Canon printer PIXMA iP100 User Manual

							67
Troubleshooting
Alarm Lamp Flashes Orange
When a printer error occurs, the  Alarm lamp flashes orange as shown  below. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the appropriate action to 
correct the error.
(A) Note the number of flashes
(B) Flashes repeatedly
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed. Reload paper in the Rear Tray and press the 
RESUME/CANCEL button.
Three flashes: Paper jam. The paper may be jammed. Remove the jammed paper, reload paper properly  in the printer, and then press the RESUME/CANCEL button. See “Paper Jams” 
on page 66.
Four Flashes: The Print Head Lock 
Lever is not locked properly. / Ink tank 
is not installed properly. / Ink may have 
run out. Possible causes are as follows:
z
The lock lever of the Print Head is not locked properly (there are two tabs of 
the lock lever). Push both tabs (left and right) until each clicks into place.
z If the lamp on the ink tank is not lit, the ink tank may not be installed properly.
Push the ink tank until it clicks into place.
z If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the 
RESUME/CANCEL  button with the ink tank installed. Then printing can 
continue. Replacing the ink tank is recommended after the printing. The 
printer may be damaged if printing is continued under the ink out condition.
See “Replacing an Ink Tank” on page 43.
Five flashes: Print Head is not installed. 
/ Print Head is defective. Follow the directions given in your setup sheet to install the Print Head.
If the Print Head is already installed, remove the Print Head once and then 
reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your 
Canon Service representative.
Eight flashes: Ink absorber is almost 
full. The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue 
printing.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are recommended to 
contact your Canon service representative as early as possible (You will need to 
replace a particular part of the printer).
(A) (B)
Push the left tab. Push the right tab. 
						

							68Troubleshooting
Nine flashes: No response from 
connected digital camera or video 
camcorder. / Connected digital camera 
or video camcorder is not compatible 
with this printer. / PictBridge compliant 
devices are attached to both Direct 
Print Port and Bluetooth Unit 
Connector. / Bluetooth units are 
attached to both Direct Print Port and 
Bluetooth Unit Connector. z
A communication time out occurs if printing takes a long time or if it takes too 
much time to send data. This may cancel printing. Disconnect the USB cable 
connecting the printer and the device, and then reconnect it.
When printing from a PictBridge compliant device, depending on the model 
or brand of your device, you may have to select a PictBridge compliant print 
mode on the device before connecting it to the printer. You may also have to 
turn on the camera or select Play mode manually after connecting the device 
to the printer. Perform necessary operations according your device’s 
instruction manual before reconnecting it to the printer.
z Check the device connected to the Direct Print Port or Bluetooth Unit 
Connector on the printer. PictBridge compliant devices or the optional 
Bluetooth unit BU-30 can be connected to the printer for direct printing.
z When PictBridge compliant devices are attached to the both Direct Print Port 
and Bluetooth Unit Connector on the printer, disconnect both PictBridge 
compliant devices and connect either of the PictBridge compliant devices 
again.
z When the optional Bluetooth units BU-30 are attached to the both Direct Print 
Port and Bluetooth Unit Connector on the printer, turn off the printer, and then 
remove either of the Bluetooth units. For details on how to remove the 
Bluetooth unit, refer to the  Bluetooth Guide on screen manual.
Eleven flashes: Automatic Print Head 
Alignment failed. Possible causes are as follows:
z
Paper of size other than A4 or Letter is loaded in the Rear Tray.
Press the  RESUME/CANCEL  button on the printer to dismiss the error, then 
load a sheet of the supplied paper (Paper For Print Head Alignment) or A4/
Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter 
side) facing UP in the Rear Tray.
z Print Head nozzles are clogged.
Press the  RESUME/CANCEL  button to dismiss the error, and print the 
nozzle check pattern to check the status of the Print Head. See “Printing the 
Nozzle Check Pattern” on page 25.
z The Paper Output Slot is exposed to strong light.
Press the  RESUME/CANCEL  button to dismiss the error, and then adjust 
your operating environment and/or the position of the printer so that the 
Paper Output Slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning 
the Print Head again, press the  RESUME/CANCEL button to dismiss the error, 
and then perform Manual Print Head Alignment. For details on Manual Print 
Head Alignment, see “Manual Print Head Alignment” on page 36.
Twelve Flashes: Low battery level. The battery is running low. Connect the supplied Universal AC Adapter and charge the battery.
For details on the charge level indication of the battery, refer to its instruction 
manual.
Fifteen Flashes: Ink tank cannot be 
recognized. An Ink tank error has occurred. (The lamp on the ink tank is off.)
Confirm how the ink lamps light or flash, and then take the appropriate action 
depending on the error condition.
See “Getting the Ink Status Information” on page 43.
If this does not solve the problem, replace the ink tank.
See “Replacing Ink Tanks” on page 45.
CauseAction 
						

