Canon printer PIXMA i475D User Manual

							Troubleshooting
46
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y Th isInk does not eject 
properly/Printing is 
Blurred/ Colors are 
Wrong / White 
Streaks appear / 
Printed Ruled Lines 
are DisplacedInk tank is not seated 
properlyCheck that the ink tanks are firmly seated in the print head and reseat them if 
necessary.
Print head nozzles 
cloggedPrint the nozzle check pattern to check for uneven ink output.
See "Printing the Nozzle Check Pattern
Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Printing the Nozzle Check Pattern" on page 28.
When a specific color is missing from the nozzle check pattern, clean the print 
head.
If ink supply is uneven: See "Print Head Cleaning
Print Head CleaningPrint Head Cleaning Print Head Cleaning" on page 31.
Print head nozzles 
clogged or misalignedPrint the nozzle check pattern to check for uneven ink output.
When a specific color is missing from the nozzle check pattern, clean the print 
head.
• If ink supply is uneven: See "Print Head Cleaning
Print Head CleaningPrint Head Cleaning Print Head Cleaning" on page 31
• If straight lines are misaligned: See "Aligning the Print Head
Aligning the Print HeadAligning the Print Head Aligning the Print Head" on page 35 
Media not loaded with 
the print-side upCheck that your paper is loaded with the correct print side facing up.
Incorrect paper type
On the Main
MainMain Main tab, ensure that the Media Type
Media TypeMedia Type Media Type selected matches the media 
loaded.
In the Print 
 Print  Print   Print dialog box, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-up menu, and 
then ensure that the Media Type
Media TypeMedia Type Media Type selected matches the media loaded.
Print Quality not set 
properlyBe sure to set the Print Quality
Print QualityPrint Quality Print Quality setting to High 
High High  High for Windows or Fine 
 Fine  Fine   Fine for 
Macintosh.
On the Main
MainMain Main tab, click High
HighHigh High for the Print
PrintPrint Print Quality
QualityQuality Quality setting.
1. In the Print 
 Print  Print   Print dialog box, select Quality & Media
Quality & MediaQuality & Media Quality & Media from the pop-up menu, and 
then click Detailed Setting
Detailed SettingDetailed Setting Detailed Setting.
2. Drag the Print Quality
Print QualityPrint Quality Print Quality slide bar to the Fine
FineFine Fine end.
Printed Paper Curls 
or Ink BlotsPaper being used is 
too thinUse High Resolution Paper or Photo Paper Pro to print images that require a 
lot of ink (i.e. pictures with intense colors or photographs).
Color Intensity setting 
is too high Reduce the Intensity setting in the printer driver and try printing again.
1. Open the Printer
PrinterPrinter Printer Properties
PropertiesProperties Properties dialog box.
2. On the Main
MainMain Main tab, select Manual 
Manual Manual  Manual for Color Adjustment
 Color Adjustment Color Adjustment  Color Adjustment, and then click Set
SetSet Set.
3. Drag the Intensity
IntensityIntensity Intensity slide bar to adjust the intensity.
1. In the Print 
 Print  Print   Print dialog box, select Color
ColorColor Color  Option
 Option Option  Option from the pop-up menu.
2. Drag the Intensity
IntensityIntensity Intensity slide bar to set the intensity.
Paper feed roller is 
dirtyClean the paper feed roller.
See "Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly Paper Does Not Feed Properly" on page 49.
Note The ink tank may be clogged with dust or air if the protective 
cap is replaced after the removal.
Note Follow the instructions packaged with your speciality media for 
loading and handling. 
						

