Canon printer PIXMA iP4000R User Manual

							Troubleshooting77
An Error Message Ap pears on the Screen
ProblemPossible CauseTr y This
Writing Error/
Output Error or 
Communication 
Error in USBnnn or 
MPUSBPRNnn Printer is not ready Ensure that the 
POWER lamp lights green.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash green when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to  “Handling Error Messages ” on page 
75.
Paper is not loaded Load paper and press the  RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source with the Paper Feed Switch on  the printer, or select it in the printer 
driver.
Paper is not loaded 
correctly Remove the paper, fan the paper to ensure that sheets are not sticking together, 
and reload the paper correctly into the Sheet Feeder or Cassette.
Printer port setting 
does not match the 
interface connected 
to the printer Check the printer port settings.
1. Open the printer properties dialog box.
See  “Opening the Printer Properties Dial og Box Directly from the Start 
Menu ” on page 28.
2. Click the  Port tab (or the  Details tab) to confirm the port settings.
A USB port is selected if either  USBnnn (Canon PIXMA iP4000R)  or 
MPUSBPRNnn (Canon PIXMA iP4000R)  (where n is a number) is indicated. If 
the port setting is not correct, change the port setting according to the 
interface you are using on the  Port tab (or the  Details tab), or reinstall the 
printer driver. 
Faulty connection Ensure that the printer cable is securely connected to the computer.
z If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the  computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer driver is not 
installed properly Uninstall then reinstall the printer driver.
1. Click 
Start, and select  All Programs  (or Programs ), the name of your printer, 
and  Uninstall .
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 
Setup Guide and reinstall the printer 
driver. 
						

							Troubleshooting
78
Writing Error/
Output Error in 
CNBJNP nnnnnn Printer is not ready Ensure that the 
POWER lamp lights green.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash green when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to  “Handling Error Messages ” on page 
75.
Paper is not loaded Load paper and press the  RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source with the Paper Feed Switch on  the printer, or select it in the printer 
driver.
Printer port setting 
does not match the 
interface connected 
to the printer Check the printer port settings.
1. Open the 
Printer Properties  dialog box.
See  “Opening the Printer Properties Dial og Box Directly from the Start 
Menu ” on page 28.
2. Click the  Port tab (or the  Details tab) and select CNBJNPnnnnnn (“n” 
represents a number) as the printer port to be used.
The settings of both 
the access point 
and the printer are 
not identical. Check the settings of the access point and modify the settings of printer as 
same as those of the access point. For information on the access point settings, 
refer to the access point manual.
For information on how to set a WEP, refer to “How to set a WEP key” of 
“Troubleshooting” in the 
Network Guide.
The network setting 
of the computer is 
not correct.  Make sure that the computer can communicate with the access point.
The radio status is 
poor. Adjust the installation positions and the antenna direction while monitoring the 
radio status with PIXMA Network Tool.
The distance 
between printer 
and access point is 
too far. Relocate the printer or the access point to close the distance between the printer 
and access point within 50 meters.
There is an 
obstruction or a 
source of radio 
wave interference Communication between different rooms or floors is generally poor. Adjust the 
installation locations of the devices. 
There may be a device such as a micr
owave oven that is using the same 
frequency bandwidth as the wireless station. Place the wireless LAN devices as 
far away from the radio wave interference source as possible.
Printer setup is not 
completed./The 
printer driver is not 
installed. Complete the printer setup. If the printer driver in not installed, follow the 
procedure described in the 
Setup Guide to install the printer driver.
The computer is 
restricted to access 
the access point.
Register the MAC address of the comp uter (AirMac ID) to access point.
The MAC address 
filtering is set to the 
printer.
Register the MAC address of the printer to the printer. Print out the network 
setting information and verify the MAC address of the printer. For information on 
how to print network setting information, refer to “Printing Out the Printer 
Settings” of “Changing and Confirming Network Settings” in the 
Network Guide.
ProblemPossible CauseTr y This 
						

