Canon printer PIXMA iP100 User Manual

							57
Troubleshooting
Troubleshooting
This section describes troubleshooting tips for pr oblems you may encounter when using the printer.
z “Cannot Install the Printer Driver” on page 58
z “Cannot Connect to Computer Properly” on page 60
z “Print Results Not Satisfactory” on page 61
z “Printer Does Not Start” on page 64
z “Printer Moves But Ink Is Not Ejected” on page 65
z “Paper Does Not Feed Properly” on page 65
z “Paper Jams” on page 66
z “Alarm Lamp Flashes Orange” on page 67
z “Power Lamp Flashes Green and Alarm Lam p Flashes Orange Alternately” on page 69
z “Message Appears on the Computer Screen” on page 70
z “Error Message Appears on a PictBridge Compliant Device” on page 74
z “Cannot Print Properly through Infrared Communication” on page 75
z “Cannot Print Properly via Bluetooth Communication” on page 75
If an Error Occurs When the Printer Is Connected to a Computer
When an error occurs in printing such as the printer is out of paper or paper is jammed, a 
troubleshooting message is displayed automatically.  Take the appropriate action described in the 
message.
The message may vary depending on the version of your operating system.
Note
This section mainly describes the methods of printer operation for troubleshooting. To handle problems 
using your computer, refer to “Troubleshooting” in the  User’s Guide on-screen manual. For details on how 
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 78.
* When infrared communication is 
performed with the computer, the 
printer status monitor screen is not 
displayed. 
						

							58Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed beyond the Printer 
Connection screen. If you were unable to proceed beyond the 
Printer Connection screen, follow 
the procedure below to reinstall the printer driver.
z When connecting with a USB cable
(1) Click  Cancel  on the  Printer Connection  screen.
(2) Click  Start Over  on the Installation Failure  screen.
(3) Click  Back on the screen that appears next.
(4) Click  Exit, then remove the CD-ROM.
(5) Turn the printer off.
(6) Restart the computer.
(7) Make sure you have no application software running.
(8) Follow the procedure described in your setup sheet to reinstall the printer 
driver.
z When connecting through infrared communication
(1) Click  Cancel  on the  Printer Connection  screen.
(2) Click  Start Over  on the Installation Failure  screen.
(3) Click  Back on the screen that appears next.
(4) Click  Custom Install .
(5) Select the checkbox of the software to install, and then click  Next.
(6) Click  Install .
(7) Click  Yes on the  License Agreement  screen.
(8) Click  Manual Selection  on the Printer Connection  screen.
(9) Select  IR.
(10) Click  Next.
(11) Follow the procedure described in your setup sheet to reinstall the printer 
driver. 
						

							59
Troubleshooting
Installation does not start automatically 
when the  Setup CD-ROM  is inserted 
into your computer’s disc drive.
(1) Click  Start then  Computer .
In Windows XP, click  Start then  My Computer .
In Windows 2000, double-click the  My Computer icon on the desktop.
(2) Double-click the CD-ROM icon   on the displayed window.
If the contents of the CD-ROM are displayed, double-click  MSETUP4.EXE.
(1)Double-click the CD-ROM icon   on your desktop to start installation.
NoteIf the CD-ROM icon is not displayed, try the followings:
zRemove the CD-ROM from your computer, then insert it again.
z Restart your computer.
If the icon is still not displayed, try different discs and see if they are displayed. If 
other discs are displayed, there is a problem with the Setup CD-ROM. Cont\
act a 
Canon Service representative.
Installation procedure not followed 
correctly. Follow the procedure described in your setup sheet for proper installation.
If the drivers were not installed correctly, uninstall the printer driver, restart your 
computer, and then reinstall the drivers. Refer to the 
PC Printing Guide on-
screen manual.
NoteIf the installer was forced to be terminated due to an Windows error, the system 
may be in an unstable condition and you may not be able to install the drivers. 
Restart your computer before reinstalling.
CauseAction 
						

							60Troubleshooting
Cannot Connect to Computer Properly
„Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“This Device Can Perform Faster” Message Is Displayed
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
printer will operate at a lower speed provided under USB 1.1. In this case, the 
printer operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your system environment supports USB 2.0 
Hi-Speed connection.
z
The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-
Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable 
to be no longer than around 10 feet / 3 meters.
z The operating system of your computer supports USB 2.0 Hi-Speed 
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your 
hardware and install it on your computer.
ImportantFor details on USB 2.0 Hi-Speed of your system environment, contact the 
manufacturer of your computer, USB cable, or USB hub.
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 60. 
						

