Canon printer PIXMA iP4300 User Manual

							57
Routine Maintenance
1Make sure that the printer is turned on, and then remove any paper from the Auto 
Sheet Feeder.
2Press the Open Button to open the Paper Ou tput Tray and extend the Output Tray 
Extension.
3Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
4Load this and only this sheet of paper in the 
Auto Sheet Feeder with the open side to the 
front.
5Open the printer properties dialog box.
6Click the  Maintenance  tab, and then  Bottom Plate Cleaning .
7Follow the instructions displayed in the message.
The paper cleans the inside of the printer as it feeds through the printer.
If the ejected paper is smudged, clean the inside of the printer again.
If the problem is not resolved after performi ng cleaning twice, the protrusions inside the 
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions 
Inside the Printer” on page 59. 
						

							58Routine Maintenance
1Make sure that the printer is turned on, and then remove any paper from the Auto 
Sheet Feeder.
2Press the Open Button to open the Paper Ou tput Tray and extend the Output Tray 
Extension.
3Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
4Load this and only this sheet of paper in the 
Auto Sheet Feeder with the open side to the 
front.
5Open the  Canon IJ Printer Utility  dialog box.
6Make sure that Cleaning is selected in the pop-up menu.
7Click Bottom Plate Cleaning .
8Follow the instructions displayed in the message.
The paper cleans the inside of the printer as it feeds through the printer.
If the ejected paper is smudged, clean the inside of the printer again.
If the problem is not resolved after performi ng cleaning twice, the protrusions inside the 
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions 
Inside the Printer” on page 59. 
						

							59
Routine Maintenance
z Cleaning the Protrusions Inside the Printer
If protrusions inside the printer are stained, wipe  off any ink from the protrusions using a cotton 
swab or the like.
Important
Before cleaning the inner parts, be sure to turn the printer off. 
						

							60Troubleshooting
Troubleshooting
This section describes troubleshooting tips for  problems you may encounter when using the printer.
z “Cannot Install the Printer Driver” on page 61
z “Cannot Connect to Computer Properly” on page 63
z “Printing Speed Is Slow / USB 2.0 Hi -Speed Connection Does Not Work” on page 63
z  ““Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This Device 
Can Perform Faster” Message Is Di splayed (Windows XP Only)” on page 63
z “Print Results Not Satisfactory” on page 64
z “Cannot Print to End of Job” on page 64
z “Part of the Page Is Not Printed” on page 64
z “Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/
Straight Lines Are Misaligned” on page 64
z “Printed Paper Curls or Has Ink Blots” on page 66
z “Printed Surface Is Scratched/Paper Is Smudged” on page 66
z “Printer Does Not Start” on page 69
z “Paper Does Not Feed Properly” on page 70
z “Paper Jams” on page 72
z “ALARM Lamp Flashes Orange” on page 76
z “ALARM Lamp Flashes Orange” on page 76
z “POWER Lamp Flashes Green and ALARM Lam p Flashes Orange Alternately” on page 78
z “Error Message Appears on the Screen” on page 78
z  “Writing Error/Output Error/Communication Error” on page 78
z “Error Regarding Automatic Duplex  Printing Is Displayed” on page 79
z  “Error No.: 300 Is Displayed” on page 80
z  “Error No.: 1700 Is Displayed” on page 80
z  “Error No.: 1851 Is Displayed” on page 81
z  “Error No.: 1856 Is Displayed” on page 81
z  “Error No.: 2001 Is Displayed” on page 81
z  “Error No.: 2500 Is Displayed” on page 81
z “Cannot Print Properly from a Digital Camera” on page 82
If an Error Occurs When the Printer Is Connected to a Computer
When an error occurs in printing such as the printer is out of paper or paper is jammed, a 
troubleshooting message is displa yed automatically. Take the appropriate action described in the 
message.
The message may vary depending on the version of your Windows operating system.
Note
If you cannot find appropriate tips for your problem, refer to the on-screen manuals. 
						

							61
Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed beyond the Printer 
Connection screen. If you were unable to proceed beyond the Printer Connection screen, follow the 
procedure below to reinstall the printer driver.
(1)
Click  Cancel  on the  Printer Connection  screen.
(2) Click  Start Over  on the Installation Failure  screen.
(3) Click  Back on the screen that appears next.
(4) Click  Exit on the  Welcome  screen, then remove the CD-ROM.
(5) Turn the printer off.
(6) Restart the computer.
(7) Make sure you have no application software running, including anti-virus 
software.
(8) Follow the procedure described in the  Easy Setup Instructions to reinstall the 
printer driver. 
						

