Home > Canon > Printer > Canon printer imageCLASS D860 User Manual

Canon printer imageCLASS D860 User Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Canon printer imageCLASS D860 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1335 Canon manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							5-4
    5
    Troubleshooting
    CAPT Problems
    ProblemCauseSolution
    CAPT is not working 
    properlyThe CAPT (Canon iC 
    D800) driver is not 
    selected as the default 
    printer driver for the
    imageCLASS D800 
    series.Specify the CAPT (Canon iC D800) 
    driver as the default driver for the 
    imageCLASS D800 series.
    The software might not 
    be installed properly.Refer to “Using the Trouble Shooter” on 
    p. 5-8.
    To check if CAPT is installed correctly, 
    try printing a page from an application. If 
    the print fails, CAPT is not installed 
    correctly. Remove CAPT and install it 
    again. For more information, see 
    “Uninstalling CAPT” on p. 5-10.
    Cannot use Adobe Type 
    Manager (ATM) fontsAdobe Type Manager (ATM) is not 
    supported.
    Cannot print with a 
    printer driver other than 
    Canon iC D800The printer driver is 
    connected to the same 
    port as the Canon iC 
    D800 printer driver.Connect the printer driver to a port 
    different from the Canon iC D800 printer 
    driver.
    CD-ROM Menu doesn’t 
    appear automaticallyAutorun CD-ROM 
    Menu checkbox is 
    unchecked in the CD-
    ROM menu.Start the CD-ROM menu manually, and 
    check the “Autorun CD-ROM Menu” 
    checkbox.
    The “Auto insert 
    notification” checkbox 
    is unchecked.From the Device Manager make sure that 
    the “Auto insert notification” checkbox 
    is checked in the CD-ROM drive 
    Properties dialog box. For more 
    information, see Windows Help. 
    						
    							5-5
    5
    Troubleshooting
    “File not found on CD-
    ROM” error when 
    starting the CD-ROM 
    Menu.The program is loaded 
    from the hard disk 
    drive.Remove the CDMENU.EXE file from 
    your hard disk drive and restart the CD-
    ROM Menu program from the compact 
    disc labeled “User Software”.
    Cannot install CAPT 
    using a USB port. 
    (Windows 98/Me/2000/
    XP/Server 2003)A USB class driver is 
    not properly installed.Perform the following steps.
    1) Make sure the printer is connected to 
    your computer using a USB cable and the 
    printer is turned on.
    2) Open the System dialog box in the 
    Control Panel (In Windows XP
    *, click 
    Performance and Maintenance in the 
    Control Panel Performance and 
    Maintenance folder appears. Click See 
    basic information about your computer. 
    System Properties dialog box appears).
    3) Select [Device Manager] tab and double 
    click [Universal Serial Bus Controllers]. 
    For Windows 2000/XP/Server 2003, select 
    [Hardware] tab and click [Device 
    Manager] button.
    4) Delete ONLY the following USB class 
    drivers under [Universal Serial Bus 
    Controller];
    For Windows 98, select [Canon iC D800], 
    For Windows Me, [Canon CAPT USB 
    Printer], and click [Delete] button. For 
    Windows 2000/XP/Server 2003, select 
    [USB Printing Support] or [Canon CAPT 
    USB Printer], and uninstall from the 
    [Active] menu.
    In case the USB class driver is displayed 
    under [Other devices], select and delete 
    ONLY one the following, depending on the 
    OS you are using;
    [Canon iC D800], [Canon CAPT USB 
    Printer], or [Unknown].
    5) Close the Control Panel and unplug the 
    USB cable.
    6) Restart Windows 98/Me/2000/XP/Server 
    2003.
    * The procedure for Windows XP is given for Category View Mode.
    IMPORTANT
    Never delete other devices or device drivers. Windows may not operate properly.
    ProblemCauseSolution 
    						
    							5-6
    5
    Troubleshooting
    CAPT displays the status of your printing environment and current print job in the Status 
    Window.
    Alerts
    Alerts identify problems that must be corrected before printing can continue. Sometimes 
    messages inform you to do something, such as clear jammed paper. In other cases, alerts tell 
    you what is wrong and how to fix it.
    CAPT Messages
    MessageAction
    Out of paper The printer is out of paper. Add paper. When you add paper, the 
    Status Window displays “Ready to Print” automatically.
    The Cassette is Out of 
    PaperThe cassette is out of paper. Add paper. When you add paper, 
    printing starts automatically.
    The Multi-purpose Tray 
    is Out of PaperThe multi-purpose tray is out of paper. Add paper. When you add 
    paper, printing starts automatically.
    Paper Jam 1) Paper has jammed in the printer while printing. Follow the 
    instructions on the LCD screen of the machine, or refer to the Basic 
    Guide for more information. Printing resumes automatically when 
    the paper jam is fixed.
    2) The printer cover was left open or the toner cartridge was not 
    properly replaced after clearing a paper jam. Close the cover 
    securely.  Basic Guide
    Cartridge Not Loaded There is no toner cartridge in the printer. Install a toner cartridge. 
     Set-up Instructions
    The Platen is Not in 
    PositionThe platen unit is not closed correctly. To resume printing slide the 
    platen unit to the correct position.
    Insufficient Memory The print job was too complex for available memory. Discard the last 
    printed page, and try one or more of the following:
    • Close other applications while printing this job.
    • Print the job in smaller sections.
    • Try reprinting the job with a lower resolution, such as 300 dpi.
    • Reformat the most complicated pages in the print job to reduce 
    graphics and other complex formatting. 
    						
