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Canon printer imageCLASS MF4890dw User Manual

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    							101
    Tr o u b l e s h o o t i n g
     Resolve an Error Code 
    If an error occurs, a report that contains a 3-digit error code is printed. Locate the error code in the table and follow the 
    recommended actions to resolve the problem.
    Job No.
    Address
    Name
    Start Time
    Call Length
    Sheets
    Result0123
    0123456789
    name
    01/01 02:07 AM
    0115
    1
    NG
    #018  Busy/No Signal   
    Error code
    Error Code Cause
    Action
    #001 A document jam has occurred. Remove the jammed document.
    #003 Transmission failed due to the high 
    volum
    
    e of data. When sending a fax:
    • Reduce the scanning resolution, and try to send the document 
    again.
    When receiving a fax:
    • Reduce the scanning resolution or ask the sender to divide the 
    document before sending it again.
    #005 A fax recipient did not respond 
    with
    i
    
    n 35 seconds. Repeat the sending procedure from the beginning. Additionally, 
    ask the recipient to check the fax machine. When making an 
    overseas call, add a pause to the fax number.
    The recipient may not be a Super 
    G3
    * fax machine.
    *  G3 is one of international standards  for fax that standardized by ITU-T (ITU 
    Telecommunication Standardization 
    Sector), and is for an analog telephone 
    line.
    Ask the recipient what type of fax machine is being used, 
    and then send the document to a Super G3 fax machine. If 
    the recipient does not have a Super G3 fax machine, send 
    the document again using a communication mode that is 
    compatible with the recipient’s fax machine. 
    #012 The recipient’s machine has run out 
    of pa
    p
    
    er. Ask the recipient to ensure that paper is loaded in the machine.
    #018 You cannot send a fax because the 
    l
    i
    
    ne is busy or disconnected. Wait a moment, and then try again. If you are still unable to send 
    the document, ask the recipient to verify that the fax machine is 
    ready to receive a fax.
    The settings confi gured on the 
    recipient’s machine may not 
    incompatible with yours. Verify that the recipient’s machine is ready to receive a fax, and 
    then try again.
    No pause was added to the fax 
    number when attempting an 
    international fax transmission. Add a pause after the country code or in front of the fax number, 
    and then redial the number. If you want to send the document to 
    a recipient that is registered under a one-touch key, change the 
    settings for international sending in the detailed setting screen. 
    #022 Sending faxes from a computer is 
    re
    s
    
    tricted. The restriction needs to be canceled. Contact your administrator 
    for more information. For details, see [
    Security]  [Restricting 
    Fax Sending from a Computer ] in the e-Manual. 
    						
    							102
    Error Code CauseAction
    #037 The machine’s memory is full. Print, send, or delete any documents stored in memory.
    T
    h
    
    e data size exceeds the machine’s 
    available memory. Reduce the data resolution or change the fi le format to reduce 
    the data size. 
    #099 A user canceled a job that is 
    pr
    o
    
    cessing to be sent or received.  Try to send or receive the document again. 
    #995 A document waiting to be sent or 
    r
    e
    
    ceived has been canceled by a 
    user. Try to send or receive the document again.
    Improve Output Quality 
    Follow the recommended actions for each symptom to improve the output quality.
    If you cannot solve the problem with the following actions, 
    see [
    Tr o u b l e s h o o t i n g ]  [Printing Results Are Not Good ] in the 
    e-Manual.
    Symptom ExampleAction
    Paper curls.
    • Verify that the appropriate paper is being used (→p.22).
    • Print a test page with new paper.
    • Verify that the paper is loaded properly (→p.22).
    • Change the < Special Mode V > setting from the operation panel.
    Paper creases.
    • Verify that the appropriate paper is being used (→p.22).
    • Print a test page with new paper.
    • Verify that the paper is loaded properly (→p.22).
    • Remove any foreign objects inside the machine.
    • Change the < Special Mode V > setting from the operation panel.
    Printing is uneven.
    • Verify that the appropriate paper is being used (→p.22).
    • Print a test page with new paper.
    • Verify that the paper is loaded properly (→p.22).
    • Check the toner level (→p.87).
    • Change the < Special Mode J > setting from the operation panel.
    White specks appear.
    • Verify that the appropriate paper is being used (→p.22).
    • Print a test page with new paper.
    • Check the toner level (→p.87).
    • If printing high-contrast documents from a computer, open the 
    printer driver and select [ Finishing]  [Advanced Settings ]  
    [ Special Print Mode ]  [Special Settings 2 ] to adjust the density.
    The toner adheres to 
    th e
    
