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Canon printer PIXMA iP4000R User Manual

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    							Troubleshooting67
    Print Quality is Poor or Contains Errors
    ProblemPossible CauseTr y This
    Ink does not eject 
    properly/Printing is 
    Blurred/Colors are 
    Wrong/White 
    Streaks appear Ink tank is not seated 
    properly/Ink tank is 
    empty
    Check that the ink tanks are firmly seated
     in the Print Head and reseat them if 
    necessary.
    Check that the correct ink tanks are installed and that they are in the correct 
    order.
    Check to see if all the orange tape has been peeled off as shown in (1). If there 
    remains a part of the orange tape as shown in (2), remove it thoroughly.
    If ink tank is empty, replace the ink tank. See  “Replacing an Ink Tank” on page 
    42.
    Print Head is 
    misaligned Align the Print Head.
    See 
    “Aligning the Print Head ” on page 61 .
    Print Head nozzles are 
    clogged Print the nozzle check pattern to check for uneven ink output.
    See 
    “Printing the Nozzle Check Pattern ” on page 49 .
    See  “Print Head Cleaning ” on page 53.
    Paper loaded wrong 
    side up Check the print side of the paper.
    Follow the instructions packaged with your specialty media for 
    loading and handling.
    Incorrect paper type
    On the  Main tab of the printer driver, confirm that the  Media Type selected 
    matches the paper loaded.
    In the  Print  dialog box of the printer driver, select  Quality & Media from the 
    pop-up menu, and then confirm that the  Media Type selected matches the 
    paper loaded.
    Glossy photo paper 
    other than the Canon 
    specialty media is 
    used Select 
    Other Photo Paper  from
     Media Type. It may resolve the problem. Load 
    one sheet at a time and remove each  sheet as soon as it is printed.
    Print Quality is not set 
    properly Be sure to set the 
    Print Quality setting to High in Windows, or  Fine in 
    Macintosh.
    1. Open the printer properties dialog box.
    2. On the  Main tab, click  High for the  Print Quality  setting.
    When you cannot choose the  High setting or when the print quality does 
    not improve, select  Custom, click Set and then adjust the  Quality bar for 
    higher print quality.
    1. Open the  Print dialog box.
    2. Select  Quality & Media  from the pop-up menu and then click  Detailed 
    Setting .
    3. Drag the  Print Quality  slide bar to the  Fine end.
    (1) (2) 
    						
    							Troubleshooting
    68
    Printed Paper Curls 
    or Ink BlotsPaper being used is 
    too thin Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to 
    print images that have high color saturation.
    Color Intensity setting 
    is too high  Reduce the 
    Intensity setting in the printer driver and try printing again.
    1. Open the printer properties dialog box.
    2. On the  Main tab, select  Manual for Color Adjustment , and then click Set.
    3. Drag the  Intensity slide bar to adjust the intensity.
    1. Open the  Print dialog box.
    2. Select  Color Options  from the pop-up menu.
    3. Drag the  Intensity slide bar to set the intensity.
    Paper feed roller is 
    dirty Clean the paper feed roller.
    See 
    “Paper Does Not Feed Properly ” on page 71.
    Back of Paper is 
    Smudged Inside of the printer is 
    dirty If the inside of the printer is dirty, printed paper may be smudged. Periodically 
    clean the inside of the printer.
    See “
    Cleaning the Inside of the Printer ” in the 
    User’s Guide.
    Paper feed roller is 
    dirty Clean the paper feed roller.
    See 
    “Paper Does Not Feed Properly ” on page 71.
    Media is curled If media is curled, its print si de may be smudged by touching the Print Head. 
    Hold the opposite corners of the media, and gently bend them in the opposite 
    direction to uncurl the media.
    Printed Surface is 
    Scratched Inappropriate paper 
    type is used Check to see if the paper you are printing on is too thick or curled.
    See 
    “Print Media to Avoid ” on page 3.
    Note that smudging may occur at the to p and bottom edges of the paper when 
    using  Borderless Printing . Ensure that the paper you are using is compatible 
    with  Borderless Printing .
    See  “Media Types Suitable for Borderless Printing ” on page 38.
    Thick paper is used Select the  Prevent paper abrasion check box to widen the clearance between 
    the Print Head and the loaded paper.
    1. Open the printer properties dialog box.
    2. Click the  Maintenance  tab and then  Custom Settings .
    In Windows XP or Windows 2000
    When not logged on as a computer administrator or 
    Administrators, you cannot open the  Custom Setting dialog 
    box.
    For further information on how to log on as an administrator, 
    refer to your Windows documentation.
    3. Select the  Prevent paper abrasion  check box and click Send.
    Click  OK when the confirmation message appears. 
    1. Open the  BJ Printer Utility  dialog box.
    2. Select  Custom Settings  from the pop-up menu.
    3. Select  Prevent paper abrasion .
    When  Prevent paper abrasion  is selected in the printer properties dialog box 
    (Windows) or selected from  Custom Settings in the BJ Printer Utility  dialog box 
    (Macintosh), the setting is also applied under direct printing with the digital 
    camera.
    Paper abrasion can be prevented by pressing the  RESUME/
    CANCEL  button on the printer. With the printer on, hold down the 
    RESUME/CANCEL  button until the POWER lamp flashes seven 
    times. To cancel the setting, turn off the printer.
    ProblemPossible CauseTr y This 
    						