    							5-7
    5
    Troubleshooting
    Communication error Your computer and printer are not communicating. This happens if 
    the printer power shuts off, the cable is disconnected, or the cable is 
    not bidirectional.
    Printer Error Canon Advanced Printing Technology has detected an internal 
    device error.
    1Unplug.
    2 Reinsert the power plug into the power outlet.
    3 If the same error occurs, unplug the power plug again.
    4 If the error persists, contact your local authorized Canon service 
    representative.  Basic Guide
    Device Busy The device is being used by another job. Please wait until the job is 
    finished.
    Port Busy The printer port is being used by other equipment.
    Printing Temporarily 
    StoppedYour computer could not transfer the data to the device due to the 
    large amount of data, or a data transfer error occurred. Click the 
    Resume button to resume printing.
    Waiting to Print The current job has been interrupted by another job. Please wait until 
    the job is finished. Printing will begin automatically.
    Energy Saver Mode The printer is in the energy saver mode.
    Incompatible Device The connected device cannot be used. Make sure that the device 
    connected to the specified port is compatible and connected 
    correctly.
    Fixing Unit Error Fixing unit error.
    Unplug the power plug, and then wait about 10 minutes before you 
    reinsert the power plug into the power outlet. If the same error 
    occurs, unplug the power plug again. Contact your local authorized 
    Canon service representative.
    MessageAction 
    						
    							5-8
    5
    Troubleshooting
    The Trouble Shooter is a utility for solving printing problems in Windows 95/98/Me or NT 
    4.0/2000/XP/Server 2003. The Trouble Shooter checks for system configuration setting errors, 
    and if possible, makes automatic corrections.
    The Trouble Shooter does not detect problems related to hardware, such as printer cable 
    problems, parallel port failure, or ECP setting errors.
    To start the Trouble Shooter, select the Canon iC D800 Trouble Shooter icon in the Canon 
    iC D800 group. The Trouble Shooter checks the following and corrects related problems:
    • Free disk space in the drive containing the \Windows directory and free memory
    • Installed files
    • Selected printer port (checks to see if usable)
    • Registries
    • RapidPort communication device drivers (Windows NT 4.0/2000/XP/Server 2003)
    • Language monitor
    • Printer drivers
    • Status Window
    •Printer Properties settings
    •Canon iC D800 program folder
    If the Trouble Shooter encounters a problem, it displays an error message. Each message 
    includes several options, such as:
    • How to correct the problem
    • If the problem cannot be corrected by the Trouble Shooter
    • Continue troubleshooting
    • Exit Trouble Shooter
    • Display help information
    If Trouble Shooter is used on a network printer client, it performs network-related checks.
    The Windows NT 4.0/2000/XP/Server 2003 Trouble Shooter checks whether Spooler service 
    has started and if not, displays a dialog box.
    Using the Trouble Shooter 
    						
    							5-9
    5
    Troubleshooting
    When Trouble Shooter is done checking your files, it displays a dialog box similar to the one 
    below.
    While Trouble Shooter is running, it saves a log file with the name tshooter.tmp in your 
    system temp directory, such as \windows	emp or 	emp.
    In the Exit dialog box, Trouble Shooter prompts if you want to save the results as a text file. 
    Check the Save Result check box and enter the desired filename. The file saves with the 
    extension of .LOG.
    When you click OK in the above dialog box, the Windows Restart dialog box appears. You 
    must restart Windows for corrections made by the Trouble Shooter to take effect.
    IMPORTANT
    To run Trouble Shooter for the Canon iC D800 on the network, both the server and the 
    client must run on the same operating system. 
    						
    							5-10
    5
    Troubleshooting
    If CAPT is not working properly, it might help to remove it and install it again. Before you 
    begin, be sure you have the installation software available for installation.
    Before uninstalling CAPT, make sure you close all running applications.
    To uninstall:
    Uninstalling CAPT
    1Click the Start button, then point to Programs (in Windows XP/Server 2003, All 
    Programs).
    2Point to Canon iC D800.
    3Click Canon iC D800 Uninstallation.
    4Follow the on-screen instructions.
    5Windows 95/98/Me: Click OK and your system restarts.
    Windows NT 4.0/2000/XP/Server 2003: Click OK (recommended) to restart your system.
    NOTE
    In Windows NT 4.0/2000/XP/Server 2003, you cannot uninstall the Canon Advanced 
    Printing Technology unless you have administrative privileges. 
    						