							61
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such  as white streaks, misaligned lines, and uneven colors, 
confirm the paper and print quality settings first.
z Check 1: Do the page size and media type settings match the size and 
type of the loaded paper?
When these settings are incorrect, you cannot obta in a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In 
borderless printing, uneven coloring may occur depending on the combination of the paper type 
setting and the loaded paper.
z Check 2: Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or 
uneven colors, increase the print quality setting and try printing again.
* You cannot change the print quality setting when printing from a wireless communication 
device or PictBridge compliant device. (You may change the print quality setting with some 
Bluetooth devices.)
The method to confirm the paper and print quality settings differs depending on what you do with 
your printer.
z Check 3: If the problem is not resolved, there may be other causes.
See also the sections below.
z“Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned” 
on page 62
z “White Streaks” on page 62
z “Printed Paper Curls or Has Ink Blots” on page 62
z “Printed Surface Is Scratched/Paper Is Smudged” on page 62
z “Colors Are Uneven or Streaked” on page 64
To print from a PictBridge-
compliant device
Confirm by using your PictBridge compliant device.
See “Printing Photographs Directly from a Compliant Device” on 
page 20.
To print from a wireless 
communication device Confirm by using the Canon Setup Utility.
Refer to “Printing trough Wireless Communication” and “Using the 
Canon Setup Utility” of the 
User’s Guide on-screen manual.
To print from a computer Confir m by using the printer driver.
Refer to the  PC Printing Guide  on-screen manual. 
						

							62Troubleshooting
„Printing Does Not Start/Printing Is  Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
„ Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
The media is loaded with the wrong 
side facing upwards. When using paper with one printable surface, make sure the paper is loaded 
with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with 
reduced quality.
Refer to the instruction manual supplied with the paper for detailed information 
on the printable side.
Ink tank is empty. Open the Print Head Cover of the printer to confirm how the ink lamps light or  flash, and then take the appropriate action depending on the error condition. For 
details, see “Getting the Ink Status Information” on page 43.
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and  perform any necessary maintenance operation.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. Make sure to align the Print Head after you install it.
See “Automatic Print Head Alignment” on page 33 and perform Automatic Print 
Head Alignment. If this does not solve the problem, see “Manual Print Head 
Alignment” on page 36 and perform Manual Print Head Alignment.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and 
perform any necessary maintenance operation.
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Using Specialty Media” on page 10.
CauseAction
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the 
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 50.
Inside of the printer is dirty. When performing duplex printing, if the specified paper size does not match the  actual size of paper loaded in the Rear Tray, the inside will become stained with 
ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the printer.
For details, see “Cleaning the Inside of the Printer” on page 53.
NoteTo prevent the inside of the printer from stains, set the paper size correctly.
Printing on inappropriate type of paper. zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 12 to make sure that the paper 
you are using is suitable.
If the paper is curled, see “Paper is curled.” on page 63 to correct paper curl.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing. 
For details, refer to “Printing Area” in the  User’s Guide on-screen manual. 
						

							63
Troubleshooting
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on.
See “Loading Printing Paper” on page 10.
Depending on the printing content, the printing surface may become scratched 
or the corners or edges of the paper may become smudged even for the types 
of paper to set the lever to the right. In this case, set the Paper Thickness Lever 
to the left.
* Reset the Paper Thickness Lever to the right when you finish printing. If the 
lever is not set back to the right, the inside of the printer is more likely to get 
dirty due to the wider clearance between the print head and the loaded p\
aper. 
It may also reduce print quality.
Printing graphics with the  Intensity 
setting in the printer driver set too high. Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion. 
Refer to “Print Results Not Satisfactory” in the 
User’s Guide on-screen manual.
Printing beyond the recommended 
printing area. If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the 
User’s 
Guide  on-screen manual.
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the 
paper to curl. If this happens, load the paper with the other side facing up. It 
may resolve the problem.
We recommend putting unused paper back into the package and keep them 
on a level surface.
For Other Paper If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may become dirty, not feed properly, or both. Use 
such paper after correcting paper curl as follows.
(1) With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper curl as seen below.
(3) Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 
to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
NoteDepending on the media type, the paper may be smudged or may not be fed 
properly even if it is not curled.
In such case, follow the procedure described the above in “For Other Paper” to 
curl the paper before printing.
This may improve the print result.
CauseAction
(A)
(1) (2)
(B)
(A) 
						

