Canon printer PIXMA iP4300 User Manual

							77
Troubleshooting
Eight flashes: Ink absorber is almost 
full. The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue 
printing.
Before the ink absorber becomes completely full, contact a Canon service 
representative. (You will need to replace a particular part of the printer.)
ImportantCanon recommends that you call for service as soon as this error occurs. Once 
the ink absorber becomes completely full, printing cannot be performed until the 
ink absorber is replaced.
Nine flashes: No response from 
connected digital camera or video 
camcorder. / Connected digital camera 
or video camcorder is not compatible 
with this printer. Disconnect the cable connecting the printer and the device, and then reconnect 
it.
Depending on the model or brand of your device, you may have to select a 
PictBridge-compliant print mode on the device before connecting it to the 
printer. You may also have to turn on the camera or select Play mode manually 
after connecting the device to the printer. 
Perform necessary operations according your device’s instruction manual 
before reconnecting it to the printer.
If the error is still not resolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.
Ten Flashes: Cannot perform duplex 
printing. The size of paper may not be compatible with automatic duplex printing. The 
sizes of media suitable for auto duplex printing are A4, Letter, A5, and 5 x 7. 
Make sure that the size of the paper loaded in the printer is correct. Pressing the 
RESUME/CANCEL
 button will eject the paper and restart printing from the front 
side of the next paper. The reverse side of the ejected sheet will not be printed.
Eleven flashes: Automatic Print Head 
Alignment failed. Possible causes are as follows:
z
Paper of size other than A4 or Letter is loaded in the Auto Sheet Feeder.
Press the  RESUME/CANCEL  button on the printer to dismiss the error, then 
load a sheet of A4/Letter-sized paper in the Auto Sheet Feeder.
Automatic Print Head Alignment cannot be performed using paper from the 
Cassette. For Automatic Print Head Alignment, always load paper in the Auto 
Sheet Feeder.
z Print Head nozzles are clogged. 
Press the  RESUME/CANCEL  button to dismiss the error, and print the 
nozzle check pattern to check the status of the Print Head. See “Printing the 
Nozzle Check Pattern” on page 36.
z The Paper Output Slot is exposed to strong light.
Press the  RESUME/CANCEL  button to dismiss the error, and then adjust 
your operating environment and/or the position of the printer so that the 
Paper Output Slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning 
the Print Head again, press the  RESUME/CANCEL button to dismiss the error, 
and then perform Manual Print Head Alignment. For details on Manual Print 
Head Alignment, see “Manual Print Head Alignment” on page 47.
Thirteen Flashes: Ink level cannot be 
detected. The remaining ink level cannot be correctly detected.
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the 
RESUME/CANCEL 
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level 
is memorized. Please be advised that Canon shall not be liable for any printer 
malfunction or damage caused by refilled ink tanks.
See “Replacing an Ink Tank” on page 26.
Fourteen Flashes: Ink tank cannot be 
recognized. The ink tank is not compatible with this printer. (The lamp on the ink tank is off.) 
Install an appropriate ink tank.
See “Replacing an Ink Tank” on page 26.
CauseAction 
						

							78Troubleshooting
„POWER Lamp Flashes Green and ALARM Lamp Flashes Orange 
Alternately
If the  POWER  and ALARM  lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then 
unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon service representative.
Error Message Appears on the Screen
„ Writing Error/Output E rror/Communication Error
Fifteen Flashes: Ink tank cannot be 
recognized. An Ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
See “Replacing an Ink Tank” on page 26.
Sixteen Flashes: Ink has run out. Ink has run out. (The lamp on the ink tank flashes.) Replace the ink tank and close the Top Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the  RESUME/CANCEL 
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level 
is memorized. Please be advised that Canon shall not be liable for any 
malfunction or trouble which may be caused by continuation of printing under 
the ink out condition.
See “Replacing an Ink Tank” on page 26.
CauseAction
The printer is not ready. Confirm that the  POWER lamp is lit.
If the  POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green. 
If the  ALARM  lamp is flashing orange, an error may have occurred in the 
printer.
For details on how to resolve the error, see “ALARM Lamp Flashes Orange” on 
page 76.
Paper is not loaded. An out of paper error may have been left unattended for a period of time. Load paper and press the RESUME/CANCEL button.
If paper is loaded, make sure that the paper source (the Auto Sheet Feeder or 
Cassette) is selected correctly. If the paper source is not selected correctly, 
press the  Paper Feed Switch  or use the printer driver to change the paper 
source.
CauseAction 
						