							Troubleshooting79
Writing Error/
Output Error/
Communication 
Error Printer port error Verify the printer port status.
1. Click Start, right-click  My Computer  and select Properties.
When using versions of Windows other than Windows XP, right-click  My 
Computer  on the desktop and select  Properties.
2. Click the  Hardware tab and click  Device Manager . Double-click Universal 
Serial Bus controllers , and USB Printing Support .
When using Windows Me or Windows 98, click the  Device Manager tab. 
Double-click  Universal Serial Bus controllers , and double-click the name of 
your printer.
3. Check whether the  General tab shows any unusual condition.
Cannot print with 
Automatic Duplex 
PrintingSize of loaded 
paper is incorrectEnsure that the size of loaded paper is suitable for  Automatic Duplex Printing.
Incorrect paper size 
is selectedCheck the Paper Size  setting from within your application to ensure that it 
matches the size of the paper loaded.
Check  Paper Size  on the Page Setup  tab in the Printer Properties  dialog box 
(Windows) or the  Page Setup dialog box (Macintosh) to ensure that it matches 
the size of the paper loaded.
For the paper size compatible with  Automatic Duplex Printing, refer to 
“Automatically Printing on Both Sides of the Page” in the 
User’s Guide.
To print on both sides of the page manually, follow the procedure 
below.
On the  Page Setup  tab, clear the  Automatic check box. Then try printing again.
Mac OS X does not support the manual duplex printing.
“Error No.: 300”  Printer is not ready Ensure that the 
POWER lamp lights green.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash green when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to  “Handling Error Messages ” on page 
75.
Printer is not 
properly connected Ensure that the printer is securely connected to the computer.
z
If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the  computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer you want to 
use is not selected 
on the  Printer pop-
up menu on the 
Print  dialog box. Select 
iP4000R  on the Printer pop-up menu on the  Print dialog box.
If  iP4000R  does not appear on the  Printer pop-up menu, add the printer 
following the procedures described in the 
Setup Guide.
“Error No.:306” Cannot print over 
the wireless LAN.
Make sure that the printer is turned on. The printer cannot communicate 
through the network, refer to “Troubleshooting” in the Network Guide.
“Error No.: 1700” Waste ink absorber 
almost full
The printer has a built-in waste ink absorb
er to hold the ink used during print 
head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the  RESUME/CANCEL  button to clear the error so you can continue 
printing. Before the waste ink absorber becomes completely full, contact the 
Customer Care Center.
“Error No.: 1851” Inner Cover is open 
when printing 
startsClose the Inner Cover, then press the 
RESUME/CANCEL button.
ProblemPossible CauseTr y This 
						

							Troubleshooting
80
“Error No.: 1856”Inner Cover is 
opened while 
printingClose the Inner Cover, then press the 
RESUME/CANCEL button. Try printing 
again.
“Error No.: 2001” A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable, press the 
RESUME/CANCEL button on the printer 
and reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.
“Error No.: 2500” Automatic Print 
Head alignment 
failedSee “Eleven flashes” in 
“Handling Error Messages ” on page 75.
ProblemPossible CauseTr y This 
						