     hand.• Verify that the appropriate paper is being used (→p.22).
    • Print a test page with new paper.
    • Change the < Special Mode K > setting from the operation panel. 
    						
    							103
    Tr o u b l e s h o o t i n g
    SymptomExampleAction
    The printed paper has 
    ve r
    
    tical streaks.
    • Verify that the appropriate paper is being used (→p.22).
    • Print a test page with new paper.
    • If the machine is not in use for a long time after the toner cartridge 
    has been replaced, change the < Special Mode B> settings from 
    the operation panel.
    • When copying, change the < Special Mode Z> settings from the 
    operation panel.
    • When faxing, change the < Special Mode Z> and 
    < Special Mode C > settings from the operation panel.
    • When printing from a computer, change the < Special Mode D> 
    settings from the operation panel, or change the [ Special Print 
    Adjustment ] settings from the printer driver.
    Smudge marks of 
    spat te
    
    ring toner 
    appear around the 
    text or as patterns.
    • Verify that the appropriate paper is being used (→p.22).
    • Change the < Special Mode U > settings from the operation panel.
    The overall print result 
    is dark .
    • Adjust the copy density settings (→p.32).
    • If the machine is exposed to direct sunlight or strong light, move the 
    machine to another location.
    The bottom edge of 
    p ap
    
    er has smudge 
    marks.
    Provide a margin around the data.
    A portion of the page 
    is no t printe
    
    d.Provide a margin around the data.
    Printed bar codes 
    c annot b
    
    e scanned.If printing a bar code from a computer, open the printer driver and 
    select [Finishing ]  [Advanced Settings ]  [Special Print Mode ] 
      [Special Settings 1 ] to change the printing preferences. 
    						
    							104
    If you cannot solve the problem
    Resolve a Problem
    Follow the procedures below to resolve your problem.
    See [Troubleshooting] in the e-Manual 
    or the Q&A from the support page of the 
    offi    cial Canon Web site.
    WARNING
    If the machine makes strange noises or emits 
    smoke or odors:
    Turn OFF the power immediately, disconnect the 
    po
    
    wer cord, and contact the Canon Customer Care 
    Center. Do not attempt to disassemble or repair the 
    machine yourself.
    IMPORTANTIMPORTANTIf you attempt to repair the machine by 
    yourself, it may void the limited warranty.
    Contact your local authorized Canon dealer 
    or the Canon help line for assistance.
    Please have the following information ready when you 
    contact Canon.
    • Product name
    • Serial number
    • Place of purchase
    • Nature of problem
    • Steps you have taken to solve the problem and the 
    results
    If you cannot solve the problem
    Verify that the cables are connected 
    properly and that the power is 
    switched ON (See the Starter Guide.)
      
    1
    Verify that the Error indicator is not 
    on or blinking.
    • Make sure that paper is loaded properly  (
    →p.22).
    • Remove any jammed paper (→p.94).
    • Turn OFF the power, wait for more than 10 seconds, and then turn it ON again.
      
    Verify that the machine is not in 
    Sleep mode (
    → p.27).
    • If the [ Energy Saver ] key blinks, press it to 
    exit the Sleep mode.
      
    2
    Verify that no message appears on 
    the display.
    • If a message appears, resolve the problem  (
    →p.100).
    Press [Status Monitor/Cancel] to 
    check the status of the machine.
    • If there are jobs in process, wait until the jobs are fi nished.
       
