Canon printer PIXMA iP100 User Manual

67
Troubleshooting
Alarm Lamp Flashes Orange
When a printer error occurs, the  Alarm lamp flashes orange as shown  below. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the appropriate action to 
correct the error.
(A) Note the number of flashes
(B) Flashes repeatedly
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed. Reload paper in the Rear Tray and press the 
RESUME/CANCEL button.
Three flashes: Paper jam. The paper may be jammed....

68Troubleshooting
Nine flashes: No response from 
connected digital camera or video 
camcorder. / Connected digital camera 
or video camcorder is not compatible 
with this printer. / PictBridge compliant 
devices are attached to both Direct 
Print Port and Bluetooth Unit 
Connector. / Bluetooth units are 
attached to both Direct Print Port and 
Bluetooth Unit Connector. z
A communication time out occurs if printing takes a long time or if it takes too 
much time to send data. This may cancel printing....

69
Troubleshooting
Power Lamp Flashes Green and Alarm Lamp Flashes 
Orange Alternately
Follow the procedure below to resolve the problem.
1Disconnect the printer cable from the printer, turn the printer off, and then unplug 
the printer from the power supply.
If the battery is attached, remove it once.
2Plug the printer back in and turn the printer back on after leaving it for five minutes 
or more.
If the problem is not resolved, make sure that the ink tank is set properly.
Seventeen Flashes: Ink has...

70Troubleshooting
Message Appears on the Computer Screen
„Service Error 5100 Is Displayed
„Writing Error/Output Error/Communication Error
CauseAction
Movement of the Print Head Holder is 
blocked. Follow the procedure below to resolve the problem.
(1)
Disconnect the printer cable from the printer, turn the printer off, and then 
unplug the printer from the power supply.
If the battery is attached, remove it once.
(2) Plug the printer back in and turn the printer back on after leaving it for five 
minutes...

71
Troubleshooting
„ Error Regarding Automatic Print  Head Alignment Is Displayed
„Error Number: 300 Is Displayed
Printer port setting does not match the 
computer’s interface connecting the 
printer. Check the printer port settings.
* In the following instruction, “
XXX” signifies your printer’s name.
(1) Log on as a user account with administrator privilege.
(2) Click  Control Panel , then Printer  under Hardware and Sound .
In Windows XP, click  Control Panel, Printers and Other Hardware , then...

72Troubleshooting
„Error Number: 1700 Is Displayed
„Error Number: 2001 Is Displayed
„Error Number: 2002 Is Displayed
„Error Number: 2500 Is Displayed
Your printer is not selected in  Printer 
on the  Print dialog box. Select your printer’s name in 
Printer on the  Print dialog box.
If your printer’s name does not appear in  Printer, follow the procedure below to 
check that the driver for your printer is installed to your computer. 
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X...

73
Troubleshooting
„ Ink Info Number: 1600 Is Displayed
„Ink Info Number: 1688 Is Displayed
„Ink Info Number: 1689 Is Displayed
CauseAction
Ink may have run out. See “Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank 
is not installed properly. / Ink may have run out.” on page 67 in “Alarm Lamp 
Flashes Orange” on page 67.
CauseAction
Ink has run out. See “Seventeen Flashes: Ink has run out.” on page 69 in “Alarm Lamp Flashes 
Orange” on page 67.
CauseAction
Printer  detected...

74Troubleshooting
Error Message Appears on a PictBridge Compliant 
Device
The following are the possible errors that may occur when printing directly from a PictBridge 
compliant device and the counter measures to clear them.
Note
zThis section describes errors that are indicated on Canon-brand PictBridge compliant devices. The 
error messages and operations may vary depending on the device you are using. For errors on non-
Canon PictBridge compliant devices, check the status of the  Alarm lamp and take...

75
Troubleshooting
Cannot Print Properly through Infrared 
Communication
To troubleshoot printing through infrared communication, refer to the  User’s Guide on-screen 
manual.
Cannot Print Properly via Bluetooth Communication
To troubleshoot printing via Bluetooth communication, refer to the  Bluetooth Guide on-screen 
manual.
“Hardware Error” If the battery is attached, the charge level of the battery is low.
Connect the supplied Universal AC Adapter and charge the battery.
For details on the charge...

76Appendix
Appendix
Carrying the Printer
When you remove the power cord, carry the printer, or stand it up, check that the Power lamp 
is off.
ImportantzIf you repeatedly remove the power cord, carry the printer, or stand it up while the  Power lamp is on or 
flashing, this may cause the ink to leak or the printer to break. (The same problem is caused even if you 
use the optional portable kit.) For details on turning off the printer, see “Turning off the Printer” on 
page 9.
z When carrying the printer,...