Canon printer imageCLASS MF4890dw User Manual

							101
Tr o u b l e s h o o t i n g
 Resolve an Error Code 
If an error occurs, a report that contains a 3-digit error code is printed. Locate the error code in the table and follow the 
recommended actions to resolve the problem.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result0123
0123456789
name
01/01 02:07 AM
0115
1
NG
#018  Busy/No Signal   
Error code
Error Code Cause
Action
#001 A document jam has occurred. Remove the jammed document.
#003 Transmission failed due to the high 
volum

e of data. When sending a fax:
• Reduce the scanning resolution, and try to send the document 
again.
When receiving a fax:
• Reduce the scanning resolution or ask the sender to divide the 
document before sending it again.
#005 A fax recipient did not respond 
with
i

n 35 seconds. Repeat the sending procedure from the beginning. Additionally, 
ask the recipient to check the fax machine. When making an 
overseas call, add a pause to the fax number.
The recipient may not be a Super 
G3
* fax machine.
*  G3 is one of international standards  for fax that standardized by ITU-T (ITU 
Telecommunication Standardization 
Sector), and is for an analog telephone 
line.
Ask the recipient what type of fax machine is being used, 
and then send the document to a Super G3 fax machine. If 
the recipient does not have a Super G3 fax machine, send 
the document again using a communication mode that is 
compatible with the recipient’s fax machine. 
#012 The recipient’s machine has run out 
of pa
p

er. Ask the recipient to ensure that paper is loaded in the machine.
#018 You cannot send a fax because the 
l
i

ne is busy or disconnected. Wait a moment, and then try again. If you are still unable to send 
the document, ask the recipient to verify that the fax machine is 
ready to receive a fax.
The settings confi gured on the 
recipient’s machine may not 
incompatible with yours. Verify that the recipient’s machine is ready to receive a fax, and 
then try again.
No pause was added to the fax 
number when attempting an 
international fax transmission. Add a pause after the country code or in front of the fax number, 
and then redial the number. If you want to send the document to 
a recipient that is registered under a one-touch key, change the 
settings for international sending in the detailed setting screen. 
#022 Sending faxes from a computer is 
re
s

tricted. The restriction needs to be canceled. Contact your administrator 
for more information. For details, see [
Security]  [Restricting 
Fax Sending from a Computer ] in the e-Manual. 
						

							102
Error Code CauseAction
#037 The machine’s memory is full. Print, send, or delete any documents stored in memory.
T
h

e data size exceeds the machine’s 
available memory. Reduce the data resolution or change the fi le format to reduce 
the data size. 
#099 A user canceled a job that is 
pr
o

cessing to be sent or received.  Try to send or receive the document again. 
#995 A document waiting to be sent or 
r
e

ceived has been canceled by a 
user. Try to send or receive the document again.
Improve Output Quality 
Follow the recommended actions for each symptom to improve the output quality.
If you cannot solve the problem with the following actions, 
see [
Tr o u b l e s h o o t i n g ]  [Printing Results Are Not Good ] in the 
e-Manual.
Symptom ExampleAction
Paper curls.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.22).
• Change the < Special Mode V > setting from the operation panel.
Paper creases.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.22).
• Remove any foreign objects inside the machine.
• Change the < Special Mode V > setting from the operation panel.
Printing is uneven.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.22).
• Check the toner level (→p.87).
• Change the < Special Mode J > setting from the operation panel.
White specks appear.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Check the toner level (→p.87).
• If printing high-contrast documents from a computer, open the 
printer driver and select [ Finishing]  [Advanced Settings ]  
[ Special Print Mode ]  [Special Settings 2 ] to adjust the density.
The toner adheres to 
th e

 hand.• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Change the < Special Mode K > setting from the operation panel. 
						