    						
    							105
    Tr o u b l e s h o o t i n g
     FAQ
    Fax QCan I turn off   the incoming ring when receiving a fax?
    └ AYes, but you can turn off    the incoming ring for faxes only when you are using 
     mode. 
    To  t u r n  o ff   the incoming ring for faxes, press [ 
     ] (Menu)     
    < RX Function Settings >    .
    Fax Q
    When using  mode, I often miss voice calls because the 
    incoming ring rings only for a short period  of time. How do I increase the time of 
    rings when receiving a voice call?
    └  ASelect < RX Mode > in the fax mode     ,  
    and then specify the desired ring time (sec.).
    Fax QWhen an answering machine is connecte d to the machine, how do I make the 
    answering machine to activate only when receiving a voice call?
    └  ASet the fax receive mode to , and then set the answering 
    machine to activate after a few rings.
    The machine will detect a fax signal before the answering machine activates, if the answering 
    m a
    
    chine is set to activate after at least two rings.
    For details about how to change the number of rings, see the answering machine’s manual.
    Fax QThe connected external telephone has fax fu nctions, but I want to receive a fax not 
    with the external telephone but this machine.
    └  ASet the fax receive mode to , and then disable the external 
    telephone’s fax functions.
    When both the machine and the external telephone are set to use the fax function, the machine 
    or devic e th
    
    at fi rst detects the fax signal will receive the fax. To always receive fax with the 
    machine, you should disable the external telephone’s fax functions. 
    For details, see the external telephone’s manual.  
    						
    							106
      QHow do I use the Scan function when the machine is connected to a computer via a 
    network?
    └ AYou must register the machine to the MF Network Scan Utility fi  rst.
    To  re g is te r,
    1 . F
    
    rom the task tray on your desktop, click [ 
     ].
        
    2. Place a check next to the machine, and then click [ OK].
     
     QCan I use the scan function when using a machine and drivers that are shared by 
    another person?
    └ ANo, you may not use the scan function when sharing drivers that are installed to 
    another computer. To use the scan function, install the MF Drivers on your computer.
    You can use the supplied user software CD-ROM or download the drivers from the offi   ci
     al Canon 
    Website site (http://www.usa.canon.com).
    For details about installing drivers, see the Starter Guide. 
     QTo which fi   le formats can I save the scanned images?
    └ AYou may save scanned fi   les to the following formats:
    • BMP• JPEG/Exif
    • TIFF• PDF
    When saving as a PDF fi le, you can create a PDF fi le of a single or multiple page document, or 
    add a page to an existing PDF fi le. 
    						
    							107
    Tr o u b l e s h o o t i n g
     QCan I change the folder that the scanned images are saved to?
    └ AYes, you can change the folder to save the scanned images when scanning with the 
    MF Toolbox.
    To change,
    1. F
    
    rom the MF Toolbox screen, click [ Browse].
     
    2. Locate a folder to save the scanned images, and then click [ OK].
     QCan I scan multiple images and save as a single PDF fi  le?
    └ AYes, you can save multiple images as a single PDF fi   le when scanning with the MF 
    To o l b o x .
    To make a single PDF fi le of multiple pages,
    1 . F
    
    rom the PDF mode screen of MF Toolbox, select [ PDF (Multiple Pages)] in [Save as Type ].
     
    2. Scan the documents.
    h 
    						
    							108
    If a Power Failure Occurs
    The machine cannot be used while the power supply is cut OFF.
    The fax function during a power failure :
    • Faxes cannot be sent or received.
    • You may not be able to make a call with the external telephone 
    depending on your telephone.
    • You may be able to receive a call with the external telephone 
    depending on your telephone.Data storage for when the power supply is cut OFF
    Even if power is lost due to a power failure or 
    acci
    