    							Troubleshooting69
    Troubleshooting Printer Hardware
    ProblemPossible CauseTr y This
    Printer Does Not 
    Start or Printer 
    Stops During 
    Print Jobs Print Head has 
    overheated due to 
    long periods of 
    continuous printing Stop printing and turn the printer off for at least 15 minutes to allow the Print Head 
    to cool down.
    The Print Head tends to overheat when printing continuously for long periods of 
    time. The Print Head is designed to auto
    matically pause at line breaks before 
    resuming printing in order to cool down.
    The area around the Print Head can become extremely hot during 
    extended print operation. Always avoid touching the Print Head and 
    its peripheral components.
    Printing high-
    resolution 
    photographs and 
    graphics Wait until the print job finishes.
    The 
    POWER  lamp flashes green while the print data is being processed. Printing 
    photographs and high-density graphics can take time.
    There may be 
    problems with your 
    operating system Restart your computer. It may solve the problem.
    Delete an undesired print job, if there is any. Use 
    BJ Status Monitor in Windows or 
    Printer Setup Utility  (or Print Center ) in Macintosh for the deletion.
    1. Open the printer properties dialog box.
    See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” 
    on page 28.
    2. Click the  Maintenance  tab and then  Start Status Monitor .
    3. Click  Display Print Queue .
    4. Select  Cancel All Documents  in the Printer  menu.
    In Windows Me or Windows 98
    Click to select an undesired document and select  Purge Print 
    Documents  in the Printer  menu.
    5. When the confirmation message is displayed, click  Ye s.
    The print job is deleted.
    In Windows 2000, the print jobs may not be deleted.
    1. Select  Applications  from the Go menu.
    2. Double-click the  Printer Setup Utility  icon in the Utilities folder.
    When using Mac OS X v.10.2, double-click the  Print Center icon.
    3. Double-click the name of your printer displayed under  Name in the  Printer List .
    4. Click to select an undesired document and click  .  The print job is deleted.
    Incorrect paper 
    source is selected Ensure that 
    Paper Feed Switch  is selected from Paper Source (Windows) or the 
    Print  dialog box (Macintosh) in the printer driver. If  Paper Feed Switch is selected, 
    load paper in the paper source selected with Paper Feed Switch on the printer.
    If you select other settings, ensure that paper is loaded in the correct paper 
    source.
    For a detailed description of the printer driver settings, refer to “Changing the 
    Paper Source” in the 
    User’s Guide.
    Paper Output Tray is 
    closed Open the Paper Output Tray.
    Inner Cover is open Close the Inner Cover and press the  RESUME/CANCEL button. 
    						
