according to the instruction manual 
supplied with your device.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camc order compatible with this printer.
Te n  f la s h e sCannot print on 
both sides of the 
pageThe size of paper may not be compatible with automatic duplex printing. Pressing 
the RESUME/CANCEL  button will discharge the paper, and restart printing from the 
front side of the next pape r. The reverse side will not be printed when an error 
occurs.
The sizes of media suitable for automatic duplex printing are Letter and 5 x 7/
127.0 x 177.8 mm.
Eleven flashesAutomatic print 
head alignment 
failedPossible causes are as follows:
z Letter-sized paper is not loaded on the Auto Sheet Feeder.
Press the  RESUME/CANCEL  button on the printer to clear the error, then load 
one sheet of Letter-sized paper in the Auto Sheet Feeder. 
Automatic print head alignment cannot be performed using paper from the 
Cassette. For automatic print head alignment, always load paper in the Auto 
Sheet Feeder.
z Print Head nozzles are clogged.
Press the  RESUME/CANCEL  button on the printer to clear the error, and then 
print out the nozzle check pattern to  examine the print head condition. 
See  “Printing the Nozzle Check Pattern ” on page 47 for information on how to 
print a nozzle check pattern.
z The Paper Output Slot has been exposed to a strong light source preventing 
correct print head alignment. 
Press the  RESUME/CANCEL  button to clear the error and move the printer to a 
darker location.
After carrying out the above measures, if the problem continues after aligning the 
Print Head again, press the  RESUME/CANCEL button to clear the error, and then 
perform manual print head alignment. For details on manual print head alignment, 
refer to “Aligning the Print Head” in the 
User’s Guide.
Thirteen FlashesThe remaining level 
of the ink tank 
cannot be correctly 
detectedAn ink tank that was once empty is installed. 
Replace the ink tank.
Printing under the situation may damage the Print Head. Canon shall not be liable 
for any printer malfunction or damage caused by refilled ink tanks.
If you want to continue printing with the refilled ink tank installed, press and hold 
the  RESUME/CANCEL  button for at least 5 seconds, and then release it. Using 
refilled ink tanks are memorized.
*  This operation will release the function for detecting the remaining ink level. 
Fourteen flashesThe ink tank cannot 
be recognizedThe ink tank may not be compatible with this printer (The lamp on the ink tank is 
off). 
Install the appropriate ink tank. 
See  “Replacing an Ink Tank ” on page 37.
Fifteen flashesThe ink tank cannot 
be recognizedInk tank errors have occurred (The lamp on the ink tank is off). 
Replace the ink tank.
See  “Replacing an Ink Tank ” on page 37.
Number of 
FlashesPossible CauseTr y This 
						

							Troubleshooting79
An Error Message Ap pears on the Screen
POWER (green) and  ALARM 
(orange) lamps flash 
alternately An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
ProblemPossible CauseTr y This
Writing Error/
Output Error or 
Communication 
Error in USBnnn or 
MPUSBPRNnn (“n” 
represents a 
number)Printer is not ready Ensure that the 
POWER lamp lights.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash green when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  ALARM lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, refer to  “Handling Error 
Messages ” on page 77.
Paper is not loaded Load paper and press the  RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source with the Paper Feed Switch on  the printer, or select it in the printer 
driver.
Printer port setting 
does not match the 
interface connected 
to the printer Check the printer port settings.
1. Click 
Start and select  Control Panel , Printers and Other Hardware , and then 
Printers and Faxes .
For non-Windows XP, click  Start, select  Settings , and then  Printers.
2. Select the icon of your printer.
3. Open the  File menu and select  Properties.
4. Click the  Ports tab (or the  Details tab) to confirm the port settings.
A USB port is selected if either  USBnnn (Canon iP5200R) or MPUSBPRNnn 
(Canon iP5200R)  (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the 
interface you are using on the  Ports tab (or the  Details tab), or reinstall the 
printer driver.
Faulty connection Ensure that the printer cable is securely connected to the computer.
z If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the  computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer driver is not 
installed properly Uninstall then reinstall the printer driver.
1. Click 
Start, and select  All Programs  (or Programs ), the name of your printer, 
and  Uninstall .
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 
Setup Guide and reinstall the printer 
driver.
Number of 
FlashesPossible CauseTr y This 
						