    dental unplugging, any sent or received 
    documents stored in the memory are backed up.
     Recycling Used Cartridges 
    Canon has instituted a worldwide recycling 
    program for cartridges called “The Clean 
    Earth Campaign”. This program preserves 
    precious natural resources by utilizing 
    a variety of materials found in the used 
    cartridges that are of no further use, to 
    remanufacture new cartridges which, at 
    the same time, keeps the environment 
    cleaner by reducing landfi  ll waste.
    Complete details concerning this program 
    are enclosed in each Cartridge box.
    The Clean Earth Campaign
    THE Canon CARTRIDGE RECYCLING 
    PROGRAM
    The Canon Cartridge Recycling Program fulfi   lls the fi rst initiative 
    of Canon’s Clean Earth Campaign, which supports four critical 
    environmental areas:
    • Recycling in the Workplace
    • Conserving Environmental Resources
    • Scientifi   c Research and Education
    • Encouraging Outdoors Appreciation
    The remaining “Clean Earth” initiatives are supported in the 
    U.S. through sponsorships of the National Park Foundation, the 
    National Wildlife Federation, and The Nature Conservancy and in 
    Canada through donations to the World Wildlife Fund Canada and 
    The Nature Conservancy of Canada.
    Since its inception, The Canon Cartridge Recycling Program has 
    collected huge amount of cartridges that otherwise would have 
    been discarded into landfi   lls or similar facilities. 
    Instead, this rapidly growing program returns used cartridges to 
    the manufacturing process, thus conserving an array of resources.
    Becoming a part of this worthwhile program is easy. When your 
    cartridge is of no further use, simply follow the instructions 
    detailed for U.S. or Canadian residents. We appreciate your support of The Canon Cartridge Recycling 
    Program.
    Working together we can make a signifi
      cant contribution to a 
    cleaner planet.
    • Cartridges collected through this program are not refi  lled.
    • You are not entitled to a tax deduction or rebate for the return 
    of empty cartridges.
    • This program may be modifi  ed or discontinued without notice.
    U.S. A. PROGRAM
    Packaging
    Option A-1: Single Box Return
    • Repackage the empty cartridge utilizing the wrapper and pulp 
    mould end-blocks from the new cartridge’s box.
    • Place the empty cartridge in the box of your new cartridge. 
    Seal the box.
    Option B: Volume Box Return
    We encourage you to use this option as a more effi   cie
     nt way to 
    ship cartridges.
    • Place as many cartridges as possible into one box.
    Carefully seal the box with tape;
    or
    • Call 1-800-OK-Canon to receive your free eight cartridge 
    collection box.
    Option A-2: Multiple Box Return
    We encourage you to use this option as a more effi   cie
     nt way to 
    ship cartridges.
    • Complete Option A-1.
    • Bundle multiple cartridge boxes together securely with tape.
    IMPORTANTIMPORTANT 
    						
    							109
    Please be sure that the shipment does not exceed UPS 
    specifi cations.
    Maximum weight = 70 lb. (31.8 kg)
    Maximum length = 108” (2,743 mm)
    Maximum girth (length + 2 x width + 2 x height) = 130” (3,302 mm)
    If your shipment exceeds the above limits, please call 1-800-OK-
    Canon for special shipping information.
    Please Note:
    Do not send defective cartridges for replacement.
    D e
    