							103
Tr o u b l e s h o o t i n g
SymptomExampleAction
The printed paper has 
ve r

tical streaks.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• If the machine is not in use for a long time after the toner cartridge 
has been replaced, change the < Special Mode B> settings from 
the operation panel.
• When copying, change the < Special Mode Z> settings from the 
operation panel.
• When faxing, change the < Special Mode Z> and 
< Special Mode C > settings from the operation panel.
• When printing from a computer, change the < Special Mode D> 
settings from the operation panel, or change the [ Special Print 
Adjustment ] settings from the printer driver.
Smudge marks of 
spat te

ring toner 
appear around the 
text or as patterns.
• Verify that the appropriate paper is being used (→p.22).
• Change the < Special Mode U > settings from the operation panel.
The overall print result 
is dark .
• Adjust the copy density settings (→p.32).
• If the machine is exposed to direct sunlight or strong light, move the 
machine to another location.
The bottom edge of 
p ap

er has smudge 
marks.
Provide a margin around the data.
A portion of the page 
is no t printe

d.Provide a margin around the data.
Printed bar codes 
c annot b

e scanned.If printing a bar code from a computer, open the printer driver and 
select [Finishing ]  [Advanced Settings ]  [Special Print Mode ] 
  [Special Settings 1 ] to change the printing preferences. 
						

							104
If you cannot solve the problem
Resolve a Problem
Follow the procedures below to resolve your problem.
See [Troubleshooting] in the e-Manual 
or the Q&A from the support page of the 
offi    cial Canon Web site.
WARNING
If the machine makes strange noises or emits 
smoke or odors:
Turn OFF the power immediately, disconnect the 
po

wer cord, and contact the Canon Customer Care 
Center. Do not attempt to disassemble or repair the 
machine yourself.
IMPORTANTIMPORTANTIf you attempt to repair the machine by 
yourself, it may void the limited warranty.
Contact your local authorized Canon dealer 
or the Canon help line for assistance.
Please have the following information ready when you 
contact Canon.
• Product name
• Serial number
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the 
results
If you cannot solve the problem
Verify that the cables are connected 
properly and that the power is 
switched ON (See the Starter Guide.)
  
1
Verify that the Error indicator is not 
on or blinking.
• Make sure that paper is loaded properly  (
→p.22).
• Remove any jammed paper (→p.94).
• Turn OFF the power, wait for more than 10 seconds, and then turn it ON again.
  
Verify that the machine is not in 
Sleep mode (
→ p.27).
• If the [ Energy Saver ] key blinks, press it to 
exit the Sleep mode.
  
2
Verify that no message appears on 
the display.
• If a message appears, resolve the problem  (
→p.100).
Press [Status Monitor/Cancel] to 
check the status of the machine.
• If there are jobs in process, wait until the jobs are fi nished.
   
						

							105
Tr o u b l e s h o o t i n g
 FAQ
Fax QCan I turn off   the incoming ring when receiving a fax?
└ AYes, but you can turn off    the incoming ring for faxes only when you are using 
 mode. 
To  t u r n  o ff   the incoming ring for faxes, press [ 
 ] (Menu)     
< RX Function Settings >    .
Fax Q
When using  mode, I often miss voice calls because the 
incoming ring rings only for a short period  of time. How do I increase the time of 
rings when receiving a voice call?
└  ASelect < RX Mode > in the fax mode     ,  
and then specify the desired ring time (sec.).
Fax QWhen an answering machine is connecte d to the machine, how do I make the 
answering machine to activate only when receiving a voice call?
└  ASet the fax receive mode to , and then set the answering 
machine to activate after a few rings.
The machine will detect a fax signal before the answering machine activates, if the answering 
m a

chine is set to activate after at least two rings.
For details about how to change the number of rings, see the answering machine’s manual.
Fax QThe connected external telephone has fax fu nctions, but I want to receive a fax not 
with the external telephone but this machine.
└  ASet the fax receive mode to , and then disable the external 
telephone’s fax functions.
When both the machine and the external telephone are set to use the fax function, the machine 
or devic e th

at fi rst detects the fax signal will receive the fax. To always receive fax with the 
machine, you should disable the external telephone’s fax functions. 
For details, see the external telephone’s manual.  
						

							106
  QHow do I use the Scan function when the machine is connected to a computer via a 
network?
└ AYou must register the machine to the MF Network Scan Utility fi  rst.
To  re g is te r,
1 . F

rom the task tray on your desktop, click [ 
 ].
    
2. Place a check next to the machine, and then click [ OK].
 
 QCan I use the scan function when using a machine and drivers that are shared by 
another person?
└ ANo, you may not use the scan function when sharing drivers that are installed to 
another computer. To use the scan function, install the MF Drivers on your computer.
You can use the supplied user software CD-ROM or download the drivers from the offi   ci
 al Canon 
Website site (http://www.usa.canon.com).
For details about installing drivers, see the Starter Guide. 
 QTo which fi   le formats can I save the scanned images?
└ AYou may save scanned fi   les to the following formats:
• BMP• JPEG/Exif
• TIFF• PDF
When saving as a PDF fi le, you can create a PDF fi le of a single or multiple page document, or 
add a page to an existing PDF fi le. 
						