							Troubleshooting
80
Writing Error/Output 
Error in CNBJNP 
nnnnnnPrinter is not ready Ensure that the 
POWER lamp lights green.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash green when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  ALARM lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to  “Handling Error Messages ” on page 
77.
Paper is not loaded Load paper and press the  RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source with the Paper Feed Switch on  the printer, or select it in the printer 
driver.
Printer port setting 
does not match the 
interface connected 
to the printer Check the printer port settings.
1. Open the Printer Properties dialog box.
See  “Opening the Printer Properties Dial og Box Directly from the Start 
Menu ” on page 35.
2. Click the Port tab (or the Details tab) and select CNBJNPnnnnnn (“n”  represents a number) as the printer port to be used.
The settings of both 
the access point 
and the printer are 
not identical Check the settings of the access point and modify the settings of printer as 
same as those of the access point. For information on the access point settings, 
refer to the access point manual.
For information on how to set a WEP, refer to “How to set a WEP key” of 
“Troubleshooting” in the 
Network Guide.
The network setting 
of the computer is 
not correct Make sure that the computer can communicate with the access point.
The radio status is 
poor Adjust the installation positions and the antenna direction while monitoring the 
radio status with IJ Network Tool.
The distance 
between printer 
and access point is 
too far Relocate the printer and access point as closely together as is possible.
There is an 
obstruction or a 
source of radio 
wave interference Communication between different rooms or floors is generally poor. Adjust the 
installation locations of the devices.
There may be a device such as a micr
owave oven that is using the same 
frequency bandwidth as the wireless station. Place the wireless LAN devices as 
far away from the radio wave interference source as possible.
Printer setup is not 
completed/The 
printer driver is not 
installed Complete the printer setup. If the printer driver in not installed, follow the 
procedure described in the 
Setup Guide to install the printer driver.
Access control is 
configured on the 
access point On the access point, additionally regist
er the IP address or MAC address of the 
printer and the computer, or disable the access control. 
The access control 
is set to the printer Print out the network setting information and verify if the IP address filtering or 
the MAC address filtering is enabled on th
e printer. For details on printing the 
network setting information, see “Printing Out Network Setting Information” of 
“Changing and Confirming Network Settings” in the 
Network Guide.
If the printer is configured to use the a ccess control, register the IP address or 
the MAC address of your computer to the printer. For details on settings, see 
“Changing the Settings in the Access Control Tab (Windows)” or “Changing the 
Settings in the Access Control Tab (Macintosh)” of “Changing and Confirming 
Network Settings” in the 
Network Guide.
ProblemPossible CauseTr y This 
						

							Troubleshooting81
Cannot print with 
Automatic Duplex 
PrintingIncorrect paper size 
is selectedCheck the Paper Size  setting from within your application to ensure that it 
matches the size of the paper loaded.
Check  Paper Size  on the Page Setup  tab in the printer properties dialog box 
(Windows) or the  Page Setup dialog box (Macintosh) to ensure that it matches 
the size of the paper loaded.
The sizes of media suitable for automatic duplex printing are Letter and 5 x 7/
127.0 x 177.8 mm.
To print on both sides of the page manually, follow the procedure 
below.
On the  Page Setup  tab, clear the  Automatic check box. Then try printing again.
The manual duplex printing function cannot be used.
“Error No.: 300”  Printer is not ready Ensure that the 
POWER lamp lights green.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash green when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  ALARM lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, refer to  “Handling Error 
Messages ” on page 77.
Printer is not 
properly connected Ensure that the printer is securely connected to the computer.
z
If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the  computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer you want to 
use is not selected 
on the  Printer pop-
up menu on the 
Print  dialog box Select 
iP5200R  on the Printer pop-up menu on the  Print dialog box.
If  iP5200R  does not appear on the  Printer pop-up menu, do the following to 
confirm the printer settings:
1. Select  Edit Printer List  from the Printer pop-up menu on the  Print dialog box.
The  Printer List  opens.
2. Ensure that the  iP5200R is selected in the  Printer List.
If  iP5200R  is not displayed in the  Printer List, click Add to add the printer. For 
details, refer to the Printer Setup Utility Help in the Mac Help.
“Error No.: 306”  Cannot print over 
the wireless LAN
Make sure that the printer is turned on. The printer cannot communicate 
through the network, refer to “Troubleshooting” in the Network Guide.
“Error No.: 1700” Waste ink absorber 
almost full
The printer has a built-in waste ink absorb
er to hold the ink used during print 
head cleaning, for example. This error message indicates that this ink absorber 
is nearly full.
Press the  RESUME/CANCEL  button to clear the error so you can continue 
printing. Before the waste ink absorber becomes completely full, contact the 
Customer Care Center.
When you experience this error, you will  need to call for servicing to replace the 
waste ink absorber and to check the printer for proper operation.
“Error No.: 1851” Inner Cover is open 
when printing 
startsClose the Inner Cover, then press the 
RESUME/CANCEL button.
“Error No.: 1856” Inner Cover is 
opened while 
printingClose the Inner Cover, then press the 
RESUME/CANCEL button.
One page of the print data being sent at the time of the error will be erased, so 
print that page again.
ProblemPossible CauseTr y This 
						