							79
Troubleshooting
„ Error Regarding Auto matic Duplex Printing Is Displayed 
Printer port setting does not match the 
computer’s interface connecting the 
printer. Check the printer port settings.
(1)
Click  Start > Control Panel  > Printers and Other Hardware  > Printers and 
Faxes .
In non-XP Windows, click  Start > Settings  > Printers .
(2) Click the  Canon iP4300  icon.
(3) Open the  File menu and select  Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (Canon iP4300) (where n is a 
number) is selected for  Print to the following port(s) .
In Windows Me or Windows 98, click the  Details tab and make sure that 
MPUSBPRNnn (Canon iP4300)  is selected for Print to the following port .
If the port setting is not correct, change the port setting according to the 
interface you are using, or reinstall the printer driver.
The printer is not connected properly. Make sure that the printer cable is securely plugged in to the printer and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Printer driver is not installed properly. The printer driver may not be installed properly. Uninstall them following the  procedure described in the Printer Driver Guide on-screen manual and reinstall 
them following the procedure described in the  Easy Setup Instructions.
CauseAction
The correct media size is not selected 
in the printer driver. First, check the 
Page Size setting in the application software you are printing 
from.
Then, check the  Page Size setting on the  Page Setup sheet in the printer 
properties dialog box (Windows) or the  Page Setup dialog box (Macintosh).
The page sizes that can be used for Automatic Duplex Printing are Letter, A4, 
B5, A5, and 5 x 7 / 127.0 x 177.8 mm. Check that the page size of the loaded 
paper is correct.
NoteTo switch to manual duplex printing, follow the procedure below.
On the  Page Setup  sheet, clear the  Automatic check box. Then try printing 
again.
Manual duplex printing is not available.
CauseAction 
						

							80Troubleshooting
„Error No.: 300 Is Displayed
„Error No.: 1700 Is Displayed
CauseAction
The printer is not ready. Make sure that the printer is turned on, and that it is connected securely to the 
computer.
If the POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green.
When the  ALARM lamp is flashing orange, an error may have occurred on the 
printer. For details on how to resolve the error, see “ALARM Lamp Flashes 
Orange” on page 76.
Printer is not connected properly. Make sure that the USB cable is plugged in securely to the computer and the  printer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your printer is not selected in  Printer 
on the  Print dialog box. Select 
iP4300  in Printer  on the  Print dialog box.
If  iP4300  does not appear in  Printer, follow the procedure below to check that 
the driver for your printer is installed to your computer. 
(1) Select  Print and Fax Preferences  from Printer .
In Mac OS X v.10.2.8 or 10.3.x, select  Edit Printer List from Printer .
(2) Check that  iP4300 is displayed in the list of printers and that the check box is 
selected.
In Mac OS X v.10.2.8, check that  iP4300 is displayed in the  Printer List.
(3) If iP4300  is not displayed, click  Add(+) to add the printer.
If you cannot add the printer, follow the procedure described in the  Easy Setup 
Instructions  to reinstall the printer driver.
CauseAction
The ink absorber is almost full. The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL  button to cancel the error so you can continue 
printing.
Before the ink absorber becomes completely full, contact a Canon service 
representative. (You will need to replace a particular part of the printer.)
ImportantCanon recommends that you call for service as soon as this error occurs. Once 
the ink absorber becomes completely full, printing cannot be performed until the 
ink absorber is replaced. 
						

							81
Troubleshooting
„ Error No.: 1851 Is Displayed
„Error No.: 1856 Is Displayed
„Error No.: 2001 Is Displayed
„Error No.: 2500 Is Displayed
CauseAction
Inner Cover was open when you 
started printing. Close Inner Cover, then press the 
RESUME/CANCEL button on the printer. The 
printer resumes printing.
CauseAction
Inner Cover was opened while printing 
was in progress. Close the Inner Cover, then press the 
RESUME/CANCEL button on the printer.
A page of print data being sent at the time of the error will be erased, so print 
that page again.
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder connected is not compatible 
with this printer. Disconnect the cable connecting the printer and the device, and then reconnect 
it.
Depending on the model or brand of your device, you may have to select a 
PictBridge-compliant print mode on the device before connecting it to the 
printer. You may also have to turn on the camera or select Play mode manually 
after connecting the device to the printer. 
Perform necessary operations according your device’s instruction manual 
before reconnecting it to the printer.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.
CauseAction
Automatic Print Head Alignment has 
failed.
See “Eleven flashes: Automatic Print Head Alignment failed.” on page 77. 
						

