Canon printer imageCLASS D860 User Manual

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Checking the Status of a Print Job
■Using the Help Menu
You can select the Help menu from the menu bar of the Canon iC D800 Status Window:
•Help Topics displays the search window for help topics.
•About displays the Status Window version information. 
						

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Checking the Status of a Print Job
■Using the Toolbar
The toolbar has three buttons that you can use to pause, resume, or delete the current print job.
Pause: Temporarily halts printing the current document. The current page finishes 
printing.
Resume: Continues printing after a pause. Printing restarts with the next page of the 
document you paused.
Cancel: Cancels the current print job. If you are printing several documents, CAPT 
continues to the next print job in the queue and displays the status of that print job. 
To cancel all print jobs in the queue simultaneously, choose Settings from the Sta rt 
menu, then select the Printers folder (in Windows XP/Server 2003, select Printers 
and Faxes from Star t menu); Double-click the Canon iC D800 icon to display the 
Canon iC D800 dialog box. Select all of the jobs and delete them.
NOTE
When the Print Job List tab is selected, none of the buttons are displayed. 
						

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Checking the Status of a Print Job
■Using the Tab Window
Print Job Details
This tab shows information related to the job that is currently being printed. The following 
types of information are displayed:
• Document Name
•User Name
•Host Name
• Approx. Time Remaining
• Approx. Finish Time 
Some of this information may not be displayed, depending on the printer status. 
						

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Checking the Status of a Print Job
Print Job Log
This tab shows information related to jobs that are completed. The following types of 
information are displayed:
• Document Name
•Result
• Owner
• Pages
• Complete Time
The job history displayed in the job information area can list a history of up to the most recent 
100 jobs. The job logs list clears whenever you terminate the Status Window. 
						

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Checking the Status of a Print Job
Print Job List
This tab shows information related to the jobs that have not yet started.
• Document Name
• Status
• Owner
• Started at 
						

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Checking the Status of a Print Job
Viewing the print status
The status of a network printer can be viewed on the print server as well as the client.
For job status to be displayed in the client’s Status Window, the print server’s Status Window 
must be running.
If the status option “While Printing” has been selected for “Display Printer Status 
Window” in the Option Settings dialog box of the Status Window on the client, the client’s 
Status Window opens automatically once printing from the server starts.
If an error occurs on the server, the client’s Status Window for that job opens automatically.
If the client’s Status Window opens automatically, it closes automatically when printing 
completes or the error is cancelled, unless the user interacted with the window or its menus.
Performing print job operations
Print job operations (pause, resume, cancel) may be performed from either the print server or 
the client for the job. After a client performs a print operation, no other operations are allowed 
until the server confirms that the operation has been accepted.
Print job operations cannot be selected on any other screen except the print server or client for 
the job.
If the print server’s Status Window is not running, you cannot perform job operations on the 
client. The client’s Status Window displays the message “Check Print Server.”
Network Printer Status 
						

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Checking the Status of a Print Job
If you minimize the Status Window, the icon on the taskbar inform you the printer status. 
When you click this taskbar button, the Status Window opens and the icon appears in the 
Status Window. Types of the Status Window icons and taskbar icons are listed below.
Click the close button to close the window, just as you would close any other window.
If the Status Window opens automatically due to printing, or due to an error, the window 
automatically closes when printing completes or the error status clears.
CAPT gives you information about your print job and the printer itself.
The Status Window Icon
Printer Ready
Indicates that the printer is ready to print.
Printing Paused
Indicates that printing has paused.
Attention Required
When the Status Window displays an alert, the window automatically opens to 
its full size. You can minimize the window again, but you will not be able to 
resume printing until you take the action specified in the full-size window.
Wa r n i n g
An error has occurred and the printer may require service. You may have to 
contact your local authorized Canon service representative.
Abnormal Condition
Something is wrong with the printer or one of its connections. You will not be 
able to print until the problem is fixed.
Closing the Status Window
Messages 
						