    							A-1
    A
    Appendix
    Appendix A
    Printer Specifications
    Hardware
    Printing speed: 16 pages per minute (Letter)
    Resolution: 600 dpi
    Paper sizes:
    Cassette: Letter Plain paper, colored paper, recycled paper
    Maximum capacity: 
    500 sheets (20 lb bond (80 g/m
    2 paper))
    Multi-purpose Tray: 3
     x 5 inches to 8-1/2 x 14 inches (76.2 x 127 mm to 216 x 356 
    mm)
    Plain paper, colored paper, recycled paper, transparencies, 
    tracing paper, thick paper,  labels, envelopes, postcards
    Maximum capacity: 
    100 sheets (20 lb bond (80 g/m
    2 paper)), stack approx. 3/8 
    inches (10 mm) high
    Paper delivery: 100 sheets (20 lb bond (80 g/m
    2 paper))
    Startup time: Less than 1 second (sta rtup from the Energy Saver mode)
    Less than 13 seconds (when the printer is plugged into an AC 
    outlet)
    (at 68° F (20° C))
    First print: Less than 18 seconds (s tartup from the Energy Saver mode)
    Less than 18.5 seconds (when the  printer is plugged into an AC 
    outlet)
    For printing on Letter using cassette at 68° F (20° C)
    Host interface Bidirectional Centroni cs parallel cable (IEEE1284 based) 
    interface 
    USB interface
    Software
    Printing software:  CAPT (Canon Advanced Printing Technology)
    Valid printing area: 1/4 inches (5 mm) top,  bottom, left and right blank margins 
    						
    							G-1
    G
    Glossary
    Glossar y
    A
    AC
    Alternating Current. The type of electrical current typically available from household wall 
    outlets.
    Adapter
    An optional device that allows you to connect your printer directly to a network. See Peer-to-
    peer connection.
    Alert
    A message displayed in the Printer Status Window when a problem or condition caused the 
    Canon Advanced Printing Technology to pause printing. You must follow the on-screen 
    instructions before printing resumes.
    B
    Bidirectional communications
    Allows information to pass back and forth between the Canon Advanced Printing Technology 
    software and a local printer.
    Bold
    A characteristic of a printed character that indicates wider, darker representation. Also referred 
    to as emphasized or double-strike printing.
    Brightness
    The relative proportion of light and dark areas. Decreasing brightness darkens the overall 
    image; increasing brightness lightens it.
    C
    Canon Advanced Printing Technology (CAPT)
    Software that extends the power of the Windows operating system to a printer to speed up and 
    simplify printing. Canon Advanced Printing Technology provides more printing control and 
    bidirectional communication between the printer and a computer running a Windows 
    application.
    Centronics interface
    An interface standard for parallel data transmission. This printer uses a Centronics-type 
    parallel interface with bidirectional capability. See Interface port and Parallel interface.
    Client
    A computer that is connected to the printer over a network. A client does not control the 
    printer directly. It interacts with the printer through a server. See Server. 
    						
    							G-2
    G
    Glossary
    Collate
    To print multiple copies of a multi-page document in sequential page order.
    Command
    An instruction that tells the printer to perform a certain function. Commands are sent from the 
    computer to the printer via the interface cable when the printer is ready.
    Contrast
    The degree of difference between the lightest and darkest areas of an image. Decreasing 
    contrast lightens the dark areas and darkens the light areas; increasing it darkens the dark areas 
    and lightens the light areas.
    Control Panels
    The set of Windows programs you can use to change system, hardware, software, and 
    Windows settings.
    D
    Default setting
    A setting that is automatically used if no other setting is specified.
    Desktop
    The entire Windows screen that represents your work area in Windows. Icons, windows, and 
    the taskbar are displayed on the Windows desktop. 
    dpi
    Dots per inch. A unit of measurement for indicating a printer’s resolution. The imageCLASS 
    D800 series prints at a resolution of 600 dpi.
    Driver
    A program that controls how the computer and an external device interact. The printer driver 
    supplies Windows with information such as descriptions of the fonts and features of the 
    installed printer. When you print with the Canon Advanced Printing Technology, you are 
    using its printer driver.
    E
    ECP
    Abbreviation for Extended Capabilities Port. A bidirectional communication mode that 
    enables high-speed data transmission to printers and other devices.
    F
    Fixing assembly
    The device used during the print process to fix the toner onto the paper (or other media) 
    through applying heat and pressure. The assembly, located inside the printer, gets extremely 
    hot (374°F (190°C)) during operation. 
    						
    All Canon manuals Comments (0)

    Related Manuals for Canon printer imageCLASS D860 User Manual