							Troubleshooting81
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still 
camera or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
*To resume printing, you can press the  RESUME/CANCEL button on the printer instead of selecting  Continue.
Camera Error MessagePossible CauseTr y This 
Printer  in  use Images are being printed from 
the computer Wait until printing ends. The printer automatically starts 
printing the images from the camera after completing the 
current printing.
Printer warming up The printer is warming up Wait until warm-up ends. When it is ready, the printer starts  printing automatically.
No paper  No paper is loaded Load paper in ei ther the Sheet Feeder or Cassette which you 
have selected with the Paper Feed Switch on the printer, and 
select  Continue
* in the display on your camera. 
Paper error  The Paper Output Tray is  closed Open it to resume printing. If the Inner Cover is open, close it. 
Paper jam  A paper is jammed in the  printer Select 
Stop in the display on your camera to stop printing. 
Remove the jammed paper, load new paper, and press the 
RESUME/CANCEL  button on the printer and retry printing. 
Printer cover open The Top Cover is open Close the Top Cover on the printer.
No print head  The Print Head is defective or  not installed (The POWER 
lamp on the printer flashes 
five times.) Install a Print Head according to the 
Setup Guide.
If the Print Head has already been installed, remove it to check 
for any dirt or debris at its contacts. After cleaning, reinstall the 
Print Head. 
If the error still remains, the Print Head may be defective. 
Contact the Customer Care Center.
Waste tank (ink absorber) 
full The waste ink absorber is 
nearly full The printer has a built-in waste ink absorber to hold the ink 
used during print head cleaning
. This error message indicates 
that the waste ink absorber is nearly full. 
You can continue printing for a while by selecting  Continue
* in 
the display on your camera. 
However, because printing is disabled once the waste ink 
absorber becomes completely full, you are recommended to 
contact the Customer Care Center as early as possible. 
Ink is low It is about time to replace the  ink tank with a new one Select 
Continue
* in the display on your camera to resume 
printing.
Ink tank is empty Replace the ink tank with a  new one Printing resumes once the Top Cover is closed after ink tank 
replacement.
You can continue printing by selecting 
Continue
* in the display 
on your camera with the ink tank empty. But, it is recommended 
you replace it with a new one immediately after printing. It may 
damage the printer if you continue printing with empty ink 
tanks.
Printer error An error requiring servicing  might have occurred (the 
POWER lamp on the printer 
flashes alternately orange 
and green). Select 
Stop in the display on your camera to stop printing.
Disconnect the cable between th e printer and the camera, turn 
off the printer, and unplug the power cord of the printer from 
the power supply. After a while, plug the power cord of the 
printer back in, turn on the printer, and then reconnect the 
camera to the printer. 
If the same error occurs, contact the Customer Care Center. 
						

							Troubleshooting
82
zPictBridge or Canon Bubble Jet Direct  compatible digital cameras can be 
connected to your printer for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridge- 
or Bubble Jet Direct-compatible cameras. The error messages and operations 
may vary depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, count the number of 
flashes the  POWER lamp on the printer makes and check for the cause of the 
error and take the appropriate action. For details, see  “Handling Error 
Messages ” on page 75.
z Connecting a digital camera not compatible with PictBridge or Bubble Jet 
Direct makes the  POWER lamp on your printer flash nine times. In such a 
case, unplug the cable connecting the camera to the printer, and press the 
RESUME/CANCEL  button on the printer.
z A communication time out occurs if printing takes a long time or if it takes too 
much time to send data. This may stop  printing. In such a case, disconnect 
the cable between the printer and the camera, press the  RESUME/CANCEL 
button on the printer, and reconnect the cable between the printer and the 
camera. Then, turn the camera on, if it does not automatically turn on. If the 
problem is still unresolved, select some other photo and check if it can be 
printed or not.
z The print head nozzles may be clogged if printing becomes faint or colors are 
incorrect. See  “When Printing Becomes Faint or Colors are Incorrect ” on page 
48.
z If the paper is curled or its surface is scratched during printing, make sure 
that you are using the correct type of paper. If this error occurs even when 
you are using the correct type of paper, select  Prevent paper abrasion on 
Custom Settings  in the printer driver. See  “Print Quality is Poor or Contains 
Errors ” on page 67.
z To disconnect the cable connected between the digital camera and printer, 
follow the procedure below.
1. Disconnect the cable from the printer.
2. Turn off the digital camera.
3. Disconnect the cable from the digital camera.
When disconnecting the cable, be sure to hold the connector by its sides.
z For the errors indicated on the camera and their solution, also refer to the 
user’s manual of the camera. For other troubles on the digital camera, 
contact the manufacturer. 
						