    							Troubleshooting
    70
    ProblemPossible CauseTr y This
    Cannot Print to 
    End of JobIncorrect page size 
    is selected Ensure that the page size setting matches the size of the paper loaded in the 
    printer:
    z
    Check the  Paper Size  setting from within your application to ensure that it 
    matches the size of the paper loaded.
    z Check  Paper Size  on the Page Setup  tab in the printer properties dialog box of 
    the printer driver (Windows) or the  Page Setup dialog box of the printer driver 
    (Macintosh) to ensure that it matches the size of the paper loaded.
    There is not enough 
    free space on the 
    hard disk Your operating system may be out of free disk space.
    Check the available space on your computer’s hard disk.
    The size of the print 
    data is too large
    Check the size of the print data. For Windows XP and Windows 2000, if the size of 
    the data is too large, part of it may be lost. When the spool format is EMF, follow 
    the procedure below.
    1. Open the printer properties dialog box.
    2. On the  Main tab, click  Print Options .
    3. Select the  Reduce spool data size  check box, and click OK.
    When  Reduce spool data size  is set, the print quality may be 
    degraded.
    Use reduced 
    printing  is not 
    selected when 
    performing 
    automatic duplex 
    printing In automatic duplex printing, the printable area at the top of the page is 2 mm/
    0.08 inches narrower than the usual area, therefore the bottom edge may not be 
    printed. To prevent this, select 
    Use reduced printing in the printer driver.
    Print layout may be altered with the reduced printing function.
    1. Open the printer properties dialog box.
    2. Click Print Area Setup  in the Page Setup  tab and select  Use reduced printing .
    1. In the Print dialog box, select  Duplex Printing & Margin  from the pop-up menu.
    2. Select  Automatic Duplex Printing , and select Use reduced printing  in Print 
    Area . 
    						
    							Troubleshooting71
    Paper Does Not Feed Properly
    ProblemPossible CauseTr y This
    Paper Does Not 
    Feed Properly Inappropriate paper 
    type is used Check to see if the paper you are printing on is too thick or curled.
    See 
    “Print Media to Avoid ” on page 3.
    Flatten paper when it is curled.
    Inner Cover is open Close the Inner Cover and press the  RESUME/CANCEL button.
    Ensure that the Inner Cover is completely closed, since if it is not, you cannot print 
    because the paper will not feed properly.
    Paper Feed Roller is 
    dirty Follow the steps described below to clean the Paper Feed Rollers.
    1. Ensure that the printer is on and there is no paper loaded in the printer.
    2. Select the Paper Feed Roller of the Sheet Feeder or Cassette by pressing the 
    Paper Feed Switch on the printer.
    3. Hold down the  RESUME/CANCEL button and release after the  POWER lamp 
    flashes three times.
    The Paper Feed Roller rotates as it cleans.
    4. Repeat this cleaning operation twice.
    5. Load three or more sheets of Letter-sized plain paper lengthways in the Sheet  Feeder or Cassette selected in step 2.
    6. Hold down the  RESUME/CANCEL button and release after the  POWER lamp 
    flashes three times.
    Paper is fed and output.
    7. Repeat this operation three times.
    If the printer still does not feed the pape r properly through the printer, even after 
    the cleaning operation, repeat the procedure.
    There are foreign 
    objects inside the 
    Sheet Feeder or 
    Cassette If a foreign object, such as a paper clip or a pencil, has fallen into the printer, turn 
    off the printer and unplug the power cord 
    from the power outlet before you try to 
    remove it. If you are unable to remove it easily, contact the Customer Care Center.
    Paper is loaded 
    incorrectly Ensure that paper is loaded correctly. Slide the paper guides against the paper 
    stack, and check to see if the paper is not loaded beyond the Load Limit Mark. See 
    “
    Loading Paper ” on page 3 and  “Canon Specialty Media ” on page 14. 
    						