							82Troubleshooting
Cannot Print Properly from a Digital Camera
The following are the possible errors that may occur  when printing directly from a digital still camera 
or digital video camcorder*, and the actions to resolve them.
* Hereafter, the digital still cameras and digital  video camcorders are collectively referred to as 
“digital camera” or “camera”.
Note
z PictBridge compatible digital cameras can be connected to your printer for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridge compatible cameras. The 
error messages and operations may vary depending on the camera you are using. If you are using a 
non-Canon PictBridge compatible camera and not sure how to dismiss the printer error message from 
the camera, check the status of the  ALARM lamp and dismiss the error message. For details on 
dismissing an error message from the printer, see “ALARM Lamp Flashes Orange” on page 76.
z If you connect a digital camera not compatible with PictBridge, the  ALARM lamp on your printer will 
flash orange nine times. In this case, unplug the cable connecting the camera to the printer to dismiss 
the error message.
z A communication time out occurs if printing takes a long time or if it takes too much time to send data. 
This may cancel printing. In such cases, disconnect the cable between the printer and the camera, and 
then reconnect it. Turn the camera on if it does not turn on automatically. If the problem is still not 
resolved, select a different photo and check if it can be printed.
z Your PictBridge compatible device may need to be switched to printing mode before it is connected to 
the printer, depending on the model of the camera. Also, it may need to be turned on manually or 
switched to playback mode after connected to the printer. Refer to your camera’s instruction manual 
and take perform necessary operation before connection.
z The print head nozzles may be clogged if printing becomes faint or colors are incorrect. See “When 
Printing Becomes Faint or Colors Are Incorrect” on page 35.
z If the paper is curled or its surface is scratched during printing, make sure that you are using the correct 
type of paper. If the problem is not resolved by using the correct type of paper, turn on the Prevent 
paper abrasion function. See “Printing on thick paper.” on page 68.
z For the errors indicated on the camera and their solution, also refer to your camera’s instruction 
manual. For details on other troubles with a digital camera, contact the manufacturer of the camera.
Error Message On CameraAction
“Printer in use” The printer is busy, perhaps processing a print job from the computer.
Wait until printing is complete. If the printer is warming up, wait until the warm-
up is complete. When it is ready, the printer starts printing your print job 
automatically.
“No paper” Load paper in the paper source, or press the  Paper Feed Switch to select a 
paper source with paper (either the Auto Sheet Feeder or Cassette), and select 
Continue
*1 in the display on your camera.
“Paper Error” If the Paper Output Tray is closed, open it. The printer resumes printing. If the  Inner Cover is open, close it and select Stop in the display on your camera to 
stop printing.
“Paper jam” Select  Stop in the display on your camera to stop printing.
Remove the jammed paper, load new paper, press the  RESUME/CANCEL 
button on the printer, and reprint.
“Printer cover open” Close the Top Cover on the printer.
“No Print Head” The Print Head is not installed or is defective. (The  ALARM lamp on the printer 
flashes five times.)
Follow the directions described in the  Easy Setup Instructions to install the Print 
Head.
If the Print Head is already installed, remove the Print Head and then reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your 
Canon service representative. 
						

							83
Troubleshooting
“Waste tank (ink absorber*2) full”/
“ink absorber*2 full” The printer has a built-in ink absorber to hold the ink used during Print head 
cleaning, for example.
This error message indicates that the ink absorber is nearly full.
You can continue printing for a while by selecting 
Continue
*1 in the display on 
your camera.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are recommended to 
contact a Canon service representative as early as possible. (You will need to 
replace a particular part of the printer.)
“No ink” You can check the printer status according to the way the  ALARM lamp on the 
printer (orange) and ink lamps (red) flash. Check the status of each lamp and 
take the appropriate action to resolve the error.
z Printer  ALARM  lamp flashes orange four times and the ink lamp is off
The ink tank may not be installed properly.
Install the appropriate ink tank.
z Printer  ALARM  lamp flashes orange four times and the ink lamp flashes fast 
(at about 1-second intervals)
Ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, select  Continue
*1 
in the display on your camera with the ink tank installed. Then printing can 
continue. Replacing the ink tank is recommended after the printing. The 
printer may be damaged if printing is continued under the ink out condition.
See “Replacing an Ink Tank” on page 26.
NoteIf multiple ink lamps are flashing, check how fast they are flashing. Fast 
flashing (at about 1-second intervals) indicates the tank is empty. Slow 
flashing (at about 3-second intervals) indicates ink is low.
For details on different flashing speeds, see “Getting the Ink Level 
Information” on page 26.
z Printer  ALARM  lamp flashes orange seven times and the ink lamp flashes 
fast (at about 1-second intervals)
Some ink tanks are not installed in the correct position, or more than one ink 
tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 26.
z Printer  ALARM  lamp flashes orange fourteen times and the ink lamp is off
The ink tank is not compatible with this printer.
Install an appropriate ink tank. See “Replacing an Ink Tank” on page 26.
z Printer  ALARM  lamp flashes orange sixteen times and the ink lamp flashes 
fast (at about 1-second intervals)
Ink has run out.
Replace the ink tank and close the Top Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the 
function for detecting the remaining ink level. Press and hold the  RESUME/
CANCEL  button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink 
level is memorized. Please be advised that Canon shall not be liable for any 
malfunction or trouble which may be caused by continuation of printing under 
the ink out condition.
See “Replacing an Ink Tank” on page 26.
Error Message On CameraAction 
						