							69
Troubleshooting
Power Lamp Flashes Green and Alarm Lamp Flashes 
Orange Alternately
Follow the procedure below to resolve the problem.
1Disconnect the printer cable from the printer, turn the printer off, and then unplug 
the printer from the power supply.
If the battery is attached, remove it once.
2Plug the printer back in and turn the printer back on after leaving it for five minutes 
or more.
If the problem is not resolved, make sure that the ink tank is set properly.
Seventeen Flashes: Ink has run out. Ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Print Head Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the\
 function 
for detecting the remaining ink level. Press and hold the  RESUME/CANCEL 
button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is 
memorized. Please be advised that Canon shall not be liable for any 
malfunction or trouble which may be caused by continuation of printing under 
the ink out condition.
See “Replacing an Ink Tank” on page 43.
NoteIf the function for detecting the remaining in level is disabled, the ink tank is 
displayed in gray on the printer status monitor (Windows) and  Canon IJ Printer 
Utility  (Macintosh). See “With the Computer Screen” on page 44.
Eighteen Flashes: Printer detected ink 
out condition. Printer detected ink out condition. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Print Head Cover. 
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the\
 function 
for detecting the remaining ink level. Press and hold the 
RESUME/CANCEL 
button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is 
memorized. Please be advised that Canon shall not be liable for any 
malfunction or trouble caused by continuation of printing under the ink out 
condition or refilled ink tanks.
See “Replacing an Ink Tank” on page 43.
NoteIf the function for detecting the remaining in level is disabled, the ink tank is 
displayed in gray on the printer status monitor (Windows) and  Canon IJ Printer 
Utility  (Macintosh). See “With the Computer Screen” on page 44.
Nineteen Flashes: A USB hub is 
connected. If a USB hub is connected to the Direct Print Port or the Bluetooth Unit 
Connector on the printer, remove the hub. Connect the PictBridge compliant 
device or the Bluetooth Unit directly to the printer.
Caution
If you cannot confirm that the ink tank is set properly since the Print Head Holder moves to the 
right, contact your Canon service representative.
If the ink tank is not set properly, do not remove it forcibly. Press the Canon logo on the ink tank 
and set the ink tank properly. After that, perform the steps 1 and 2 once again.
If the problem is not resolved, contact your Canon Service representative.
CauseAction 
						

							70Troubleshooting
Message Appears on the Computer Screen
„Service Error 5100 Is Displayed
„Writing Error/Output Error/Communication Error
CauseAction
Movement of the Print Head Holder is 
blocked. Follow the procedure below to resolve the problem.
(1)
Disconnect the printer cable from the printer, turn the printer off, and then 
unplug the printer from the power supply.
If the battery is attached, remove it once.
(2) Plug the printer back in and turn the printer back on after leaving it for five 
minutes or more.
If the problem is not resolved, make sure that the ink tank is set properly.
CautionIf you cannot confirm that the ink tank is set properly since the Print Head 
Holder moves to the right, contact your Canon service representative.
If the ink tank is not set properly, do not remove it forcibly. Press the Canon logo 
on the ink tank and set the ink tank properly. After that, perform the steps (1) and 
(2) once again.
If the problem is not resolved, contact your Canon Service representative.
CauseAction
The printer is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the printer on.
While the  Power lamp is flashing green, the printer is initializing. Wait until the 
Power  lamp stops flashing and remains lit green. 
If the  Alarm  lamp is flashing orange, an error may have occurred in the printer. 
For details on how to resolve the error, see “Alarm Lamp Flashes Orange” on 
page 67.
The printer is not connected properly. Make sure that the USB cable is securely plugged into the printer and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again. 
						

							71
Troubleshooting
„ Error Regarding Automatic Print  Head Alignment Is Displayed
„Error Number: 300 Is Displayed
Printer port setting does not match the 
computer’s interface connecting the 
printer. Check the printer port settings.
* In the following instruction, “
XXX” signifies your printer’s name.
(1) Log on as a user account with administrator privilege.
(2) Click  Control Panel , then Printer  under Hardware and Sound .
In Windows XP, click  Control Panel, Printers and Other Hardware , then 
Printers and Faxes .
In Windows 2000, click  Control Panel then Printers .
(3) Right-click the  Canon XXX icon, then select  Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (where “n” is a number) with  Canon 
XXX  appearing in the  Printer column is selected for  Print to the following 
port(s) .
If the port setting is not correct, reinstall the printer driver or change the port 
setting.
NoteWhen printing from the computer through infrared communication, select  IR as the 
printer port. For details, refer to “The printer port setting is wrong.” in “Cannot Print 
Properly through Infrared Communication” of the  User’s Guide on-screen manual.
Printer driver is not installed properly. The printer driver may not be installed properly. Uninstall them following the  procedure described in the PC Printing Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet.
CauseAction
Automatic Print Head Alignment has 
failed. See “Eleven flashes: Automatic Print Head Alignment failed.” on page 68 in 
“Alarm Lamp Flashes Orange” on page 67.
CauseAction
The printer is not ready. Confirm that the 
Power lamp is lit green.
If the  Power  lamp is off, turn the printer on.
While the  Power lamp is flashing green, the printer is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is flashing orange, an error may have occurred in the printer. 
For details on how to resolve the error, see “Alarm Lamp Flashes Orange” on 
page 67.
Printer is not connected properly. Make sure that the USB cable is securely plugged in to the printer and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
CauseAction 
						

