Canon printer PIXMA iP5200R User Manual

							Troubleshooting67
Print Results Not Satisfactory or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/Colors are 
Wrong/White 
Streaks appear Print Head nozzles are 
clogged
Open the Top Cover and check if all ink tank lamps are lit.
See 
“Replacing an Ink Tank ” on page 37 .
Print the nozzle check pattern to check for uneven ink output.
See  “Printing the Nozzle Check Pattern ” on page 47 .
When a specific color is missing from th e nozzle check pattern, clean the Print 
Head.
See  “Print Head Cleaning ” on page 52.
Print Head is 
misaligned Perform Automatic Print Head Alignment.
See 
“Aligning the Print Head ” on page 60 .
If this does not solve the problem, re fer to “Routine Maintenance” of the 
User’s Guide and align the Print Head manually.
Paper loaded wrong 
side up Check the print side of the paper.
Follow the instructions packaged with your specialty media for 
loading and handling.
Incorrect paper type
On the  Main tab of the printer driver, ensure that the  Media Type selected 
matches the paper loaded.
In the  Print  dialog box of the printer driver, select  Quality & Media from the 
pop-up menu, and then ensure that the  Media Type selected matches the 
paper loaded.
Glossy photo paper 
other than the Canon 
specialty media is 
used Select 
Other Photo Paper  from
 Media Type. It may resolve the problem. Load 
one sheet at a time and remove each  sheet as soon as it is printed.
Print Quality is not set 
properly Be sure to set the 
Print Quality setting to High in Windows, or  Fine in 
Macintosh.
1. Open the printer properties dialog box.
2. On the  Main tab, click  High for the  Print Quality  setting.
When you cannot choose the  High setting or when the print quality does 
not improve, select  Custom, click Set and then adjust the  Quality bar for 
higher print quality.
1. Open the  Print dialog box.
2. Select  Quality & Media  from the pop-up menu and then click  Detailed 
Setting .
3. Drag the  Print Quality  slide bar to the  Fine end. 
						

							Troubleshooting
68
Printed Ruled Lines 
are DisplacedPrint Head is 
misaligned Align the Print Head. See 
“Aligning the Print Head ” on page 60.
Print Quality not set 
properly Be sure to set the 
Print Quality setting to High in Windows, or  Fine in 
Macintosh.
1. Open the printer properties dialog box.
2. On the  Main tab, click  High for the  Print Quality  setting. 
When you cannot choose the  High setting or when the print quality does 
not improve, select  Custom, click Set and then adjust the  Quality bar for 
higher print quality.
1. Open the  Print dialog box.
2. Select  Quality & Media  from the pop-up menu and then click  Detailed 
Setting .
3. Drag the  Print Quality  slide bar to Fine end.
Printed Paper Curls 
or Ink Blots Paper being used is 
too thin Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to 
print images that have high color saturation.
Incorrect paper type
On the  Main tab of the printer driver, ensure that the  Media Type selected 
matches the paper loaded.
In the  Print dialog box of the printer driver, select  Quality & Media from the 
pop-up menu, and then ensure that the  Media Type selected matches the 
paper loaded.
Printed Surface is 
Scratched/Back of 
Paper is Smudged Inappropriate paper 
type is used
Check to see if the paper you are printing on is too thick or curled.
See 
“Print Media to Avoid ” on page 4.
Note that smudging may occur at the to p and bottom edges of the paper when 
using  Borderless Printing . Ensure that the paper you are using is compatible 
with  Borderless Printing .
Paper feed roller is 
dirty Clean the paper feed roller.
See 
“Paper Does Not Feed Properly ” on page 72.
Inside of the printer is 
dirty If the inside of the printer is dirty, printed paper may be smudged. Periodically 
clean the inside of the printer.
See “Cleaning the Inside of the Printer” in the 
User’s Guide.
ProblemPossible CauseTr y This 
						

							Troubleshooting69
Printed Surface is 
Scratched/Back of 
Paper is Smudged Thick paper is used Select the 
Prevent paper abrasion check box to widen the clearance between 
the Print Head and the loaded paper.
Clear the  Prevent paper abrasion  check box once printing is 
complete.
1. Open the printer properties dialog box.
2. Click the  Maintenance  tab and then  Custom Settings .
In Windows XP and Windows 2000
When not logged on as a computer administrator or 
Administrators, you cannot open the  Custom Settings dialog 
box.
For further information on how to log on as an administrator, 
refer to your Windows documentation.
3. Select the  Prevent paper abrasion  check box and click Send.
Click  OK when the confirmation message appears. 
1. Open the  Canon IJ Printer Utility  dialog box.
2. Select  Custom Settings  from the pop-up menu.
3. Select the  Prevent paper abrasion  check box.
When the  Prevent paper abrasion  check box is selected in the printer 
properties dialog box (Windows) or selected from  Custom Settings in the 
Canon IJ Printer Utility  dialog box (Macintosh), the setting is also applied 
under direct printing with the digital camera.
Paper abrasion can be prevented by pressing the  RESUME/
CANCEL  button on the printer. With the printer on, hold down the 
RESUME/CANCEL  button until the POWER lamp flashes green 
seven times, and then release the button. To cancel the setting, 
turn off the printer.
Media is curled If the paper is curled, it may  become marked or not feed properly. Use paper 
after correcting paper curl as follows.
1. Place the paper on a flat surface with the print side
*1 face up, then cover it 
with plain regular paper to avoid damaging the surface.
2. Roll up the paper in the opposite direction as shown in the figure below.
3. Check the printing paper if paper curl is corrected within approximately 2  to 5 mm / 0.08 to 0.2 in
*2.
It is recommended to print the curl-corrected paper one sheet at a time.
ProblemPossible CauseTr y This
(1)
*1(2)
*2
*1 
						

