Canon printer MAXIFY MB5020 User Manual

Check See Cannot Print Properly with Automatic Duplex Printing  and take the
appropriate action.
Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the machine was still on.
Check the error message that appears on the computer, then click  OK.
The machine starts printing.
See 
Notice for Unplugging the Power Cord  for unplugging the power cord.
Important
•
If you unplug the power cord, all the faxes stored in the machine's memory are deleted....

Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer"
appearing in the  Printer column is selected for  Print to the following port(s) .
Note
•
When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the...

If the User Account Control  screen is displayed, follow the on-screen instructions.•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Device Manager .
•
In Windows 7 or Windows Vista, click  Control Panel, Hardware and Sound , then Device Manager .
•
In Windows XP, click  Control Panel, Performance and Maintenance , System , then click  Device
Manager  on the Hardware  sheet.
2.
Double-click  Universal Serial Bus controllers  then USB...

•
If you agree to participate in the survey program:Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
Note
•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is...

Note•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning
dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation...

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
machine yourself.
•...

Support Code ListThe support code appears on the touch screen and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the touch screen or the computer screen and
take the appropriate action.
Support Code Appears on the Touch Screen and the Computer Screen•
1000 to 1ZZZ
10031200130013031310131313141575160016601688170017011754175518711890 •
2000 to 2ZZZ...

•7000 to 2ZZZ71007200720172027203720472057300    •
9000 to 2ZZZ
90009500    •
A000 to ZZZZ
B202B203B204B502B503B504C000     
About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
1028 

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.•
If the paper is jammed inside the front cover:
1300
•
If the paper is jammed inside the rear cover:
1303
•
If the paper is jammed inside the rear cover as the machine pulled in the printed paper:
1313
•
If the paper is jammed inside the rear cover when automatic duplex printing:
1314
•
If the document is jammed in the ADF:
2801
•
Cases other than above:
In Other Cases
1029 

1300Cause
Paper is jammed inside the front cover.
Action If the paper is jammed inside the front cover, remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's...