							107
Tr o u b l e s h o o t i n g
 QCan I change the folder that the scanned images are saved to?
└ AYes, you can change the folder to save the scanned images when scanning with the 
MF Toolbox.
To change,
1. F

rom the MF Toolbox screen, click [ Browse].
 
2. Locate a folder to save the scanned images, and then click [ OK].
 QCan I scan multiple images and save as a single PDF fi  le?
└ AYes, you can save multiple images as a single PDF fi   le when scanning with the MF 
To o l b o x .
To make a single PDF fi le of multiple pages,
1 . F

rom the PDF mode screen of MF Toolbox, select [ PDF (Multiple Pages)] in [Save as Type ].
 
2. Scan the documents.
h 
						

							108
If a Power Failure Occurs
The machine cannot be used while the power supply is cut OFF.
The fax function during a power failure :
• Faxes cannot be sent or received.
• You may not be able to make a call with the external telephone 
depending on your telephone.
• You may be able to receive a call with the external telephone 
depending on your telephone.Data storage for when the power supply is cut OFF
Even if power is lost due to a power failure or 
acci

dental unplugging, any sent or received 
documents stored in the memory are backed up.
 Recycling Used Cartridges 
Canon has instituted a worldwide recycling 
program for cartridges called “The Clean 
Earth Campaign”. This program preserves 
precious natural resources by utilizing 
a variety of materials found in the used 
cartridges that are of no further use, to 
remanufacture new cartridges which, at 
the same time, keeps the environment 
cleaner by reducing landfi  ll waste.
Complete details concerning this program 
are enclosed in each Cartridge box.
The Clean Earth Campaign
THE Canon CARTRIDGE RECYCLING 
PROGRAM
The Canon Cartridge Recycling Program fulfi   lls the fi rst initiative 
of Canon’s Clean Earth Campaign, which supports four critical 
environmental areas:
• Recycling in the Workplace
• Conserving Environmental Resources
• Scientifi   c Research and Education
• Encouraging Outdoors Appreciation
The remaining “Clean Earth” initiatives are supported in the 
U.S. through sponsorships of the National Park Foundation, the 
National Wildlife Federation, and The Nature Conservancy and in 
Canada through donations to the World Wildlife Fund Canada and 
The Nature Conservancy of Canada.
Since its inception, The Canon Cartridge Recycling Program has 
collected huge amount of cartridges that otherwise would have 
been discarded into landfi   lls or similar facilities. 
Instead, this rapidly growing program returns used cartridges to 
the manufacturing process, thus conserving an array of resources.
Becoming a part of this worthwhile program is easy. When your 
cartridge is of no further use, simply follow the instructions 
detailed for U.S. or Canadian residents. We appreciate your support of The Canon Cartridge Recycling 
Program.
Working together we can make a signifi
  cant contribution to a 
cleaner planet.
• Cartridges collected through this program are not refi  lled.
• You are not entitled to a tax deduction or rebate for the return 
of empty cartridges.
• This program may be modifi  ed or discontinued without notice.
U.S. A. PROGRAM
Packaging
Option A-1: Single Box Return
• Repackage the empty cartridge utilizing the wrapper and pulp 
mould end-blocks from the new cartridge’s box.
• Place the empty cartridge in the box of your new cartridge. 
Seal the box.
Option B: Volume Box Return
We encourage you to use this option as a more effi   cie
 nt way to 
ship cartridges.
• Place as many cartridges as possible into one box.
Carefully seal the box with tape;
or
• Call 1-800-OK-Canon to receive your free eight cartridge 
collection box.
Option A-2: Multiple Box Return
We encourage you to use this option as a more effi   cie
 nt way to 
ship cartridges.
• Complete Option A-1.
• Bundle multiple cartridge boxes together securely with tape.
IMPORTANTIMPORTANT 
						