							Troubleshooting
47
Printed Surface is 
ScratchedInappropriate paper 
type usedCheck to see if the paper you are printing on is too thick or curled.
See "Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid" on page 3.
Note that smudging may occur at the top and bottom edges of the paper when 
using Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing.
See "Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless PrintingMedia Types Suitable for Borderless Printing Media Types Suitable for Borderless Printing" on page 22
See "Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless PrintingMedia Types Suitable for Borderless Printing Media Types Suitable for Borderless Printing" on page 24
ProblemPossible CauseTr y Th is 
						

							Troubleshooting
48
Troubleshooting Printer Hardware
ProblemPossible CauseTr y  Th is
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPrint head has 
overheated due to 
long periods of 
continuous printingStop printing and turn the printer off for at least 15 minutes to allow the print head 
to cool down.
The print head tends to overheat when printing continuously for long periods of 
time. The print head is designed to automatically pause at line breaks before 
resuming printing in order to cool down.
Printing high-
resolution 
photographs and 
graphicsWait until the print job finishes.
The POWER
POWERPOWER POWER lamp flashes green while the print data is being processed. Printing 
photographs and high-density graphics can take time.
Printer cable is too 
longAvoid using USB cables longer than 16.4 feet.
There may be 
problems in your 
operating systemRestart your computer. It may solve the problem.
Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or 
BJ Print Monitor in Macintosh for the deletion.
1. Open the Printer Properties dialog box.
See"Opening the Printer Properties Dialog Box Directly from the Start Menu
Opening the Printer Properties Dialog Box Directly from the Start MenuOpening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu" 
on page 11.
2. Click Maintenance
MaintenanceMaintenance Maintenance tab and then click Start Status Monitor
Start Status MonitorStart Status Monitor Start Status Monitor.
3. Click Display Print Queue
Display Print QueueDisplay Print Queue Display Print Queue.
4. Select Cancel All Documents 
Cancel All Documents Cancel All Documents  Cancel All Documents in the Printer
PrinterPrinter Printer menu.
When the confirmation message is displayed, click Yes
Ye sYe s Ye s .
The print job is deleted.
1. Select Applications
ApplicationsApplications Applications from the Go
GoGo Go menu.
2. Double-click the Print Center
Print CenterPrint Center Print Center icon in the Utilities
UtilitiesUtilities Utilities folder.
3. Double-click i475D displayed under Name
NameName Name in the Printer List
Printer ListPrinter List Printer List.
4. Click to select an undesired document and click  .
The print job is deleted.
Cannot Print to 
End of JobIncorrect page size 
selectedEnsure that the page size setting matches the size of the paper loaded in the 
printer:
- Check the Paper Size setting from within your application to ensure that it 
matches the size of the paper loaded.
- Check the Page Setup
Page SetupPage Setup Page Setup tab in the Printer Properties dialog box (for Windows) or 
the Page Setup
Page SetupPage Setup Page Setup dialog box (for Macintosh) to ensure that it matches the size of 
the paper loaded.
Not enough free 
space on hard diskYour operating system may be out of free disk space.
Check the available space on your computer’s hard disk.
Caution
CautionCaution Caution The area around the print head can become extremely hot 
during extended print operation. Always avoid touching the 
print head and its peripheral components.
Note In Windows Me or Windows 98
Click to select an undesired document and select Purge Print 
Purge Print Purge Print  Purge Print 
Documents 
Documents Documents  Documents in the Printer
PrinterPrinter Printer menu. 
						

							Troubleshooting
49
Paper Does Not Feed Properly
ProblemPossible CauseTr y  Th is
Paper Does Not 
Feed ProperlyInappropriate 
paper type usedCheck to see if the paper you are printing on is too thick or curled.
See"Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid" on page 3.
Paper feed roller is 
dirtyFollow the steps described below to clean the paper feed rollers.
If envelopes or post cards do not feed properly, even after correcting any paper 
curl, clean the paper feed roller.
1. Ensure that the printer is turned on and there is no paper loaded in the printer.
2. Hold the Resume
ResumeResume Resume button down and release after the Power
PowerPower Power lamp flashes three 
times.
The paper roller rotates as it cleans.
Repeat this cleaning operation three times.
3. Load a sheet of Letter plain paper in the printer.
4. Hold the Resume
ResumeResume Resume button down and release after the Power
PowerPower Power lamp flashes three 
times, then feed the sheet of paper.
Repeat this operation three times.
If the printer still does not feed the envelopes or the post cards properly through 
the printer, even after the cleaning operation, repeat the procedure.
Paper Jams 1. Gently pull the jammed paper out of the sheet feeder slot or the paper output 
slot, whichever is easier.
• If the paper tears and some of it is left in the printer, turn the printer off, then 
open the front cover and remove the piece of paper. Do not touch internal 
parts in the printer. If you cannot reach or remove the torn paper, do not 
attempt to disassemble the printer yourself. Contact the Customer Care 
Center.
• If you cannot extract the paper, turn the printer off, and then turn it back on. 
The remaining paper will be ejected automatically.
2. Close the front cover and reload the paper into the sheet feeder, then press the 
Resume
ResumeResume Resume button on the printer. 
						

