Canon printer imageCLASS D860 User Manual

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5
Troubleshooting
CAPT Problems
ProblemCauseSolution
CAPT is not working 
properlyThe CAPT (Canon iC 
D800) driver is not 
selected as the default 
printer driver for the
imageCLASS D800 
series.Specify the CAPT (Canon iC D800) 
driver as the default driver for the 
imageCLASS D800 series.
The software might not 
be installed properly.Refer to “Using the Trouble Shooter” on 
p. 5-8.
To check if CAPT is installed correctly, 
try printing a page from an application. If 
the print fails, CAPT is not installed 
correctly. Remove CAPT and install it 
again. For more information, see 
“Uninstalling CAPT” on p. 5-10.
Cannot use Adobe Type 
Manager (ATM) fontsAdobe Type Manager (ATM) is not 
supported.
Cannot print with a 
printer driver other than 
Canon iC D800The printer driver is 
connected to the same 
port as the Canon iC 
D800 printer driver.Connect the printer driver to a port 
different from the Canon iC D800 printer 
driver.
CD-ROM Menu doesn’t 
appear automaticallyAutorun CD-ROM 
Menu checkbox is 
unchecked in the CD-
ROM menu.Start the CD-ROM menu manually, and 
check the “Autorun CD-ROM Menu” 
checkbox.
The “Auto insert 
notification” checkbox 
is unchecked.From the Device Manager make sure that 
the “Auto insert notification” checkbox 
is checked in the CD-ROM drive 
Properties dialog box. For more 
information, see Windows Help. 
						

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Troubleshooting
“File not found on CD-
ROM” error when 
starting the CD-ROM 
Menu.The program is loaded 
from the hard disk 
drive.Remove the CDMENU.EXE file from 
your hard disk drive and restart the CD-
ROM Menu program from the compact 
disc labeled “User Software”.
Cannot install CAPT 
using a USB port. 
(Windows 98/Me/2000/
XP/Server 2003)A USB class driver is 
not properly installed.Perform the following steps.
1) Make sure the printer is connected to 
your computer using a USB cable and the 
printer is turned on.
2) Open the System dialog box in the 
Control Panel (In Windows XP
*, click 
Performance and Maintenance in the 
Control Panel Performance and 
Maintenance folder appears. Click See 
basic information about your computer. 
System Properties dialog box appears).
3) Select [Device Manager] tab and double 
click [Universal Serial Bus Controllers]. 
For Windows 2000/XP/Server 2003, select 
[Hardware] tab and click [Device 
Manager] button.
4) Delete ONLY the following USB class 
drivers under [Universal Serial Bus 
Controller];
For Windows 98, select [Canon iC D800], 
For Windows Me, [Canon CAPT USB 
Printer], and click [Delete] button. For 
Windows 2000/XP/Server 2003, select 
[USB Printing Support] or [Canon CAPT 
USB Printer], and uninstall from the 
[Active] menu.
In case the USB class driver is displayed 
under [Other devices], select and delete 
ONLY one the following, depending on the 
OS you are using;
[Canon iC D800], [Canon CAPT USB 
Printer], or [Unknown].
5) Close the Control Panel and unplug the 
USB cable.
6) Restart Windows 98/Me/2000/XP/Server 
2003.
* The procedure for Windows XP is given for Category View Mode.
IMPORTANT
Never delete other devices or device drivers. Windows may not operate properly.
ProblemCauseSolution 
						

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Troubleshooting
CAPT displays the status of your printing environment and current print job in the Status 
Window.
Alerts
Alerts identify problems that must be corrected before printing can continue. Sometimes 
messages inform you to do something, such as clear jammed paper. In other cases, alerts tell 
you what is wrong and how to fix it.
CAPT Messages
MessageAction
Out of paper The printer is out of paper. Add paper. When you add paper, the 
Status Window displays “Ready to Print” automatically.
The Cassette is Out of 
PaperThe cassette is out of paper. Add paper. When you add paper, 
printing starts automatically.
The Multi-purpose Tray 
is Out of PaperThe multi-purpose tray is out of paper. Add paper. When you add 
paper, printing starts automatically.
Paper Jam 1) Paper has jammed in the printer while printing. Follow the 
instructions on the LCD screen of the machine, or refer to the Basic 
Guide for more information. Printing resumes automatically when 
the paper jam is fixed.
2) The printer cover was left open or the toner cartridge was not 
properly replaced after clearing a paper jam. Close the cover 
securely.  Basic Guide
Cartridge Not Loaded There is no toner cartridge in the printer. Install a toner cartridge. 
 Set-up Instructions
The Platen is Not in 
PositionThe platen unit is not closed correctly. To resume printing slide the 
platen unit to the correct position.
Insufficient Memory The print job was too complex for available memory. Discard the last 
printed page, and try one or more of the following:
• Close other applications while printing this job.
• Print the job in smaller sections.
• Try reprinting the job with a lower resolution, such as 300 dpi.
• Reformat the most complicated pages in the print job to reduce 
graphics and other complex formatting. 
						