							109
Please be sure that the shipment does not exceed UPS 
specifi cations.
Maximum weight = 70 lb. (31.8 kg)
Maximum length = 108” (2,743 mm)
Maximum girth (length + 2 x width + 2 x height) = 130” (3,302 mm)
If your shipment exceeds the above limits, please call 1-800-OK-
Canon for special shipping information.
Please Note:
Do not send defective cartridges for replacement.
D e

fective cartridges under warranty should be exchanged 
by an authorized dealer or service facility as provided in the 
warranty.
Shipping
Apply the UPS authorized returning label provided in this guide.
Residents of Alaska and Hawaii, Do not use the UPS authorized 
returning label. For Alaska and Hawaii: Canon set up alternative 
mail service with the U.S. Postal Service.
Please call 1-800-OK-Canon to receive U.S. Postal Service 
merchandise returning label.
• Give the shipment to your UPS driver when you receive your 
next regular delivery; (UPS may charge a fee for customers who 
call UPS to pick up a cartridge shipment if they do not already 
have a delivery scheduled.)
or
• Take the shipment to your local UPS receiving point.
CANADA PROGRAM-CANADA PROGRAMME
Option A: Single Box Return
• Repackage the empty cartridge utilizing the wrapper and pulp 
mould end-blocks from the new cartridge’s box.
• Place the empty cartridge in the box of your new cartridge. 
Seal the box.
• Apply the Canon Canada Inc./Canada Post label provided in this 
brochure. Canon’s labels are specially marked so that Canon 
pays the postage.
• Deposit your empty cartridge in any full size street mailbox or 
take it to your local Canada Post outlet or franchise.
Option B: Volume Box Return (eight or more cartridges)
We encourage you to use this option as a more effi   cie
 nt way to 
ship cartridges.
• Call 1-800-667-2666 to receive your free Canon collection box 
kit.
• The collection box can accommodate eight individual cartridge 
boxes.
• Place your eight individually packaged boxes of empty 
cartridges into the Canon collection box. Seal the box.
• Apply the Canon Canada Inc./Canada Post label provided in this 
brochure.
• Canon’s labels are specially marked so that Canon pays the 
postage.
• Deliver to any local Canada Post outlet or franchise. Customers 
who hold a Commercial pick-up agreement with Canada Post 
may have their collection box picked up.
Working to preserve endangered species is a long-standing Canon 
interest.
To this end, for every cartridge collected, Canon Canada donates 
$1, shared equally between World Wildlife Fund Canada and the 
Nature Conservancy of Canada. This donation is utilized in Canada.
• For further information about The Clean Earth Campaign in 
Canada, please call or write to Canon.
1-800-667-2666
Canon Canada Inc.
Corporate Customer Relations
6390 Dixie Road
Mississauga, ON L5T 1P7
Important Safety Instructions
Please read the “Important Safety Instructions” in this manual and 
in the e-Manual thoroughly before operating the machine.
As these instructions are intended to prevent injury to the user 
and other persons or to prevent destruction of property, always 
pay attention to these instructions and operational requirements.
Please note that you are responsible for all damages caused by
failure to follow the directions provided herein, using the 
device for any purpose for which it was not intended, or repairs 
or alterations made by anyone other than a Canon-approved 
technician.
Installation
 WARNING 
• Do not install the machine near fl   ammable substances such as 
alcohol-based products or paint thinners. If these substances 
come into contact to the electrical parts inside the machine 
could ignite these substances and cause a fi  re or increase your 
risk of electric shock.
• Do not place necklaces and other metal objects or containers 
fi   lled with liquid on the machine. If foreign substances come in 
contact with electrical parts inside the machine, this may result 
in a fi   re or electrical shock.
If any of these substances falls into the machine, turn off   the 
power to the machine immediately and contact your local 
Canon dealer.
• Do not use near any medical equipment. Radiowave emitted 
from this machine may interfere with medical equipments, 
which may result in serious accidents. 
						