    							Troubleshooting
    72
    Paper Jams
    ProblemPossible CauseTr y This
    Paper Jams Paper jams in the Paper Output Slot Remove the paper according to the following procedure.
    1. Slowly pull the paper out from the Paper Output Slot. 
    • If the paper is jammed in the Sheet Feeder, slowly pull the paper out from the Sheet Feeder.
    • If you cannot pull the paper out, turn the printer off, and then turn it back on.  The paper will be ejected automatically.
    2. If you cannot pull the paper out in  step 1, or the paper tears and a piece 
    remains inside the printer, open the Top Cover and remove it. After removing all 
    paper, close the Top Cover.
    Be careful not to touch the components inside the printer.
    3. Reload the paper into the printer and press the  RESUME/CANCEL button on the 
    printer.
    When reloading the paper into the printer, refer to  “Paper Does Not 
    Feed Properly ” on page 71 to confirm that you are using the correct 
    paper and are loading it into the printer correctly.
    If you have turned off the printer in step 1, you will need to retry 
    printing, because this operation cancels any print jobs in progress.
    If you cannot remove the paper or the paper tears inside the printer, 
    or if the paper jam error continues after removing the paper, contact 
    the Customer Care Center. 
    						
    							Troubleshooting73
    Paper Jams Paper jams inside  the Transport Unit Remove the paper according to the following procedure.
    1. Open the Rear Cover. 
    2. When you can see the jammed paper, slowly pull the paper out. 
    Be careful not to touch the components inside the printer.
    If you cannot extract the paper, turn the printer off, and then turn it back on. 
    The paper will be ejected automatically.
    3. Close the Rear Cover.
    4. If you could not extract the paper  in step 2, remove the Cassette.
    5. Slowly pull the jammed paper out. 
    6. If any paper is sticking out of the Cassette, reload the paper in the Cassette.
    7. Reload the paper in the Sheet Feeder if necessary, and press the  RESUME/
    CANCEL  button on the printer.
    When reloading the paper into the printer, refer to  “Paper Does Not 
    Feed Properly ” on page 71 to confirm that you are using the correct 
    paper and are loading it into the printer correctly.
    If you have turned off the printer in step 2, you will need to retry 
    printing, because this operation cancels any print jobs in progress.
    If you cannot remove the paper or if the paper tears inside the printer, 
    or if the paper jam error continues after removing the paper, contact 
    the Customer Care Center.
    ProblemPossible CauseTr y This 
    						
    							Troubleshooting
    74
    Paper Jams Paper jams inside the Duplex 
    Transpor t Section Remove the paper according to the following procedure.
    1. Remove the Cassette.
    If the paper is loaded in the Sheet Feeder, remove the paper from the Sheet 
    Feeder.
    2. Stand the printer with the rear side down.
    3. Slowly pull the jammed paper out whil e pulling the green cover toward you.
    Put back the printer immediately after removing the jammed 
    paper.
    4. If any paper is sticking out of the Cassette, reload the paper in the Cassette. Reload paper in the Sheet Feeder, if necessary.
    5. Insert the Cassette into the printer.
    6. Press the  RESUME/CANCEL  button on the printer.
    When reloading the paper into the printer, refer to  “Paper Does Not 
    Feed Properly ” on page 71 to confirm that you are using the correct 
    paper and are loading it into the printer correctly.
    If you cannot remove the paper or if the paper tears inside the printer, 
    or if the paper jam error continues after removing the paper, contact 
    the Customer Care Center.
    ProblemPossible CauseTr y This 
    						