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Troubleshooting
Communication error Your computer and printer are not communicating. This happens if 
the printer power shuts off, the cable is disconnected, or the cable is 
not bidirectional.
Printer Error Canon Advanced Printing Technology has detected an internal 
device error.
1Unplug.
2 Reinsert the power plug into the power outlet.
3 If the same error occurs, unplug the power plug again.
4 If the error persists, contact your local authorized Canon service 
representative.  Basic Guide
Device Busy The device is being used by another job. Please wait until the job is 
finished.
Port Busy The printer port is being used by other equipment.
Printing Temporarily 
StoppedYour computer could not transfer the data to the device due to the 
large amount of data, or a data transfer error occurred. Click the 
Resume button to resume printing.
Waiting to Print The current job has been interrupted by another job. Please wait until 
the job is finished. Printing will begin automatically.
Energy Saver Mode The printer is in the energy saver mode.
Incompatible Device The connected device cannot be used. Make sure that the device 
connected to the specified port is compatible and connected 
correctly.
Fixing Unit Error Fixing unit error.
Unplug the power plug, and then wait about 10 minutes before you 
reinsert the power plug into the power outlet. If the same error 
occurs, unplug the power plug again. Contact your local authorized 
Canon service representative.
MessageAction 
						

							5-8
5
Troubleshooting
The Trouble Shooter is a utility for solving printing problems in Windows 95/98/Me or NT 
4.0/2000/XP/Server 2003. The Trouble Shooter checks for system configuration setting errors, 
and if possible, makes automatic corrections.
The Trouble Shooter does not detect problems related to hardware, such as printer cable 
problems, parallel port failure, or ECP setting errors.
To start the Trouble Shooter, select the Canon iC D800 Trouble Shooter icon in the Canon 
iC D800 group. The Trouble Shooter checks the following and corrects related problems:
• Free disk space in the drive containing the \Windows directory and free memory
• Installed files
• Selected printer port (checks to see if usable)
• Registries
• RapidPort communication device drivers (Windows NT 4.0/2000/XP/Server 2003)
• Language monitor
• Printer drivers
• Status Window
•Printer Properties settings
•Canon iC D800 program folder
If the Trouble Shooter encounters a problem, it displays an error message. Each message 
includes several options, such as:
• How to correct the problem
• If the problem cannot be corrected by the Trouble Shooter
• Continue troubleshooting
• Exit Trouble Shooter
• Display help information
If Trouble Shooter is used on a network printer client, it performs network-related checks.
The Windows NT 4.0/2000/XP/Server 2003 Trouble Shooter checks whether Spooler service 
has started and if not, displays a dialog box.
Using the Trouble Shooter 
						

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5
Troubleshooting
When Trouble Shooter is done checking your files, it displays a dialog box similar to the one 
below.
While Trouble Shooter is running, it saves a log file with the name tshooter.tmp in your 
system temp directory, such as \windows	emp or 	emp.
In the Exit dialog box, Trouble Shooter prompts if you want to save the results as a text file. 
Check the Save Result check box and enter the desired filename. The file saves with the 
extension of .LOG.
When you click OK in the above dialog box, the Windows Restart dialog box appears. You 
must restart Windows for corrections made by the Trouble Shooter to take effect.
IMPORTANT
To run Trouble Shooter for the Canon iC D800 on the network, both the server and the 
client must run on the same operating system. 
						

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Troubleshooting
If CAPT is not working properly, it might help to remove it and install it again. Before you 
begin, be sure you have the installation software available for installation.
Before uninstalling CAPT, make sure you close all running applications.
To uninstall:
Uninstalling CAPT
1Click the Start button, then point to Programs (in Windows XP/Server 2003, All 
Programs).
2Point to Canon iC D800.
3Click Canon iC D800 Uninstallation.
4Follow the on-screen instructions.
5Windows 95/98/Me: Click OK and your system restarts.
Windows NT 4.0/2000/XP/Server 2003: Click OK (recommended) to restart your system.
NOTE
In Windows NT 4.0/2000/XP/Server 2003, you cannot uninstall the Canon Advanced 
Printing Technology unless you have administrative privileges. 
						