							Troubleshooting
70
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print JobsInk tank is empty If the ink tank lamp is flashing fast, ink is empty. Replace the ink tank and close 
the Top Cover. If printing is not finished yet, just press the  RESUME/CANCEL button 
on the printer to continue printing in the “no ink” state. Replace the ink tank as 
soon as possible after printing finishes.
Continuing to print in the “no ink” state may cause damage to the printer. See 
“ Replacing an Ink Tank ” on page 37.
If multiple ink tank lamps are flashing, check how fast they flash. Fast 
flashing (at about one second interval) indicates the ink is empty. 
Slow flashing (at about three second interval) indicates ink is low. For 
details on different flashing speeds, see  “Getting the Ink Level 
Information ” on page 38.
Ink tank is not 
installed in the 
correct position If an ink tank lamp is flashing even though ink remains in that ink tank, it is 
inserted in the wrong position. Make sure that the correct ink tank color is inserted 
in each position.
See 
“Replacing an Ink Tank ” on page 37.
Ink tank is not fully 
inserted When the ink tank lamp is unlit, press the   mark on the ink tank until it clicks 
into place. The ink tank lamp lights red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank as illustrated in Figure 1. 
If any orange parts are left like in Figure 2, remove all of the orange parts.
*
(2) Incorrect
There remains the 
orange tape. Peel off 
the tape completely 
along the perforation.
(1) Correct
* An L-shaped notch appears on the ink 
tank. 
						

							Troubleshooting71
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print Jobs There may be 
problems with your 
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use 
Canon IJ Status Monitor in 
Windows or  Printer Setup Utility  (or Print Center ) in Macintosh for the deletion.
1. Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” 
on page 35.
2. Click the  Maintenance  tab and then  View Printer Status .
3. Click  Display Print Queue .
4. Select  Cancel All Documents  in the Printer  menu.
In Windows XP and Windows 2000
The print jobs may not be selected.
5. When the confirmation message is displayed, click  Ye s.
The print job is deleted.
In Windows Me and Windows 98
Click to select an undesired document and select  Purge Print 
Documents  in the Printer  menu.
1. Select  Applications  from the Go menu.
2. Double-click the  Printer Setup Utility  icon in the Utilities folder.
When using Mac OS X v.10.2, double-click the  Print Center icon.
3. Double-click the name of your printer displayed under  Name in the  Printer List .
4. Click to select an undesired document and click  .  The print job is deleted.
Cannot Print to 
End of Job Incorrect page size 
is selected Ensure that the page size setting matches the size of the paper loaded in the 
printer:
z
Check the  Paper Size  setting from within your application to ensure that it 
matches the size of the paper loaded.
z Check  Paper Size  on the Page Setup  tab in the printer properties dialog box of 
the printer driver (Windows) or the  Page Setup dialog box of the printer driver 
(Macintosh) to ensure that it matches the size of the paper loaded.
The size of the print 
data is too large Check the size of the print data. For Windows XP and Windows 2000, if the size of 
the data is too large, part of it may be lost. When the spool format is EMF, follow 
the procedure below.
1. Open the printer properties dialog box.
2. On the 
Page Setup  tab, click Print Options .
3. Select the  Reduce spool data size  check box, and click OK.
When  Reduce spool data size  is set, the print quality may be 
degraded.
Performing 
automatic duplex 
printing Select 
Use reduced printing  in the printer driver. It may solve the problem.
Print layout may be altered with the reduced printing function.
1. Open the printer properties dialog box.
2. Click Print Area Setup  in the Page Setup  tab and select  Use reduced printing .
1. In the Print dialog box, select  Duplex Printing & Margin  from the pop-up menu.
2. Select  Automatic Duplex Printing , and select Use reduced printing  in Print 
Area . 
						