							Troubleshooting
50
Handling Error Messages
When a printer error occurs, the Power lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the 
appropriate action to correct the error.
Number of 
FlashesPossible CauseTr y  Th is
Two flashes Printer is out of 
paperReload paper and press the Resume
ResumeResume Resume button.
Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the printer, then 
press the Resume
ResumeResume Resume button. See "Paper Jams
Paper JamsPaper Jams Paper Jams" on page 49.
Six flashes Print head not 
installedInstall print head.
Seven flashes Defective print 
headPress the Power
PowerPower Power button to turn off the printer, and press the Power
PowerPower Power button again to 
turn on the printer. If the same error occurs, the print head may be defective. 
Contact the Customer Care Center.
Eight flashes Waste ink tank 
almost fullThe printer has a built-in waste ink tank to hold the ink consumed during print 
head cleaning.
Eight flashes indicates that this tank is nearly full.
Press the Resume
ResumeResume Resume button to clear the error so printing can continue. 
Contact the Customer Care Center.
Nine flashes Paper thickness 
lever is set to the 
rightTo print from the memory card, set the paper thickness lever to the left (the setting 
for plain paper).
Eleven flashes A specified period 
of time has lapsed 
without receiving a 
response from the 
digital camera / The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable, press the printer's Resume
ResumeResume Resume button and reconnect 
the cable.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use digital 
cameras or video camcorders that are compatible with this printer.
An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Reconnect the printer cable, and then 
plug the printer back in and turn the printer back on after leaving it about 10 
minutes.
If the problem remains, contact the Customer Care Center.
Note Power
PowerPower Power lamp flashes 
alternately green and 
orange 
						

							Troubleshooting
51
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Error Writing / 
Output to USBxxxPrinter not ready The Power
PowerPower Power lamp will flash green when the printer is warming up or when a print 
job is being sent to the printer. It will glow a steady (non-flashing) green when it 
is ready for use or when the print job is completed.
Paper is not loaded Load paper and press the Resume
ResumeResume Resume button.
Faulty connection Ensure that the printer cable is securely connected to the computer.
Printer port error Verify the printer port status.
Double-click Universal Serial Bus (USB) controllers
Universal Serial Bus (USB) controllersUniversal Serial Bus (USB) controllers Universal Serial Bus (USB) controllers on the Device Manager
Device ManagerDevice Manager Device Manager 
dialog box, then double-click Canon i475D
Canon i475DCanon i475D Canon i475D to see the status. 
Refer to the User's Guide for instructions on how to verify the status.
Printer port 
settings and printer 
interface do not 
matchEnsure that the destination Printer Port is set to USB PRNnn (Canon i475D) or 
USBnn (Canon i475D) (Where nn represents a number).
If the settings are not correct, follow the procedures described in the 
Easy Setup 
Instructions and reinstall the printer driver. 
Refer to the User’s Guide for instructions on how to verify status and the correct 
action to take.
Printer driver is not 
installed properlyUninstall then reinstall the printer driver.
1. Click Start
StartStart Start, and select All Programs 
All Programs All Programs  All Programs (or Programs
ProgramsPrograms Programs), Canon i475D
Canon i475DCanon i475D Canon i475D, and 
Uninstall
UninstallUninstall Uninstall.
2. Follow the on-screen instructions to uninstall driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver.
“Error No.: X300” Printer not ready If the Power
PowerPower Power lamp is off, turn the printer on.
If the Power
PowerPower Power lamp is flashing green, the printer is initializing. Wait until the 
Power
PowerPower Power lamp stops flashing.
Printer not properly 
connectedEnsure that the printer is securely connected to the computer.
Yo u r  p r i n t e r  n a m e  
is not displayed in 
the Printer List
Printer ListPrinter List Printer List of 
Print Center
Print CenterPrint Center Print Center.1. Select Applications
ApplicationsApplications Applications from the Go
GoGo Go menu.
2. Double-click the Print Center
Print CenterPrint Center Print Center icon in the Utilities
UtilitiesUtilities Utilities folder.
3. Ensure that 
i475D
i475Di475D i475D is displayed in the Printer List
Printer ListPrinter List Printer List.
If i475D
i475Di475D i475D is not displayed in the Printer List
Printer ListPrinter List Printer List, reinstall the printer driver.
Note If you are using switching hub or other device, disconnect the 
printer and reconnect it directly to the computer and try 
printing again.
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Note If you are using switching hub or other device, disconnect 
the printer and reconnect it directly to the computer and try 
printing again.
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Note If the problem persists, delete all unnecessary documents 
from the Extensions and Control Panels folder. 
						

