Canon printer PIXMA iP3300 User Manual

57
Troubleshooting
„ Printed Paper Curls or Has Ink Blots
Media Type  setting in the printer driver 
does not match the actual type of 
paper. Make sure that the 
Media Type set in the Main sheet of the printer driver 
(Windows) or the  Quality & Media sheet of the Print dialog box (Macintosh) 
matches the type of the loaded printing paper.
Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output. zIf the nozzle check pattern does not print out properly
Check if any...

58Troubleshooting
„Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper Feed Rollers are dirty. If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the 
Paper Feed Roller of the Auto Sheet Feeder will wear the roller, so perform this 
procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” 
on page 45.
Inside of the printer is dirty. Performing duplex printing may leave some ink inside the printer, causing  printouts...

59
Troubleshooting
Printer Does Not Start
CauseAction
The printer is not powered on. / The 
power cord is no connected. Make sure that the power cord is securely plugged into the Power Connector of 
the printer. Plug the power cord all the way in, since it may be difficult to plug.
Ink tank is empty. Open the Top Cover and check the ink lamps. If an ink lamp is flashing red at about 1-second intervals, the tank is empty. 
Replace the ink tank, and close the Top Cover.
See “Replacing an Ink Tank” on page...

60Troubleshooting
Paper Does Not Feed Properly
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start 
Menu” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then...

61
Troubleshooting
Too much plain paper loaded. You can load approximately up to 150 sheets of 17 lb / 64 gsm plain paper in the 
Auto Sheet Feeder (0.52 inches / 13 mm in stack height), and up to 110 sheets 
of 17 lb / 64 gsm plain paper in the Front Feeder (0.39 inches / 10 mm in stack 
height). However, proper feeding of paper may not be possible at this maximum 
capacity depending on the type of paper or environmental conditions (either 
very high or low temperature and humidity).
In such cases,...

62Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output 
Slot, the Auto Sheet Feeder, or the 
Front Feeder. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from a paper source or from the Paper 
Output Slot, whichever is easier.
(A) When feeding from the Auto Sheet Feeder
(B) When feeding from the Front Feeder
z If the paper tears and a piece remains inside the printer, open the Top Cover 
and remove it.
After removing all paper, close the Top...

63
Troubleshooting
Paper jammed inside the printer at the 
transport unit. Remove the paper following the procedure below.
(1)
Hold the Rear Cover Lever and then press to the right and pull to remove the 
Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the printer.
z If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper will be ejected automatically.
(3) Hold the Rear Cover so that the Rear Cover...

64Troubleshooting
The last extension segment of the 
Output Paper Support is standing 
upright. When printing on Legal-sized paper, do not set the last extension segment of 
the Output Paper Support upright.
CauseAction 

65
Troubleshooting
ALARM Lamp Flashes Orange
„ ALARM Lamp Flashes Orange 
When a printer error occurs, the  ALARM lamp flashes orange as shown below. The number of 
flashes indicates the type of error that has oc curred. Count the flashes and take the appropriate 
action to correct the error.
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed. Reload paper in the Auto Sheet Feeder or Front Feeder and press the 
RESUME/CANCEL
 button.
Three flashes: Paper jam. The paper may be jammed....

66Troubleshooting
„POWER Lamp Flashes Green and ALARM Lamp Flashes Orange 
Alternately
If the  POWER  and ALARM  lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then 
unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon service representative. Nine flashes: No response from 
connected digital camera or video 
camcorder. / Connected...