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5
Troubleshooting
Chapter 5
Troubleshooting
This chapter includes information to help you solve printer problems. A problem might have 
one or a combination of causes, such as a computer malfunction, software errors, printer cable 
or other printer problems. Many printing problems are related to how your software interacts 
with the printer.
If you can print a self test but the printer does not print other jobs, or your printed output is not 
what you expected, the problem is with your computer, software, or cables.
If your printer is not operating properly, try the suggestions in this chapter in the order listed.
If you have a problem with your printer and you cannot resolve it by referring to the 
information in this chapter, please refer to the Basic Guide.
Finding Infor mation
Problem See page
Printer Problems 5-2
CAPT Problems 5-4
CAPT Messages 5-6
Using the Trouble Shooter 5-8
Uninstalling CAPT 5-10 
						

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Troubleshooting
Printer Problems
ProblemCauseSolution
Printer does not 
printPaper might not be loaded. Make sure that paper is loaded.
A copy job might not have 
been completed due to the 
Out of Paper status.The print job will start automatically 
when the copy job is completed. Please, 
load paper.
Print jobs might be stalled. Check the Canon iC D800 Status Window 
for stalled jobs.
The cartridge might not be 
installed correctly.Check that the cartridge is installed 
correctly.  Set-up Instructions
Your BIOS port setting 
might need to be modified.See your computer’s documentation 
concerning available ports.
The parallel cable might not 
be compatible.Make sure that you are using an 8-bit, 
Centronics-compatible, parallel interface 
cable with bidirectional capability.
Your computer might not be 
working properly.Check your computer, make sure that it is 
turned on and working properly.
No power is 
suppliedPower cord might not be 
plugged in.Make sure that the power cord is securely 
plugged into both the machine and the 
AC outlet.
AC outlet might not be 
supplying power.Make sure that the AC outlet is supplying 
power; try another outlet if necessary.
AC voltage might not match 
printer.Make sure that the voltage of the AC 
outlet matches the ratings on the printer.
Printer stops 
printingYour interface cable might be 
loose.Check your computer and your cable.
You might be working on an 
application in the foreground, 
in which case printing 
performance might slow down.Printer performance improves if you give 
your print job priority. 
						

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Troubleshooting
Printout is wrong There might be a 
communications problem 
between the printer and your 
computer.Make sure that your cable connections are 
secure.
Make sure that your parallel interface 
cable is less than 9.9 feet (3.0 m) or USB 
interface cable is less than 16.5 feet (5.0 
m) long.
Make sure that you are not using a switch 
box.
Check that you have selected the correct 
printer driver in Windows.
The wrong printer is selected 
in the Printers folder.Make sure that the Canon iC D800 is 
selected in the Printers (in Windows XP/
Server 2003, Printers and Faxes) folder.
You might need to modify 
your BIOS setup.See your computer’s documentation for 
details. Try changing the parallel port 
mode or the parallel port address to see if 
this solves the problem.
Printer locks up 
systemYour system setup might be a 
problem.Verify that you have a high-quality 
shielded interface cable.
The problem might be your BIOS.  Verify 
that your BIOS setup is correct. (See your 
computer’s documentation for details.)
Verify that your physical memory is 
working correctly.
If you have a Toshiba laptop, change this 
line in your CONFIG.SYS file:
c:\winutils\mxtime.exe
to:
REM c:\winutils\mxtime.exe
Computer 
indicates a device 
time-outYour computer is sending 
data to the printer but the 
printer is not responding. 
The printer might be off, 
offline, or not connected to 
the computer.Make sure that the printer is not paused.
Check that the printer’s interface cable is 
securely connected to both the printer and 
the computer.
Make sure that paper is properly loaded in 
the paper tray.
Reset the printer and computer.
Try the print operation again.
Try a different cable.
ProblemCauseSolution