							Troubleshooting
52
Have you replaced 
an ink tank with a 
new one? message 
is displayedIf the ink tank has 
been replaced with 
a new one
Click Yes
YesYes Yes  o r O K
OKOK OK to reset the ink counter.
See "Reset the ink counter.
Reset the ink counter.Reset the ink counter. Reset the ink counter." on page 41.
If the front cover 
has been open for a 
cer tain period (the 
ink tank has not 
been replaced)Click No
NoNo No or Cancel
CancelCancel Cancel on the dialog box described above.
You can choose the option to disable the display of this confirmation message. 
1. Ensure that the printer is turned on and open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog 
box.
2. Click the Maintenance
MaintenanceMaintenance Maintenance tab and then click Low Ink
Low InkLow Ink Low Ink Warning Setting
Warning SettingWarning Setting Warning Setting.
3. Clear a check box of Display a confirmation message of Ink tank replacement
Display a confirmation message of Ink tank replacementDisplay a confirmation message of Ink tank replacement Display a confirmation message of Ink tank replacement 
and click Send
SendSend Send.
Low Ink Warning 
Accompanied by Ink 
Tank Icon With '?'Failure to reset ink 
counter when 
installing new ink 
tankThe ink tank level accompanied by the ink tank icon with the “?” indicates ink 
tank is not synchronized with its ink counter.
Always be sure to reset the ink counter in your printer driver when you replace 
ink tank. See "Reset the ink counter.
Reset the ink counter.Reset the ink counter. Reset the ink counter." on page 41.
1. Ensure that the printer is turned on and open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog 
box.
2. Click the Maintenance 
Maintenance Maintenance  Maintenance tab and then click Low Ink Warning Setting
Low Ink Warning SettingLow Ink Warning Setting Low Ink Warning Setting icon.
3. Clear a check box of Display low ink warning off
Display low ink warning offDisplay low ink warning off Display low ink warning off and click Send
SendSend Send.
ProblemPossible CauseTr y This
Note A “?” is displayed next to the Ink counter between the time 
one ink tank is removed and the ink counter is reset when 
the next one is installed. Display of the “?” can be disabled 
by unchecking the Display low Ink Warning
Display low Ink WarningDisplay low Ink Warning Display low Ink Warning check box. 
						