							64Troubleshooting
„Colors Are Uneven or Streaked
Printer Does Not Start
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and 
perform any necessary maintenance operations.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. Make sure to align the Print Head after you install it.
See “Automatic Print Head Alignment” on page 33 and perform Automatic Print 
Head Alignment. If this does not solve the problem, see “Manual Print Head 
Alignment” on page 36 and perform Manual Print Head Alignment.
CauseAction
Ink tank is empty. Open the Print Head Cover of the printer to confirm how the ink lamps light or flash, and then take the appropriate action depending on the error condition. For 
details, see “Getting the Ink Status Information” on page 43.
Ink tank is not installed securely. Open the Print Head Cover, then press the   mark and the Canon logo on the  ink tank until it clicks into place.
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control 
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then  View Printer Status .
The printer status monitor is displayed.
(3) Click  Display Print Queue .
(4) Select  Cancel All Documents  on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5) When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
(2) Select the print job to delete and click  .
The print jobs are deleted.
The printer is not ready. Check if the  Power lamp is lit green.
If the  Power  lamp is off, turn the printer on.
While the  Power lamp is flashing green, the printer is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing. While the  Power lamp is flashing green, the computer is processing 
data and sending them to the printer. Wait until printing starts. 
						

							65
Troubleshooting
Printer Moves But Ink Is Not Ejected
Paper Does Not Feed Properly
CauseAction
Ink tank is empty. Open the Print Head Cover of the printer to confirm how the ink lamps light or 
flash, and then take the appropriate action depending on the error condition. For 
details, see “Getting the Ink Status Information” on page 43.
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and  perform any necessary maintenance operations.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Loading Printing Paper” on page 10 and make sure that the paper you are 
using is suitable.
If the paper is curled, see “Paper is curled.” on page 63 to correct paper curl.
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the  roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 50.
Paper not loaded properly. Make sure of the following when you load paper in the printer. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation in the Rear Tray, regardless of 
the printing orientation.
z Load the paper with the print side facing UP. Align the paper stack against 
the guide on the right side of the Rear Tray and slide the Paper Guide so that 
it just touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 13.
Too much paper loaded. Make sure that the paper stack does not exceed the paper support load limit.  However, proper feeding of paper may not be possible at this maximum capacity 
depending on the type of paper or environmental conditions (either very high or 
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of 
the paper support load limit.
For details on loading paper, see “Loading Paper” on page 13.
Foreign object in the Rear Tray. Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared or loaded 
properly. z
When printing on envelopes, see “Loading Envelopes” on page 15, and 
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the printer in portrait 
orientation. If the envelopes are placed in landscape orientation, they will not 
feed properly.
z Set the Paper Thickness Lever to the left. 
						

							66Troubleshooting
Paper Jams
Important
If you need to turn off the printer to remove jammed  paper during printing, refer to “Printing from Your 
Computer” in the  User’s Guide on-screen manual to cancel print jobs before turning off the printer.
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the printer, turn the printer off, 
and open the Print Head Cover and remove it.
* Be careful not to touch the components inside the printer. 
After removing all paper, close the Print Head Cover, and turn it back on.
z If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper may be ejected automatically.
(2) Reload the paper in the printer, and press the  RESUME/CANCEL button on 
the printer.
If you turned off the printer in step (1), all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 10.
z When reloading the paper in the printer, see “Paper Does Not Feed Properly” 
on page 65 to confirm that you are using the correct paper and are loading it 
into the printer correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do 
not recommend using such paper to print documents with photos or graphics, 
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the 
paper jam error continues after removing the paper, contact your Canon Service 
representative.
Landscape credit card-sized paper 
jammed inside the printer. Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1)
Turn the printer off.
(2) Open the Print Head Cover.
(3) Push out the jammed paper toward the Paper Output Slot.
* Be careful not to touch the components inside the printer.
(4) Slowly pull out the paper from the Paper Output Slot.
(5) Turn the printer on.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon Service representative.