							Troubleshooting
72
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed ProperlyInappropriate paper 
type is used Check to see if the paper you are printing on is too thick or curled.
See 
“Print Media to Avoid ” on page 4.
Flatten paper when it is curled.
Paper Feed Roller is 
dirty Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only 
when necessary.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Select the Paper Feed Roller of the Auto Sheet Feeder or Cassette by pressing 
the Paper Feed Switch on the printer.
3. Hold down the  RESUME/CANCEL button and release after the  POWER lamp 
flashes green three times.
The Paper Feed Roller rotates as it cleans.
4. Repeat step 3 twice.
5. Load three or more sheets of Letter-sized plain paper lengthways in the Auto  Sheet Feeder or Cassette selected in step 2.
6. Hold down the  RESUME/CANCEL button and release after the  POWER lamp 
flashes green three times.
Paper is fed and output.
7. Repeat step 6 three times.
If repeating this procedure three times or more does not solve the problem, 
contact the Customer Care Center.
Paper is loaded 
incorrectly Always load paper in the portrait orientation in the Auto Sheet Feeder or Cassette 
regardless of the print direction selected in the printer driver.
Ensure that paper is loaded correctly. Slide the paper guides against the paper 
stack. See 
“Loading Paper ” on page 4.
A large quantity of 
plain paper is 
loaded in the Auto 
Sheet Feeder Depending on the environment in which it is used (high temperature/high 
humidity/low temperature/low humidity), 
some types of plain paper may not feed 
correctly.
If this happens, reduce the number of  pages loaded to about the half the 
recommended maximum (stack approx. 5 mm or 0.2 inches high). 
						

							Troubleshooting73
Paper Jams
ProblemPossible CauseTr y This
Paper Jams Paper jams in the  Paper Output Slot/
Auto Sheet Feeder Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from 
the Auto Sheet Feeder or from the Paper 
Output Slot, whichever is easier. 
• If the paper tears and a piece remains inside the printer, open the Top Cover  and remove it.
Be careful not to touch the components inside the printer at this 
time. 
After removing all paper, close the Top Cover, turn the printer off and turn it 
back on.
• If you cannot pull the paper out, turn  the printer off and turn it back on. The 
paper will be ejected automatically.
2. Reload the paper into the printer and press the  RESUME/CANCEL button on the 
printer.
If you have turned off the printer in step 1, you will need to retry printing, 
because this operation cancels any print jobs in progress.
When reloading the paper into the printer, refer to  “Paper Does Not 
Feed Properly ” on page 72 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the 
paper jam error continues after removing the paper, contact the Customer Care 
Center. 
						

							Troubleshooting
74
Paper Jams Landscape Credit Card-sized Paper 
Jams inside the 
Printer You cannot load Credit Card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
1. Load a sheet of Credit Card-sized paper in the Auto Sheet Feeder.
Do not load it in the landscape orientation.
2. Press the  POWER button on the printer to turn off the power.
It may take a while for the printer to turn completely off after the  POWER button 
is pressed.
3. Press the  POWER button again on the printer to turn on the power.
The paper is fed and the jammed paper is ejected accordingly.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact the Customer Care Center.
Landscape 4 x 6 / 
101.6 x 152.4 mm 
size paper loaded 
in the Cassette 
jams inside the 
printer Load 4 x 6 / 101.6 x 152.4 mm media in the portrait orientation regardless of the 
print direction.
Remove the paper following the procedure below.
1. Press the 
POWER button of the printer to turn off the power. 
Then, open the Rear Cover.
2. Fold a piece of Letter-sized plain paper in four, push it in until it hits the  jammed paper, then pull out the paper folded in four. 
3. Close the Rear Cover, then press the  POWER button of the printer to turn on the 
power.
Wait until the jammed paper is automatically ejected. 
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact the Customer Care Center.
ProblemPossible CauseTr y This 
						

							Troubleshooting75
Paper Jams Paper jams inside  the printer 
(Transport Unit) Remove the paper according to the following procedure.
1. Open the Rear Cover. 
2. When you can see the jammed paper, slowly pull the paper out. 
Be careful not to touch the components inside the printer.
If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper will be ejected automatically.
3. Close the Rear Cover.
4. If you could not extract the paper  in step 2, remove the Cassette.
5. Slowly pull the jammed paper out. 
6. If any paper is sticking out of the Cassette, reload the paper in the Cassette.
7. Insert the Cassette into the printer again, and press the  RESUME/CANCEL 
button on the printer.
If you have turned off the printer in step 2, you will need to retry printing, 
because this operation cancels any print jobs in progress.
When reloading the paper into the printer, refer to  “Paper Does Not 
Feed Properly ” on page 72 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, or if the 
paper jam error continues after removing the paper, contact the Customer Care 
Center.
ProblemPossible CauseTr y This 
						

							Troubleshooting
76
Paper Jams Paper jams inside the printer 
(Duplex Transport 
Section) Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Auto Sheet Feeder, remove the paper from the Auto 
Sheet Feeder and close the Paper Support.
2. Stand the printer with the rear side down.
3. Slowly pull the jammed paper out whil e pulling the green cover toward you.
Put back the printer immediately after removing the jammed 
paper.
4. If any paper is sticking out of the Cassette, reload the paper in the Cassette. Reload paper in the Auto Sheet Feeder, if necessary.
5. Insert the Cassette into the printer.
6. Press the  RESUME/CANCEL  button on the printer.
When reloading the paper into the printer, refer to  “Paper Does Not 
Feed Properly ” on page 72 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, or if the 
paper jam error continues after removing the paper, contact the Customer Care 
Center.
ProblemPossible CauseTr y This