							Troubleshooting
82
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still 
camera or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
“Error No.: 2001”A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable and reconnect it.Depending on the model or brand of your device, you may have to 
select a print mode compliant with PictBridge before connecting 
the device. 
You may also have to turn on th
e device or select Play mode 
manually after connecting the device to the printer. 
Perform necessary operations according to the instruction manual 
supplied with your device.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.
“Error No.: 2500” Automatic Print 
Head alignment 
failedSee “Eleven flashes” in 
“Handling Error Messages ” on page 77.
Camera Error MessagePossible CauseTr y This 
Printer in use/Printer 
warming up Images are being printed from 
the computer Wait until printing ends. The printer automatically starts 
printing the images from the camera after completing the 
current printing.
The printer is warming up Wait until warm-up ends. When it is ready, the printer starts  printing automatically.
No paper /Paper Error  No paper is loaded Load paper  in either the Auto Sheet Feeder or Cassette which 
you have selected with the Paper Feed Switch on the printer, 
and select  Continue
*1 in the display on your camera.
The Paper Output Tray is 
closed Open the Paper Output Tray to resume printing.
The Inner Cover is open Close the Inner Cover and select  Stop in the display on your 
camera to stop printing.
Paper jam  A paper is jammed in the  printer Select 
Stop in the display on your camera to stop printing. 
Remove the jammed paper, load new paper, and press the 
RESUME/CANCEL  button on the printer and retry printing. 
Printer cover open The Top Cover is open Close the Top Cover on the printer.
No printhead  The Print Head is defective or  not installed (The ALARM 
lamp on the printer flashes 
orange five times.) Install a Print Head according to the 
Setup Guide.
If the Print Head has already been installed, remove the Print 
Head and reinstall it. 
If the error still remains, the Print Head may be defective. 
Contact the Customer Care Center.
Waste tank 
(ink absorber
*2) full The waste ink absorber is 
nearly full The printer has a built-in waste ink absorber to hold the ink 
used during print head cleaning, for example. This error 
message indicates that the waste ink absorber is nearly full.
You can continue printing by selecting 
Continue
*1 on the display 
on your camera.
However, because printing is disabled once the waste ink 
absorber becomes completely full and until the waste ink tank 
is replaced, you are recommended to contact the Customer Care 
Center as early as possible. (You will need to replace a particular 
part of the printer.)
ProblemPossible CauseTr y This 
						

							Troubleshooting83
*1 To resume printing, you can press the  RESUME/CANCEL button on the printer instead of selecting  Continue.
*2 The waste ink absorber absorbs ink used during cleaning, for example. If this message appears, you will need to call for  servicing to replace the absorber and to  check the printer for proper operation.
Low ink level It is about time to replace the 
ink tank with a new one Slow flashing (about three second in red) of an ink tank lamp 
indicates that ink in this tank is low. Prepare a new ink tank.
Select 
Continue
*1 in the display on your camera to resume 
printing.
No ink The ink tank may not be  installed properly (Printer 
ALARM lamp flashes orange 
four times/Ink tank lamp is 
off) Install the appropriate ink tank.
The ink has run out (Printer 
ALARM  lamp flashes orange 
four times/Ink tank lamp 
flashes fast (at about one 
second interval)) Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, 
select 
Continue
*1 in the display on your camera with the ink 
tank installed. Then printing can continue under the ink out 
condition. Replace the empty ink tank immediately after the 
printing. The printer may be damaged if printing is continued 
under the ink out condition.
If multiple ink tank lamps are flashing, check how 
fast they flash. Fast flashing (at about one second 
interval) indicates the ink is empty. Slow flashing 
(at about three second interval) indicates ink is 
low. For details on different flashing speeds, see 
“ Getting the Ink Level Information ” on page 38.
Some ink tanks are not 
installed in place, or more 
than one ink tanks of the 
same color are installed 
(Printer  ALARM lamp flashes 
orange seven times/Ink tank 
lamp flashes fast (at about 
one second interval)) Confirm that the ink tanks are installed in the appropriate 
positions.
See 
“Replacing an Ink Tank ” on page 37.
The ink tank may not be 
compatible with this printer 
(Printer  ALARM lamp flashes 
orange fourteen times/Ink 
tank lamp is off) Install the appropriate ink tank.
Ink Error/No ink An ink tank that was once  empty is installed (Printer 
ALARM lamp flashes orange 
thirteen times) Replace the ink tank.
Printing under the situation may damage the Print Head. Canon 
shall not be liable for any printer malfunction or damage caused 
by refilled ink tanks. 
If you want to continue printing with the refilled ink tank 
installed, press and hold the 
RESUME/CANCEL button for at 
least five seconds, and then release it. Using refilled ink tanks 
are memorized.
* This operation will release the function for detecting the 
remaining ink level.
Hardware Error/No ink Ink tank errors have occurred  (Printer ALARM lamp flashes 
orange fifteen times) Replace the ink tank.
Printer error An error requiring servicing  might have occurred (Printer 
POWER lamp flashes green 
and  ALARM  lamp flashes 
orange alternately) Disconnect the cable between th
e printer and the camera, turn 
off the printer, and unplug the power cord of the printer from 
the power supply. After a while, plug the power cord of the 
printer back in, turn on the printer, and then reconnect the 
camera to the printer.
If the same error occurs, contact the Customer Care Center.
Camera Error MessagePossible CauseTr y This  
						