							Appendix
53
Appendix
AppendixAppendix Appendix
Installing the Printer Driver when using Mac OS 9.x
When using other than Mac OS X (Mac OS 8.6 to 9.x), install the printer driver following the 
procedure below.
Screen shots may differ depending on the operating system used.
1Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM.
TURN THE PRINTER ON.
TURN THE PRINTER ON.TURN THE PRINTER ON. TURN THE PRINTER ON.
2Open the Mac OS 8.6-9.x folder on the CD-ROM, then double–click the 
Printer Driver folder.
3Double-click the Installer icon in the Printer Driver folder.
4Read the License Agreement and click Accept, if you agree.
5Click Install.
The printer driver will load automatically.
6If the message “No other applications can be running…” is displayed, click 
Continue.
7When the “Installation was successful” screen displays, click Restart.
8Open the Mac OS 8.6-9.x folder on the CD-ROM, then double–click the 
Memory Card Utility folder.
9Double-click the BJ Utility.mpkg icon.
Follow the on-screen instructions.
10If prompted, restart your computer.
11Open the Mac OS 8.6-9.x folder on the CD-ROM, then double–click the 
Application folder.
12Double-click on the software to be installed.
Follow the on-screen instructions.
13When the “Installation has Finished” screen appears, click OK.
14When prompted, restart your computer. 
						

							Appendix
54
15Select the Apple menu, then Chooser.
16Click the i475D icon in the Chooser.
17Close the Chooser.
18To ensure highest quality output, carry out print head alignment.
Refer to the Mac OS 9 Printer Driver Guide for instructions or how to align the print 
head.NoteRegister your product at www.registercanon.com
 to ensure product 
support. 
						

							Appendix
55
User’s Guide Table of Contents
Your printer’s User’s Guide offers detailed information on the following topics.
How to Use This Manual
How to Read This Manual
Printer Parts and Their Function
Front View
Operation Panel
Rear View
Inside the Printer
Useful Printing Techniques
Printing with Borderless Printing
Reducing Noise from Images Captured 
with Digital Camera
Achieving Vivid Reproduction of Images 
with Lots of Greens and Blues
Printing with Color and Brightness 
Automatically Optimized (Windows)
Adjusting Print Quality
Smoothing the Rough Edges of Certain 
Images (Windows)
Automatically Resizing the Image to Fit 
the Page (Windows)
Resizing the Image by Selecting the 
Scaling Ratio
Printing Multiple Pages on a Single Page
Enlarging a Document by Printing it on 
Multiple Pages (Windows)
Printing Multiple Pages for Assembly into 
a Booklet (Windows)
Printing on Both Sides of the Page 
(Windows)
Printing Stamped Messages on 
Documents (Windows)
Printing Background Images on 
Documents (Windows)
Adding Illustrated Effect to Documents
Printing Entire Image in Single Color
Printing in Grayscale
Reversing the Page Printing Order
Printing on Nonstandard Size Paper
Reducing the Sound of Printer Operation
Registering Printer Driver Settings
Printing Media
Compatible Media TypesPhoto Paper Pro PR-101
Photo Paper Pro PC-101S
Photo Paper Plus Glossy PP-101
Matte Photo Paper MP-101
Glossy Photo Paper GP- 401
High Resolution Paper HR-101N
T-Shirt Transfers TR-101
Transparencies CF-102
Envelopes
Checking the Status of the Printer
BJ Status Monitor Functions (Windows)
Print Center (Macintosh)
Troubleshooting
Cannot Install Printer Driver
Print Quality is Poor
Printer Does Not Start or Stops During 
Print Jobs
Paper Does Not Feed Properly or Paper 
Jams
The Power
PowerPower Power Lamp Flashes Orange
An Error Message is Display on the Screen
An Error Message is Displayed on the 
Operation Panel
Cannot Print Properly from the Digital 
Camera
An Error Message is Displayed While 
Using the Photo Viewer
Problems Unique to Windows (Windows)
Problems Unique to the Macintosh 
(Macintosh)
Appendix
Printing Area
Using the Memory Card Utility (Windows)
Using the BJ Utility (Macintosh)
Uninstalling  Drivers
Uninstalling the User’s Guide (Windows)
Transporting printer
Printer Driver Functions (Windows)
Printer Driver Functions (Macintosh)
BJ Printer Utility
Index