							A-1
A
Appendix
Appendix A
Printer Specifications
Hardware
Printing speed: 16 pages per minute (Letter)
Resolution: 600 dpi
Paper sizes:
Cassette: Letter Plain paper, colored paper, recycled paper
Maximum capacity: 
500 sheets (20 lb bond (80 g/m
2 paper))
Multi-purpose Tray: 3
 x 5 inches to 8-1/2 x 14 inches (76.2 x 127 mm to 216 x 356 
mm)
Plain paper, colored paper, recycled paper, transparencies, 
tracing paper, thick paper,  labels, envelopes, postcards
Maximum capacity: 
100 sheets (20 lb bond (80 g/m
2 paper)), stack approx. 3/8 
inches (10 mm) high
Paper delivery: 100 sheets (20 lb bond (80 g/m
2 paper))
Startup time: Less than 1 second (sta rtup from the Energy Saver mode)
Less than 13 seconds (when the printer is plugged into an AC 
outlet)
(at 68° F (20° C))
First print: Less than 18 seconds (s tartup from the Energy Saver mode)
Less than 18.5 seconds (when the  printer is plugged into an AC 
outlet)
For printing on Letter using cassette at 68° F (20° C)
Host interface Bidirectional Centroni cs parallel cable (IEEE1284 based) 
interface 
USB interface
Software
Printing software:  CAPT (Canon Advanced Printing Technology)
Valid printing area: 1/4 inches (5 mm) top,  bottom, left and right blank margins 
						

							G-1
G
Glossary
Glossar y
A
AC
Alternating Current. The type of electrical current typically available from household wall 
outlets.
Adapter
An optional device that allows you to connect your printer directly to a network. See Peer-to-
peer connection.
Alert
A message displayed in the Printer Status Window when a problem or condition caused the 
Canon Advanced Printing Technology to pause printing. You must follow the on-screen 
instructions before printing resumes.
B
Bidirectional communications
Allows information to pass back and forth between the Canon Advanced Printing Technology 
software and a local printer.
Bold
A characteristic of a printed character that indicates wider, darker representation. Also referred 
to as emphasized or double-strike printing.
Brightness
The relative proportion of light and dark areas. Decreasing brightness darkens the overall 
image; increasing brightness lightens it.
C
Canon Advanced Printing Technology (CAPT)
Software that extends the power of the Windows operating system to a printer to speed up and 
simplify printing. Canon Advanced Printing Technology provides more printing control and 
bidirectional communication between the printer and a computer running a Windows 
application.
Centronics interface
An interface standard for parallel data transmission. This printer uses a Centronics-type 
parallel interface with bidirectional capability. See Interface port and Parallel interface.
Client
A computer that is connected to the printer over a network. A client does not control the 
printer directly. It interacts with the printer through a server. See Server. 
						

							G-2
G
Glossary
Collate
To print multiple copies of a multi-page document in sequential page order.
Command
An instruction that tells the printer to perform a certain function. Commands are sent from the 
computer to the printer via the interface cable when the printer is ready.
Contrast
The degree of difference between the lightest and darkest areas of an image. Decreasing 
contrast lightens the dark areas and darkens the light areas; increasing it darkens the dark areas 
and lightens the light areas.
Control Panels
The set of Windows programs you can use to change system, hardware, software, and 
Windows settings.
D
Default setting
A setting that is automatically used if no other setting is specified.
Desktop
The entire Windows screen that represents your work area in Windows. Icons, windows, and 
the taskbar are displayed on the Windows desktop. 
dpi
Dots per inch. A unit of measurement for indicating a printer’s resolution. The imageCLASS 
D800 series prints at a resolution of 600 dpi.
Driver
A program that controls how the computer and an external device interact. The printer driver 
supplies Windows with information such as descriptions of the fonts and features of the 
installed printer. When you print with the Canon Advanced Printing Technology, you are 
using its printer driver.
E
ECP
Abbreviation for Extended Capabilities Port. A bidirectional communication mode that 
enables high-speed data transmission to printers and other devices.
F
Fixing assembly
The device used during the print process to fix the toner onto the paper (or other media) 
through applying heat and pressure. The assembly, located inside the printer, gets extremely 
hot (374°F (190°C)) during operation.