							62Troubleshooting
Installation does not start automatically 
when the Setup CD-ROM  is inserted 
into your computer’s disc drive.
Click  Start > My Computer  > double-click the CD-ROM icon.
In non-XP Windows, open the  My Computer window and then double-click the 
CD-ROM icon.
NoteTo use the Run command to start the setup program, specify your disc drive and 
then the name of the setup program, Msetup4.exe. The drive letter of the disc 
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there may be a problem 
with the CD-ROM. Contact a Canon service representative.
Installation procedure not followed 
correctly. Follow the procedure described in the 
Easy Setup Instructions for proper 
installation.
If the drivers were not installed correctly, uninstall the printer driver, restart your 
computer, and then reinstall the drivers. Refer to the  Printer Driver Guide on-
screen manual.
NoteIf the installer was forced to be terminated due to an Windows error, the system 
may be in an unstable condition and you may not be able to install the drivers. 
Restart your computer before reinstalling.
The  Setup CD-ROM  is defective.
Click Start, select  My Computer , and confirm that CD-ROM icon   is visible.
In non-XP Windows, double-click the  My Computer icon and confirm that the 
CD-ROM icon   is visible in the window.
Confirm that the CD-ROM icon is displayed when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer. If the icon is still not 
displayed, try different disks and see if they are displayed. If other disks are 
displayed, there is a problem with the  Setup CD-ROM. Contact a Canon service 
representative.
CauseAction 
						

							63
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This 
Device Can Perform Faster” Message Is Displayed (Windows XP Only)
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
printer will operate at a lower speed provided under USB 1.1. In this case, the 
printer operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your system environment supports USB 2.0 
Hi-Speed connection.
z
The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-
Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable 
to be no longer than around 10 feet (3 meters).
z The operating system of your computer supports USB 2.0 Hi-Speed 
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your 
hardware and install it on your computer.
ImportantFor details on USB 2.0 Hi-Speed of your system environment, contact the 
manufacturer of your computer, USB cable, or USB hub.
CauseAction
The printer is connected to a computer 
that does not support USB 2.0 Hi-
Speed. Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 63. 
						

							64Troubleshooting
Print Results Not Satisfactory
„Cannot Print to End of Job
„ Part of the Page  Is Not Printed
„ Ink Does Not Come Out/Printing Do es Not Start/Printing Is Blurred/
Colors Are Wrong/Straight Lines Are Misaligned
CauseAction
Size of the print data is extremely large 
(Windows XP/Windows 2000 only). In Windows XP and Windows 2000, click
 Print Options on the Page Setup  
sheet. Then, select the  Reduce spool data size  check box in the displayed 
dialog.
Selecting  Reduce spool data size  may reduce the print quality.
CauseAction
Page Size setting in the printer driver 
does not match the actual size of the 
paper loaded in the printer. If the Page Size setting, set in the application software you are printing from or 
in the printer driver, does not match the actual size of the printing paper, part of 
the page may not be printed.
Check the page size setting in your application. Then, check 
Page Size on the 
Page Setup  sheet in the printer properties dialog box of the printer driver 
(Windows) or the  Page Setup dialog box of the printer driver (Macintosh).
You are performing automatic duplex 
printing. When performing automatic duplex printing, the printable area at the top of the 
page will be 0.08 inches / 2 mm narrower than the usual. For this reason, the 
bottom of the page may not be printed. To prevent this, select 
Use reduced 
printing  from the printer driver.
ImportantReduced printing may affect the layout depending on your document.
(1)Open the printer properties dialog box.
(2) Click  Print Area Setup  in the Page Setup  sheet and select  Use reduced 
printing .
(1)Open the  Print dialog box.
(2) Select  Duplex Printing & Margin  in the pop-up menu.
(3) Select  Automatic Duplex Printing and  click Use reduced printing  in Print 
Area .
CauseAction
Ink tank is empty. Open the Top Cover and check the ink lamps.
If an ink lamp is flashing red slowly at about 3-second intervals, ink is running 
low. If an ink lamp is either flashing red fast at about 1-second intervals or is not 
lit, the tank is empty.
Replace the ink tank, and close the Top Cover.
See “Replacing an Ink Tank” on page 26.
NoteFor details on different flashing speeds, see “Replacing an Ink Tank” on 
page 26. 
						

