Canon printer imageCLASS D860 User Manual

5-4
5
Troubleshooting
CAPT Problems
ProblemCauseSolution
CAPT is not working 
properlyThe CAPT (Canon iC 
D800) driver is not 
selected as the default 
printer driver for the
imageCLASS D800 
series.Specify the CAPT (Canon iC D800) 
driver as the default driver for the 
imageCLASS D800 series.
The software might not 
be installed properly.Refer to “Using the Trouble Shooter” on 
p. 5-8.
To check if CAPT is installed correctly, 
try printing a page from an application. If 
the print fails, CAPT is not...

5-5
5
Troubleshooting
“File not found on CD-
ROM” error when 
starting the CD-ROM 
Menu.The program is loaded 
from the hard disk 
drive.Remove the CDMENU.EXE file from 
your hard disk drive and restart the CD-
ROM Menu program from the compact 
disc labeled “User Software”.
Cannot install CAPT 
using a USB port. 
(Windows 98/Me/2000/
XP/Server 2003)A USB class driver is 
not properly installed.Perform the following steps.
1) Make sure the printer is connected to 
your computer using a USB cable and the...

5-6
5
Troubleshooting
CAPT displays the status of your printing environment and current print job in the Status 
Window.
Alerts
Alerts identify problems that must be corrected before printing can continue. Sometimes 
messages inform you to do something, such as clear jammed paper. In other cases, alerts tell 
you what is wrong and how to fix it.
CAPT Messages
MessageAction
Out of paper The printer is out of paper. Add paper. When you add paper, the 
Status Window displays “Ready to Print” automatically....

5-7
5
Troubleshooting
Communication error Your computer and printer are not communicating. This happens if 
the printer power shuts off, the cable is disconnected, or the cable is 
not bidirectional.
Printer Error Canon Advanced Printing Technology has detected an internal 
device error.
1Unplug.
2 Reinsert the power plug into the power outlet.
3 If the same error occurs, unplug the power plug again.
4 If the error persists, contact your local authorized Canon service 
representative.  Basic Guide...

5-8
5
Troubleshooting
The Trouble Shooter is a utility for solving printing problems in Windows 95/98/Me or NT 
4.0/2000/XP/Server 2003. The Trouble Shooter checks for system configuration setting errors, 
and if possible, makes automatic corrections.
The Trouble Shooter does not detect problems related to hardware, such as printer cable 
problems, parallel port failure, or ECP setting errors.
To start the Trouble Shooter, select the Canon iC D800 Trouble Shooter icon in the Canon 
iC D800 group. The...

5-9
5
Troubleshooting
When Trouble Shooter is done checking your files, it displays a dialog box similar to the one 
below.
While Trouble Shooter is running, it saves a log file with the name tshooter.tmp in your 
system temp directory, such as \windows	emp or 	emp.
In the Exit dialog box, Trouble Shooter prompts if you want to save the results as a text file. 
Check the Save Result check box and enter the desired filename. The file saves with the 
extension of .LOG.
When you click OK in the above dialog...

5-10
5
Troubleshooting
If CAPT is not working properly, it might help to remove it and install it again. Before you 
begin, be sure you have the installation software available for installation.
Before uninstalling CAPT, make sure you close all running applications.
To uninstall:
Uninstalling CAPT
1Click the Start button, then point to Programs (in Windows XP/Server 2003, All 
Programs).
2Point to Canon iC D800.
3Click Canon iC D800 Uninstallation.
4Follow the on-screen instructions.
5Windows 95/98/Me:...

A-1
A
Appendix
Appendix A
Printer Specifications
Hardware
Printing speed: 16 pages per minute (Letter)
Resolution: 600 dpi
Paper sizes:
Cassette: Letter Plain paper, colored paper, recycled paper
Maximum capacity: 
500 sheets (20 lb bond (80 g/m
2 paper))
Multi-purpose Tray: 3
 x 5 inches to 8-1/2 x 14 inches (76.2 x 127 mm to 216 x 356 
mm)
Plain paper, colored paper, recycled paper, transparencies, 
tracing paper, thick paper,  labels, envelopes, postcards
Maximum capacity: 
100 sheets (20 lb bond (80...

G-1
G
Glossary
Glossar y
A
AC
Alternating Current. The type of electrical current typically available from household wall 
outlets.
Adapter
An optional device that allows you to connect your printer directly to a network. See Peer-to-
peer connection.
Alert
A message displayed in the Printer Status Window when a problem or condition caused the 
Canon Advanced Printing Technology to pause printing. You must follow the on-screen 
instructions before printing resumes.
B
Bidirectional communications
Allows...

G-2
G
Glossary
Collate
To print multiple copies of a multi-page document in sequential page order.
Command
An instruction that tells the printer to perform a certain function. Commands are sent from the 
computer to the printer via the interface cable when the printer is ready.
Contrast
The degree of difference between the lightest and darkest areas of an image. Decreasing 
contrast lightens the dark areas and darkens the light areas; increasing it darkens the dark areas 
and lightens the light areas....