							Appendix
83
Appendix
User’s Guide Table of Contents
Your printer’s electronic User’s Guide, located on the Setup Software and User’s Guide CD-
ROM
, offers detailed information on the following topics.
How to Use This Manual
How to Read This Manual
Safety Precautions
Printer Parts and Their Functions
Front View
Operation Panel
Rear View
Inside the Printer
Using the Sheet Feeder and the Cassette
Loading Paper
Changing the Paper Source
Further Printing Techniques
Printing Photographs
Automatically Printing on Both Sides of the  Page
Specifying Paper in the Cassette
Printer Driver Functions (Windows)
Printer Driver Functions (Macintosh)
BJ Printer Utility (Macintosh)
Printing Media
Compatible Media Types
High Resolution Paper
Glossy Photo Paper
Photo Paper Pro
Photo Paper Plus Glossy
Photo Paper Plus Double Sided
Photo Paper Plus Semi-gloss
Matte Photo Paper
Transparencies
T-Shirt Transfers
Envelopes
Checking the Status of the Printer
BJ Status Monitor Functions (Windows)
Printer Setup Utility (Macintosh)
Routine Maintenance
Replacing an Ink Tank
When Printing Becomes Faint or Colors are  Incorrect
Printing the Nozzle Check Pattern
Print Head Cleaning
Print Head Deep Cleaning
Aligning the Print Head
Cleaning the Inside of the Printer
Transporting Printer
Troubleshooting
Cannot Install Printer Driver
Print Quality is Poor
Printer Does Not Start or Stops During Print  Jobs
Paper Does Not Feed Properly
Paper Jams
The POWER Lamp Flashes Orange
An Error Message is Displayed on the Screen
Cannot Print Properly from the Digital Camera
Cannot Print Properly with Automatic Duplex  Printing
Problems Relating to Windows
Appendix
Printing Area
Uninstalling Printer Drivers
Uninstalling the Electronic Manual (Windows)
Specifications
Index 
						

							Appendix
84
Specifications
Printer
Printing resolution: 4800 x 1200 dpi. max.
Print speed *
* Print speed may vary with the content of the document and the processing speed of the host 
computer. Black printing (text pattern)
Max Speed (Custom Setting 5): 25 ppm
Standard: 15 ppm
Color printing 
Max Speed (Custom Setting 5): 17 ppm
Standard: 11 ppm
Print width: 203.2 mm max. (8.0 inches) (for Borderless Printing: 215.9 mm / 8.5 inches)
Resident print control mode: Canon extended mode
Receive buffer: 42 KB
Interface: USB Wireless LAN Interface (IEEE802.11g/IEEE802.11b)
Wired LAN Interface (RJ-45)
Acoustic noise level: Approx. 35 dB (A) (in the highest print quality mode)
Operating environment: Temperature: 5 to 35°C (41 to 95°F) Humidity: 10 to 90%RH (no condensation)
Storage environment: Temperature: 0 to 40°C (32 to 104°F) Humidity: 5 to 95% RH (no condensation)
Power supply: AC 110-120 V, 50/60 Hz AC 220-240 V, 50/60 Hz
Power consumption: Print standby: Approx. 4 W Printing: Approx. 16 W
Dimensions 
(with the Paper Support and Paper Output 
Tray retracted): 418 (W) x 286 (D) x 170 (H) mm
16.5 (W) x 11.2 (D) x 6.7 (H) inches
Weight: 6.9 kg (15.18 lb.)
Print Head: Black (BCI-3eBK): 320 nozzles (600 dpi) Yellow (BCI-6Y), Black (BCI-6BK): 256 nozzles per color 
(1200 dpi)
Cyan (BCI-6C), Magenta (BCI-6M): 512 nozzles per color 
(1200 dpi) 
						