							72Troubleshooting
„Error Number: 1700 Is Displayed
„Error Number: 2001 Is Displayed
„Error Number: 2002 Is Displayed
„Error Number: 2500 Is Displayed
Your printer is not selected in  Printer 
on the  Print dialog box. Select your printer’s name in 
Printer on the  Print dialog box.
If your printer’s name does not appear in  Printer, follow the procedure below to 
check that the driver for your printer is installed to your computer. 
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X v.10.3.9, select  Edit Printer List from Printer .
(2) Check that your printer’s name is displayed in the list of printers and that the 
check box is selected.
(3) If your printer’s name is not displayed, click  Add(+) to add the printer.
If you cannot add the printer, follow the procedure described in your setup 
sheet to reinstall the printer driver.
CauseAction
The ink absorber is almost full. See “Eight flashes: Ink absorber is almost full.” on page 67 in “Alarm Lamp  Flashes Orange” on page 67.
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder connected is not compatible 
with this printer. / PictBridge compliant 
devices are attached to both Direct 
Print Port and Bluetooth Unit 
Connector. / Bluetooth units are 
attached to both Direct Print Port and 
Bluetooth Unit Connector.See “Nine flashes: No response from connected digital camera or video 
camcorder. / Connected digital camera or video camcorder is not compatible 
with this printer. / PictBridge compliant devices are attached to both Direct Print 
Port and Bluetooth Unit Connector. / Bluetooth units are attached to both Direct 
Print Port and Bluetooth Unit Connector.” on page 68 in “Alarm Lamp Flashes 
Orange” on page 67.
CauseAction
A USB hub is connected. See “Nineteen Flashes: A USB hub is connected.” on page 69 in “Alarm Lamp 
Flashes Orange” on page 67.
CauseAction
Automatic Print Head Alignment has 
failed.See “Eleven flashes: Automatic Print Head Alignment failed.” on page 68 in 
“Alarm Lamp Flashes Orange” on page 67.
CauseAction 
						

							73
Troubleshooting
„ Ink Info Number: 1600 Is Displayed
„Ink Info Number: 1688 Is Displayed
„Ink Info Number: 1689 Is Displayed
CauseAction
Ink may have run out. See “Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank 
is not installed properly. / Ink may have run out.” on page 67 in “Alarm Lamp 
Flashes Orange” on page 67.
CauseAction
Ink has run out. See “Seventeen Flashes: Ink has run out.” on page 69 in “Alarm Lamp Flashes 
Orange” on page 67.
CauseAction
Printer  detected  ink  out  condition. See “Eighteen Flashes: Printer detected ink out condition.” on page 69 in “Alarm Lamp Flashes Orange” on page 67. 
						

