Canon printer PIXMA i475D User Manual

Troubleshooting
46
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y Th isInk does not eject 
properly/Printing is 
Blurred/ Colors are 
Wrong / White 
Streaks appear / 
Printed Ruled Lines 
are DisplacedInk tank is not seated 
properlyCheck that the ink tanks are firmly seated in the print head and reseat them if 
necessary.
Print head nozzles 
cloggedPrint the nozzle check pattern to check for uneven ink output.
See "Printing the Nozzle Check Pattern
Printing the Nozzle Check...

Troubleshooting
47
Printed Surface is 
ScratchedInappropriate paper 
type usedCheck to see if the paper you are printing on is too thick or curled.
See "Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid" on page 3.
Note that smudging may occur at the top and bottom edges of the paper when 
using Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing.
See "Media Types Suitable for Borderless Printing
Media Types...

Troubleshooting
48
Troubleshooting Printer Hardware
ProblemPossible CauseTr y  Th is
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPrint head has 
overheated due to 
long periods of 
continuous printingStop printing and turn the printer off for at least 15 minutes to allow the print head 
to cool down.
The print head tends to overheat when printing continuously for long periods of 
time. The print head is designed to automatically pause at line breaks before 
resuming printing in order to...

Troubleshooting
49
Paper Does Not Feed Properly
ProblemPossible CauseTr y  Th is
Paper Does Not 
Feed ProperlyInappropriate 
paper type usedCheck to see if the paper you are printing on is too thick or curled.
See"Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid" on page 3.
Paper feed roller is 
dirtyFollow the steps described below to clean the paper feed rollers.
If envelopes or post cards do not feed properly, even after correcting any paper 
curl, clean the...

Troubleshooting
50
Handling Error Messages
When a printer error occurs, the Power lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the 
appropriate action to correct the error.
Number of 
FlashesPossible CauseTr y  Th is
Two flashes Printer is out of 
paperReload paper and press the Resume
ResumeResume Resume button.
Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the printer, then 
press the Resume...

Troubleshooting
51
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Error Writing / 
Output to USBxxxPrinter not ready The Power
PowerPower Power lamp will flash green when the printer is warming up or when a print 
job is being sent to the printer. It will glow a steady (non-flashing) green when it 
is ready for use or when the print job is completed.
Paper is not loaded Load paper and press the Resume
ResumeResume Resume button.
Faulty connection Ensure that the printer cable is...

Troubleshooting
52
Have you replaced 
an ink tank with a 
new one? message 
is displayedIf the ink tank has 
been replaced with 
a new one
Click Yes
YesYes Yes  o r O K
OKOK OK to reset the ink counter.
See "Reset the ink counter.
Reset the ink counter.Reset the ink counter. Reset the ink counter." on page 41.
If the front cover 
has been open for a 
cer tain period (the 
ink tank has not 
been replaced)Click No
NoNo No or Cancel
CancelCancel Cancel on the dialog box described above.
You can...

Appendix
53
Appendix
AppendixAppendix Appendix
Installing the Printer Driver when using Mac OS 9.x
When using other than Mac OS X (Mac OS 8.6 to 9.x), install the printer driver following the 
procedure below.
Screen shots may differ depending on the operating system used.
1Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM.
TURN THE PRINTER ON.
TURN THE PRINTER ON.TURN THE PRINTER ON. TURN THE PRINTER ON.
2Open the Mac OS 8.6-9.x folder on the CD-ROM, then double–click the 
Printer...

Appendix
54
15Select the Apple menu, then Chooser.
16Click the i475D icon in the Chooser.
17Close the Chooser.
18To ensure highest quality output, carry out print head alignment.
Refer to the Mac OS 9 Printer Driver Guide for instructions or how to align the print 
head.NoteRegister your product at www.registercanon.com
 to ensure product 
support. 

Appendix
55
User’s Guide Table of Contents
Your printer’s User’s Guide offers detailed information on the following topics.
How to Use This Manual
How to Read This Manual
Printer Parts and Their Function
Front View
Operation Panel
Rear View
Inside the Printer
Useful Printing Techniques
Printing with Borderless Printing
Reducing Noise from Images Captured 
with Digital Camera
Achieving Vivid Reproduction of Images 
with Lots of Greens and Blues
Printing with Color and Brightness 
Automatically Optimized...