							65
Troubleshooting
Ink tank is not installed securely. / Part 
of the orange tape is remaining. Open the Top Cover and check the ink lamps.
If the ink lamp is not lit, press the   mark on the ink tank until it clicks into 
place. The ink lamp lights up red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank and the air hole is 
completely exposed, as illustrated in (A). If any orange parts are left as in (B), 
remove all of the orange parts.
(A) Correct
L-shaped air hole
(B) Incorrect Part of the orange tape is remaining. Peel off the tape completely along the 
perforation.
Media Type  setting in the printer driver 
does not match the actual type of 
paper. Make sure that the 
Media Type set in the Main sheet of the printer driver 
(Windows) or the  Quality & Media sheet of the Print dialog box (Macintosh) 
matches the type of the loaded printing paper.
Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output. zIf the nozzle check pattern does not print out properly
Check if any of the missing colors are due to empty tanks.
If there is plenty of ink and the printer does not print, clean the Print Head 
and then print the nozzle check pattern to check that ink is ejecting properly.
z If the problem is not resolved after performing Print Head Cleaning 
twice
Perform Print Head Deep Cleaning.
If the problem is not resolved after performing Print Head Deep Cleaning, 
turn off the printer and perform Print Head Deep Cleaning again after 24 
hours or later.
z If the problem is still not resolved after performing Print Head Deep 
Cleaning twice
The Print Head may be damaged. Contact your Canon service 
representative.
For details on how to print the nozzle check pattern, how to clean the Print 
Head, and how to perform Print Head Deep Cleaning, see “When Printing 
Becomes Faint or Colors Are Incorrect” on page 35.
The media is loaded with the wrong 
side facing upwards. Many types of paper are made to be printed on only a particular side of the 
paper.
Printing on the wrong side may cause unclear prints or prints with reduced 
quality.
Refer to “Printing Media” in the 
User’s Guide on-screen manual.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. If ruled lines are printed misaligned or print results are otherwise 
unsatisfactory, perform Print Head Alignment.
See “Automatic Print Head Alignment” on page 44 and perform Automatic Print 
Head Alignment. If this does not solve the problem, see “Manual Print Head 
Alignment” on page 47 and perform Manual Print Head Alignment.
CauseAction
(B)
(A) 
						

							66Troubleshooting
„Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
Print quality is not set appropriately. Set the  Print Quality setting to High in Windows or  Fine in Macintosh.
(1)Open the printer properties dialog box.
(2) On the  Main sheet, click  High for the  Print Quality  setting.
(1)Open the  Print dialog box.
(2) Select  Quality & Media  in the pop-up menu and then click  Detailed Setting.
(3) Drag the slide bar to set  Print Quality to Fine .
NoteDepending on the type of paper, you may not be able to set  Print Quality to 
High  (Windows) or  Fine (Macintosh).
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in 
deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 5.
Media Type  setting in the printer driver 
does not match the actual type of 
paper. Make sure that the 
Media Type set in the Main sheet of the printer driver 
(Windows) or the  Quality & Media sheet of the Print dialog box (Macintosh) 
matches the type of the loaded printing paper.
CauseAction
Paper Feed Rollers are dirty. Follow the procedure below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers will wear the rollers, so perform this procedure 
only when necessary.
(1)Make sure that the printer is turned on, and then remove any paper from the 
Auto Sheet Feeder and Cassette.
(2) Press the Open Button to open the Paper Output Tray and extend the Output 
Tray Extension.
(3) Press the  Paper Feed Switch  to select the paper source to clean.
(4) Hold down the  RESUME/CANCEL  button and release it when the  POWER 
lamp flashes green three times.
The Paper Feed Rollers will rotate as they clean.
(5) Repeat step 4 twice.
(6) Load three or more sheets of A4 or Letter-sized plain paper in portrait 
orientation in the paper source you selected in step 3.
(7) Hold down the  RESUME/CANCEL  button and release it when the  POWER 
lamp flashes green three times.
The paper cleans the Paper Feed Rollers as it feeds through the printer.
(8) Repeat step 7 three times.
If there are no signs of improvement after cleaning the rollers three times, 
contact a Canon service representative.
CauseAction