							110
 CAUTION 
• Do not install the machine in the following locations. Doing so 
may result in personal injury, fi  re or electrical shock.
 –Unstable location
 –A location subject to excessive vibrations
 –A location where block the ventilation slots (too close to walls, 
bed, shaggy rug, and other similar objects)
 –A damp or dusty location
 –A location exposed to direct sunlight or an outside place
 –A location subject to high temperatures
 –A location near open fl ames
 –A location with poor ventilation system
• Although ozone is produced by this machine is working, the 
amount is too low to have any eff   ect on the human body. 
However, if you intend to use the machine for long periods of 
time, ensure that the installation location is well ventilated.
• Do not connect unapproved cables to this machine. Doing so 
may result in a fi   re or an electric shock.
• Machines with a hard disk may not operate properly when 
used at high altitudes of about 3,000 meters above sea level, or 
higher.
Power Supply
 WARNING 
• Do not use power cords other than the one provided, as this can 
result in a fi  re or electrical shock.
• Do not modify or bend the power cord and do not pull on it 
with great force. Do not place heavy objects on the power cord. 
Damaging the power cord may result in a fi   re or an electric 
shock.
• Do not plug or unplug the power plug with wet hands, as this 
can result in electrical shock.
• Do not use extension cords or multi-plug power strips with this 
machine. Doing so may result in a fi   re or electric shock.
• Do not bundle up or tie up the power cord in a knot, as this can 
result in a fi  re or electrical shock.
• Insert the power plug completely into the AC power outlet. 
Failure to do so can result in a fi   re or electrical shock.
• Remove the power plug completely from the power outlet 
during a thunder storm. Failure to do so can result in a fi  re, 
electrical shock, or malfunction.
 CAUTION 
• Use only a power supply that meets the voltage requirements 
listed herein. Failure to do so may result in a fi   re or electric 
shock.
• Do not obstruct the power outlet where this machine is 
connected, so that you can unplug the power cord easily in an 
emergency.
Handling
 WARNING
• Do not disassemble or modify the machine. There are high-
temperature and high-voltage components inside the machine 
which may result in a fi   re or electrical shock. 
• Do not allow children to touch or play with the power cord 
and cables or internal or electrical parts. Doing so may result in 
serious personal injury.
• Please contact an authorized Canon dealer if the machine 
makes an unusual noise, emits an unusual smell, or emits smoke 
or excessive heat. Continued use may result in a fi   re or electric 
shock.
• Do not use fl   ammable sprays near the machine. If fl  ammable 
substances come into contact with electrical parts inside the 
machine, this may result in a fi   re or electric shock.
 CAUTION 
• For your safety, please unplug the power cord if the machine 
will not be used for a long period of time.
• Use caution when opening and closing covers to avoid injury to 
your hands.
• Keep hands and clothing away from the rollers in the output 
area. If the rollers catch your hands or clothing, this may result in 
personal injury.
• The inside of the machine and the output slot is very hot during 
and immediately after use. Avoid contact with these areas to 
prevent burns. Also, printed paper may be hot immediately after 
being output, so use caution when handling it. Failure to do so 
may result in burns.
  Maintenance  and  Inspections
 WARNING
• Tu r n  o ff   the machine and unplug the power cord from the 
outlet before cleaning. Failure to do so may result in a fi   re or an 
electric shock
• Unplug the power plug from the power outlet periodically and 
clean the area around the base of the power plug’s metal pins 
and the power outlet with a dry cloth to remove dust and grime. 
When damp, accumulated dust may cause short circuiting or 
fi  res.
• Use a damp, well wrung-out cloth to clean the machine. 
Dampen cleaning cloths with water only. Do not use alcohol, 
benzenes, paint thinners, or other fl   ammable substances. If 
these substances come into contact with electrical parts inside 
the machine, this may result in a fi   re or electric shock.
• Check the power cord and plug regularly for damage. Check 
the machine for rust, dents, scratches, cracks, or excessive heat 
generation. Use of poorly-maintained equipment may result in a 
fi  re or electric shock.
Consumables
 WARNING
• Do not dispose of used toner cartridges in open fl  ames. This 
may cause an ignition, and result in burns or fi  re.
• If you accidentally spill or scatter toner, carefully wipe up the 
loose toner with a damp, soft cloth and avoid inhaling any toner 
dust. Never use a vacuum cleaner to clean up loose toner. Doing 
so may cause a malfunction in the vacuum cleaner or result in a 
dust explosion due to static discharge.
 CAUTION 
• Keep the toner cartridges and other consumables out of the 
reach of small children. If toner is ingested, consult a physician 
or poison control center immediately.
• Do not attempt to disassemble the toner cartridge. The toner 
may scatter and get into your eyes or mouth. If toner gets into 
your eyes or mouth, wash them immediately with cold water 
and consult a physician.