    fective cartridges under warranty should be exchanged 
    by an authorized dealer or service facility as provided in the 
    warranty.
    Shipping
    Apply the UPS authorized returning label provided in this guide.
    Residents of Alaska and Hawaii, Do not use the UPS authorized 
    returning label. For Alaska and Hawaii: Canon set up alternative 
    mail service with the U.S. Postal Service.
    Please call 1-800-OK-Canon to receive U.S. Postal Service 
    merchandise returning label.
    • Give the shipment to your UPS driver when you receive your 
    next regular delivery; (UPS may charge a fee for customers who 
    call UPS to pick up a cartridge shipment if they do not already 
    have a delivery scheduled.)
    or
    • Take the shipment to your local UPS receiving point.
    CANADA PROGRAM-CANADA PROGRAMME
    Option A: Single Box Return
    • Repackage the empty cartridge utilizing the wrapper and pulp 
    mould end-blocks from the new cartridge’s box.
    • Place the empty cartridge in the box of your new cartridge. 
    Seal the box.
    • Apply the Canon Canada Inc./Canada Post label provided in this 
    brochure. Canon’s labels are specially marked so that Canon 
    pays the postage.
    • Deposit your empty cartridge in any full size street mailbox or 
    take it to your local Canada Post outlet or franchise.
    Option B: Volume Box Return (eight or more cartridges)
    We encourage you to use this option as a more effi   cie
     nt way to 
    ship cartridges.
    • Call 1-800-667-2666 to receive your free Canon collection box 
    kit.
    • The collection box can accommodate eight individual cartridge 
    boxes.
    • Place your eight individually packaged boxes of empty 
    cartridges into the Canon collection box. Seal the box.
    • Apply the Canon Canada Inc./Canada Post label provided in this 
    brochure.
    • Canon’s labels are specially marked so that Canon pays the 
    postage.
    • Deliver to any local Canada Post outlet or franchise. Customers 
    who hold a Commercial pick-up agreement with Canada Post 
    may have their collection box picked up.
    Working to preserve endangered species is a long-standing Canon 
    interest.
    To this end, for every cartridge collected, Canon Canada donates 
    $1, shared equally between World Wildlife Fund Canada and the 
    Nature Conservancy of Canada. This donation is utilized in Canada.
    • For further information about The Clean Earth Campaign in 
    Canada, please call or write to Canon.
    1-800-667-2666
    Canon Canada Inc.
    Corporate Customer Relations
    6390 Dixie Road
    Mississauga, ON L5T 1P7
    Important Safety Instructions
    Please read the “Important Safety Instructions” in this manual and 
    in the e-Manual thoroughly before operating the machine.
    As these instructions are intended to prevent injury to the user 
    and other persons or to prevent destruction of property, always 
    pay attention to these instructions and operational requirements.
    Please note that you are responsible for all damages caused by
    failure to follow the directions provided herein, using the 
    device for any purpose for which it was not intended, or repairs 
    or alterations made by anyone other than a Canon-approved 
    technician.
    Installation
     WARNING 
    • Do not install the machine near fl   ammable substances such as 
    alcohol-based products or paint thinners. If these substances 
    come into contact to the electrical parts inside the machine 
    could ignite these substances and cause a fi  re or increase your 
    risk of electric shock.
    • Do not place necklaces and other metal objects or containers 
    fi   lled with liquid on the machine. If foreign substances come in 
    contact with electrical parts inside the machine, this may result 
    in a fi   re or electrical shock.
    If any of these substances falls into the machine, turn off   the 
    power to the machine immediately and contact your local 
    Canon dealer.
    • Do not use near any medical equipment. Radiowave emitted 
    from this machine may interfere with medical equipments, 
    which may result in serious accidents. 
    						