							74Troubleshooting
Error Message Appears on a PictBridge Compliant 
Device
The following are the possible errors that may occur when printing directly from a PictBridge 
compliant device and the counter measures to clear them.
Note
zThis section describes errors that are indicated on Canon-brand PictBridge compliant devices. The 
error messages and operations may vary depending on the device you are using. For errors on non-
Canon PictBridge compliant devices, check the status of the  Alarm lamp and take the appropriate 
action to clear the error. For details, see “Alarm Lamp Flashes Orange” on page 67.
z For the errors indicated on the PictBridge compliant device and their solution, also refer to the 
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message On 
PictBridge Compliant  Device
Action
“Printer in use” Images are being printed from the computer.
Wait until printing ends.
If the printer is warming up, wait until the warm-up ends. When it is ready, the 
printer starts printing automatically.
“No paper” Load paper in the Rear Tray, and select  Continue* in the display on your 
PictBridge compliant device.
* To resume printing, you can press the  RESUME/CANCEL button on the 
printer instead of selecting  Continue.
“Paper jam” Select  Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the  RESUME/CANCEL 
button on the printer, and try printing again.
“Paper lever error” Adjust the position of the Paper Thickness Lever according to the type of paper  you are printing on.
See “Paper Handling” on page 11.
Depending on the printing content, the printing surface may become scratched 
or the corners or edges of the paper may become smudged even for the types 
of paper to set the lever to the right. In this case, set the Paper Thickness Lever 
to the left.
* Reset the Paper Thickness Lever to the right when you finish printing. If the lever is not set back to the right, the inside of the printer is more likely to get 
dirty due to the wider clearance between the print head and the loaded p\
aper. 
It may also reduce print quality.
“Printer cover open” Close the Print Head Cover on the printer.
“No print head” The Print Head is defective or is not installed. For details on how to resolve the error, see “Five flashes: Print Head is not 
installed. / Print Head is defective.” on page 67 in “Alarm Lamp Flashes Orange” 
on page 67.
“Waste tank full” / “ink absorber full” The ink absorber is nearly full. For details on how to resolve the error, see “Eight flashes: Ink absorber is 
almost full.” on page 67 in “Alarm Lamp Flashes Orange” on page 67.
“No ink” / “Ink cassette error” The ink tank is not installed properly or empty. Check the number of how many the Alarm lamp flashes and take the 
appropriate action to resolve the error.
See “Alarm Lamp Flashes Orange” on page 67.
“Ink Error” An ink tank that was once empty is installed. For details on how to resolve the error, see “Eleven flashes: Automatic Print 
Head Alignment failed.” on page 68 in “Alarm Lamp Flashes Orange” on 
page 67. 
						

							75
Troubleshooting
Cannot Print Properly through Infrared 
Communication
To troubleshoot printing through infrared communication, refer to the  User’s Guide on-screen 
manual.
Cannot Print Properly via Bluetooth Communication
To troubleshoot printing via Bluetooth communication, refer to the  Bluetooth Guide on-screen 
manual.
“Hardware Error” If the battery is attached, the charge level of the battery is low.
Connect the supplied Universal AC Adapter and charge the battery.
For details on the charge level indication of the battery, refer to its instruction 
manual.
If the error cannot be canceled, an Ink tank error has occurred.
Confirm how the ink lamps light or flash, and then take the appropriate action 
depending on the error condition.
See “Getting the Ink Status Information” on page 43.
If this does not solve the problem, replace the ink tank.
See “Replacing Ink Tanks” on page 45.
“Printer error” An error requiring servicing may have occurred. (Printer  Power lamp flashes 
green and  Alarm lamp flashes orange alternately.)
Disconnect the USB cable between the printer and the PictBridge compliant 
device, turn off the printer, and unplug the power cord of the printer from the 
power supply. If the battery is attached, remove it once. After leaving it for five 
minutes or more, plug the power cord of the printer back in, turn on the printer, 
and then reconnect the PictBridge compliant device to the printer.
If the same error occurs, contact your Canon Service representative.
Error Message On 
PictBridge Compliant 
Device
Action 
						

							76Appendix
Appendix
Carrying the Printer
When you remove the power cord, carry the printer, or stand it up, check that the Power lamp 
is off.
ImportantzIf you repeatedly remove the power cord, carry the printer, or stand it up while the  Power lamp is on or 
flashing, this may cause the ink to leak or the printer to break. (The same problem is caused even if you 
use the optional portable kit.) For details on turning off the printer, see “Turning off the Printer” on 
page 9.
z When carrying the printer, be careful not to shock the printer, to subject it to strong vibrations, to place it 
in the heat, or to put a heavy thing on it. This causes the printer to break or the ink to leak.
Note
zPack the printer carefully when carrying. Refer to “Transporting the Printer” in the  User’s Guide on-
screen manual.
z X-ray and any other baggage inspection devices have no adverse effect on this printer.
Traveling Abroad with the Printer
Before traveling abroad with the printer, ensure that the following notes.
„ About Universal AC Adapter and Power Cord
The Universal AC Adapter can be used abroad to  power the printer from power supplies ranging 
from AC 100 V to 240 V. However, the specification of the power cord differs depending on the 
country or region of use. Please pur chase a power cord that conforms to the specifications of the 
country or region of use. We recommend using a Canon genuine power cord.
*1 Power Cord
*2 Universal AC Adapter
(1) Power Cord The specification of the power cord  differs for each country or region.
(2) Universal AC Adapter Universal AC Adapter is not dependent on the spec ifications of the country or region of 
use.
„ Fill Out the CIWS Card
Fill out the CIWS Card (Canon International Warranty System) with the date of purchase and the 
name of where the printer was purchased. Carry  this warranty card with you when you travel, so 
you can request repairs or servicing of the printer at your destination. For details, refer to the 
CIWS card.
*1 *2