							Troubleshooting
84
zPictBridge or Canon Bubble Jet Direct  compatible digital cameras can be 
connected to your printer for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridge- 
or Bubble Jet Direct-compatible cameras. The error messages and operations 
may vary depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, count the number of 
flashes (in orange) the  ALARM lamp on the printer makes and check for the 
cause of the error and take the appropriate action. For details, see  “Handling 
Error Messages ” on page 77.
z Connecting a digital camera not compatible with PictBridge or Bubble Jet 
Direct makes the  ALARM lamp on your printer flash (in orange) nine times. In 
such a case, unplug the cable connecting the camera to the printer.
z A communication time out occurs if printing takes a long time or if it takes too 
much time to send data. This may stop  printing. In such a case, disconnect 
the cable between the printer and the camera, and reconnect it. Then, turn 
the camera on, if it does not automatically turn on. If the problem is still 
unresolved, select some other photo and check if it can be printed or not.
z Depending on the model or brand of your PictBridge compliant device, you 
may have to select a print mode before connecting the device. 
You may also have to turn on the device or select Play mode manually after 
connecting the device to the printer. 
Perform necessary operations according  to the instruction manual supplied 
with your device.
z The print head nozzles may be clogged if printing becomes faint or colors are 
incorrect. See  “When Printing Becomes Faint or Colors are Incorrect ” on page 
46.
z If the paper is curled or its surface is scratched during printing, make sure 
that you are using the correct type of paper. If this error occurs even when 
you are using the correct type of paper, select  Prevent paper abrasion on 
Custom Settings  in the printer driver. See  “Print Results Not Satisfactory or 
Contains Errors ” on page 67.
z To disconnect the cable connected between the digital camera and printer, 
follow the procedure below.
1. Disconnect the cable from the printer.
2. Turn off the digital camera.
3. Disconnect the cable from the digital camera.
When disconnecting the cable, be sure to hold the connector by its sides.
z For the errors indicated on the camera and their solution, also refer to the 
user’s manual of the camera. For other troubles on the digital camera, 
contact the manufacturer. 
						

							Appendix85
Appendix
„Printing Photographs Directly from a Canon Bubble Jet Direct 
Compatible Digital Camera
Let’s take a look at the media types that can be set on the Canon Bubble Jet Direct 
compatible digital camera connected to this printer and their limitations.
Media Types for Digital Camera
When you connect a digital camera, you can use the following media:
zFor the digital camera operation method and troubleshooting, refer to 
your digital camera manual. For print error messages, see  “Cannot 
Print Properly from the Digital Camera ” on page 82.
z By operating the digital camera, you can make the following prints:
- You can make a standard print from the image displayed in the single 
display mode or in the index display mode.
- You can print specified numbers of images, or make an index print by  editing the DPOF.
- For the images taken with an ExifPrint-compatible digital camera, the  ExifPrint function can be used.
- If date printing is set from the digital camera, the date when the  photograph was taken is to be printed (excluding the index print).
- Images will be scaled automatically according to the image size set  on the digital camera and the size of the media set on the printer.
Digital Camera Setting Media Type
Card #1 Photo Paper Pro 4 x 6 / 101.6 x 152.4 mm
Card #2 Photo Paper Plus Glossy 4 x 6 / 101.6 x 152.4 mm
Photo Paper Plus Semi-gloss 4 x 6 / 101.6 x 152.4 mm
Glossy Photo Paper 4 x 6 / 101.6 x 152.4 mm
Card #3 Photo Paper Plus Glossy 5 x 7 / 127.0 x 177.8 mm
LTR Photo Paper Pro Letter
Photo Paper Plus Glossy Letter
Photo Paper Plus Semi-gloss Letter
Glossy Photo Paper Letter
A4 Photo Paper Pro A4 Photo Paper Plus Glossy A4
Photo Paper Plus Semi-gloss A4
Glossy Photo Paper A4 
						

							Appendix
86
zThe digital camera does not support the following functions:
- Print quality setting
-Printer maintenance
z Images other than Exif may not be index-printed.