    							110
     CAUTION 
    • Do not install the machine in the following locations. Doing so 
    may result in personal injury, fi  re or electrical shock.
     –Unstable location
     –A location subject to excessive vibrations
     –A location where block the ventilation slots (too close to walls, 
    bed, shaggy rug, and other similar objects)
     –A damp or dusty location
     –A location exposed to direct sunlight or an outside place
     –A location subject to high temperatures
     –A location near open fl ames
     –A location with poor ventilation system
    • Although ozone is produced by this machine is working, the 
    amount is too low to have any eff   ect on the human body. 
    However, if you intend to use the machine for long periods of 
    time, ensure that the installation location is well ventilated.
    • Do not connect unapproved cables to this machine. Doing so 
    may result in a fi   re or an electric shock.
    • Machines with a hard disk may not operate properly when 
    used at high altitudes of about 3,000 meters above sea level, or 
    higher.
    Power Supply
     WARNING 
    • Do not use power cords other than the one provided, as this can 
    result in a fi  re or electrical shock.
    • Do not modify or bend the power cord and do not pull on it 
    with great force. Do not place heavy objects on the power cord. 
    Damaging the power cord may result in a fi   re or an electric 
    shock.
    • Do not plug or unplug the power plug with wet hands, as this 
    can result in electrical shock.
    • Do not use extension cords or multi-plug power strips with this 
    machine. Doing so may result in a fi   re or electric shock.
    • Do not bundle up or tie up the power cord in a knot, as this can 
    result in a fi  re or electrical shock.
    • Insert the power plug completely into the AC power outlet. 
    Failure to do so can result in a fi   re or electrical shock.
    • Remove the power plug completely from the power outlet 
    during a thunder storm. Failure to do so can result in a fi  re, 
    electrical shock, or malfunction.
     CAUTION 
    • Use only a power supply that meets the voltage requirements 
    listed herein. Failure to do so may result in a fi   re or electric 
    shock.
    • Do not obstruct the power outlet where this machine is 
    connected, so that you can unplug the power cord easily in an 
    emergency.
    Handling
     WARNING
    • Do not disassemble or modify the machine. There are high-
    temperature and high-voltage components inside the machine 
    which may result in a fi   re or electrical shock. 
    • Do not allow children to touch or play with the power cord 
    and cables or internal or electrical parts. Doing so may result in 
    serious personal injury.
    • Please contact an authorized Canon dealer if the machine 
    makes an unusual noise, emits an unusual smell, or emits smoke 
    or excessive heat. Continued use may result in a fi   re or electric 
    shock.
    • Do not use fl   ammable sprays near the machine. If fl  ammable 
    substances come into contact with electrical parts inside the 
    machine, this may result in a fi   re or electric shock.
     CAUTION 
    • For your safety, please unplug the power cord if the machine 
    will not be used for a long period of time.
    • Use caution when opening and closing covers to avoid injury to 
    your hands.
    • Keep hands and clothing away from the rollers in the output 
    area. If the rollers catch your hands or clothing, this may result in 
    personal injury.
    • The inside of the machine and the output slot is very hot during 
    and immediately after use. Avoid contact with these areas to 
    prevent burns. Also, printed paper may be hot immediately after 
    being output, so use caution when handling it. Failure to do so 
    may result in burns.
      Maintenance  and  Inspections
     WARNING
    • Tu r n  o ff   the machine and unplug the power cord from the 
    outlet before cleaning. Failure to do so may result in a fi   re or an 
    electric shock
    • Unplug the power plug from the power outlet periodically and 
    clean the area around the base of the power plug’s metal pins 
    and the power outlet with a dry cloth to remove dust and grime. 
    When damp, accumulated dust may cause short circuiting or 
    fi  res.
    • Use a damp, well wrung-out cloth to clean the machine. 
    Dampen cleaning cloths with water only. Do not use alcohol, 
    benzenes, paint thinners, or other fl   ammable substances. If 
    these substances come into contact with electrical parts inside 
    the machine, this may result in a fi   re or electric shock.
    • Check the power cord and plug regularly for damage. Check 
    the machine for rust, dents, scratches, cracks, or excessive heat 
    generation. Use of poorly-maintained equipment may result in a 
    fi  re or electric shock.
    Consumables
     WARNING
    • Do not dispose of used toner cartridges in open fl  ames. This 
    may cause an ignition, and result in burns or fi  re.
    • If you accidentally spill or scatter toner, carefully wipe up the 
    loose toner with a damp, soft cloth and avoid inhaling any toner 
    dust. Never use a vacuum cleaner to clean up loose toner. Doing 
    so may cause a malfunction in the vacuum cleaner or result in a 
    dust explosion due to static discharge.
     CAUTION 
    • Keep the toner cartridges and other consumables out of the 
    reach of small children. If toner is ingested, consult a physician 
    or poison control center immediately.
    • Do not attempt to disassemble the toner cartridge. The toner 
    may scatter and get into your eyes or mouth. If toner gets into 
    your eyes or mouth, wash them immediately with cold water 
    and consult a physician. 
    						
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