    							Troubleshooting75
    Handling Error Messages
    When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes 
    indicates the type of error that has occurred . Count the flashes and take the appropriate 
    action to correct the error. 
    Number of 
    FlashesPossible CauseTr y This
    Two flashesPrinter is out of 
    paper/Paper does 
    not feedReload paper in the Sheet Feeder or Cassette and press the  RESUME/CANCEL 
    button.
    Three flashesPaper jam/Paper 
    Output Tray is 
    closedClear the jammed paper, reload paper in the printer, then press the  RESUME/
    CANCEL  button. If the Paper Output Tray is closed, open it.
    See  “Paper Jams ” on page 72.
    Four flashesEmpty ink tankPress the  RESUME/CANCEL  button to resume printing with an empty ink tank. 
    Replace it with a new ink tank immediately after the printing. It may damage the 
    printer if you continue printi ng with an empty ink tank. 
    See  “Replacing an Ink Tank ” on page 42.
    Five flashesPrint Head not 
    installed/Print 
    Head not installed 
    correctly/Defective 
    Print HeadInstall the Print Head. If the Print Head is already installed, remove the Print Head 
    and check the electrical contacts for foreign matter, then reinstall.
    After reinstalling the Print Head, you may need to realign it.
    If this error still remains, the Print Head may be damaged. Contact the Customer 
    Care Center.
    Six flashesInner Cover is openClose the Inner Cover and press the  RESUME/CANCEL button.
    Eight flashes Waste ink absorber  almost full The printer has a built-in waste ink absorb
    er for the ink used during Print Head 
    Cleaning.
    Eight flashes indicates that the waste ink absorber is nearly full.
    Press the  RESUME/CANCEL  button to cancel the error so you can continue printing. 
    Before the waste ink absorber becomes completely full, contact the Customer Care 
    Center.
    Nine flashes A specified period  of time has elapsed 
    without receiving a 
    response from the 
    digital camera/The 
    digital camera or 
    digital video 
    camcorder 
    connected is not 
    compatible with 
    this printer Disconnect the camera cable, press the 
    RESUME/CANCEL button and reconnect 
    the cable.
    If the error is still unresolved, there is a possibility that you are using a digital 
    camera or digital video camcorder that is not supported by this printer.  Use a 
    digital cameras or digital video camc order compatible with this printer. 
    						
    							Troubleshooting
    76
    Te n  f la s h e sCannot print on 
    both sides of the 
    pageThe size of paper may not be compatible with Automatic Duplex Printing. Pressing 
    the  RESUME/CANCEL  button will discharge the paper, and restart printing from the 
    front side of the next pape r. The reverse side will not be printed when an error 
    occurs.
    For detailed information on the paper compatible with Automatic Duplex Printing, 
    refer to “Automatically Printing on Both Sides of the Page” in the 
    User’s Guide.
    Eleven flashesAutomatic print 
    head alignment 
    failedPossible causes are as follows:
    z Letter-sized paper is not loaded on the Sheet Feeder.
    z Ink has run out or ink tanks are not installed correctly.
    See  “Ink tank is not seated properly/Ink tank is empty ” on page 67.
    z Ink level is low
    z Print Head nozzles are clogged.
    Press the  RESUME/CANCEL  button. 
    See  “Printing the Nozzle Check Pattern ” on page 49 for information on how to 
    print a nozzle check pattern.
    z The Paper Output Slot has been exposed to a strong light source preventing 
    correct Print Head alignment. 
    Press the  RESUME/CANCEL  button and move the printer to a darker location. 
    Try to align the Print Head again.
    If the print head alignment fails again, manually align the Print Head. For a 
    detailed description of manual alignment, refer to “Aligning the Print Head” in the 
    User’s Guide.
    POWER  lamp flashes 
    alternately green and 
    orange An error that requires contacting the Cu
    stomer Care Center may have occurred.
    Disconnect the printer cable from the printer, and then turn the printer off and 
    unplug the printer from the power supply. Plug the printer back in and turn the 
    printer back on after leaving it for a while.
    If the problem remains, contact the Customer Care Center.
    Number of  FlashesPossible CauseTr y This 
    						
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