							84Troubleshooting
*1To resume printing, you can also press the  RESUME/CANCEL button on the printer instead of 
selecting  Continue  on the camera.
*2The ink absorber absorbs ink used  during cleaning, for example. If this message appears, you will 
need to call for servicing to replace the absorbe r and to check the printer for proper operation.
“Ink Error” If the ALARM lamp on the printer flashes orange thirteen times, an ink tank that 
was once empty is installed.
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the  RESUME/CANCEL 
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink  level is memorized. Please be advised that Canon shall not be liable for any 
printer malfunction or damage caused by refilled ink tanks.
See “Replacing an Ink Tank” on page 26.
“Hardware Error” When the  ALARM lamp on the printer flashes orange fifteen times, an ink tank 
error has occurred. Replace the ink tank. See “Replacing an Ink Tank” on 
page 26.
“Printer error” An error requiring servicing may have occurred. (Printer  POWER lamp flashes 
green and  ALARM lamp flashes orange alternately.)
Disconnect the cable between the printer and the camera, turn off the printer, 
and unplug the power cord of the printer from the power supply. After a while, 
plug the power cord of the printer back in, turn on the printer, and then 
reconnect the camera to the printer.
If the same error occurs, contact your Canon service representative.
Error Message On CameraAction 
						

							85
Appendix
Appendix
Reading the On-screen Manuals
Along with this  Quick Start Guide , on-screen manuals are also suppl ied with your printer. For 
detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the  iP4300 On-screen Manual shortcut icon on the 
desktop, or click  Start > All Programs  (or Programs ) > Canon iP4300 Manual  > iP4300 On-
screen  Manual .
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual, double-click the  iP4300 On-screen Manual alias on the desktop.
System Requirements
Browser: Help Viewer
Note
z Microsoft Internet Explorer® 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or 
Internet Explorer version. We recommend that you keep your system up to date with Windows 
Update.
Note
If you installed the  User’s Guide from the Manual folder in the  Setup CD-ROM , open the folder in which 
you copied the  User’s Guide and double-click  top.htm.
Note
zThe on-screen manual may not be displayed properly depending on your operating system. We 
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen 
manuals. If Safari is not installed on your computer, download it from Apple Computer, Inc. 
website and install it. 
						

							86Appendix
Specifications
General Specifications
Printing resolution (dpi) 9600 (horizontal)* x 2400 (vertical)
* Ink droplets can be placed with a pitch of 1/9600 inch at minimum.
Print speed *
* Based on Canon standard  pattern.
Print speed may vary 
depending on system 
configuration, software, 
document complexity, print 
mode and page coverage. Black printing (text pattern)
Max Speed (Custom Setting 5): 30 ppm
Standard: 14.8 ppm
Color printing 
Max Speed (Custom Setting 5): 24 ppm
Standard: 11.6 ppm
Print width 8.0 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise level Approx. 34.0 dB (A) (when printing in the highest quality mode on Photo Paper Pro)
Operating environment Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Storage environment Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply AC 100-240 V, 50/60 Hz
Power consumption Printing: Approx. 11 W
Standby: Approx. 1 W
OFF: Approx. 0.5 W
External dimensions 
(with the Paper Support and 
Paper Output Tray retracted) Approx. 17.5 (W) x 11.9 (D) x 6.3 (H) inches /
Approx. 445 (W) x 303 (D) x 160 (H) mm
Weight Approx. 6.5 kg (Approx. 14.3 lb.)
Print Head Total 3584 nozzles (BK: 512 nozzles, C/M/Y/Dye Bk 512x6 nozzles)