							Appendix85
Ink Tanks: Capacity (pages): Black (BCI-3eBK) approx. 740*1, approx. 1500*2
Black (BCI-6BK) approx. 2000*2
Cyan (BCI-6C) approx. 550*2 
Magenta (BCI-6M) approx. 430*2
Yellow (BCI-6Y) approx. 360*2 
*1
1500 characters per page, normal text, at standard and plain 
paper mode with Windows XP printer driver
*2Based on printing the ISO JIS-SCID No.5 pattern at standard and 
plain paper mode with Windows XP printer driver
Network
Protocol TCP/IP
Operating Systems Windows XP/Windows 2000/Windows Me/Windows 98 Mac OS X v.10.2.1 to 10.3.x
Wireless LAN
Supported Networks IEEE802.11g/IEEE802.11b
Interface IEEE802.11g/IEEE802.11b Network Interface
Transfer Standard IEEE802.11g/IEEE802.11b
Access Mode CSMA/CA
Transmission Method OFDM/DS-SS
Frequency Bandwidth 2.412 GHz - 2.462 GHz
Wireless Channel 1 to 11
Network Type Infrastructure
Communication Distance Indoors 50m** Effective range differs depending on the installation environment and location.
Security Encryption by WPA-PSK (TKIP) or WEP (64/128 bits), access  control by IP address and MAC address filtering, passwords
Certification Wi-Fi, TELEC, FCC, IC, ETSI, iDA
Wired LAN
Supported Networks 100BASE-TX/10BASE-T
Interface Wired LAN Interface (100 BASE-TX/10 BASE-T)
Compliant Standard IEEE802.3u (100BASE-TX)/IEEE802.3 (10BASE-T)
Transfer Speed 10 Mbps/100 Mbps (auto switchable)
Printer 
						

							Appendix
86
Camera Direct Print (Canon Bubble Jet Direct)
Interface Direct Print Port(Connect a iP4000R-compatible digital camera or digital 
video camcorder using the USB cable supplied with the 
camera.)
Compatible digital cameras and digital video 
camcorders iP4000R-compatible digital 
cameras and digital video 
camcorders
Compatible Paper Card #1 (Photo Paper Pro 4 x 6/101.6 x 152.4 mm)  Card #2 (Photo Paper Plus Glossy, Photo Paper Plus Semi-
gloss, or Glossy Photo Paper 4 x 6/101.6 x 152.4 mm)
Card #3 (Photo Paper Plus Glossy, or Photo Paper Plus 
Double Sided 5 x 7/127.0 x 177.8 mm)
LTR (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper 
Plus Semi-gloss, or Glossy Photo Paper Letter size) 
A4 (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper 
Plus Semi-gloss, or Glossy Photo Paper A4 size)
Layout Print Standard: Borderless  / with border, Index Print: 15-80 
images (depending on the size of print media)
Print Quality Standard
Effect ExifPrint
DPOF Functions Ver. 1.00 compatible (Index print, number of copies, select  images, print special characters (date/image no.))
Camera Direct Print (PictBridge)
Paper size Default (Photo Paper Plus Glossy 10 x 15 cm/4 x 6)
10 x 15 cm/4 x 6 (Photo Paper Plus Glossy, Photo Paper 
Pro, Photo Paper Plus Semi-gloss, Glossy Photo Paper)
13 x 18 cm/5 x 7 (Photo Paper Plus Glossy)*
5.4 x 8.6 cm/2.13 x 3.39 (Glossy Photo Paper)
A4/8.5 x 11 (Photo Paper Plus Glossy A4/Letter, Photo 
Paper Pro A4/Letter, Photo Paper Plus Semi-gloss A4/
Letter, Glossy Photo Paper A4/Letter)
* If using a Canon PictBridge-compatible camera, you can select it.
Paper type Default (Photo Paper Plus  Glossy), Photo (Photo Paper Plus 
Glossy, Glossy Photo Paper), Fast Photo (Photo Paper Pro)
Layout Default (Borderless), Borderless, Bordered, 2-up/4-up/9- up/16-up*
* When 4 x 6 is selected from Paper size, these options may be 
available in Layout. 
Trimming Off (No trimming)
Image optimize Default (On: ExifPrint), VIVID*, NR (Noise Reduction)*,  VIVID+NR* 
* If using a Canon PictBridge-compatible camera, you can select it.
Date print Default (Off: No printing)